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HVAC & Plumbing Services for Western North Carolina

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PLUMBING & HVAC SERVICES

INSTALLATION, REPAIR & MAINTENANCE

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WESTERN NORTH CAROLINA PLUMBING & HVAC SERVICES

SERVING WESTERN NORTH CAROLINA SINCE 1977

Deeply rooted in Western North Carolina, Ward Plumbing & Heating has been part of the community since 1977. We strive to treat our customers like family, putting their comfort first. We are a fully licensed & insured plumbing & HVAC business. We take pride in our team, employing only highly skilled plumbers, technicians & craftsmen to confirm the job is done accurately & efficiently.


Our mission is to keep you safe and comfortable. Contact us today, and you’ll get a friendly, knowledgeable Western North Carolinian on the other end.

Do you need HVAC Service,
Plumbing Service or an Estimate?

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BE PART OF THE FAMILY​

There is nothing worse than your heating or cooling system breaking down on a day you need it most. We offer maintenance service agreements to provide preventative check ups. Our maintenance program, WardGuard, will ensure your comfort systems are running safely & efficiently all year round.

KEEP YOUR HOME COMFORTABLE AND EFFICIENT

Your HVAC and Plumbing Systems are some of the most vital components in your home.  They require regular maintenance and service to assure safety, comfort and efficiency.  From a clogged sink to a full commercial HVAC installation, over 40 years of experience provide us with the knowledge and expertise needed to assure your HVAC & Plumbing systems are doing all they can for you.

Ward Plumbing & Heating

Jimmy Stewart Jr
21:42 12 May 21
Attentive to all details and rearranged schedule to accommodate the bigger scope of our job. Got it done same day and very professional throughout!
Deb Jansen
18:17 11 May 21
Google User
17:25 11 May 21
Will worked with my restoration service to reconnect my home. He is friendly, knowledgeable and a truly great person to work with!
Natascia Kasso
15:53 11 May 21
Cole and Dave were so helpful and really explained everything wonderfully! Thank you guys very much!
patsy shank
20:14 07 May 21
Very professional and courteous, did the repairs fast and for less than I expected. I will use them again when needed.
Ginny Carney
23:20 06 May 21
Ray Stiles and his assistant, Adam, did a great job of inspecting and servicing our HVAC system. They arrived early, practiced COVID protocol, and were courteous, knowledgeable, and professional. While checking a heat pump unit and hot water heater, they discovered damaged wiring, which could have potentially become a fire hazard. After replacing the damaged wiring and breaker box, Ray took time to describe the work they had done and to answer any questions. We were highly pleased with the work of Ray Stiles and would definitely recommend him to others.
Barbara Siemion
21:32 06 May 21
We were very impressed with your repairman Nick he was very professional and I truly appreciated a phone call telling us he was on his way & once arrived putting on gloves, booties and mask to protect us. He took time to explain what he did and went out of his way to make sure we knew exactly what we were being charged for and the parts needed for repair. We would without a doubt recommend your company to our friends and family. We have never had a company come to our home that took the steps Nick had to respect our home and our health. Thank you for Great service.
wesley stephens
18:07 05 May 21
Ray and Adam were very Professional and polite and worked hard at getting the job done right the first time. Thanks guys .
Steve Haber
17:57 05 May 21
Great job as usual and shout out for the great repairs and extra work by technician supreme Brian Jones - fix a key piece to save any breakdown and cleaned up a mess from rodents and repaired the wires - that’s going beyond to make sure all systems are good to go! Thank you Brian and Ward!
anna allen
17:32 05 May 21
We were pleased with Tommy Passmore's knowledge about the system we were researching. Thank you to Diego Acosta and Steve Franks for the prompt and professional installation of the system. We are well pleased with it and their service.On a separate matter we were pleased with the work by David and Andrew on a plumbing issue involving a pressure tank. Prompt and courteous service!The office assistant, Melissa McMahan was awesome as well!We recommend Ward Plumbing and Heating for their reliability and professionalism.
Leslie Lowe
19:25 04 May 21
David was very prompt. He diagnosed the problem and fixed it. He knew immediately what the problem was. Very good job. Very professional.
F35_lightning_ll ._.
16:29 04 May 21
Nick repaired the pressure tank quickly and was professional.
Susan Zimmerman
19:54 03 May 21
I was so happy with Ward Plumbing and Heating. First of all, their wonderful secretary Angela, managed to find an appointment time for me before the weekend and I really needed my kitchen sink. Second, their price was very reasonable, and third they were able to come when I wasn't home. The technician cleaned up and everything was the way it should be. I definitely recommend this business!
Sandra Ross Taylor
11:19 01 May 21
Nicholas and the team at Ward Plumbing was very prompt and professional. I had bought a new home and day 1 the water heater didn’t work. Needless to say I was not happy but they arrived within a few hours and installed a new one on the same day. They are now my go to for all things. Thank you!!
Gobbledigoop Schwartzenkranz
03:18 29 Apr 21
Will Edwards and his assistant did a fantastic job on my plumbing issues today. I could not be happier. Very fast response, very professional .Jerry Marchuk
Michael Parrish
21:24 28 Apr 21
Diego arrived on time (in fact, early), calling before coming. He was very professional and friendly. This was my first time using Ward. Diego thoroughly explained everything as he was performing the services. I couldn't have been more pleased.Also, even though I advised that my wife and I had both been vaccinated, he wore a mask at all times and maintained distance.I would definitely use them for future services.
Janie English
10:52 27 Apr 21
Doris Whalen
03:10 27 Apr 21
Very nice and professional experience. Had our repair fixed in minutes. They are fantastic when it comes to keeping you informed about your appointment. Being disabled they gave us peace of mind when it came to our repair. Thank you
Jim Hudson
02:28 24 Apr 21
Will was good to work with and offered great advice. In and out quick, clean, and thorough.
Craig Coulthard
17:49 23 Apr 21
David and Andrew came here on time, worked together well to complete their jobs effectively and efficiently !!! They were very polite and informative!!Always wearing PPE, and booties over their boots.Well done !!! Aces for both gentlemen!!!
Kendall Dickert
15:21 23 Apr 21
Very impressed with Will’s repairs today. He reviewed the plumbing problems, explained what he would do to repair, gave us a price and then completed Job. Highly recommend Will
mary thomaa
05:38 22 Apr 21
Graham Wilczewski, PA CFRM
17:38 19 Apr 21
Lori Doozan
22:35 18 Apr 21
Wonderful customer service from Melissa answering phone and helping me arrange service to Technicians Will and Dillon. Timely, efficient and pleasant all the way around! Very fair prices. A great company.
Billie Hoyle
10:01 17 Apr 21
Was thinking of calling to schedule a maintenance appointment when they beat me to the punch by calling me to schedule it. These people read minds! Brian arrived during the specified time and did a thorough check up on my system, explaining each step and giving helpful hints. He also replaced a burned out wire explaining the possible causes and ramifications. Brian was honest, professional, thorough, and educational. Ward's has a great team member in Brian. Thank you.
Charlotte Cowan
17:24 14 Apr 21
Pete updated my plumbing to accomodate a new ice maker in the kitchen. He is amazing! On time for appointment---which deserves 5 stars by itself ! He was very efficient and professional. Hope he returns If I ever need Ward Plumbing again !
David Hunter
20:07 13 Apr 21
Joe was professional, quick and timely ahead of out of state family coming to visit NC.
johny alives
22:40 12 Apr 21
Lee Edwards
17:08 09 Apr 21
Daniel Lee
13:11 09 Apr 21
Could not have asked for better service. Joe Carey was very professional, extremely competent and friendly. Would definitely recommend and will use again.
Olivia Rodriguez
11:23 08 Apr 21
My AC/HEAT wasn't working properly so I called and made an appointment with Ward. They were quick with a response and Brian came to my house the next day. He found the solution to my problem and was friendly and courteous. I also joined their service plan for maintenance this coming year.
roger smith
11:47 07 Apr 21
David Shields was very professional and did an excellent job
Tony Stepp
21:22 06 Apr 21
Brain Jones did a great job for us, will personally ask for him the next time. Was very nice and explained everything to me and answers my question that I asked.
Arthur P.
02:30 06 Apr 21
Amazing professional, lightning fast response to my initial phone call to book a service and an estimate for additional installation. Both technicians Tom and Brian were very professional, friendly, Covid mask equipped they were both very knowledgeable. Work was thorough and all we could ask for. Moving forward we will be joining their service plan to assure multiple systems are checked out once or twice a year. A+
melinda allen
15:57 05 Apr 21
Susan Evins
20:32 02 Apr 21
Nick and Dillon were right on time, friendly, knowledgeable and able to repair the broken pipe within one hour! I was so happy with their service and plan to use them again!!!
Carol Estridge Hall
17:16 02 Apr 21
Nick should get 6 stars ! Very professional !
Andy Rogers
15:28 02 Apr 21
Joe was very professional and worked diligently to replace the coils on my Trane unit. I could not have asked for any better service. From my observation, Ward is up to speed on all the latest technology in their field and it definitely keeps customers updated through the service process.
David Lumpkin
13:05 02 Apr 21
Webster Enterprises
21:29 31 Mar 21
Todd Kreps
20:05 30 Mar 21
David Shields was professional and made sure we understood the work that need to be done. He and his partner fixed everything quickly. I will use them again if the need arises.
B. B.
14:33 30 Mar 21
Will and Aaron were very responsive, careful, courteous and knowledgeable. They were a pleasure and i would definitely recommend their service.
Cristie Ray
14:18 29 Mar 21
Terrific technician. Got it fixed right away and was very knowledgable and friendly.
Harold Debord
14:15 29 Mar 21
Carolyn Campbell
14:34 27 Mar 21
Fantastic experience with great service team!! Thank you so much for getting my hot water back!!
Laura Blalock
20:22 26 Mar 21
chuck strum
21:18 25 Mar 21
John Sanders
01:44 24 Mar 21
Nick and Andrew installed plumbing for a washing machine. Excellent workmanship and competent as well as pleasant. Highly recommend
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Keith Williams
14:16 09 May 21
A couple of plumbers came out and did not finish their job they were supposed to do. They even broke a couple of parts and left the job without repairing leaks. Will came out and saved the day. He fixed the broken parts caused by the previous plumbers. He replaced a kitchen faucet that had been installed without a spray hose, with an upgrade at no cost. He unplugged a clog in the bathroom sink drain and fixed a crack in the pipe. I would highly recommend Will. He has an outstanding attitude and does superior work. Thank you Will Edwards for getting our plumbing back up working again on a Saturday.
Jeffery Berry
00:22 16 Mar 21
Friendly and professional. Technician was knowledgeable of the oil heat that was in the house when we purchased it. Calibrated and serviced it. Relocated the thermostat! Great job!
Todd Kreps
14:56 18 Feb 21
David Shield was professional and quickly explained the work that needed done. He did a great job fixing our plumbing issue. I will definitely call ward again if the need arises.
Amber McCarter
22:13 16 Jan 21
The review is from Kyeleen, my elderly Grandma. Wow!!! I am Kyeleen. My heat went out in 20-degree temperatures outside. With a 3-year-old and a 10-year-old, I panicked. I called Ward Plumbing and Heating and on the other side was the most pleasant voice I had ever heard. I felt like I was talking to someone who cared about me and the problem I was having. I found that everyone at Ward's was just as pleasant. Everyone Who entered my home was professional, pleasant, and wore their masks. The workmanship, cleaning up the aftermath, and most important their timeliness were amazing. Ward's would always call or text and let you know the date and time and even a picture of the person/people to be in your home along with their names. All the men at wards deserve as many stars as they could possibly have. If you are reading this, please call Ward plumbing and heating when you have a problem. Nothing is too big or small for them.P.S. To my surprise, I received a package from Ward with a thank you note and some delicious cookies, not to mention a wonderful tin box they came in either.Thank you, Kyeleen
Graham George
21:03 29 Dec 20
They were prompt, very courteous, and knowledgeable and made suggestions that will save me money. I would have them back for any other plumbing problems I develop.
Christopher McCoy
16:02 20 Oct 20
Will and Brian were very professional and got the job done quickly. The whole experience with Ward has been great, highly recommend!
Cathy Parrill
19:51 08 Oct 20
Brian did an excellent job! Diagnosed the problem, fixed it, and showed me before and after pictures along with his detailed and clear explanation of the problem
Jenni McClain Gardner
20:09 07 Oct 20
Will and David were, as usual, courtesy and efficient.
Steve Haber
14:40 07 Oct 20
Will and David did a great job! Thanks so much! 5-Star Service! Laundry set up and also Utility Sink. Fantastic! Thanks so much!
Ronnie Hill
23:37 05 Oct 20
Brian Jones was our technician, he was 1st class, A1, professional, and fixed our furnace. What more could you ask for. We got same day service and next time we have a problem, I’ll call Ward again.
Victoria Bennett Wedell
16:10 05 Sep 20
Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge. Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge.
Jason Christopherson
17:29 31 Aug 20
Ward Plumbing and Heating was great. Came out on a weekend and got us back up and going. Tech Joe was awesome as well. He was very knowledgeable and was a good representative of the company. This company’s rates are a little high but I always say you get what you pay for. They show up on time and keep you informed. As we all know in WNC this is not always the case. Great job guys!
Andrew Scott
17:13 15 Jul 20
Brain Jones described very openly and clearly what inspections and work he was doing on our Trane Varispeed HVAC system and why. He was friendly and humourus. He was good at explaining how the system worked, and what problems to look out for down the line. He was also very good at explaining the cost benefits of signing up for Ward Guard, we signed up for a years cover to save on a re inspection of the Freon gas pressure that we can do in 6 months to determine if a leak is serious enough to warrant work. The only thing I'd say could be improved is the over emphasis that our machine 'is getting old and will need to be replaced'. It's a 10 year old high end Trane, just out of warranty and so it has plenty of life in it before needing to spend several K on a new one. A good AC unit well installed should easily get 15-20 years. That said I'd have Brian over again in a heart beat, he's a good technician and a valuable employee for Ward Plumbing, many thanks Brian.Update:So after purchasing a year's worth of Ward Guard protection when I had the original inspection in October, Ward plumbing were very keen to come out in inspect the system and reinspect the system at what seemed too short a service interval. After a couple of calls (December and January) I relented, the appointment was made for February and the technician came when scheduled. When discovering my Trane system was 11 years old, I was again recommended a system replacement even before the inspection. The pressure on the Freon gas was said to be sub optimal and the technician suspected a slow and small leak. I was surprised that despite having ward guard, I had to pay an additional $300 for this brief inspection to confirm this was the case. The Evaporator Coil (A $1500 part ) said to be the likely culprit. The technician used this as justification for recommending a whole system replacement on our 11 year old Trane AC (XL15i external unit and 15 Seer VariSpeed inside unit). Personally, I view this as more of a sales pitch than a repair. I do not believe an 11 year old Trane AC is old, I'd say it's middle aged and well worth repairing. It's now early may and Ward are calling again to schedule an appointment (I was also called in late March but turned them down), no doubt their engineers will come around again and recommend a system replacement. I think I need a second opinion.
Sara Long
15:57 14 Jul 20
Joe arrived on time, observed all Covid 19 safety protocols. Very professional service.
Carolyn Ray
12:17 01 Jul 20
On May 16 we had 2 of the nicest guys fix our shower drain, and did a great job. Also they were great representatives of Ward Heating and Plumbing. They explained everything they did from start to finish! They had to get under our hot crawl space!, never complaining! Great experience and would call the same company again! Give them 10 Stars!
Paul Sale
22:48 25 Jun 20
Just finished a project replacing my 20 year old heat pump with Ward P&H. Their service is exemplary. I don't know how to rate the pricing because I didn't get competing bids. I just wanted good service and good product, which is exactly what I got. The new Bosch equipment looks good, sounds good, cools good. I like the quietness of this two-stage machine. Big difference from the old Trane. The installation crew was efficient and obviously very knowledgeable. The primary installer, Steven Franks, was top notch. I would recommend him to anyone. His helpers were just as good. Nothing but 5 stars here.
William Earl Moore Jr
23:34 16 Jun 20
Adam Black was the tech that install my air conditioner unit. He was a five star tech. He was very polite and knowledgeable. I would recommend Ward Plumbing and Adam for any of your Air Conditioning needs.
Jb Mathews
13:24 15 Jun 20
Patrick explained everything he was doing and what he was looking for. Knowledgeable and helpful the whole time. Thanks!
John Boaze
12:30 28 May 20
On time, went right to work fixing the problem. Checked the unit to make sure it was working.
Debbie Weddle Galbreath
23:15 15 May 20
Great communication Will arrived when expected and quickly completed my repair. Thanks for the quick and friendly service.
Deb Brubaker Crews
15:58 11 May 20
Will was polite and knew what he was doing. I recommend him to anyone needing plumbing. Service was fast and I'll be telling everyone about Ward's. Thank you for the great job
Heidi Marie Perrone
15:54 10 Apr 20
During this Covid outbreak Pete Jeremiah and Deigo Acosta came out to my home and repaired my entire plumbing system (in two days). This company is super professional, kind and very fast. I highly recommend them.
John Davis
19:43 17 Mar 20
Ward plumbing ( Dave ) came to the house in no time . Got it all finalized , good job, Dave and his co -partner got the job done . Thanks again ward plumbing.
Margaret Arline
17:56 06 Mar 20
I contacted Ward P&H with a variety of plumbing issues and Will was out to my place the very next day. He was professional, very thorough and explained everything to me so that I have a good understanding of the workings of my system and the potential issues. He gave me a few estimates and fixed my troublesome toilet tank on the spot. Thank you so much for the excellent service; I will be sure to call you again when I'm ready for further plumbing work!
Lee Kram
17:42 05 Mar 20
Patrick did a great job.
Drew Myers
15:39 03 Mar 20
Patrick did an awesome job repairing our shower drain! Very professional and explains everything!
Dealana Staples
15:49 21 Feb 20
I had a problem with my tub and called them they had a plumber at my house first thing the next day. Will went above and beyond i will definitely call them for all my plumbing needs.
Melinda Toppino
01:51 12 Feb 20
We had an issue with our water heater recently and we called Ward. We scheduled an appointment right away with Pete. He was on time, diagnosed our problem and gave us a few options. We ended up getting a new water heater and Pete and Will installed it the next day. Their service is prompt, professional and polite. We couldn't be happier and will definitely call them for future heating and plumbing needs. 5 stars for these guys for sure!
Terry Hunter
20:50 01 Feb 20
Prompt Service w/kindness and clarity of the job. Excellent Service and experienced Plumbers! Thank you Pete!!! Peace, Redbird aka Terry Hunter
Ray Gauthier
01:40 29 Jan 20
Thanks again to the team at Ward Plumbing & Heating for their professionalism and promptness in getting the heat restored in my home. I’d recommend you all to any of my friends and I couldn’t ask for a better business to work with.A big thanks to the entire staff at Ward P&H.
Garnett Hutchinson
18:49 20 Jan 20
Dave Geiger came on a holiday with Jerry to connect my heat pump emergency system which had not been connected because they were waiting for an electrical panel upgrade. The upgrade was last week but I didn't know I had to call Ward PH to do the hook up. These men were exceptional - they came to my son's house to find me (2 doors down) then quickly connected the unit, then programed the thermostat with a bonus of telling me about NEXIA remote internet connection to my system - AND they helped me set that up on my phone. It couldn't have been a better experience! Thank you so much!
Shelby S Hicks
22:16 17 Jan 20
Will Edwards came out to do a diagnostic on my bathroom sink, on-time, service was efficient, he cleaned up, was polite and courteous. I will definitely be using Ward for future projects and recommend to anyone👍.
Sheila Rodgers
17:08 16 Jan 20
We highly recommend Patrick at Ward P&H! He came yesterday to assess our two heat pumps. He was very knowledgeable and precise. He was friendly and on time, worked diligently and discovered the problem. We will definitely call for Patrick again.
Judy Ferguson
20:44 06 Jan 20
Responded quickly after contact. Understood the problem and fixed! Thank you!
Bernie Gilchrist
22:24 02 Jan 20
Came home from the holidays and found the house not being heated. Called Ward Plumbing and Heating on Sunday, worth the extra service fee to know they could get the work done this week with the holidays. Patrick was great, both diagnosing the issue and gave a completediagnostic of system. Educated me on regular maintenance plan and the cost. Issue was the blower fan, ordered a Trane blower and had it here in two days. Call Ward's Plumbing and Heating for great work and service!
Ron Rookstool
22:27 13 Nov 19
Prompt, courteous, knowledgeable and professional. Joe Carey is an asset to Wards. Thanks I am one happy customer.
Mike Whitmer
13:28 21 Oct 19
Ward has always done solid, punctual work at a reasonable price, and my most recent experience confirms that this is still the case. I made the call at 9:30 in the morning on a Saturday, and Will from Ward plumbing was out there before lunchtime, with the problem fixed in under an hour. I was not at the home in question while the service was taking place, but Will kept in touch and walked me through it on the phone, and everything went very smoothly with payment at the end as well. Based on my most recent experience I will continue to recommend Ward to friends and clients. Thanks Will and crew!
Helen Vance
12:22 16 Oct 19
Peter Jeremiah has once again provided top notch service in a friendly and professional manner. Highly recommended.
Krissie Sutton Red
20:36 27 Sep 19
Exceptional service from beginning to end. Fair pricing and quick service! Communication was topnotch! Steven was very professional and diagnosed and resolved my problem quickly!
Jean Hooper Scott
20:59 21 Aug 19
Our plumbing issues were resolved quickly and professionally by Will. Everything working great!
Jill Pruitt Denlea
12:10 06 Aug 19
Great customer service and quality work. They communicated well with us prior to and after our service need.
Ray Wood
16:34 31 Jul 19
Pete was great! Very patient and detailed oriented. Did an outstanding job! I would recommend Ward Plumbing to all my friends. I would give company and Pete 10 stars out of 10.
Linda Ross Leo
15:35 05 Jul 19
Just received outstanding service from Pete. Found a hard to find leak. Thank you!
Barbie Kass Booth
20:19 18 Jun 19
Prompt, professional service! Our technician, Joe Carey was not only all of the above but extremely friendly and knowledgeable as well.We highly recommend Ward Plumbing & Heating.They have now become our go to guys for HVAC & plumbing services!!
Bill Armgard
19:47 13 Jun 19
Prompt, professional, great communication regarding appointment.
Robert Schader
15:59 05 Jun 19
I just had my AC routinely serviced. Our tech, Patrick, was pleasant, knowledgeable, and efficient. In addition I had 2 plumbing problems fixed at the same time by another tech, David, who was likewise excellent. Bi highly recommend Ward Plumbing.
Denise O'Connor
19:50 28 May 19
Yes David actually showed up early and did an awesome job on my restoring the use of my bathrooms. 5 stars for him
Amanda Clayton
19:27 14 May 19
I live in Buncombe County and heard good things about Ward’s. I gave them a call on a Thursday and they offered to fix it the next day! The lowest price and the best service! I highly recommend this company!
Donna Harris Bommer
21:37 02 May 19
April 30 was the first really warm day at our house, and our heat pump was not putting out any cool air. Tom called Wards, and took advantage of a new deal they have. For not much more than the regular "housecall" for our current problem, Tom agreed to a "WeatherGuard" program to have them come twice this year to check out our unit for changing seasons. So the next day, Joe Cary came and within about an hour had cleaned our condenser, replaced a bad fan--and put in a new filter that came with this new program. He was quick, courteous, and professional, and didn't even tramp down any of my ferns growing at the outside unit. Thank you Joe and thank you Wards. House is cool, and glad to know you will check back on us in the fall.
Jim Purcell
01:21 17 Apr 19
David Deidlarz was a great professional who knew his business and was very courteous. I will be sure to call if I ever need any plumbing help again.
Roy Estabrook
23:35 16 Apr 19
April 16, 2019I received a call from my tenant at 9 AM that the Heat Pump and Air Conditioning Unit was not working. I immediately called Wards Heating and Plumbing. Wesley the Service Manager responded to my call and within 10 minutes Wesley had me scheduled with Joe their Technician for service repair between 1 PM and 2 PM. Wesley advised he would let me know when Joe was on his way. Wesley called advising Joe would be at the location between and 12 PM and 1 PM. Joe arrived at 12:20 PM. Joe was well organized, and took immediate action to search for the problem. Providing tests on the system he quickly identified the problem was with a small pump unit that removes water from the air flow system to the outside. The unit was off level as a result the unit system filled up and shut off the unit. Joe leveled the unit the pump kicked in water was discharged emptying the unit and the system restarted with no problems. Joe checked his computer system and realized that I have Service Check System twice a year, Fall and Spring. Since I had not had my Spring check up he completed the check up. As a result there was no charge for the call. Yes Joe saved me money and Wards benefited as work that would have been scheduled later in two to three weeks was completed saving man hours and scheduling for Wards. 5 star rating for Joe and for Wesley for just prompt response. Wesley and Joe you made me look like a hero in the eyes of my tenant as a result of your quick response and correcting the problem. Thanks so much. Hats off to a great team.Roy Estabrook
Jeannie Salyer
15:45 26 Mar 19
We were very pleased with Pete and Jimmy's plumbing work yesterday and Patrick's heat pump serving today. Ward put in our heat pumps in 2007 and we've never had trouble with them but decided to sign up for their semi-annual maintenance program. Highly recommend Ward and these three guys.
Charles W Wolfe
01:47 21 Mar 19
Wards has provided my family & me great service on many occasions. Greatly appreciated is Pete’s professionalism & friendliness.
Jenny Owen
15:04 10 Mar 19
We appreciated being able to go onto Wards website and enter a repair request. Our furnace quit working after work hours, and the website allowed us to immediately report our problem. They confirmed by email that they had received the request and would follow up first thing in the morning which they did. Patrick arrived and fixed the problem! Very professional and efficient!
Keith Prenger
21:00 01 Mar 19
Pete was professional, friendly, and very knowledgeable. I would recommend Pete and Ward Plumbing & Heating for any of you plumbing and heating needs.
Mark DeHart
05:28 22 Feb 19
Thank you so much for your quick service at 8PM on 19 February 2019 our heat pump quit working. I called Ward‘s at 8 AM the next day and they sent a technician named Patrick Cail He had our unit up and running by 11 AM and explained to me some other things that we might consider in replacing our unit which is very old! Thanks for the great customer service skills Patrick and awesome job👍🏻and WARDS thank you all for taking care of your customers especially right now when me and my son both have the Flu👍🏻👍🏻
Jake Scott
13:51 06 Feb 19
I have used Wards Plumbing and Heating for both commercial and residential repairs, and have been very pleased with the customer service on all occasions. Both the technicians and scheduling staff worked tirelessly recently, to help with an outage at the Sylva Police Department during the most recent cold snap. I would highly recommend them to anyone in need of such services.
Roger N René Allen-Dormany
15:37 10 Jan 19
We have been dealing with Ward since 2010 when they installed our Trane heat pump. They have also worked on our fuel furnace and done plumbing work for us. They are honest and reliable. We always recommend them to anyone.
Todd Vinyard
20:55 08 Jan 19
Very professional service. Quick and timely. They explained issue to help us watch out for problems in the future. Very satisfied customer.
David Liberman
13:54 05 Nov 18
I have had a service contract with Ward's for several years now and am totally pleased with them!!!
Jeff Eubanks
13:34 08 Oct 18
I recently Had a problem with my outdoor condenser unit. I called on a Monday morning and the same day by 3:30pm I had a tech at my house. It took him about 5 minutes to diagnose the problem and then he had the part on his truck and the repair was done. Best service I have ever received by far. Ward Heating & Cooling is now my go to service for my HVAC problems.
Lisa Raines Ledford
15:59 28 Sep 18
Very quick and excellent service.
Tyler Watras
14:33 18 Jan 17
As another local business owner, I am proud to say that Ward enjoys working with and supporting local businesses and craftsmen! Thank you Ward Plumbing & Heat for supporting your local sign painter.
Tonya Wilson Snider
05:00 14 Apr 15
Wards has been a staple in the community forever and it's easy to see why. Dependable, knowledgeable and affordable.
Debbi Guy Fortner
01:25 24 Dec 14
Jason Cole
02:03 08 Dec 14
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