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HVAC & Plumbing Services for Western North Carolina

HVAC Services - North CarolinaHVAC Services - North Carolina
HVAC Services - North CarolinaHVAC Services - North Carolina






Deeply rooted in Western North Carolina, Ward Plumbing & Heating has been part of the community since 1977. We strive to treat our customers like family, putting their comfort first. We are a fully licensed & insured plumbing & HVAC business. We take pride in our team, employing only highly skilled plumbers, technicians & craftsmen to confirm the job is done accurately & efficiently.

Our mission is to keep you safe and comfortable. Contact us today, and you’ll get a friendly, knowledgeable Western North Carolinian on the other end.

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There is nothing worse than your heating or cooling system breaking down on a day you need it most. We offer maintenance service agreements to provide preventative check ups. Our maintenance program, WardGuard, will ensure your comfort systems are running safely & efficiently all year round.


Your HVAC and Plumbing Systems are some of the most vital components in your home.  They require regular maintenance and service to assure safety, comfort and efficiency.  From a clogged sink to a full commercial HVAC installation, over 40 years of experience provide us with the knowledge and expertise needed to assure your HVAC & Plumbing systems are doing all they can for you.

Ward Plumbing & Heating

Todd Kreps
14:56 18 Feb 21
David Shield was professional and quickly explained the work that needed done. He did a great job fixing our plumbing issue. I will definitely call ward again if the need arises.
Amber McCarter
22:13 16 Jan 21
The review is from Kyeleen, my elderly Grandma. Wow!!! I am Kyeleen. My heat went out in 20-degree temperatures outside. With a 3-year-old and a 10-year-old, I panicked. I called Ward Plumbing and Heating and on the other side was the most pleasant voice I had ever heard. I felt like I was talking to someone who cared about me and the problem I was having. I found that everyone at Ward's was just as pleasant. Everyone Who entered my home was professional, pleasant, and wore their masks. The workmanship, cleaning up the aftermath, and most important their timeliness were amazing. Ward's would always call or text and let you know the date and time and even a picture of the person/people to be in your home along with their names. All the men at wards deserve as many stars as they could possibly have. If you are reading this, please call Ward plumbing and heating when you have a problem. Nothing is too big or small for them.P.S. To my surprise, I received a package from Ward with a thank you note and some delicious cookies, not to mention a wonderful tin box they came in either.Thank you, Kyeleen
Graham George
21:03 29 Dec 20
They were prompt, very courteous, and knowledgeable and made suggestions that will save me money. I would have them back for any other plumbing problems I develop.
Christopher McCoy
16:02 20 Oct 20
Will and Brian were very professional and got the job done quickly. The whole experience with Ward has been great, highly recommend!
Cathy Parrill
19:51 08 Oct 20
Brian did an excellent job! Diagnosed the problem, fixed it, and showed me before and after pictures along with his detailed and clear explanation of the problem
Jenni McClain Gardner
20:09 07 Oct 20
Will and David were, as usual, courtesy and efficient.
Steve Haber
14:40 07 Oct 20
Will and David did a great job! Thanks so much! 5-Star Service! Laundry set up and also Utility Sink. Fantastic! Thanks so much!
Ronnie Hill
23:37 05 Oct 20
Brian Jones was our technician, he was 1st class, A1, professional, and fixed our furnace. What more could you ask for. We got same day service and next time we have a problem, I’ll call Ward again.
Victoria Bennett Wedell
16:10 05 Sep 20
Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge. Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge.
Jason Christopherson
17:29 31 Aug 20
Ward Plumbing and Heating was great. Came out on a weekend and got us back up and going. Tech Joe was awesome as well. He was very knowledgeable and was a good representative of the company. This company’s rates are a little high but I always say you get what you pay for. They show up on time and keep you informed. As we all know in WNC this is not always the case. Great job guys!
Andrew Scott
17:13 15 Jul 20
Brain Jones described very openly and clearly what inspections and work he was doing on our Trane Varispeed HVAC system and why. He was friendly and humourus. He was good at explaining how the system worked, and what problems to look out for down the line. He was also very good at explaining the cost benefits of signing up for Ward Guard, we signed up for a years cover to save on a re inspection of the Feon gas pressure that we can do in 6 months to determine if a leak is serious enough to warrant work. The only thing I'd say could be improved is the over emphasis that our machine 'is getting old and will need to be replaced'. It's a 10 year old high end Trane, just out of warranty and so it has plenty of life in it before needing to spend several K on a new one. A good AC unit well installed should easily get 15-20 years. That said I'd have Brian over again in a heart beat, he's a good technician and a valuable employee for Ward Plumbing, many thanks Brian.
Sara Long
15:57 14 Jul 20
Joe arrived on time, observed all Covid 19 safety protocols. Very professional service.
Carolyn Ray
12:17 01 Jul 20
On May 16 we had 2 of the nicest guys fix our shower drain, and did a great job. Also they were great representatives of Ward Heating and Plumbing. They explained everything they did from start to finish! They had to get under our hot crawl space!, never complaining! Great experience and would call the same company again! Give them 10 Stars!
Paul Sale
22:48 25 Jun 20
Just finished a project replacing my 20 year old heat pump with Ward P&H. Their service is exemplary. I don't know how to rate the pricing because I didn't get competing bids. I just wanted good service and good product, which is exactly what I got. The new Bosch equipment looks good, sounds good, cools good. I like the quietness of this two-stage machine. Big difference from the old Trane. The installation crew was efficient and obviously very knowledgeable. The primary installer, Steven Franks, was top notch. I would recommend him to anyone. His helpers were just as good. Nothing but 5 stars here.
William Earl Moore Jr
23:34 16 Jun 20
Adam Black was the tech that install my air conditioner unit. He was a five star tech. He was very polite and knowledgeable. I would recommend Ward Plumbing and Adam for any of your Air Conditioning needs.
Jb Mathews
13:24 15 Jun 20
Patrick explained everything he was doing and what he was looking for. Knowledgeable and helpful the whole time. Thanks!
John Boaze
12:30 28 May 20
On time, went right to work fixing the problem. Checked the unit to make sure it was working.
Debbie Weddle Galbreath
23:15 15 May 20
Great communication Will arrived when expected and quickly completed my repair. Thanks for the quick and friendly service.
Deb Brubaker Crews
15:58 11 May 20
Will was polite and knew what he was doing. I recommend him to anyone needing plumbing. Service was fast and I'll be telling everyone about Ward's. Thank you for the great job
Heidi Marie Perrone
15:54 10 Apr 20
During this Covid outbreak Pete Jeremiah and Deigo Acosta came out to my home and repaired my entire plumbing system (in two days). This company is super professional, kind and very fast. I highly recommend them.
John Davis
19:43 17 Mar 20
Ward plumbing ( Dave ) came to the house in no time . Got it all finalized , good job, Dave and his co -partner got the job done . Thanks again ward plumbing.
Tiffany Annabelle Yow
21:10 06 Mar 20
Will came out to help us with some pressure and shower issues we were having. He was upfront, honest, and friendly. He was able to diagnose our issues and get started in no time and ordered parts that were needed for a future repair before leaving.
Margaret Arline
17:56 06 Mar 20
I contacted Ward P&H with a variety of plumbing issues and Will was out to my place the very next day. He was professional, very thorough and explained everything to me so that I have a good understanding of the workings of my system and the potential issues. He gave me a few estimates and fixed my troublesome toilet tank on the spot. Thank you so much for the excellent service; I will be sure to call you again when I'm ready for further plumbing work!
Lee Kram
17:42 05 Mar 20
Patrick did a great job.
Drew Myers
15:39 03 Mar 20
Patrick did an awesome job repairing our shower drain! Very professional and explains everything!
Dealana Staples
15:49 21 Feb 20
I had a problem with my tub and called them they had a plumber at my house first thing the next day. Will went above and beyond i will definitely call them for all my plumbing needs.
Melinda Toppino
01:51 12 Feb 20
We had an issue with our water heater recently and we called Ward. We scheduled an appointment right away with Pete. He was on time, diagnosed our problem and gave us a few options. We ended up getting a new water heater and Pete and Will installed it the next day. Their service is prompt, professional and polite. We couldn't be happier and will definitely call them for future heating and plumbing needs. 5 stars for these guys for sure!
Terry Hunter
20:50 01 Feb 20
Prompt Service w/kindness and clarity of the job. Excellent Service and experienced Plumbers! Thank you Pete!!! Peace, Redbird aka Terry Hunter
Ray Gauthier
01:40 29 Jan 20
Thanks again to the team at Ward Plumbing & Heating for their professionalism and promptness in getting the heat restored in my home. I’d recommend you all to any of my friends and I couldn’t ask for a better business to work with.A big thanks to the entire staff at Ward P&H.
Garnett Hutchinson
18:49 20 Jan 20
Dave Geiger came on a holiday with Jerry to connect my heat pump emergency system which had not been connected because they were waiting for an electrical panel upgrade. The upgrade was last week but I didn't know I had to call Ward PH to do the hook up. These men were exceptional - they came to my son's house to find me (2 doors down) then quickly connected the unit, then programed the thermostat with a bonus of telling me about NEXIA remote internet connection to my system - AND they helped me set that up on my phone. It couldn't have been a better experience! Thank you so much!
Shelby S Hicks
22:16 17 Jan 20
Will Edwards came out to do a diagnostic on my bathroom sink, on-time, service was efficient, he cleaned up, was polite and courteous. I will definitely be using Ward for future projects and recommend to anyone👍.
Sheila Rodgers
17:08 16 Jan 20
We highly recommend Patrick at Ward P&H! He came yesterday to assess our two heat pumps. He was very knowledgeable and precise. He was friendly and on time, worked diligently and discovered the problem. We will definitely call for Patrick again.
Judy Ferguson
20:44 06 Jan 20
Responded quickly after contact. Understood the problem and fixed! Thank you!
Bernie Gilchrist
22:24 02 Jan 20
Came home from the holidays and found the house not being heated. Called Ward Plumbing and Heating on Sunday, worth the extra service fee to know they could get the work done this week with the holidays. Patrick was great, both diagnosing the issue and gave a completediagnostic of system. Educated me on regular maintenance plan and the cost. Issue was the blower fan, ordered a Trane blower and had it here in two days. Call Ward's Plumbing and Heating for great work and service!
Ron Rookstool
22:27 13 Nov 19
Prompt, courteous, knowledgeable and professional. Joe Carey is an asset to Wards. Thanks I am one happy customer.
Mike Whitmer
13:28 21 Oct 19
Ward has always done solid, punctual work at a reasonable price, and my most recent experience confirms that this is still the case. I made the call at 9:30 in the morning on a Saturday, and Will from Ward plumbing was out there before lunchtime, with the problem fixed in under an hour. I was not at the home in question while the service was taking place, but Will kept in touch and walked me through it on the phone, and everything went very smoothly with payment at the end as well. Based on my most recent experience I will continue to recommend Ward to friends and clients. Thanks Will and crew!
Helen Vance
12:22 16 Oct 19
Peter Jeremiah has once again provided top notch service in a friendly and professional manner. Highly recommended.
Krissie Sutton Red
20:36 27 Sep 19
Exceptional service from beginning to end. Fair pricing and quick service! Communication was topnotch! Steven was very professional and diagnosed and resolved my problem quickly!
Jean Hooper Scott
20:59 21 Aug 19
Our plumbing issues were resolved quickly and professionally by Will. Everything working great!
Jill Pruitt Denlea
12:10 06 Aug 19
Great customer service and quality work. They communicated well with us prior to and after our service need.
Ray Wood
16:34 31 Jul 19
Pete was great! Very patient and detailed oriented. Did an outstanding job! I would recommend Ward Plumbing to all my friends. I would give company and Pete 10 stars out of 10.
Linda Ross Leo
15:35 05 Jul 19
Just received outstanding service from Pete. Found a hard to find leak. Thank you!
Barbie Kass Booth
20:19 18 Jun 19
Prompt, professional service! Our technician, Joe Carey was not only all of the above but extremely friendly and knowledgeable as well.We highly recommend Ward Plumbing & Heating.They have now become our go to guys for HVAC & plumbing services!!
Bill Armgard
19:47 13 Jun 19
Prompt, professional, great communication regarding appointment.
Robert Schader
15:59 05 Jun 19
I just had my AC routinely serviced. Our tech, Patrick, was pleasant, knowledgeable, and efficient. In addition I had 2 plumbing problems fixed at the same time by another tech, David, who was likewise excellent. Bi highly recommend Ward Plumbing.
Denise O'Connor
19:50 28 May 19
Yes David actually showed up early and did an awesome job on my restoring the use of my bathrooms. 5 stars for him
Amanda Clayton
19:27 14 May 19
I live in Buncombe County and heard good things about Ward’s. I gave them a call on a Thursday and they offered to fix it the next day! The lowest price and the best service! I highly recommend this company!
Donna Harris Bommer
21:37 02 May 19
April 30 was the first really warm day at our house, and our heat pump was not putting out any cool air. Tom called Wards, and took advantage of a new deal they have. For not much more than the regular "housecall" for our current problem, Tom agreed to a "WeatherGuard" program to have them come twice this year to check out our unit for changing seasons. So the next day, Joe Cary came and within about an hour had cleaned our condenser, replaced a bad fan--and put in a new filter that came with this new program. He was quick, courteous, and professional, and didn't even tramp down any of my ferns growing at the outside unit. Thank you Joe and thank you Wards. House is cool, and glad to know you will check back on us in the fall.
Jim Purcell
01:21 17 Apr 19
David Deidlarz was a great professional who knew his business and was very courteous. I will be sure to call if I ever need any plumbing help again.
Roy Estabrook
23:35 16 Apr 19
April 16, 2019I received a call from my tenant at 9 AM that the Heat Pump and Air Conditioning Unit was not working. I immediately called Wards Heating and Plumbing. Wesley the Service Manager responded to my call and within 10 minutes Wesley had me scheduled with Joe their Technician for service repair between 1 PM and 2 PM. Wesley advised he would let me know when Joe was on his way. Wesley called advising Joe would be at the location between and 12 PM and 1 PM. Joe arrived at 12:20 PM. Joe was well organized, and took immediate action to search for the problem. Providing tests on the system he quickly identified the problem was with a small pump unit that removes water from the air flow system to the outside. The unit was off level as a result the unit system filled up and shut off the unit. Joe leveled the unit the pump kicked in water was discharged emptying the unit and the system restarted with no problems. Joe checked his computer system and realized that I have Service Check System twice a year, Fall and Spring. Since I had not had my Spring check up he completed the check up. As a result there was no charge for the call. Yes Joe saved me money and Wards benefited as work that would have been scheduled later in two to three weeks was completed saving man hours and scheduling for Wards. 5 star rating for Joe and for Wesley for just prompt response. Wesley and Joe you made me look like a hero in the eyes of my tenant as a result of your quick response and correcting the problem. Thanks so much. Hats off to a great team.Roy Estabrook
Jeannie Salyer
15:45 26 Mar 19
We were very pleased with Pete and Jimmy's plumbing work yesterday and Patrick's heat pump serving today. Ward put in our heat pumps in 2007 and we've never had trouble with them but decided to sign up for their semi-annual maintenance program. Highly recommend Ward and these three guys.
Charles W Wolfe
01:47 21 Mar 19
Wards has provided my family & me great service on many occasions. Greatly appreciated is Pete’s professionalism & friendliness.
Jenny Owen
15:04 10 Mar 19
We appreciated being able to go onto Wards website and enter a repair request. Our furnace quit working after work hours, and the website allowed us to immediately report our problem. They confirmed by email that they had received the request and would follow up first thing in the morning which they did. Patrick arrived and fixed the problem! Very professional and efficient!
Keith Prenger
21:00 01 Mar 19
Pete was professional, friendly, and very knowledgeable. I would recommend Pete and Ward Plumbing & Heating for any of you plumbing and heating needs.
Mark DeHart
05:28 22 Feb 19
Thank you so much for your quick service at 8PM on 19 February 2019 our heat pump quit working. I called Ward‘s at 8 AM the next day and they sent a technician named Patrick Cail He had our unit up and running by 11 AM and explained to me some other things that we might consider in replacing our unit which is very old! Thanks for the great customer service skills Patrick and awesome job👍🏻and WARDS thank you all for taking care of your customers especially right now when me and my son both have the Flu👍🏻👍🏻
Jake Scott
13:51 06 Feb 19
I have used Wards Plumbing and Heating for both commercial and residential repairs, and have been very pleased with the customer service on all occasions. Both the technicians and scheduling staff worked tirelessly recently, to help with an outage at the Sylva Police Department during the most recent cold snap. I would highly recommend them to anyone in need of such services.
Roger N René Allen-Dormany
15:37 10 Jan 19
We have been dealing with Ward since 2010 when they installed our Trane heat pump. They have also worked on our fuel furnace and done plumbing work for us. They are honest and reliable. We always recommend them to anyone.
Todd Vinyard
20:55 08 Jan 19
Very professional service. Quick and timely. They explained issue to help us watch out for problems in the future. Very satisfied customer.
David Liberman
13:54 05 Nov 18
I have had a service contract with Ward's for several years now and am totally pleased with them!!!
Jeff Eubanks
13:34 08 Oct 18
I recently Had a problem with my outdoor condenser unit. I called on a Monday morning and the same day by 3:30pm I had a tech at my house. It took him about 5 minutes to diagnose the problem and then he had the part on his truck and the repair was done. Best service I have ever received by far. Ward Heating & Cooling is now my go to service for my HVAC problems.
Lisa Raines Ledford
15:59 28 Sep 18
Very quick and excellent service.
Tyler Watras
14:33 18 Jan 17
As another local business owner, I am proud to say that Ward enjoys working with and supporting local businesses and craftsmen! Thank you Ward Plumbing & Heat for supporting your local sign painter.
Tonya Wilson Snider
05:00 14 Apr 15
Wards has been a staple in the community forever and it's easy to see why. Dependable, knowledgeable and affordable.
Debbi Guy Fortner
01:25 24 Dec 14
Jason Cole
02:03 08 Dec 14
Next Reviews
Tamara Thompson
17:47 23 Feb 21
We have a semi-annual service agreement with Ward to provide preventative maintenance: inspections and cleaning of our dual-fuel gas furnace and heat pump, and it has offered great value and benefits. Proper maintenance prevents break downs and repairs, and it can save you hundreds (if not thousands) of dollars in the long run. Our service technician is Diego, and he is absolutely wonderful! He is very courteous and polite, and he was very informative during the service. He explained things well and gave great advice. I am very happy to say that we look forward to seeing him again in the fall and to having him as our permanent technician.
Georganna Morton
13:51 23 Feb 21
Adam and Levi were a great team that worked professionally and efficiently installing a new hvac unit to keep me warm. I couldn’t have asked for a better team to install. I felt safe and comfortable with them in my home. Thankful they followed all Covid prevention measures and did a good job! Highly recommend Ward heating and plumbing.
Ronald Treadway
20:04 22 Feb 21
This morning Dave and Cole came to our house to install a new heating/AC unit both outside and inside our home, along with a new thermostat. Both Dave and Cole were professional from the start and answered all of our questions. Our new unit runs great and would highly recommend both of these men along with Ward Plumbing in the future.
Derrick Wyatt
20:23 20 Feb 21
David came out and got right to work diagnosing the problem with our leaking plumbing. He also contacted his work to prioritize our issue since we did not have water due to this. The team at Ward did an awesome job and we will be utilizing them in the future.
Jean Scott
14:23 20 Feb 21
Installed a filter for silt and drained water heater. Everything went well and we are pleased with service.
David Callahan
20:27 18 Feb 21
Nick and Dillon were very professional, knowledgable, courteous and hard working. Tackled a heavy solid shower base in upstairs bath with confidence and great workmanship and teamwork. We are very pleased, satisfied, and happy with the end result. Thank you Ward, Nick, and Dillon for a job well done! Would highly recommend them and Ward for any job!Dave and Debbie Callahan, Maggie Valley,NC.
Mike Kirkland
17:23 18 Feb 21
Levi and Adam were very knowledgeable, professional and courteous.
Paul Kellum
17:01 18 Feb 21
Steven and Devon where the installers for our 2 Trane HVAC systems. These guys where amazing I can’t say enough good things about the team. The are very professional and did a great job installing our upstairs system. I would highly recommended this company when it comes time to make a big investment in new system. We also use them for a regular maintenance.
Paul Kellum
16:22 18 Feb 21
We had a complete new Trane heat pump, air handler and smart thermostats system installed. Dave and Cole came out to install units and did a great job. They went above and beyond and did everything they could to resolve small issues as they came up. I would highly recommend them to anyone thinking of making a large investment like we did. These guys are best thanks Dave and Cole.
Todd Kreps
14:51 18 Feb 21
David Shields was professional and made sure we understood the work that need to be done. He and his partner fixed everything quickly. I will use them again if the need arises.
Michael Warner
19:59 15 Feb 21
Backed up sewer pipes called for an emergency visit from Nick and Dillion. These two gentlemen were as professional as it gets. Nick was dealt a very difficult situation and tackled it with no complaints. A+ service. I highly recommend.
Katie Hughes
02:28 14 Feb 21
We had an emergency AC situation, in a time crunch, and needing a miracle. Ward Plumbing & Heating made it happen! The representative I spoke to, was so kind and knowledgeable and if you read this I want to say thank you again for listening and I appreciate your calm composure and care to detail, going above and beyond to help. And to the specialist who came out with his knowledge and with a solution just right at the perfect time when we needed him, thank you. For excellent customer service, integrity, & a job well done, give them a call.
Marjory Grant
13:42 12 Feb 21
Dave an Adam came out for two days and installed our new heating and cooling system. I can not say enough good things about them. They were prompt, knowledgeable and answered all our questions. They went out of their way to make sure we were happy with their work . It was a very professional, well done job.
Millie Moore
16:59 08 Feb 21
Howard Chambers
15:05 08 Feb 21
Joe Carey was extremely professional in all aspects of his visit to repair a blower motor on our heating unit. He even had to drive 30 miles to get a second motor when the original one he installed proved faulty. Even though it was late on a Friday evening, he did this so we would have heat on the cold weekend ahead - well above and beyond the call of duty. We will definitely use this company in the future.
Terre Folger
19:47 05 Feb 21
David and his assistant arrived on time, calling ahead to let me know they were on the way. He changed the filtering system, adding another filter to decrease the amount of sediment. They removed the old water heater and installed a new one and the assistant at my request explained how it all works.David spent a long time in the crawl space removing the old, sediment filled pump for the well and putting in a new one, they were polite and respectful, following the COVID-19 guidelines at all times. Everything was tested out and cleaned up before they left. They only took a 30 minute lunch break and this was arduous work. David told me about the warranty and left with assurances to call if anything should go awry with the pump or water heater. I appreciated and felt comfortable with them in my house.
Mike Sampson
19:49 30 Jan 21
Joe arrived on time then went about his business quickly and efficiently. Communication with him and the company was great. Having professionals do what they say they are going to do when they say they are going to do it makes for a great experience.
vickie larcher
20:36 28 Jan 21
Very nice and professional. Prompt and adhered to social distancing.
Kim Woodard
14:20 27 Jan 21
Our technician, Will, was extremely professional, kind and very service oriented. He was on time today and kept me up to date during the service. He is very knowledgeable and informative.Will is an asset to Ward's Plumbing. Highly recommend him!
Jack Pelton
23:37 23 Jan 21
Ray Stiles - brilliant, caring, honest and thorough!!
ken feldman
00:24 23 Jan 21
Roger Cowan
18:53 22 Jan 21
james wallace
00:49 22 Jan 21
As it turned out a what I thought to be a straight out case turned into a classic nightmare but David took it in stride and did a job well done......David and his helper were both very friendly and easy to talk with.Jim Wallace
David Agee
18:30 21 Jan 21
Ann Houghton
14:40 21 Jan 21
They were on time and called to let me know they were coming. They were friendly and got the work done quickly. Would use them again if needed.
Beckie Yon
18:40 20 Jan 21
Ward Plumbing and Heating continues to impress! Thanks to Nick and Dillon for your professionalism, expertise and friendliness. Appreciate your efforts to solve our plumbing issues and follow-up. Keep you the stellar work.
Elizabeth Henry
16:19 20 Jan 21
We were diagnosed with a faulty pressure tank and switch. They were going to be late and but called ahead to let me know which was well appreciated. Work was done promptly and professionally and within the time they said. Very happy with their work and their ethics, Highly recommend!
Gordon Marques
14:35 20 Jan 21
Nick and his trainee Dylan were fantastic. They got everything done in a fairly short amount of time, given what was involved, and with a quality of work that only comes from decades of experience. We've had very good experiences with Ward overall, but Nick's knowledge, interpersonal skills, and ability to explain things in layman's terms exemplify the best of what Ward has to offer.
Amber McCarter
22:18 16 Jan 21
The review is from Kyeleen, my elderly Grandma.Wow!!! I am Kyeleen. My heat went out in 20-degree temperatures outside. With a 3-year-old and a 10-year-old, I panicked. I called Ward Plumbing and Heating and on the other side was the most pleasant voice I had ever heard. I felt like I was talking to someone who cared about me and the problem I was having. I found that everyone at Ward's was just as pleasant. Everyone Who entered my home was professional, pleasant, and wore their masks. The workmanship, cleaning up the aftermath, and most important their timeliness were amazing. Ward's would always call or text and let you know the date and time and even a picture of the person/people to be in your home along with their names. All the men at Ward's deserve as many stars as they could possibly have. If you are reading this please call Ward plumbing and heating when you have a problem. Nothing is too big or small for them.P.S. To my surprise I received a package from Ward with a thank you note and some delicious cookies, not to mention a wonderful tin box they came in either.Thank you,Kyeleen
Rene Dormany
16:12 16 Jan 21
We called Ward to come out to give our fuel oil furnace a maintenance checkup. As they always do they came out promptly and Brian got right to work. He told us upfront what the approximate cost would be. He got the job done and the quote for the work was right on the money. The whole time he was here he wore his mask and maintained social distancing. Brian is a credit to Ward and is exactly the kind of employee you want representing your company to your customers. Thanks again to Ward and Brian Jones for their excellent service.Roger & Rene' Dormany
Google User
13:20 16 Jan 21
David and Andrew came out right away to diagnose and repair a water leak in our home. They were knowledgeable, friendly and efficient. I can’t say enough good things about them and Ward Plumbing!
Paul Vasky
20:04 15 Jan 21
Will, did a great job hooking back up toilets and showers. Faucets on one of my remodels in Old Edward's Club Ward is doing another of our remodels and all the rest. Paul- Sycamorecabinetry
Jim Becker
23:13 14 Jan 21
David was very helpful and kept me updated on all repairs. He explained what he was doing and made sure I understood. They replaced my faucets and all the piping under all 3 of my sinks. I would recommend David and Ward to anyone.
Ginny Carney
21:47 13 Jan 21
Ward Plumbing & Heating provides outstanding customer service, and Will Edwards is a stellar example of their highly trained and professional employees. On January 6, Will installed a new toilet at our residence. He arrived at the appointed time, observed COVID protocol, explained what needed to be done, provided an estimate of charges, and did an amazing job of replacing an old, leaky toilet with a new one. We are very happy with Will's work and would definitely recommend him to anyone seeking professional plumbing service.
Pam Frey
15:25 09 Jan 21
melinda allen
11:46 09 Jan 21
robert bibby
16:30 07 Jan 21
Julie Naegler
16:13 07 Jan 21
Brian Jones was excellent and professional. He helped us understand how our heating system works.
Jean Stoffan
17:23 04 Jan 21
Really appreciate the great service from Wards, especially Joe Carey in servicing our heat pump. He was very professional and wore a mask and gloves throughout his visit. Five stars for Joe!
Jim Vopal
22:51 31 Dec 20
Install shut off valve & service tankless water heater.Unfortunately, they were unable to complete outside work because of snow, water & frozen ground.As before ,they were efficient ,professional & polite.
Huai Lang
16:44 31 Dec 20
Most excellent repair of furnace blower by Joe Carey. Arrived early, had the repair done quickly.
Michael Logiovino
14:51 31 Dec 20
Great communication! Very thorough and professional service. Arrived on time. Technicians were friendly and knowledgeable. Will definitely use this service in the future again.
Veronica Garrison
20:39 30 Dec 20
Patrick was very knowledgeable about the issues we were having which made it easier to make decisions about correcting them.
Jackson Corn
23:01 29 Dec 20
Brian with Ward was very professional and got our furnace up and running very quickly. The whole process was easy and very professional, and if we need service in the future we will be calling them again.
Craig Coulthard
17:23 29 Dec 20
David and Andrew came here on time, worked together well to complete their jobs effectively and efficiently !!! They were very polite and informative!!Always wearing PPE, and booties over their boots.Well done !!! Aces for both gentlemen!!!
Mickey & Gay Wilkes
20:08 26 Dec 20
Wonderful guys ! Thank you .
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