Office Hours


Trane Comfort Specialist

Plumbing, Heating & Air Services for Western North Carolina

Ward Plumbing, Heating & Air


Deeply rooted in Western North Carolina, Ward Plumbing, Heating & Air has been part of the community since 1977. We strive to treat our customers like family, putting their comfort first. We are a fully licensed & insured plumbing & HVAC business. We take pride in our team, employing only highly skilled plumbers, technicians & craftsmen to confirm the job is done accurately & efficiently.

Our mission is to keep you safe and comfortable. Contact us today, and you’ll get a friendly, knowledgeable Western North Carolinian on the other end.

Ward Plumbing, Heating & Air

Do you need HVAC Service,
Plumbing Service or an Estimate?

Trane Comfort Specialist


There is nothing worse than your heating or cooling system breaking down on a day you need it most. We offer maintenance service agreements to provide preventative check ups. Our maintenance program, WardGuard, will ensure your comfort systems are running safely & efficiently all year round.


Your HVAC and Plumbing Systems are some of the most vital components in your home.  They require regular maintenance and service to assure safety, comfort and efficiency.  From a clogged sink to a full commercial HVAC installation, over 40 years of experience provide us with the knowledge and expertise needed to assure your HVAC & Plumbing systems are doing all they can for you.

HVAC Services & Plumbing

Plumbing, Heating, Air Services
Plumbing, Heating, Air Services
Ward Plumbing, Heating & Air
Storm Sequoyah
19:35 23 Sep 22
Austin and Levi arrived right on time. They were very respectful, and cleaned up their work area. They did a great job, and did it all in a timely manner.
18:15 23 Sep 22
Christopher Carstens
20:37 21 Sep 22
Very polite and professional, gave me a very fair estimate in real time, couldn’t have been better, above standard service.
Sue Ellen Bridgers
16:59 21 Sep 22
Terry and Drew did a great job. Terry explained well and I felt comfortable with their plan. Unfortunately, the camera didn’t work as expected
Winslow Jones
23:03 20 Sep 22
Service was excellent Will Edwards did a great job, as did his assistant Dave( I believe that's what his name was)
Tammy Darby
13:14 20 Sep 22
Nicholas was very knowledgeable and extremely helpful
Mike Willingham
23:08 19 Sep 22
Courteous friendly knowledgeable and very concerned about taking care of our needs as a new homeowners in North Carolina
Rhonnie Leder
18:51 19 Sep 22
Found and fixed a water leak in the shower wall
Joyce Dodd
17:05 19 Sep 22
Jeff and Austin are both a credit to Ward!! Wonderful guys and very competent
Anne Bello
22:57 18 Sep 22
I love working with Ward Plumbing, Heating and Air. So professional.
Mike Sampson
16:43 17 Sep 22
Daniel went about his business quickly and efficiently. Communication with him and the company was great. Having professionals do what they say they are going to do when they say they are going to do it makes for a great experience.
Amanda Lacy
01:02 17 Sep 22
Had an emergency plumbing situation. Ward responded fast. Same day service. Employee was kind, clean, and efficient. Always my go to when an emergency occurs. Ward-the name I know I can depend on.
Erika Hendrix
19:52 16 Sep 22
Prompt, informative, and thorough explanation of ongoing issues. Easy to talk to and schedule future appts.
16:29 16 Sep 22
My Ward technician, Jeff N., arrived prepared & on time to diagnose my HVAC malfunction. After finding the issue, he carefully explained my options & the associated costs for repair. Jeff was professional, knowledgeable & personable. All of my questions were answered & I feel confident in my decision to use Ward Plumbing & Heating.
Caleb Brower
23:29 15 Sep 22
S Lynn
22:47 15 Sep 22
Andrew and Robbie kept us informed on their arrival time. (Thankyou Ward Plumbing for picture i.d. via text- super idea) Once here they got to work right away, fixed my gas water heater, flushed the water heater without me having to ask, and showed me a picture of the faulty part. They were both professional, thorough and friendly.
J Dunagan
17:41 15 Sep 22
I'm a brand new customer to this business and am totally impressed by the professionalism and expertise of both Nick and Allen... they were both professional punctual and personable...AAAA++... frankly I would adopt both of them if I could... I highly highly recommend this company for any type of Plumbing needs you might have
yessub nella
15:39 15 Sep 22
Twyla Germain
20:44 14 Sep 22
Alice Dean
21:31 13 Sep 22
Ward Plumbing replaced my kitchen faucet and side sprayer. David and Drew were very professional and courteous. David was knowledgable and explained what he was doing as he worked. Drew (apprentice) paid close attention and helped out, as needed. The experience was seamless from start to finish, and I'm completely satisfied with the results.
Derek Robinson
15:17 13 Sep 22
Prompt fine job .
Heather Stephan
19:51 12 Sep 22
Ward is always amazing to work with. Today we had Dave and he was awesome! No complaints!!
Britini Quatrone
16:04 12 Sep 22
I am editing my previous, not so nice review. Since leaving my previous review I have spoken with Greg and others at WARD. We made our peace and WARD has been helpful with figuring out unpaid balances from previous owners. I am adjusting my rating due to their follow up and willingness to correct the issue I originally had.
Lynn Hart
23:46 10 Sep 22
Good service, choices and solutions outlined clearly,mannerly technicians.
Jose Herrera
12:43 10 Sep 22
Very thorough and helpful
James Garnes
20:02 09 Sep 22
We own a home in Waynesville NC. We contacted wards plumbing to come out and give us a quote on new pex plumbing. They promptly came out and we ended up with a great estimate on the cost. Wards did a fabulous job on our plumbing install and their technicians were very friendly and accommodating with all our concerns and request. I would recommend wards plumbing to anyone needing repairs or new Installs in their home
18:42 09 Sep 22
Need a HVAC company in Waynesville? Need a Plumber in Waynesville? We used Ward Plumbing, Heating, & Air for both services. From the time I called and until they arrived the process was seamless. Very affordable. Love the WardGuard Maintenance plan. Great company to work with. We had HVAC tune-up and plumbing work to install all new pex piping to modernize our home. We are so pleased.
rebecca frankel
18:08 07 Sep 22
Went above and beyond repairing my faucet up to and including going out to buy parts that were needed.
Tim Hill
17:11 06 Sep 22
Adam Smith
14:26 06 Sep 22
They were fantastic. Very professional, friendly and thorough! They installed an exterior wall water spigot for me and did a great job. Also gave me quality advice on potential problems in the future. Highly recommend!
Mike Agate
23:13 05 Sep 22
David Schulman
12:14 05 Sep 22
Good job
Jana Bridges
00:13 04 Sep 22
Will did a great job for us.
Alaina Collins
15:09 02 Sep 22
terri pearman
20:09 31 Aug 22
Jase Aders
18:29 30 Aug 22
Adam was amazing!
Eric Stimm
13:55 30 Aug 22
Sidney M McCully
23:11 29 Aug 22
Will Edwards did an excellent job of conducting an appraisal visit. He was very professional, answered all my questions, and explained how the project would be completed. A pleasure to meet with him.
Alison Large
17:37 29 Aug 22
Very nice guy and looked over the whole system . Knew what he was doing!
Patricia Ferguson
15:20 28 Aug 22
Technician Phillip Armachai arrived on time, was very knowledgeable about AC systems, quickly determined the problem and offered solutions. He was very personable and courteous.A+
Gilbert Smith
00:05 27 Aug 22
We had Will Edwards and his assistant Allen put in a new shower tub. They did an excellent job I would recommend them highly. They went above and beyond what was expected. They came up with innovative ideas to get the job done correctly. I would hire them again with no questions asked.
Linda Tribble
22:04 26 Aug 22
My experience with Ward has been outstanding. From my first phone call inquiring about an estimate to the installation. Ward has been top notch. Everyone I have interacted with was professional, knowledgeable, and courteous. My installation crew of Steven and George were on time and worked diligently to install my new mini split system. Their work was excellent and they involved me in the decision making related to placement, etc. I would definitely recommend award HVAC & plumbing!!
Veronica Garrison
17:16 24 Aug 22
Janie Hopkins
20:00 23 Aug 22
Austin and his partner were wonderful and fixed my split unit quickly. Great company!!
wanda hattaway
18:18 23 Aug 22
Will and Drew did a great job and answered my question about winterizing my faucet.
Jason LaQuerre
17:11 22 Aug 22
Nick McNevich was our technician working on a leaking shower. He was very professional. He added an access panel to fix our shower where there wasn't one before and installed shut off valves in case of emergency. Everything looked great when the work was done.
Jack Barnett
13:09 22 Aug 22
Robby provided a quality installation of my water filtration system. He used care and kept the work area clean. We are pleased with the final result.
Kristy McCall
13:35 20 Aug 22
Allen was prompt and professional. He was very respectful of my home. Ward has been nothing short of wonderful to work with!
Lisa Glisson
18:34 18 Aug 22
We had a new A/C system installed along with thermostats and a dehumidifier. Dave and his crew were professional, efficient and patiently answered all of our questions. We were very happy with the whole process.
17:42 18 Aug 22
This summer alone Ward has repaired our HVAC twice and installed a new water heater. Every time they have quickly respond and totally resolved the problem. 15 out of 10. Highly recommended.
Next Reviews
Ward Plumbing, Heating, & Air
Natalie Newman
22:26 12 Sep 22
Diego and Cole were our amazing ⭐️⭐️⭐️⭐️⭐️ technicians. They finished us up today and were so kind, helpful, informative and communicative. You see, our air went out and when Brad W. from Ward found out we were sitting around in the HOT HEAT OF SUMMER he contacted me directly, he personally got something set up and Jason came out to look at our options. We ended up needing a new system since our old one was a few decades old, inefficient, and broken. The service from beginning to end was fast and I am so thankful for them as we have two little ones and a dog in the home, they made sure to let us know what was going on and got someone out quickly. They even coordinated with the electrician to help get us converted over to our new system. I am so happy with the service, this is the first time I've used Ward for my personal home, we use them at my job for the properties we manage and they have always been great there so I knew I was in great hands. Very organized and professional. I would definitely use them again.
Gina Eandi
03:27 07 Jun 22
Ward is the ABSOLUTE BEST plumbing, HVAC service firm in WNC. Ward responds immediately and gets the job done with pristine care in a punctual manner. Ward is the best game in town. Ward is the ONLY game in town. Andrew Gude was the most amazing technician. So polite, courteous and neat and clean. Thank you, Andrew.
Katie Riccardi
20:05 14 Dec 21
Andrew and Aaron were very professional, helpful, and informative. We will be calling Ward plumbing from now on for any of my plumbing needs!
Brian Dickens
18:09 30 Nov 21
After only 10 years of operation, our heat pump finally died a couple of weeks ago. Thanks to Ward's though, we're back up and running! From start to finish, the crew did an amazing job working with us. In just half a day, their two-man crew were able to swap out both the air handler and compressor with upgraded, more efficient equipment. Thanks Dave and Thomas for getting the unit installed so quickly!Going into the winter knowing we have a reliable source of heat will bring great peace of mind. Thanks again!
Phil Myers
23:01 30 Aug 21
Had Levi come out for my A/C problem. He and his assistant were excellent! Extremely professional and efficient. Highly recommend!
Marty Kuhn
16:07 02 Jul 21
Contacted Ward plumbing heating and air. Talked with MelissaScheduled Ray S for hvac arrived on time very personable and knows his jobDavid S for plumbing did a great job took his time and did it right5* for everyoneThanks also to Aaron and of course Melissa
Angela Cooper Allen
21:13 02 Jun 21
Nick recently did some work for us. He was very courteous and professional. He called to let me know when he was coming and also explained all the work he did for us. I look forward to using Ward plumbing in the future.
Keith Williams
14:16 09 May 21
A couple of plumbers came out and did not finish their job they were supposed to do. They even broke a couple of parts and left the job without repairing leaks. Will came out and saved the day. He fixed the broken parts caused by the previous plumbers. He replaced a kitchen faucet that had been installed without a spray hose, with an upgrade at no cost. He unplugged a clog in the bathroom sink drain and fixed a crack in the pipe. I would highly recommend Will. He has an outstanding attitude and does superior work. Thank you Will Edwards for getting our plumbing back up working again on a Saturday.
Jeffery Berry
00:22 16 Mar 21
Friendly and professional. Technician was knowledgeable of the oil heat that was in the house when we purchased it. Calibrated and serviced it. Relocated the thermostat! Great job!
Todd Kreps
14:56 18 Feb 21
David Shield was professional and quickly explained the work that needed done. He did a great job fixing our plumbing issue. I will definitely call ward again if the need arises.
Amber McCarter
22:13 16 Jan 21
The review is from Kyeleen, my elderly Grandma. Wow!!! I am Kyeleen. My heat went out in 20-degree temperatures outside. With a 3-year-old and a 10-year-old, I panicked. I called Ward Plumbing and Heating and on the other side was the most pleasant voice I had ever heard. I felt like I was talking to someone who cared about me and the problem I was having. I found that everyone at Ward's was just as pleasant. Everyone Who entered my home was professional, pleasant, and wore their masks. The workmanship, cleaning up the aftermath, and most important their timeliness were amazing. Ward's would always call or text and let you know the date and time and even a picture of the person/people to be in your home along with their names. All the men at wards deserve as many stars as they could possibly have. If you are reading this, please call Ward plumbing and heating when you have a problem. Nothing is too big or small for them.P.S. To my surprise, I received a package from Ward with a thank you note and some delicious cookies, not to mention a wonderful tin box they came in either.Thank you, Kyeleen
Graham George
21:03 29 Dec 20
They were prompt, very courteous, and knowledgeable and made suggestions that will save me money. I would have them back for any other plumbing problems I develop.
Christopher McCoy
16:02 20 Oct 20
Will and Brian were very professional and got the job done quickly. The whole experience with Ward has been great, highly recommend!
Cathy Parrill
19:51 08 Oct 20
Brian did an excellent job! Diagnosed the problem, fixed it, and showed me before and after pictures along with his detailed and clear explanation of the problem
Jenni McClain Gardner
20:09 07 Oct 20
Will and David were, as usual, courtesy and efficient.
Steve Haber
14:40 07 Oct 20
Will and David did a great job! Thanks so much! 5-Star Service! Laundry set up and also Utility Sink. Fantastic! Thanks so much!
Ronnie Hill
23:37 05 Oct 20
Brian Jones was our technician, he was 1st class, A1, professional, and fixed our furnace. What more could you ask for. We got same day service and next time we have a problem, I’ll call Ward again.
Victoria Bennett Wedell
16:10 05 Sep 20
Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge. Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge.
Jason Christopherson
17:29 31 Aug 20
Ward Plumbing and Heating was great. Came out on a weekend and got us back up and going. Tech Joe was awesome as well. He was very knowledgeable and was a good representative of the company. This company’s rates are a little high but I always say you get what you pay for. They show up on time and keep you informed. As we all know in WNC this is not always the case. Great job guys!
Andrew Scott
17:13 15 Jul 20
Brain Jones described very openly and clearly what inspections and work he was doing on our Trane Varispeed HVAC system and why. He was friendly and humourus. He was good at explaining how the system worked, and what problems to look out for down the line. He was also very good at explaining the cost benefits of signing up for Ward Guard, we signed up for a years cover to save on a re inspection of the Freon gas pressure that we can do in 6 months to determine if a leak is serious enough to warrant work. The only thing I'd say could be improved is the over emphasis that our machine 'is getting old and will need to be replaced'. It's a 10 year old high end Trane, just out of warranty and so it has plenty of life in it before needing to spend several K on a new one. A good AC unit well installed should easily get 15-20 years. That said I'd have Brian over again in a heart beat, he's a good technician and a valuable employee for Ward Plumbing, many thanks Brian.Update:So after purchasing a year's worth of Ward Guard protection when I had the original inspection in October, Ward plumbing were very keen to come out in inspect the system and reinspect the system at what seemed too short a service interval. After a couple of calls (December and January) I relented, the appointment was made for February and the technician came when scheduled. When discovering my Trane system was 11 years old, I was again recommended a system replacement even before the inspection. The pressure on the Freon gas was said to be sub optimal and the technician suspected a slow and small leak. I was surprised that despite having ward guard, I had to pay an additional $300 for this brief inspection to confirm this was the case. The Evaporator Coil (A $1500 part ) said to be the likely culprit. The technician used this as justification for recommending a whole system replacement on our 11 year old Trane AC (XL15i external unit and 15 Seer VariSpeed inside unit). Personally, I view this as more of a sales pitch than a repair. I do not believe an 11 year old Trane AC is old, I'd say it's middle aged and well worth repairing. It's now early may and Ward are calling again to schedule an appointment (I was also called in late March but turned them down), no doubt their engineers will come around again and recommend a system replacement. I think I need a second opinion.
Sara Long
15:57 14 Jul 20
Joe arrived on time, observed all Covid 19 safety protocols. Very professional service.
Carolyn Ray
12:17 01 Jul 20
On May 16 we had 2 of the nicest guys fix our shower drain, and did a great job. Also they were great representatives of Ward Heating and Plumbing. They explained everything they did from start to finish! They had to get under our hot crawl space!, never complaining! Great experience and would call the same company again! Give them 10 Stars!
Paul Sale
22:48 25 Jun 20
Just finished a project replacing my 20 year old heat pump with Ward P&H. Their service is exemplary. I don't know how to rate the pricing because I didn't get competing bids. I just wanted good service and good product, which is exactly what I got. The new Bosch equipment looks good, sounds good, cools good. I like the quietness of this two-stage machine. Big difference from the old Trane. The installation crew was efficient and obviously very knowledgeable. The primary installer, Steven Franks, was top notch. I would recommend him to anyone. His helpers were just as good. Nothing but 5 stars here.
William Earl Moore Jr
23:34 16 Jun 20
Adam Black was the tech that install my air conditioner unit. He was a five star tech. He was very polite and knowledgeable. I would recommend Ward Plumbing and Adam for any of your Air Conditioning needs.
JB Mathews
13:24 15 Jun 20
Patrick explained everything he was doing and what he was looking for. Knowledgeable and helpful the whole time. Thanks!
John Boaze
12:30 28 May 20
On time, went right to work fixing the problem. Checked the unit to make sure it was working.
Debbie Weddle Galbreath
23:15 15 May 20
Great communication Will arrived when expected and quickly completed my repair. Thanks for the quick and friendly service.
Deb Brubaker Crews
15:58 11 May 20
Will was polite and knew what he was doing. I recommend him to anyone needing plumbing. Service was fast and I'll be telling everyone about Ward's. Thank you for the great job
John Davis
19:43 17 Mar 20
Ward plumbing ( Dave ) came to the house in no time . Got it all finalized , good job, Dave and his co -partner got the job done . Thanks again ward plumbing.
Margaret Arline
17:56 06 Mar 20
I contacted Ward P&H with a variety of plumbing issues and Will was out to my place the very next day. He was professional, very thorough and explained everything to me so that I have a good understanding of the workings of my system and the potential issues. He gave me a few estimates and fixed my troublesome toilet tank on the spot. Thank you so much for the excellent service; I will be sure to call you again when I'm ready for further plumbing work!
Lee Kram
17:42 05 Mar 20
Patrick did a great job.
Dealana Staples
15:49 21 Feb 20
I had a problem with my tub and called them they had a plumber at my house first thing the next day. Will went above and beyond i will definitely call them for all my plumbing needs.
Melinda Toppino
01:51 12 Feb 20
We had an issue with our water heater recently and we called Ward. We scheduled an appointment right away with Pete. He was on time, diagnosed our problem and gave us a few options. We ended up getting a new water heater and Pete and Will installed it the next day. Their service is prompt, professional and polite. We couldn't be happier and will definitely call them for future heating and plumbing needs. 5 stars for these guys for sure!
Terry Hunter
20:50 01 Feb 20
Prompt Service w/kindness and clarity of the job. Excellent Service and experienced Plumbers! Thank you Pete!!! Peace, Redbird aka Terry Hunter
Garnett Hutchinson
18:49 20 Jan 20
Dave Geiger came on a holiday with Jerry to connect my heat pump emergency system which had not been connected because they were waiting for an electrical panel upgrade. The upgrade was last week but I didn't know I had to call Ward PH to do the hook up. These men were exceptional - they came to my son's house to find me (2 doors down) then quickly connected the unit, then programed the thermostat with a bonus of telling me about NEXIA remote internet connection to my system - AND they helped me set that up on my phone. It couldn't have been a better experience! Thank you so much!
Shelby S Hicks
22:16 17 Jan 20
Will Edwards came out to do a diagnostic on my bathroom sink, on-time, service was efficient, he cleaned up, was polite and courteous. I will definitely be using Ward for future projects and recommend to anyone👍.
Sheila Rodgers
17:08 16 Jan 20
We highly recommend Patrick at Ward P&H! He came yesterday to assess our two heat pumps. He was very knowledgeable and precise. He was friendly and on time, worked diligently and discovered the problem. We will definitely call for Patrick again.
Judy Ferguson
20:44 06 Jan 20
Responded quickly after contact. Understood the problem and fixed! Thank you!
Bernie Gilchrist
22:24 02 Jan 20
Came home from the holidays and found the house not being heated. Called Ward Plumbing and Heating on Sunday, worth the extra service fee to know they could get the work done this week with the holidays. Patrick was great, both diagnosing the issue and gave a completediagnostic of system. Educated me on regular maintenance plan and the cost. Issue was the blower fan, ordered a Trane blower and had it here in two days. Call Ward's Plumbing and Heating for great work and service!
Ron Rookstool
22:27 13 Nov 19
Prompt, courteous, knowledgeable and professional. Joe Carey is an asset to Wards. Thanks I am one happy customer.
Helen Vance
12:22 16 Oct 19
Peter Jeremiah has once again provided top notch service in a friendly and professional manner. Highly recommended.
Krissie Sutton Red
20:36 27 Sep 19
Exceptional service from beginning to end. Fair pricing and quick service! Communication was topnotch! Steven was very professional and diagnosed and resolved my problem quickly!
Jean Hooper Scott
20:59 21 Aug 19
Our plumbing issues were resolved quickly and professionally by Will. Everything working great!
Jill Pruitt Denlea
12:10 06 Aug 19
Great customer service and quality work. They communicated well with us prior to and after our service need.
Ray Wood
16:34 31 Jul 19
Pete was great! Very patient and detailed oriented. Did an outstanding job! I would recommend Ward Plumbing to all my friends. I would give company and Pete 10 stars out of 10.
Linda Ross Leo
15:35 05 Jul 19
Just received outstanding service from Pete. Found a hard to find leak. Thank you!
Bill Armgard
19:47 13 Jun 19
Prompt, professional, great communication regarding appointment.
Robert Schader
15:59 05 Jun 19
I just had my AC routinely serviced. Our tech, Patrick, was pleasant, knowledgeable, and efficient. In addition I had 2 plumbing problems fixed at the same time by another tech, David, who was likewise excellent. Bi highly recommend Ward Plumbing.
Denise O'Connor
19:50 28 May 19
Yes David actually showed up early and did an awesome job on my restoring the use of my bathrooms. 5 stars for him
Amanda Clayton
19:27 14 May 19
I live in Buncombe County and heard good things about Ward’s. I gave them a call on a Thursday and they offered to fix it the next day! The lowest price and the best service! I highly recommend this company!
Donna Harris Bommer
21:37 02 May 19
April 30 was the first really warm day at our house, and our heat pump was not putting out any cool air. Tom called Wards, and took advantage of a new deal they have. For not much more than the regular "housecall" for our current problem, Tom agreed to a "WeatherGuard" program to have them come twice this year to check out our unit for changing seasons. So the next day, Joe Cary came and within about an hour had cleaned our condenser, replaced a bad fan--and put in a new filter that came with this new program. He was quick, courteous, and professional, and didn't even tramp down any of my ferns growing at the outside unit. Thank you Joe and thank you Wards. House is cool, and glad to know you will check back on us in the fall.
Jim Purcell
01:21 17 Apr 19
David Deidlarz was a great professional who knew his business and was very courteous. I will be sure to call if I ever need any plumbing help again.
Roy Estabrook
23:35 16 Apr 19
April 16, 2019I received a call from my tenant at 9 AM that the Heat Pump and Air Conditioning Unit was not working. I immediately called Wards Heating and Plumbing. Wesley the Service Manager responded to my call and within 10 minutes Wesley had me scheduled with Joe their Technician for service repair between 1 PM and 2 PM. Wesley advised he would let me know when Joe was on his way. Wesley called advising Joe would be at the location between and 12 PM and 1 PM. Joe arrived at 12:20 PM. Joe was well organized, and took immediate action to search for the problem. Providing tests on the system he quickly identified the problem was with a small pump unit that removes water from the air flow system to the outside. The unit was off level as a result the unit system filled up and shut off the unit. Joe leveled the unit the pump kicked in water was discharged emptying the unit and the system restarted with no problems. Joe checked his computer system and realized that I have Service Check System twice a year, Fall and Spring. Since I had not had my Spring check up he completed the check up. As a result there was no charge for the call. Yes Joe saved me money and Wards benefited as work that would have been scheduled later in two to three weeks was completed saving man hours and scheduling for Wards. 5 star rating for Joe and for Wesley for just prompt response. Wesley and Joe you made me look like a hero in the eyes of my tenant as a result of your quick response and correcting the problem. Thanks so much. Hats off to a great team.Roy Estabrook
Jeannie Salyer
15:45 26 Mar 19
We were very pleased with Pete and Jimmy's plumbing work yesterday and Patrick's heat pump serving today. Ward put in our heat pumps in 2007 and we've never had trouble with them but decided to sign up for their semi-annual maintenance program. Highly recommend Ward and these three guys.
Charles W Wolfe
01:47 21 Mar 19
Wards has provided my family & me great service on many occasions. Greatly appreciated is Pete’s professionalism & friendliness.
Jenny Owen
15:04 10 Mar 19
We appreciated being able to go onto Wards website and enter a repair request. Our furnace quit working after work hours, and the website allowed us to immediately report our problem. They confirmed by email that they had received the request and would follow up first thing in the morning which they did. Patrick arrived and fixed the problem! Very professional and efficient!
Keith Prenger
21:00 01 Mar 19
Pete was professional, friendly, and very knowledgeable. I would recommend Pete and Ward Plumbing & Heating for any of you plumbing and heating needs.
Mark DeHart
05:28 22 Feb 19
Thank you so much for your quick service at 8PM on 19 February 2019 our heat pump quit working. I called Ward‘s at 8 AM the next day and they sent a technician named Patrick Cail He had our unit up and running by 11 AM and explained to me some other things that we might consider in replacing our unit which is very old! Thanks for the great customer service skills Patrick and awesome job👍🏻and WARDS thank you all for taking care of your customers especially right now when me and my son both have the Flu👍🏻👍🏻
Jake Scott
13:51 06 Feb 19
I have used Wards Plumbing and Heating for both commercial and residential repairs, and have been very pleased with the customer service on all occasions. Both the technicians and scheduling staff worked tirelessly recently, to help with an outage at the Sylva Police Department during the most recent cold snap. I would highly recommend them to anyone in need of such services.
Roger N René Allen-Dormany
15:37 10 Jan 19
We have been dealing with Ward since 2010 when they installed our Trane heat pump. They have also worked on our fuel furnace and done plumbing work for us. They are honest and reliable. We always recommend them to anyone.
Todd Vinyard
20:55 08 Jan 19
Very professional service. Quick and timely. They explained issue to help us watch out for problems in the future. Very satisfied customer.
David Liberman
13:54 05 Nov 18
I have had a service contract with Ward's for several years now and am totally pleased with them!!!
Jeff Eubanks
13:34 08 Oct 18
I recently Had a problem with my outdoor condenser unit. I called on a Monday morning and the same day by 3:30pm I had a tech at my house. It took him about 5 minutes to diagnose the problem and then he had the part on his truck and the repair was done. Best service I have ever received by far. Ward Heating & Cooling is now my go to service for my HVAC problems.
Lisa Raines Ledford
15:59 28 Sep 18
Very quick and excellent service.
Tyler Watras
14:33 18 Jan 17
As another local business owner, I am proud to say that Ward enjoys working with and supporting local businesses and craftsmen! Thank you Ward Plumbing & Heat for supporting your local sign painter.
Tonya Wilson Snider
05:00 14 Apr 15
Wards has been a staple in the community forever and it's easy to see why. Dependable, knowledgeable and affordable.
Debbi Guy Fortner
01:25 24 Dec 14
Next Reviews