WardPH HVAC Services & Plumbing

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HVAC & Plumbing Services for Western North Carolina

PLUMBING & HVAC SERVICES

INSTALLATION, REPAIR & MAINTENANCE

WESTERN NORTH CAROLINA PLUMBING & HVAC SERVICES

SERVING WESTERN NORTH CAROLINA SINCE 1977

Deeply rooted in Western North Carolina, Ward Plumbing & Heating has been part of the community since 1977. We strive to treat our customers like family, putting their comfort first. We are a fully licensed & insured plumbing & HVAC business. We take pride in our team, employing only highly skilled plumbers, technicians & craftsmen to confirm the job is done accurately & efficiently.

Our mission is to keep you safe and comfortable. Contact us today, and you’ll get a friendly, knowledgeable Western North Carolinian on the other end.

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Plumbing Service or an Estimate?

BE PART OF THE FAMILY

There is nothing worse than your heating or cooling system breaking down on a day you need it most. We offer maintenance service agreements to provide preventative check ups. Our maintenance program, WardGuard, will ensure your comfort systems are running safely & efficiently all year round.

KEEP YOUR HOME COMFORTABLE AND EFFICIENT

Your HVAC and Plumbing Systems are some of the most vital components in your home. They require regular maintenance and service to assure safety, comfort and efficiency. From a clogged sink to a full commercial HVAC installation, over 40 years of experience provide us with the knowledge and expertise needed to assure your HVAC & Plumbing systems are doing all they can for you.

Ward Plumbing & Heating

4.8

Based on 505 reviews

See all reviews Write a review

Charlotte Cowan

17:24 14 Apr 21

Pete updated my plumbing to accomodate a new ice maker in the kitchen. He is amazing! On time for appointment---which deserves 5 stars by itself ! He was very efficient and professional. Hope he returns If I ever need Ward Plumbing again !

David Hunter

20:07 13 Apr 21

Joe was professional, quick and timely ahead of out of state family coming to visit NC.

johny alives

22:40 12 Apr 21

Lee Edwards

17:08 09 Apr 21

Daniel Lee

13:11 09 Apr 21

Could not have asked for better service. Joe Carey was very professional, extremely competent and friendly. Would definitely recommend and will use again.

Olivia Rodriguez

11:23 08 Apr 21

My AC/HEAT wasn't working properly so I called and made an appointment with Ward. They were quick with a response and Brian came to my house the next day. He found the solution to my problem and was friendly and courteous. I also joined their service plan for maintenance this coming year.

roger smith

11:47 07 Apr 21

David Shields was very professional and did an excellent job

Tony Stepp

21:22 06 Apr 21

Brain Jones did a great job for us, will personally ask for him the next time. Was very nice and explained everything to me and answers my question that I asked.

Arthur P.

02:30 06 Apr 21

Amazing professional, lightning fast response to my initial phone call to book a service and an estimate for additional installation. Both technicians Tom and Brian were very professional, friendly, Covid mask equipped they were both very knowledgeable. Work was thorough and all we could ask for. Moving forward we will be joining their service plan to assure multiple systems are checked out once or twice a year. A+

melinda allen

15:57 05 Apr 21

Susan Evins

20:32 02 Apr 21

Nick and Dillon were right on time, friendly, knowledgeable and able to repair the broken pipe within one hour! I was so happy with their service and plan to use them again!!!

Carol Hennessee

17:16 02 Apr 21

Nick should get 6 stars ! Very professional !

Andy Rogers

15:28 02 Apr 21

Joe was very professional and worked diligently to replace the coils on my Trane unit. I could not have asked for any better service. From my observation, Ward is up to speed on all the latest technology in their field and it definitely keeps customers updated through the service process.

David Lumpkin

13:05 02 Apr 21

Webster Enterprises

21:29 31 Mar 21

Todd Kreps

20:05 30 Mar 21

David Shields was professional and made sure we understood the work that need to be done. He and his partner fixed everything quickly. I will use them again if the need arises.

B. B.

14:33 30 Mar 21

Will and Aaron were very responsive, careful, courteous and knowledgeable. They were a pleasure and i would definitely recommend their service.

Cristie Ray

14:18 29 Mar 21

Terrific technician. Got it fixed right away and was very knowledgable and friendly.

Harold Debord

14:15 29 Mar 21

Carolyn Campbell

14:34 27 Mar 21

Fantastic experience with great service team!! Thank you so much for getting my hot water back!!

Laura Blalock

20:22 26 Mar 21

chuck strum

21:18 25 Mar 21

John Sanders

01:44 24 Mar 21

Nick and Andrew installed plumbing for a washing machine. Excellent workmanship and competent as well as pleasant. Highly recommend

Tyler Fawbush

16:58 19 Mar 21

Nelson Perryman

15:08 19 Mar 21

I contacted Ward Plumbing & Heating to repair my propane furnace. They did an excellent job. They arrived on time, Joe Carey my technician was very knowledgeable and fixed the problem in no time. I recommend Ward Plumbing and Heat.

Kurt Hotelling

14:29 19 Mar 21

David and Dillon were wonderfully professional, polite, obliging, and knowledgeable. They arrived on time, zeroed in on the problem, and affected repairs -- a leaky outside spigot. Delightful to chat with as I watched them work -- they had all the necessary parts and tools and solved the problem within an hour! And, despite having to search in the crawl space and get dirty, they wore necessary covers for boots and hands to keep my house clean. Also, having a service set an appointment and keep it is absolutely wonderful! Thank you!

Sheila Johnson

20:53 18 Mar 21

I had an AC with a heat pump installed by Levi and Adam. They were most professional and efficient, taking their time to make sure the system was installed properly and running correctly. I would highly recommend these two and most appreciate the time and effort they both put in to install the system.

Tabatha Gillett

21:21 17 Mar 21

We recently had a HVAC system installed by Dave and Diego. They were efficient & professional. I would recommend Ward Plumbing and Heating along with this installation team to all my friends and family.

Annette Herstek

15:22 16 Mar 21

Cara Perciaccanto

15:11 16 Mar 21

Installed new HVAC system - David and Diego installed a new HVAC system and they were prompt, professional and got the system in several hours shorter than expected!

Rodney English

18:31 15 Mar 21

Barry Hamrick

20:03 10 Mar 21

Levi and Adam did a fantastic job with installing my new heat pump. I highly recommend these two! Thank you Ward's.

Lesly Matamoros

17:14 10 Mar 21

Chris Spencer

17:00 08 Mar 21

Prompt, professional, friendly and knowledgeable. Could not ask for anything more from technician.

Richard Johnson

05:02 08 Mar 21

The team of Dave & Devin came out last week to install my new heat pump (central heat & air). I have lived in my home, in Sylva, for 19 years with an electric furnace and no AC. It was past time for an upgrade. Tommy Passmore came to my home and provided me with options and estimates. He did an awesome job, explaining things (Thank you, Tommy:)Dave and Devin did an awesome job on the day of the installation and explained everything as they went. They completed the install in one day, and cleaned up after themselves very well. Great job guys! Thank you to the whole "Ward Gang"! -I look forward to working with you into the future. -Richard J.

Jane Hughes

20:01 06 Mar 21

Will Edward's came out today, was able to get here earlier than expected and did a fantastic job. My waterheater flooded part of my house and will came and got it drained out and a new tankless water heater installed. Very polite, professional, and did quality work!

Jeremy Hyatt

15:58 06 Mar 21

Great service by Ward as they had to do a complete tear-out and install of a new sewer system. I want to particularly thank David Shields, the service representative. He did a great job of communicating everything with me and made sure i was aware of every issue under the house. The service was quick and at this point, seems comprehensive. I would definitely use Ward again. I want to also mention Melissa McMahan, the lady I spoke to on the phone. She was extremely helpful and friendly and got things rolling for me without any issue.

Boyce Falls

21:07 05 Mar 21

Was disappointed with the initial service-I was stood up on my initial appointment twice by personnel with no notification to me that the appointment had been pushed out. Then after getting a date for the install I was told (after calling to make sure the appointment was still a go) that they didn't have the parts to complete the install. I then got a text the next day saying the appoi rent was still scheduled. After a couple calls from me to Ward personnel I confirmed that. Note that I live 5 hours away and missed appointments don't make me happy.Note, however, that Nick and Dillon were great, very courteous and professional and followed covid protocol to the t. Finally they explained the system so I could understand how to use it. Two good men!

Neil C

17:07 05 Mar 21

A+ service from professionals. communication is great and timely appointments.

Tzvetko Kirov

19:34 04 Mar 21

I needed to replace my old inefficient HVAC and chose one from Ward. We had limited time and everything went so smoothly. They came as expected in the morning. Dave and Davin are fantastic. For zero time my old HVAC was gone and the new one was in place and working. Dave nicely explain the features of the new thermostat and that was it. Fast, professional and good quality. Thanks!

Gregory Hall

23:08 03 Mar 21

Dave and Devin were very professional today. I was happy to see them following Covid protocol as they entered with masks. They explained what they were doing and got the work done quickly. After the work was done, they gave an explanation on how to work the new system. It was a positive experience.

Mistah Biscuit

18:14 02 Mar 21

Nick and Dillon came to fix the water heater at this place I just moved in to. They came early, showed me exactly what was wrong with it, showed me the parts pricing, and were just overall very professional and friendly. I will be calling Ward for all my plumbing problems, and I will hopefully get Nick and Dillon again!Thanks much guys!-Shaun

Jim Vopal

23:18 27 Feb 21

Install shut off valve & service tankless water heater.Unfortunately, they were unable to complete outside work because of snow, water & frozen ground.As before ,they were efficient ,professional & polite.

Tamara Thompson

17:47 23 Feb 21

We have a semi-annual service agreement with Ward to provide preventative maintenance: inspections and cleaning of our dual-fuel gas furnace and heat pump, and it has offered great value and benefits. Proper maintenance prevents break downs and repairs, and it can save you hundreds (if not thousands) of dollars in the long run. Our service technician is Diego, and he is absolutely wonderful! He is very courteous and polite, and he was very informative during the service. He explained things well and gave great advice. I am very happy to say that we look forward to seeing him again in the fall and to having him as our permanent technician.

Georganna Morton

13:51 23 Feb 21

Adam and Levi were a great team that worked professionally and efficiently installing a new hvac unit to keep me warm. I couldn’t have asked for a better team to install. I felt safe and comfortable with them in my home. Thankful they followed all Covid prevention measures and did a good job! Highly recommend Ward heating and plumbing.

Ronald Treadway

20:04 22 Feb 21

This morning Dave and Cole came to our house to install a new heating/AC unit both outside and inside our home, along with a new thermostat. Both Dave and Cole were professional from the start and answered all of our questions. Our new unit runs great and would highly recommend both of these men along with Ward Plumbing in the future.

Derrick Wyatt

20:23 20 Feb 21

David came out and got right to work diagnosing the problem with our leaking plumbing. He also contacted his work to prioritize our issue since we did not have water due to this. The team at Ward did an awesome job and we will be utilizing them in the future.

Next Reviews

Ward Plumbing & Heating

4.7

Based on 75 reviews

See all reviews Write a review

Jeffery Berry

00:22 16 Mar 21

Friendly and professional. Technician was knowledgeable of the oil heat that was in the house when we purchased it. Calibrated and serviced it. Relocated the thermostat! Great job!

Todd Kreps

14:56 18 Feb 21

David Shield was professional and quickly explained the work that needed done. He did a great job fixing our plumbing issue. I will definitely call ward again if the need arises.

Amber McCarter

22:13 16 Jan 21

The review is from Kyeleen, my elderly Grandma. Wow!!! I am Kyeleen. My heat went out in 20-degree temperatures outside. With a 3-year-old and a 10-year-old, I panicked. I called Ward Plumbing and Heating and on the other side was the most pleasant voice I had ever heard. I felt like I was talking to someone who cared about me and the problem I was having. I found that everyone at Ward's was just as pleasant. Everyone Who entered my home was professional, pleasant, and wore their masks. The workmanship, cleaning up the aftermath, and most important their timeliness were amazing. Ward's would always call or text and let you know the date and time and even a picture of the person/people to be in your home along with their names. All the men at wards deserve as many stars as they could possibly have. If you are reading this, please call Ward plumbing and heating when you have a problem. Nothing is too big or small for them.P.S. To my surprise, I received a package from Ward with a thank you note and some delicious cookies, not to mention a wonderful tin box they came in either.Thank you, Kyeleen

Graham George

21:03 29 Dec 20

They were prompt, very courteous, and knowledgeable and made suggestions that will save me money. I would have them back for any other plumbing problems I develop.

Christopher McCoy

16:02 20 Oct 20

Will and Brian were very professional and got the job done quickly. The whole experience with Ward has been great, highly recommend!

Cathy Parrill

19:51 08 Oct 20

Brian did an excellent job! Diagnosed the problem, fixed it, and showed me before and after pictures along with his detailed and clear explanation of the problem

Jenni McClain Gardner

20:09 07 Oct 20

Will and David were, as usual, courtesy and efficient.

Steve Haber

14:40 07 Oct 20

Will and David did a great job! Thanks so much! 5-Star Service! Laundry set up and also Utility Sink. Fantastic! Thanks so much!

Ronnie Hill

23:37 05 Oct 20

Brian Jones was our technician, he was 1st class, A1, professional, and fixed our furnace. What more could you ask for. We got same day service and next time we have a problem, I’ll call Ward again.

Victoria Bennett Wedell

16:10 05 Sep 20

Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge. Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge.

Jason Christopherson

17:29 31 Aug 20

Ward Plumbing and Heating was great. Came out on a weekend and got us back up and going. Tech Joe was awesome as well. He was very knowledgeable and was a good representative of the company. This company’s rates are a little high but I always say you get what you pay for. They show up on time and keep you informed. As we all know in WNC this is not always the case. Great job guys!

Andrew Scott

17:13 15 Jul 20

Brain Jones described very openly and clearly what inspections and work he was doing on our Trane Varispeed HVAC system and why. He was friendly and humourus. He was good at explaining how the system worked, and what problems to look out for down the line. He was also very good at explaining the cost benefits of signing up for Ward Guard, we signed up for a years cover to save on a re inspection of the Feon gas pressure that we can do in 6 months to determine if a leak is serious enough to warrant work. The only thing I'd say could be improved is the over emphasis that our machine 'is getting old and will need to be replaced'. It's a 10 year old high end Trane, just out of warranty and so it has plenty of life in it before needing to spend several K on a new one. A good AC unit well installed should easily get 15-20 years. That said I'd have Brian over again in a heart beat, he's a good technician and a valuable employee for Ward Plumbing, many thanks Brian.

Sara Long

15:57 14 Jul 20

Joe arrived on time, observed all Covid 19 safety protocols. Very professional service.

Carolyn Ray

12:17 01 Jul 20

On May 16 we had 2 of the nicest guys fix our shower drain, and did a great job. Also they were great representatives of Ward Heating and Plumbing. They explained everything they did from start to finish! They had to get under our hot crawl space!, never complaining! Great experience and would call the same company again! Give them 10 Stars!

Paul Sale

22:48 25 Jun 20

Just finished a project replacing my 20 year old heat pump with Ward P&H. Their service is exemplary. I don't know how to rate the pricing because I didn't get competing bids. I just wanted good service and good product, which is exactly what I got. The new Bosch equipment looks good, sounds good, cools good. I like the quietness of this two-stage machine. Big difference from the old Trane. The installation crew was efficient and obviously very knowledgeable. The primary installer, Steven Franks, was top notch. I would recommend him to anyone. His helpers were just as good. Nothing but 5 stars here.

William Earl Moore Jr

23:34 16 Jun 20

Adam Black was the tech that install my air conditioner unit. He was a five star tech. He was very polite and knowledgeable. I would recommend Ward Plumbing and Adam for any of your Air Conditioning needs.

Jb Mathews

13:24 15 Jun 20

Patrick explained everything he was doing and what he was looking for. Knowledgeable and helpful the whole time. Thanks!

John Boaze

12:30 28 May 20

On time, went right to work fixing the problem. Checked the unit to make sure it was working.

Debbie Weddle Galbreath

23:15 15 May 20

Great communication Will arrived when expected and quickly completed my repair. Thanks for the quick and friendly service.

Deb Brubaker Crews

15:58 11 May 20

Will was polite and knew what he was doing. I recommend him to anyone needing plumbing. Service was fast and I'll be telling everyone about Ward's. Thank you for the great job

Heidi Marie Perrone

15:54 10 Apr 20

During this Covid outbreak Pete Jeremiah and Deigo Acosta came out to my home and repaired my entire plumbing system (in two days). This company is super professional, kind and very fast. I highly recommend them.

John Davis

19:43 17 Mar 20

Ward plumbing ( Dave ) came to the house in no time . Got it all finalized , good job, Dave and his co -partner got the job done . Thanks again ward plumbing.

Tiffany Annabelle Yow

21:10 06 Mar 20

Will came out to help us with some pressure and shower issues we were having. He was upfront, honest, and friendly. He was able to diagnose our issues and get started in no time and ordered parts that were needed for a future repair before leaving.

Margaret Arline

17:56 06 Mar 20

I contacted Ward P&H with a variety of plumbing issues and Will was out to my place the very next day. He was professional, very thorough and explained everything to me so that I have a good understanding of the workings of my system and the potential issues. He gave me a few estimates and fixed my troublesome toilet tank on the spot. Thank you so much for the excellent service; I will be sure to call you again when I'm ready for further plumbing work!

Lee Kram

17:42 05 Mar 20

Patrick did a great job.

Drew Myers

15:39 03 Mar 20

Patrick did an awesome job repairing our shower drain! Very professional and explains everything!

Dealana Staples

15:49 21 Feb 20

I had a problem with my tub and called them they had a plumber at my house first thing the next day. Will went above and beyond i will definitely call them for all my plumbing needs.

Melinda Toppino

01:51 12 Feb 20

We had an issue with our water heater recently and we called Ward. We scheduled an appointment right away with Pete. He was on time, diagnosed our problem and gave us a few options. We ended up getting a new water heater and Pete and Will installed it the next day. Their service is prompt, professional and polite. We couldn't be happier and will definitely call them for future heating and plumbing needs. 5 stars for these guys for sure!

Terry Hunter

20:50 01 Feb 20

Prompt Service w/kindness and clarity of the job. Excellent Service and experienced Plumbers! Thank you Pete!!! Peace, Redbird aka Terry Hunter

Ray Gauthier

01:40 29 Jan 20

Thanks again to the team at Ward Plumbing & Heating for their professionalism and promptness in getting the heat restored in my home. I’d recommend you all to any of my friends and I couldn’t ask for a better business to work with.A big thanks to the entire staff at Ward P&H.

Garnett Hutchinson

18:49 20 Jan 20

Dave Geiger came on a holiday with Jerry to connect my heat pump emergency system which had not been connected because they were waiting for an electrical panel upgrade. The upgrade was last week but I didn't know I had to call Ward PH to do the hook up. These men were exceptional - they came to my son's house to find me (2 doors down) then quickly connected the unit, then programed the thermostat with a bonus of telling me about NEXIA remote internet connection to my system - AND they helped me set that up on my phone. It couldn't have been a better experience! Thank you so much!

Shelby S Hicks

22:16 17 Jan 20

Will Edwards came out to do a diagnostic on my bathroom sink, on-time, service was efficient, he cleaned up, was polite and courteous. I will definitely be using Ward for future projects and recommend to anyone👍.

Sheila Rodgers

17:08 16 Jan 20

We highly recommend Patrick at Ward P&H! He came yesterday to assess our two heat pumps. He was very knowledgeable and precise. He was friendly and on time, worked diligently and discovered the problem. We will definitely call for Patrick again.

Judy Ferguson

20:44 06 Jan 20

Responded quickly after contact. Understood the problem and fixed! Thank you!

Bernie Gilchrist

22:24 02 Jan 20

Came home from the holidays and found the house not being heated. Called Ward Plumbing and Heating on Sunday, worth the extra service fee to know they could get the work done this week with the holidays. Patrick was great, both diagnosing the issue and gave a completediagnostic of system. Educated me on regular maintenance plan and the cost. Issue was the blower fan, ordered a Trane blower and had it here in two days. Call Ward's Plumbing and Heating for great work and service!

Ron Rookstool

22:27 13 Nov 19

Prompt, courteous, knowledgeable and professional. Joe Carey is an asset to Wards. Thanks I am one happy customer.

Mike Whitmer

13:28 21 Oct 19

Ward has always done solid, punctual work at a reasonable price, and my most recent experience confirms that this is still the case. I made the call at 9:30 in the morning on a Saturday, and Will from Ward plumbing was out there before lunchtime, with the problem fixed in under an hour. I was not at the home in question while the service was taking place, but Will kept in touch and walked me through it on the phone, and everything went very smoothly with payment at the end as well. Based on my most recent experience I will continue to recommend Ward to friends and clients. Thanks Will and crew!

Helen Vance

12:22 16 Oct 19

Peter Jeremiah has once again provided top notch service in a friendly and professional manner. Highly recommended.

Krissie Sutton Red

20:36 27 Sep 19

Exceptional service from beginning to end. Fair pricing and quick service! Communication was topnotch! Steven was very professional and diagnosed and resolved my problem quickly!

Jean Hooper Scott

20:59 21 Aug 19

Our plumbing issues were resolved quickly and professionally by Will. Everything working great!

Jill Pruitt Denlea

12:10 06 Aug 19

Great customer service and quality work. They communicated well with us prior to and after our service need.

Ray Wood

16:34 31 Jul 19

Pete was great! Very patient and detailed oriented. Did an outstanding job! I would recommend Ward Plumbing to all my friends. I would give company and Pete 10 stars out of 10.

Linda Ross Leo

15:35 05 Jul 19

Just received outstanding service from Pete. Found a hard to find leak. Thank you!

Barbie Kass Booth

20:19 18 Jun 19

Prompt, professional service! Our technician, Joe Carey was not only all of the above but extremely friendly and knowledgeable as well.We highly recommend Ward Plumbing & Heating.They have now become our go to guys for HVAC & plumbing services!!

Bill Armgard

19:47 13 Jun 19

Prompt, professional, great communication regarding appointment.

Robert Schader

15:59 05 Jun 19

I just had my AC routinely serviced. Our tech, Patrick, was pleasant, knowledgeable, and efficient. In addition I had 2 plumbing problems fixed at the same time by another tech, David, who was likewise excellent. Bi highly recommend Ward Plumbing.

Denise O'Connor

19:50 28 May 19

Yes David actually showed up early and did an awesome job on my restoring the use of my bathrooms. 5 stars for him

Amanda Clayton

19:27 14 May 19

I live in Buncombe County and heard good things about Ward’s. I gave them a call on a Thursday and they offered to fix it the next day! The lowest price and the best service! I highly recommend this company!

Donna Harris Bommer

21:37 02 May 19

April 30 was the first really warm day at our house, and our heat pump was not putting out any cool air. Tom called Wards, and took advantage of a new deal they have. For not much more than the regular "housecall" for our current problem, Tom agreed to a "WeatherGuard" program to have them come twice this year to check out our unit for changing seasons. So the next day, Joe Cary came and within about an hour had cleaned our condenser, replaced a bad fan--and put in a new filter that came with this new program. He was quick, courteous, and professional, and didn't even tramp down any of my ferns growing at the outside unit. Thank you Joe and thank you Wards. House is cool, and glad to know you will check back on us in the fall.

Jim Purcell

01:21 17 Apr 19

David Deidlarz was a great professional who knew his business and was very courteous. I will be sure to call if I ever need any plumbing help again.

Roy Estabrook

23:35 16 Apr 19

April 16, 2019I received a call from my tenant at 9 AM that the Heat Pump and Air Conditioning Unit was not working. I immediately called Wards Heating and Plumbing. Wesley the Service Manager responded to my call and within 10 minutes Wesley had me scheduled with Joe their Technician for service repair between 1 PM and 2 PM. Wesley advised he would let me know when Joe was on his way. Wesley called advising Joe would be at the location between and 12 PM and 1 PM. Joe arrived at 12:20 PM. Joe was well organized, and took immediate action to search for the problem. Providing tests on the system he quickly identified the problem was with a small pump unit that removes water from the air flow system to the outside. The unit was off level as a result the unit system filled up and shut off the unit. Joe leveled the unit the pump kicked in water was discharged emptying the unit and the system restarted with no problems. Joe checked his computer system and realized that I have Service Check System twice a year, Fall and Spring. Since I had not had my Spring check up he completed the check up. As a result there was no charge for the call. Yes Joe saved me money and Wards benefited as work that would have been scheduled later in two to three weeks was completed saving man hours and scheduling for Wards. 5 star rating for Joe and for Wesley for just prompt response. Wesley and Joe you made me look like a hero in the eyes of my tenant as a result of your quick response and correcting the problem. Thanks so much. Hats off to a great team.Roy Estabrook

Jeannie Salyer

15:45 26 Mar 19

We were very pleased with Pete and Jimmy's plumbing work yesterday and Patrick's heat pump serving today. Ward put in our heat pumps in 2007 and we've never had trouble with them but decided to sign up for their semi-annual maintenance program. Highly recommend Ward and these three guys.

Charles W Wolfe

01:47 21 Mar 19

Wards has provided my family & me great service on many occasions. Greatly appreciated is Pete’s professionalism & friendliness.

Jenny Owen

15:04 10 Mar 19

We appreciated being able to go onto Wards website and enter a repair request. Our furnace quit working after work hours, and the website allowed us to immediately report our problem. They confirmed by email that they had received the request and would follow up first thing in the morning which they did. Patrick arrived and fixed the problem! Very professional and efficient!

Keith Prenger

21:00 01 Mar 19

Pete was professional, friendly, and very knowledgeable. I would recommend Pete and Ward Plumbing & Heating for any of you plumbing and heating needs.

Mark DeHart

05:28 22 Feb 19

Thank you so much for your quick service at 8PM on 19 February 2019 our heat pump quit working. I called Ward‘s at 8 AM the next day and they sent a technician named Patrick Cail He had our unit up and running by 11 AM and explained to me some other things that we might consider in replacing our unit which is very old! Thanks for the great customer service skills Patrick and awesome job👍🏻and WARDS thank you all for taking care of your customers especially right now when me and my son both have the Flu👍🏻👍🏻

Jake Scott

13:51 06 Feb 19

I have used Wards Plumbing and Heating for both commercial and residential repairs, and have been very pleased with the customer service on all occasions. Both the technicians and scheduling staff worked tirelessly recently, to help with an outage at the Sylva Police Department during the most recent cold snap. I would highly recommend them to anyone in need of such services.

Roger N René Allen-Dormany

15:37 10 Jan 19

We have been dealing with Ward since 2010 when they installed our Trane heat pump. They have also worked on our fuel furnace and done plumbing work for us. They are honest and reliable. We always recommend them to anyone.

Todd Vinyard

20:55 08 Jan 19

Very professional service. Quick and timely. They explained issue to help us watch out for problems in the future. Very satisfied customer.

David Liberman

13:54 05 Nov 18

I have had a service contract with Ward's for several years now and am totally pleased with them!!!

Jeff Eubanks

13:34 08 Oct 18

I recently Had a problem with my outdoor condenser unit. I called on a Monday morning and the same day by 3:30pm I had a tech at my house. It took him about 5 minutes to diagnose the problem and then he had the part on his truck and the repair was done. Best service I have ever received by far. Ward Heating & Cooling is now my go to service for my HVAC problems.

Lisa Raines Ledford

15:59 28 Sep 18

Very quick and excellent service.

Tyler Watras

14:33 18 Jan 17

As another local business owner, I am proud to say that Ward enjoys working with and supporting local businesses and craftsmen! Thank you Ward Plumbing & Heat for supporting your local sign painter.

Tonya Wilson Snider

05:00 14 Apr 15

Wards has been a staple in the community forever and it's easy to see why. Dependable, knowledgeable and affordable.

Debbi Guy Fortner

01:25 24 Dec 14

Jason Cole

02:03 08 Dec 14

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