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Serving Western North Carolina Since 1977
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Plumbing, Heating & Air Conditioning Services in Western North Carolina

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Ward Plumbing, Heating & Air

Proudly Serving All Of Western North Carolina Since 1977

Deeply rooted in Western North Carolina, Ward Plumbing, Heating & Air has been part of the community since 1977. We strive to treat our customers like family, putting their comfort first. We are a fully licensed & insured plumbing & HVAC business.

We take pride in our team, employing only highly skilled plumbers, technicians & craftsmen to confirm the job is done accurately & efficiently.

Our mission is to keep you safe and comfortable. Contact us today, and you’ll get a friendly, knowledgeable Western North Carolinian on the other end.

Give us a call at (828) 586-WARD to get started with your plumbing or HVAC service, repair, or installation.

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Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!

Excellent
Ward Plumbing, Heating & Air
4.9
Based on 2681 reviews
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Penelope G.
I called Ward to repair my thermostat and Ian K. found the problem, fixed it, and even checked and advised me on another problem going above and beyond with a positive attitude. He was very helpful and patient. He listened to my concerns and questions and was finished in no time! Ian was knowledgeable and informative. He was the absolute BEST!!!
Response from the owner:Dear Penelope, Thank you for taking the time to leave us such a glowing 5-star review for your recent experience with Ward Plumbing, Heating & Air. We are so pleased to hear that Ian provided excellent service, going above and beyond to not only fix the issue with your thermostat but also providing helpful advice for another problem. We are grateful for your kind words and are thrilled that Ian's positive attitude, patience, and knowledge made such an impact on your service. We will be sure to pass along your praise to Ian and the rest of our team. Customer satisfaction is our top priority, and we are delighted to have exceeded your expectations. Thank you again for choosing us for your HVAC & plumbing needs, and we look forward to serving you again in the future. Warm regards, Ward Plumbing, Heating & Air
Jocelyn L.
We have worked with both Joel and Anthony and both were knowledgeable, friendly, and helpful!
Response from the owner:Thank you, Jocelyn Lister, for your fantastic 5-star review! We’re thrilled to hear you had a great experience with Joel and Anthony at Ward Plumbing, Heating & Air. Your kind words about their knowledge and helpfulness mean a lot to us. We look forward to serving you again!
Virginia C.
Excellent job and professionalism is top notch.
Response from the owner:Thank you, Virginia Craig, for your 5-star review! We appreciate your kind words about the excellent service and professionalism at Ward Plumbing, Heating & Air. Your satisfaction is our priority!
Stephanie D.
Ward delivered an outstanding job by installing a completely new system with two mini-splits. George’s entire crew, including Seth and Joe, was impressive. Nikki stood out by ensuring we received exceptional service, consistently going above and beyond. Their expertise, professionalism, and genuine care were evident, and they even managed to handle my big puppy with ease. Without a doubt, they are our top choice for heating and air conditioning needs.
Response from the owner:Thank you so much for the fantastic 5-star review, Stephanie! We're thrilled to hear that you had an outstanding experience with Ward Plumbing, Heating & Air. It's wonderful to know that George, Seth, Joe, and Nikki provided exceptional service while handling your mini-split installation and your puppy with care. We truly appreciate your trust in us for your heating and air conditioning needs. Looking forward to serving you again!
Julie B.
Quick and professional! I appreciated the transparency and the expertise that was provided! Very friendly and answered all questions! I would highly recommend! I have had a great experience with Jen and Will E.
Response from the owner:Thank you, Julie, for your fantastic 5-star review! We’re thrilled to hear you had a great experience with Will and our team at Ward Plumbing, Heating & Air. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Jean H.
Jeb was a very friendly and professional young man. He knew what he was doing
He answered my questions quickly. I would request him again if I need service
Response from the owner:Hi, Jean Hoechst. Thank you for choosing WARD PH&A for professional plumbing services. We appreciate your business and you taking the time to let us know you had a 5-Star experience with Thomas Kays. Please also let us know when you need 5-Star HVAC service! Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
Dr. Kevin J. M.
Braeden was very thorough, professional, and personable. Highly recommend Wards and service provided by Braeden! Today’s service was a routine check up. We have been and remain very pleased with Wards and how responsive they are since we purchased our HVAC unit from them.
Response from the owner:Thank you, Dr. Kevin J. Miller, for your fantastic 5-star review! We're thrilled to hear that Braeden provided thorough, professional, and personable service during your routine check-up. It's wonderful to know that you've been pleased with Ward Plumbing, Heating & Air and our responsiveness since your HVAC unit purchase. We appreciate your recommendation!
Cindy M.
Have worked with Ward on multiple projects and they are kind, knowledgeable and professional. I highly recommend them
Response from the owner:Thank you, Cindy Moldin, for your wonderful 5-star review! We appreciate your trust in Ward Plumbing, Heating & Air for your projects. Your recommendation means a lot to us. We look forward to serving you again!
rebecca B.
Had an emergency and from first phone call to follow up Craig and Levi were professional, friendly and great to work with. Levi was prompt and thorough. Hope I don’t need to but would definitely use them again! My first call for routine maintenance now!
Response from the owner:Hello, Rebecca Ballinger. Thank you for choosing Ward PH&A for heating & air services, and for taking the time to provide such encouraging feedback about your experience!
Richard A.
Very prompt, professional, and belpful
Response from the owner:Thank you, Richard! We're thrilled to hear that you found our team at Ward Plumbing, Heating & Air to be prompt, professional, and helpful. Your satisfaction is our top priority! If you need anything else, don't hesitate to reach out.
Richard D.
Alan Curtin from Ward plumbing has made several service calls to our mountain cabin. He always goes above and beyond in providing excellent service. We always request him for all of our plumbing needs. We would recommend him without hesitation.
Response from the owner:Thank you for taking the time to leave us a 5-star review, Richard! We're thrilled to hear that Jesse provided such a thorough and professional inspection of your HVAC system. We pride ourselves on delivering top-notch service to all of our customers, and it sounds like Jesse exceeded your expectations. If you ever have any questions or concerns, please don't hesitate to give us a call at (828) 586-WARD. Thank you again for choosing Ward Plumbing, Heating & Air.
Bill
Clean install of new recirculating pump.
Response from the owner:Thank you for your 5-star review, Bill! We're thrilled to hear that you were satisfied with the clean install of your new recirculating pump by Ward Plumbing, Heating & Air. If you need any further assistance, feel free to reach out!
Sandra H.
Ward plumbing and Alan were great to work with. Excellent communication and very professional. They repaired our plumbing issue with much better products. Thanks!
Response from the owner:Hello Sandra, we appreciate your 5-star review and for acknowledging our excellent communication and professionalism. We're glad to hear that you were happy with our repair and product choices. Thank you for choosing Ward Plumbing, Heating & Air for your plumbing and HVAC needs. We look forward to serving you again in the future!
Ann A.
Ward Plumbing and Alan Curtin have truly come thru for us. Great information, clear recommendations and all around sound advice. From my first call everyone has been extremely professional. Five- star experience!
Response from the owner:Thank you, Ann, for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Ward Plumbing, Heating & Air and Alan Curtin. Your satisfaction is our top priority, and we appreciate your kind words about our team’s professionalism and advice. If you need anything in the future, don’t hesitate to reach out!
Patrick B.
Jeb was the best. Want him for all our jobs.
Response from the owner:Thank you, Patrick, for your 5-star review! We're thrilled to hear that Jeb made such a positive impression during your service with Ward Plumbing, Heating & Air. We look forward to assisting you with all your future needs!
brian H.
Steven and his team have done a great job- excellent communication and workmanship! A pleasure to work with
Response from the owner:Dear Brian, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience working with our team at Ward Plumbing, Heating & Air. Our team takes great pride in providing excellent communication and workmanship to ensure our customers are satisfied. We truly appreciate your support and we are grateful to have you as a valued customer. If you ever need any further assistance with your plumbing, heating, or air needs, please do not hesitate to reach out to us at (828) 586-WARD. Thank you again for choosing Ward Plumbing, Heating & Air We look forward to serving you again in the future! Best, The Ward Plumbing, Heating & Air Team
David L.
Jeb was super professional, friendly, and did a wonderful job of replacing old washer connections in our laundry. Offered some suggestions for other upgrades we will need in the future with some good advice for improving the efficiency of our water system.
Response from the owner:Thank you, David, for your 5-star review! We're thrilled to hear that Jeb provided professional service while replacing your washer connections. It’s great to know he offered helpful advice for future upgrades as well. At Ward Plumbing, Heating & Air, we aim to enhance the efficiency of your water (and HVAC) systems. We appreciate your trust in us!
John H.
He was very informative and polite
Response from the owner:Thank you for your 5-star review, John! We appreciate your kind words about our team's informative and polite service at Ward Plumbing, Heating & Air. Your satisfaction is our priority!
Ruth R.
Tom is excellent. He is very knowledgeable and thorough. He methodically assessed a random water intrusion and provided photos and explained additional preventative actions. He also went over a timeline and actions needed to install a luxury soaking tub. Excellent WARD dispatch service with text arrival updates. Professionally lettered service van.
Response from the owner:Thank you, Ruth Rigby, for your 5-star review! We’re thrilled to hear that Tom provided you with excellent service and thorough assessments during your visit with Ward Plumbing, Heating & Air. It’s great to know our dispatch service and professional appearance made a positive impression as well. We appreciate your support and look forward to assisting you again!
michelle L.
Helpful and informative
Response from the owner:Thank you, Michelle Long, for your 5-star review! We appreciate your kind words about Ward Plumbing, Heating & Air. If you need any further assistance, feel free to reach out!
FADED
Great work. Ask for heb
Response from the owner:Thank you, FADED, for the 5-star review! We're glad to hear you appreciated the great work from Ward Plumbing, Heating & Air. If you have any specific feedback or need further assistance, feel free to reach out!
johny A.
Had Ward out at two of my places in the last couple of weeks. One was serviced by Jeremy and the other one was serviced by Austin. Both where on time and did a great job.
Response from the owner:Thank you, Johny, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that both Jeremy and Austin provided timely and effective service at your properties. We appreciate your support and look forward to assisting you again in the future!
Alfonso G.
Allan was great! He is very knowledgeable, professional, but at the same time friendly and down to earth. He installed the tankless water heater, upgraded the gas line, removed the old boiler, all with a sense of ease and expertise. I will highly recommend Allan and Ward Plumbing.
Thanks.
Response from the owner:Dear Alfonso Gonzalez, Thank you for taking the time to leave such a glowing 5-star review for Ward Plumbing, Heating & Air! We are thrilled that you had such a positive experience with our technician, Alan. We couldn't agree more that he is a true professional and a friendly expert in his field. We are happy to hear our team was able to provide you with excellent service and upgrade your gas line, install a tankless water heater, and remove your old boiler with ease. It's wonderful to know that you would highly recommend us to others. Thank you for choosing Ward Plumbing, Heating & Air for your plumbing & HVAC needs. We truly value your business and look forward to serving you again in the future. Warmly, The team at Ward Plumbing, Heating & Air
Ralph G.
Jeb was here yesterday and looked at the project. We wanted to install a Moen flow leak detection on a waterline.. I’m impressed with this company and Jeb.
Response from the owner:Thank you, Ralph, for your fantastic 5-star review! We're thrilled to hear that you were impressed with Jeb and our services at Ward Plumbing, Heating & Air. If you have any more projects in mind or need assistance, feel free to reach out. We appreciate your support!
James A.
Dave and Luke did an excellent job replacing my 2 heat pump and air handler units
Response from the owner:Thank you, James Antich, for your 5-star review! We're thrilled to hear that Dave and Luke did an excellent job replacing your heat pump and air handling units. At Ward Plumbing, Heating & Air, we strive for top-notch service in every installation. If you need any further assistance or services, feel free to reach out!
Kathleen W.
I still recommend Ward heating.
Response from the owner:Thank you, Kathleen Wilson, for your recommendation of Ward Plumbing, Heating & Air! We appreciate your support and are glad to have met your expectations. If you need any further services, feel free to reach out!
Launa R.
Very professional and informative. Explained to me, my concerns were actually just normal hvac cycles.
Response from the owner:Thank you, Launa Ramsey, for the fantastic 5-star review! We're glad to hear that our team at Ward Plumbing, Heating & Air was able to address your HVAC concerns and provide you with the information you needed. Your satisfaction is our priority!
Kitty B.
Jeremy B. is knowledgeable, professional and prompt. I highly recommend him.
Response from the owner:Thank you, Kitty, for your fantastic 5-star review! We’re thrilled to hear you found Jeremy B. knowledgeable, professional, and prompt. At Ward Plumbing, Heating & Air, we strive to provide exceptional service. Your recommendation means a lot to us!
Alba G.
Jeremy was very polite and very efficient. He let me know what my options were and identified root issues!
Response from the owner:Thank you for leaving a 5-star review, Alba! We are so pleased that Jeremy provided you with excellent service. We appreciate that you took the time to share your positive experience with our company, and we are grateful for your support. We value your feedback and we are always here for you if you need anything in the future. Thank you again for choosing Ward Plumbing, Heating & Air!
SilverStar79
I called yesterday and Ian came out today (not an emergency). Ian is friendly, professional and within 10 minutes found the issue. He requested a quote and within minutes the office responded that the parts were on order. He showed me how to manage the system for heat until the parts come in. Very efficient, friendly, helpful and I’m grateful we’re working with Ward!!
Response from the owner:Thank you, SilverStar79, for your fantastic 5-star review! We're thrilled to hear about your positive experience with Ian at Ward Plumbing, Heating & Air. It's great to know that he was able to quickly identify the issue and provide you with helpful guidance. We appreciate your trust in us and look forward to serving you again!
peter C.
If I had an AC company, I would definitely hire Allen. Showed up on schedule, easily answered all my questions, and very professional! Knows exactly what we need to help de-humidify the house.
Response from the owner:Thank you so much for the 5-star review, Peter! We strive to provide excellent service each and every time, and it's great to hear that your experience was exemplary. Our goal is to make sure that everyone is comfortable in their own home, and we’re delighted that Allen could provide the solution you were looking for. We greatly appreciate your kind words and we hope you’ll partner with us again in the future!
Bill M.
Thomas and Tawny were magnificent. Their explanations about procedures was clear and specific. They kept us up-to-date on their progress. We are very impressed with this team.
Response from the owner:Hi Bill, Thank you so much for choosing Ward Plumbing, Heating & Air! We are so glad to hear that you had such a positive experience and that we were able to exceed your expectations. It is always our mission to provide you with the highest quality of service. We are grateful for your kind words and will continue to strive to deliver the best service. Thank you again, The Ward Plumbing, Heating & Air team
Dianne M.
Jeremy was very professional and communicated well. I look forward to working with him on project completion.
Response from the owner:Thank you, Dianne Messer, for your 5-star review! We're thrilled to hear that Jeremy provided professional service and communicated effectively. At Ward Plumbing, Heating & Air, we strive for excellence in every project. We look forward to continuing to work with you!
Daryl R.
Very detailed explanation of the problem and also the solution. Friendly and good on all the details.
Response from the owner:Hi Daryl, We are thrilled to hear that you had a positive experience with us at Ward Plumbing, Heating & Air. We pride ourselves on providing quality service and appreciate your feedback. Thank you for taking the time to leave us a 5-star review. We are committed to continuing to provide excellent service in the future. We hope you have a great day. Sincerely, Your Friends at Ward Plumbing, Heating & Air
Beverly H.
Great job and explained everything well.
Response from the owner:Thank you for the 5-star review, Beverly! We're glad to hear that you had a great experience with Ward Plumbing, Heating & Air and appreciated our thorough communication. If you need anything in the future, feel free to reach out!
Cheryl H.
Will is one of the most personalable, efficient and knowledgeable technician I have ever encountered!! And being single I have definitely met a few!!! Great hire Ward Plumbing!!
Response from the owner:Thank you, Cheryl Hannon, for your fantastic 5-star review! We're thrilled to hear that Will provided you with personable, efficient, and knowledgeable service. Your feedback is invaluable to us and we'll be sure to pass it on to him. If you need any further assistance, don't hesitate to reach out!
Forest K.
Very good service call. On time and thorough with enough explanation of service call.
Response from the owner:Dear Forest, Thank you for taking the time to share your 5-star review of Ward Plumbing, Heating & Air. We are thrilled to hear that you had a positive experience with us. Our team takes great pride in being professional, on time, and thorough, so we are happy to know that our efforts did not go unnoticed. We also appreciate your feedback on our explanation of the service call. At Ward Plumbing, Heating & Air, we strive to provide top-notch service to our customers. We are grateful for your business and look forward to serving you in the future. If you ever need any assistance with your plumbing, heating, or air conditioning, please do not hesitate to reach out to us at (828) 586-WARD. Best regards, Ward Plumbing, Heating & Air
Greg H.
Ian was outstanding! Very personable and professional!
Response from the owner:Thank you, Greg Hoover, for your 5-star review! We're thrilled to hear that Ian made a positive impression with his personable and professional service from Ward Plumbing, Heating & Air. If you need any further assistance, feel free to reach out!
mark M.
Austin was awesome!! Very professional, patient, and helpful. I would recommend him without hesitation!
Response from the owner:Hi Mark, Thank you so much for taking the time to leave a 5-star review for Daniel and Ward Plumbing, Heating & Air! We're so glad that Daniel was able to provide such excellent service to you and make your experience a pleasant one. It means the world to us to hear that you'd recommend Daniel and our services without hesitation. Thanks again for your feedback! Best, The Ward Plumbing, Heating & Air Team
Debbie H.
Steve showed up as scheduled and I immediately recognized him as being our previous technician. He started doing our scheduled maintenance and was very thorough and did not rush. He assured me after he completed that everything was working properly. Prior to him leaving, I offered him an ice cold bottle of water to help him cool down. These summer months are brutal on all of the Tradesmen. It’s a proven fact, that the world can’t run without them. Thanks Steve for a job well done!
Response from the owner:Hi Debbie, thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you were pleased with Steve's service and that he was thorough and professional during the HVAC maintenance visit. Our team works tirelessly to ensure that our customers' needs are met, and we appreciate your recognition of that. Thank you for offering Steve a refreshing bottle of water to help cool down in the summer heat, we truly appreciate your thoughtfulness. We couldn't agree with you more, Tradesmen are essential and we're grateful for the work they do. Thank you for choosing Ward Plumbing, Heating & Air!
Don C.
Ward does a great job for all my HVAC and plumbing needs. Just had another great visit from Austin
Response from the owner:Thank you, Don Conklin, for your fantastic 5-star review and loyal business! We’re thrilled to hear that Austin provided you with excellent service, and we appreciate your continued trust in us!
Phyllis B.
Ward technicians go above and beyond. Not only did Will and Brad install the new faucet, Will changed the sediment filter while he was recording the hot water heaters.

Thank you Ward!!!
Response from the owner:Dear Phyllis, thank you for taking the time to leave a 5-star review for Ward Plumbing, Heating & Air! We are happy to hear that our technicians Will and Brad provided you with exceptional service during your faucet installation. We pride ourselves on going above and beyond for our customers and we are glad to hear that it did not go unnoticed. We appreciate your business and look forward to helping with any future plumbing, heating or air conditioning needs. Thank you for choosing Ward PH&A!
catherine S.
Jeff was highly knowledgeable and forthright. We have an over 20 year old HVAC system, Jeff was highly clear about our options would be should the system fail. Until it does we will continue to request Jeff for our HVAC maintenance.
Response from the owner:Hello, catherine small. Thank you for choosing WARD PH&A for professional HVAC services, and for letting us know you had a 5-Star experience with Jeff Neumann! Please also keep us in mind when you need 5-Star plumbing services. - Your friends at WARD Plumbing, Heating & Air.
Terri B.
Awesome service!
Response from the owner:Thank you so much for taking the time to leave such a fantastic review, Terri! We are thrilled to hear that you had an awesome experience with our team at Ward Plumbing, Heating & Air. Our goal is always to provide top-notch service and it's great to know that we exceeded your expectations. We truly appreciate your business and look forward to serving you again in the future. Thanks again for choosing us! - The Ward Plumbing, Heating & Air Team
Lee B.
Austin attended to my heating system quickly and efficiently. He made my Friday the 13th turn out great! Thank you to Ward’s!
Response from the owner:Hi Lee, thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that Austin provided you with quick and efficient service for your heating system. We appreciate your trust in Ward Plumbing, Heating & Air on such an unlucky day like Friday the 13th! Glad we could turn it around for you. Thank you for choosing us, and we look forward to working with you again in the future. - Ward Plumbing, Heating & Air Team
Mark
Made sure to answer all of our questions so we could understand
Response from the owner:Thank you, Mark, for your 5-star review! We appreciate your kind words about our team at Ward Plumbing, Heating & Air. Ensuring our customers have a clear understanding is a top priority. If you need any further assistance, don't hesitate to reach out!
Mike G.
Jeremy and Ward Plumbing did an excellent job on the plumbing portion of my remodel project.
He was prompt each day and completed the job in a timely manner. He went above and beyond the call of duty.
Highly recommend!!
Response from the owner:Thank you, Mike Gillespie, for your 5-star review! We're thrilled to hear that Jeremy and the Ward Plumbing, Heating & Air team did an excellent job on your remodel project. Your recommendation means a lot to us! If you need any further assistance, please feel free to reach out.
Vaughan D.
Ian K. was our technician. We were not on site due to Hurricane Helene. However, Ian picked up our key from Blue Ridge Public Safety, performed his services, called me with the results, and generally he told me how things “looked”. He then locked up and returned our key to BRPS. Great peace of mind! Ian was on time, knowledgeable and clearly answered my questions. We are impressed with the technicians Ward has under employment.
Response from the owner:Hi, Vaughan Dodd. Thank you for choosing WARD PH&A for professional HVAC services and for your loyal business. We appreciate you taking time to let us know you had a 5-Star experience with Matt D. Please also let us know when you need 5-Star plumbing service! Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
jacquelyn B.
William B.was the best technician I've had at my home from ANY company. He enjoyed the challenge of identifying the issues that were causing me problems. He has admirable character traits and people skills.

I was impressed with the communication and follow-through from the friendly office staff. William B. arrived on time and ready to attend to the task.

I have already recommended the company and William B. to friends.
Response from the owner:Thank you, Jacquelyn Brown, for your outstanding 5-star review of Ward Plumbing, Heating & Air! We appreciate your kind words about William B. and our office staff. It's fantastic to hear that William's problem-solving skills and communication made such a positive impact on your experience. Thank you for recommending us to your friends! We look forward to serving you again in the future.
Rhonnie L.
He came and found and fixed the issue and found and fixed an additional issue.
Response from the owner:Hi, Rhonnie Leder. Thank you for choosing Ward PH&A for professional services. We're happy to confirm you had a 5-Star experience with Will Edwards, and look forward to our next opportunity to be of service!
Jacki K
I was so lucky to have William come out from Ward Heating and air on a Saturday. He was so knowledgeable and thoroughly explained everything to me. I feel like he is the best person for the job that he has. He really knows his stuff and you can tell that he loves his job and his employer. I look forward to working with them in the future with my new HVAC system.
Response from the owner:Thank you, Jacki K, for your fantastic 5-star review! We’re thrilled to hear that William from Ward Plumbing, Heating & Air provided you with such knowledgeable and professional service. Your satisfaction means a lot to us, and we look forward to assisting you with your new HVAC system in the future!
b W.
A wonderful team of young men there is nothing more rewarding than watching a will trained team going to work, very impressed.
Response from the owner:Thank you, B Wilson, for your 5-star review! We're thrilled to hear you were impressed with our team at Ward Plumbing, Heating & Air. We take pride in providing quality service and appreciate your kind words. If you need assistance in the future, don't hesitate to reach out!
Chris K.
Alan was incredibly helpful in presenting me with all my available options.
Response from the owner:Thank you, Chris, for your 5-star review! We're glad to hear that Alan provided you with excellent service and options. At Ward Plumbing, Heating & Air, we strive to ensure our customers have the best experience possible. We appreciate your feedback!
Larry P.
Andrew was very professional and knowledgeable. I appreciated the time he spent with me talking over the solutions and the best way to move forward. Since then the issue has been resolved and my wife and I are very happy with the outcome.
Response from the owner:Thank you for your 5-star review, Larry! We're thrilled to hear that Andrew provided you and your wife with professional and knowledgeable service. It's great to know that your issue is resolved. If you need any further assistance, don’t hesitate to reach out to Ward Plumbing, Heating & Air!
Mark P.
Alan was extremely knowledgeable, kind, and professional. His work was top notch!
Response from the owner:Thank you for your 5-star review, Mark! We’re thrilled to hear that Alan provided you with exceptional service at Ward Plumbing, Heating & Air. Your feedback about his professionalism and expertise means a lot to us. We appreciate your support!
Mustafa Y.
Technician Allen C was prompt and professional. He provided a most helpful inspection of the heat pump system in the house we are considering to buy. We appreciate his thorough report. It is very helpful with our decision.
Response from the owner:Mustafa, thank you so much for sharing your great experience with our company, Ward Plumbing, Heating & Air. We appreciate that Allen C was prompt and that he provided a helpful inspection. If you have any further questions or if there is anything we can do, please don't hesitate to reach out and contact us at (828) 586-WARD. Thank you again for choosing Ward Plumbing, Heating & Air!
Liz A.
Jeff was very professional and explained everything to us. I'm so glad we have Ward Guard. Today's service call was no charge.
Response from the owner:Dear Liz, thank you for taking the time to leave us a glowing 5-star review. We are thrilled to hear that Matthew D. delivered a great experience and was able to provide you with a comprehensive report. Our team takes pride in our work and we are happy to hear that it shows. We appreciate your support and recommendation. Please don't hesitate to reach out if you need anything in the future. Thank you for choosing Ward Plumbing, Heating & Air
Felecia J.
They came fast and did a professional job!
Response from the owner:Dear Felecia, Thank you for taking the time to leave a 5-star review for Ward Plumbing, Heating & Air! We are thrilled to hear that our team provided prompt and professional service for you. We strive to exceed expectations and it's great to know that we delivered for you. If you need any further assistance, please feel free to reach out to us at (828) 586-WARD. Your satisfaction is our top priority. Thank you for choosing Ward Plumbing, Heating & Air! Sincerely, Ward Plumbing, Heating & Air
Wanda W.
I appreciate the service that Wards has given to us for many years for our heating & airconditioning needs.
Response from the owner:Hi, Wanda Wolfe. Thank you for choosing WARD PH&A for professional HVAC services. We appreciate your business, and you taking the time to let us know you had a 5-Star experience with Austin Dill. Please also let us know when you need 5-Star plumbing service! Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
Elena L.
Elijah was able to figure our how to fix our steam shower!
Response from the owner:Thank you, Elena Lamberson, for your 5-star review! We're thrilled to hear that Elijah was able to fix your steam shower. At Ward Plumbing, Heating & Air, we pride ourselves on our skilled team and quality service. If you need any more assistance, don’t hesitate to reach out!
Jeffrey J.
Andrew G. replaced my 61 year old cast iron main sewage line which was clogged. He was very professional, knowledgeable and courteous.
Response from the owner:Dear Jeffrey Jennes, thank you for taking the time to leave a 5-star review for Ward Plumbing, Heating & Air! Jesse is always dedicated to providing helpful and friendly service. Our team appreciates your support and we look forward to working with you again in the future. Have a great day! - Ward Plumbing, Heating & Air
Stephanie C.
So responsive! My tech Ian was great when inspecting my heating unit and making recommendations.
Response from the owner:Thank you, Stephanie, for your 5-star review! We're thrilled to hear that Ian provided great service during your heating inspection. Your satisfaction is our priority, and we appreciate your feedback!
William C. S.
Great service! Got our unit working quickly!
Response from the owner:Thank you, William C. Simpson! We're thrilled to hear you enjoyed the fast , professional service from Ward Plumbing, Heating & Air. If you need any more assistance, just let us know. We're here to help you!
Ryan L.
Well, there I was standing in my closet with a leaking pipe from a shower drain, I was knee deep in water, all I could do was call WARD. They sent an Amazing rescue party. Alan and Andy fixed a shower drain leak we had, fast, polite, all around amazing individuals.
Response from the owner:Thank you for the fantastic 5-star review, Ryan! We're glad to hear that Alan and Andy from Ward Plumbing, Heating & Air could quickly assist you with your shower drain leak. Your satisfaction is our priority, and we appreciate your kind words about our team's professionalism. It makes our day to know we got you out of a tough situation quickly! If you need any further assistance, please don’t hesitate to reach out.
Joe A.
Nicholas M. Installed a tankless water heater in our home in Waynesville NC. He do an outstanding job. His professionalism was obvious by the way he meticulously prepared the site, installed the tankless, and finished the job. I was impressed with the way he did the installation, it was professional in every way. Thank you Sir for a job well done. Joe A.
Response from the owner:Dear Joe Anderson, Thank you for taking the time to leave such a positive review for our company, Ward Plumbing, Heating & Air. We are thrilled to hear that you had a great experience with our technician, Nicholas M. It's wonderful to know that his professionalism and attention to detail in installing your tankless water heater was evident, and that you were impressed with the end result. We truly appreciate your kind words and your recommendation. Thank you for choosing us for your plumbing and HVAC needs in Waynesville. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us at (828) 586-WARD. Thank you again for your support. Best, Ward Plumbing, Heating & Air
Sam E.
It’s hard to find honest reliable people in a lot of the trades these days. However the gentlemen that came out from Wards were professional, honest, and extremely educated with our plumbing needs. Kinda felt like I was just having a family member help me out. Thumbs up 👍
Response from the owner:Thank you, Sam, for your thoughtful 5-star review of Ward Plumbing, Heating & Air. We’re glad to hear that our team made you feel comfortable and provided you with professional and honest service. Your satisfaction is our priority! If you need any further assistance, please feel free to reach out.
Kenneth M.
Fast and friendly very good to deal with
Response from the owner:Dear Kenneth Moody, thank you for sharing your 5-star experience with Ward Plumbing, Heating & Air. We are thrilled to hear that our team provided fast and friendly service and made your experience a positive one. We greatly appreciate your feedback and value your business. Thank you again for choosing us. If there is anything else we can assist you with, please do not hesitate to reach out by calling or text messaging (828) 586-WARD. Thank you!
RB M.
Punctual, friendly and informative
Response from the owner:Thank you, RB McNabb, for your 5-star review! We're glad to hear that you found our team at Ward Plumbing, Heating & Air to be punctual, friendly, and informative. Your satisfaction is our priority! If you need any further assistance, please feel free to reach out.
Michael M.
Great guys and great work.
Response from the owner:Thank you, Michael, for your 5-star review! We're thrilled to hear you had a positive experience with Ward Plumbing, Heating & Air. Our team always strives to deliver great service. If you need anything in the future, don’t hesitate to reach out!
Tina H.
Alan Curtin did an excellent job, we had no hot water and he diagnosed the issues quickly, explained the causes and got it fixed. He was professional, efficient and kind.
Response from the owner:Hi, Tina. Thank you so much for your loyal business and kind feedback about your experience with Nick M.! We appreciate your business and hope we can help you with any HVAC needs too!
Kathy S.
Alan C is an amazing young man. Very knowledgeable and well-spoken. Wonderful to do business with him.
Response from the owner:Thank you for the fantastic 5-star review, Kathy! We’re thrilled to hear about your positive experience with Alan at Ward Plumbing, Heating & Air. Your feedback means a lot to us, and we appreciate your business!
Marjorie W.
Ian K. arrived for an A/C inspection, introduced himself, and made friends with the dog. He spent two hours here, replaced the filter, did a thorough inside and outside evaluation, called me down to see a batch of ants he’d found in the unit, and generally performed a thorough and friendly service which he documented with photos. I am confident our system is now operating optimally. Thanks, Ian!
Response from the owner:Thank you for your glowing review, Marjorie! We are delighted to hear that Ian was so friendly when he arrived for an A/C inspection. We are especially delighted that he used photos to document the service, so that you can feel confident your system is now operating optimally. On behalf of the team at Ward Plumbing, Heating & Air, we thank you for sharing your experience and look forward to continuing to serve you in the future.
Joel C.
Great service
Response from the owner:Hi Joel, Thank you so much for your 5-star review! We are delighted to hear that you appreciated the service provided by Ward Plumbing, Heating & Air! It's always a pleasure to provide our customers with quality, reliable service so that you can continue to enjoy your home. Please feel free to contact us again if you need any assistance in the future. All the best, Ward Plumbing, Heating & Air
Karen L
Steve S. was on time, efficient and very professional. Great guy. We would recommend Steve S. and Ward Pro for all your heating and air needs. Love the bi-annual maintenance program!
Response from the owner:Dear Karen L, Thank you for taking the time to leave us a 5-star review for your recent experience with Ward Plumbing, Heating & Air! We are thrilled to hear that you had a positive experience with our service technician, Ian K. It is always our goal to provide prompt, polite, and professional service to our customers. We are proud to have Ian on our team and will make sure to pass along your kind words to him. Thank you for also mentioning that Ian took the time to explain everything he was doing. We believe in transparent service and want our customers to understand the work being done. We appreciate your support and would give Ian 10 stars as well, if we could! If you have any further questions or concerns, please do not hesitate to reach out to us at (828) 586-WARD. Our team is always happy to assist you. Thank you again for choosing Ward Plumbing, Heating & Air for your HVAC & plumbing needs. Best regards, Ward Plumbing, Heating & Air
Amanda I.
Jeremy was very knowledgeable and kept us informed every step. He made sure we were all o. The same page before moving forward. Will definitely be using Ward in the future.
Response from the owner:Dear Amanda, thank you so much for taking the time to leave us a 5-Star review. We are thrilled that Jeremy provided you with knowledgeable and informative service. We always strive to keep our customers on the same page throughout the process. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Ward Plumbing, Heating & Air!
Kim T.
Prompt and efficient service . Very nice to work with
Response from the owner:Dear Kim, Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and are thrilled that you had an exceptional experience with our team at Ward Plumbing, Heating & Air. We take pride in providing top-quality services to our customers, and we are thrilled to hear that you were satisfied with our work. Your support means the world to us, and we hope to have the opportunity to work with you again in the future. Thank you again for choosing Ward Plumbing, Heating & Air and for your recommendation. If you ever need any plumbing, heating, or air services, please don't hesitate to give us a call or text at (828) 586-WARD. Warmly, The Ward Plumbing, Heating & Air Team
Patricia C.
Ian and the service team gave good explanation of issues and options. Seth and the crew did a great job with installation of our new system.
Response from the owner:Dear Patricia, thank you so much for taking the time to leave us a glowing 5-star review! We are thrilled to hear that you have had consistently prompt service at Ward Plumbing, Heating & Air. Ian is a valued member of our team and we are delighted to hear that he provided you with clear explanations and various options for your HVAC needs. If you need assistance in the future, please don't hesitate to reach out to us at (828) 586-WARD. Thank you again for choosing us! -Ward Plumbing, Heating & Air
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