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HVAC & Plumbing Services for Western North Carolina

HVAC Services - North CarolinaHVAC Services - North Carolina
HVAC Services - North CarolinaHVAC Services - North Carolina






Deeply rooted in Western North Carolina, Ward Plumbing & Heating has been part of the community since 1977. We strive to treat our customers like family, putting their comfort first. We are a fully licensed & insured plumbing & HVAC business. We take pride in our team, employing only highly skilled plumbers, technicians & craftsmen to confirm the job is done accurately & efficiently.

Our mission is to keep you safe and comfortable. Contact us today, and you’ll get a friendly, knowledgeable Western North Carolinian on the other end.

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There is nothing worse than your heating or cooling system breaking down on a day you need it most. We offer maintenance service agreements to provide preventative check ups. Our maintenance program, WardGuard, will ensure your comfort systems are running safely & efficiently all year round.


Your HVAC and Plumbing Systems are some of the most vital components in your home.  They require regular maintenance and service to assure safety, comfort and efficiency.  From a clogged sink to a full commercial HVAC installation, over 40 years of experience provide us with the knowledge and expertise needed to assure your HVAC & Plumbing systems are doing all they can for you.

Ward Plumbing & Heating

  • HVAC Installation
  • Heating Repairs & Maintenance
  • Air Conditioning Repairs & Maintenance
  • Ductwork
  • Plumbing
John Davis
19:43 17 Mar 20
Ward plumbing ( Dave ) came to the house in no time . Got it all finalized , good job, Dave and his co -partner got the job done . Thanks again ward plumbing.
Tiffany Annabelle Yow
21:10 06 Mar 20
Will came out to help us with some pressure and shower issues we were having. He was upfront, honest, and friendly. He was able to diagnose our issues and get started in no time and ordered parts that were needed for a future repair before leaving.
Margaret Arline
17:56 06 Mar 20
I contacted Ward P&H with a variety of plumbing issues and Will was out to my place the very next day. He was professional, very thorough and explained everything to me so that I have a good understanding of the workings of my system and the potential issues. He gave me a few estimates and fixed my troublesome toilet tank on the spot. Thank you so much for the excellent service; I will be sure to call you again when I'm ready for further plumbing work!
Lee Kram
17:42 05 Mar 20
Patrick did a great job.
Drew Myers
15:39 03 Mar 20
Patrick did an awesome job repairing our shower drain! Very professional and explains everything!
Dealana Staples
15:49 21 Feb 20
I had a problem with my tub and called them they had a plumber at my house first thing the next day. Will went above and beyond i will definitely call them for all my plumbing needs.
Melinda Toppino
01:51 12 Feb 20
We had an issue with our water heater recently and we called Ward. We scheduled an appointment right away with Pete. He was on time, diagnosed our problem and gave us a few options. We ended up getting a new water heater and Pete and Will installed it the next day. Their service is prompt, professional and polite. We couldn't be happier and will definitely call them for future heating and plumbing needs. 5 stars for these guys for sure!
Terry Hunter
20:50 01 Feb 20
Prompt Service w/kindness and clarity of the job. Excellent Service and experienced Plumbers! Thank you Pete!!! Peace, Redbird aka Terry Hunter
Ray Gauthier
01:40 29 Jan 20
Thanks again to the team at Ward Plumbing & Heating for their professionalism and promptness in getting the heat restored in my home. I’d recommend you all to any of my friends and I couldn’t ask for a better business to work with.A big thanks to the entire staff at Ward P&H.
Garnett Hutchinson
18:49 20 Jan 20
Dave Geiger came on a holiday with Jerry to connect my heat pump emergency system which had not been connected because they were waiting for an electrical panel upgrade. The upgrade was last week but I didn't know I had to call Ward PH to do the hook up. These men were exceptional - they came to my son's house to find me (2 doors down) then quickly connected the unit, then programed the thermostat with a bonus of telling me about NEXIA remote internet connection to my system - AND they helped me set that up on my phone. It couldn't have been a better experience! Thank you so much!
Shelby S Hicks
22:16 17 Jan 20
Will Edwards came out to do a diagnostic on my bathroom sink, on-time, service was efficient, he cleaned up, was polite and courteous. I will definitely be using Ward for future projects and recommend to anyone👍.
Sheila Rodgers
17:08 16 Jan 20
We highly recommend Patrick at Ward P&H! He came yesterday to assess our two heat pumps. He was very knowledgeable and precise. He was friendly and on time, worked diligently and discovered the problem. We will definitely call for Patrick again.
Judy Ferguson
20:44 06 Jan 20
Responded quickly after contact. Understood the problem and fixed! Thank you!
Carolyn Yates
16:54 03 Jan 20
Ward plumbing and heating came out this week of January first with no problem with it being the holidays. When Patrick got here and I explained the problem he knew what was going on. He showed me the problem and told me what needed to be done to get it fixed. Patrick was great and very experienced with his knowledge. I would recommend Ward services anytime.
Bernie Gilchrist
22:24 02 Jan 20
Came home from the holidays and found the house not being heated. Called Ward Plumbing and Heating on Sunday, worth the extra service fee to know they could get the work done this week with the holidays. Patrick was great, both diagnosing the issue and gave a completediagnostic of system. Educated me on regular maintenance plan and the cost. Issue was the blower fan, ordered a Trane blower and had it here in two days. Call Ward's Plumbing and Heating for great work and service!
Ron Rookstool
22:27 13 Nov 19
Prompt, courteous, knowledgeable and professional. Joe Carey is an asset to Wards. Thanks I am one happy customer.
Mike Whitmer
13:28 21 Oct 19
Ward has always done solid, punctual work at a reasonable price, and my most recent experience confirms that this is still the case. I made the call at 9:30 in the morning on a Saturday, and Will from Ward plumbing was out there before lunchtime, with the problem fixed in under an hour. I was not at the home in question while the service was taking place, but Will kept in touch and walked me through it on the phone, and everything went very smoothly with payment at the end as well. Based on my most recent experience I will continue to recommend Ward to friends and clients. Thanks Will and crew!
Helen Vance
12:22 16 Oct 19
Peter Jeremiah has once again provided top notch service in a friendly and professional manner. Highly recommended.
Krissie Sutton Red
20:36 27 Sep 19
Exceptional service from beginning to end. Fair pricing and quick service! Communication was topnotch! Steven was very professional and diagnosed and resolved my problem quickly!
Jean Hooper Scott
20:59 21 Aug 19
Our plumbing issues were resolved quickly and professionally by Will. Everything working great!
Jill Pruitt Denlea
12:10 06 Aug 19
Great customer service and quality work. They communicated well with us prior to and after our service need.
Ray Wood
16:34 31 Jul 19
Pete was great! Very patient and detailed oriented. Did an outstanding job! I would recommend Ward Plumbing to all my friends. I would give company and Pete 10 stars out of 10.
Linda Ross Leo
15:35 05 Jul 19
Just received outstanding service from Pete. Found a hard to find leak. Thank you!
Barbie Kass Booth
20:19 18 Jun 19
Prompt, professional service! Our technician, Joe Carey was not only all of the above but extremely friendly and knowledgeable as well.We highly recommend Ward Plumbing & Heating.They have now become our go to guys for HVAC & plumbing services!!
Will Armgard
19:47 13 Jun 19
Prompt, professional, great communication regarding appointment.
Robert Schader
15:59 05 Jun 19
I just had my AC routinely serviced. Our tech, Patrick, was pleasant, knowledgeable, and efficient. In addition I had 2 plumbing problems fixed at the same time by another tech, David, who was likewise excellent. Bi highly recommend Ward Plumbing.
Denise O'Connor
19:50 28 May 19
Yes David actually showed up early and did an awesome job on my restoring the use of my bathrooms. 5 stars for him
Amanda Clayton
19:27 14 May 19
I live in Buncombe County and heard good things about Ward’s. I gave them a call on a Thursday and they offered to fix it the next day! The lowest price and the best service! I highly recommend this company!
Donna Harris Bommer
21:37 02 May 19
April 30 was the first really warm day at our house, and our heat pump was not putting out any cool air. Tom called Wards, and took advantage of a new deal they have. For not much more than the regular "housecall" for our current problem, Tom agreed to a "WeatherGuard" program to have them come twice this year to check out our unit for changing seasons. So the next day, Joe Cary came and within about an hour had cleaned our condenser, replaced a bad fan--and put in a new filter that came with this new program. He was quick, courteous, and professional, and didn't even tramp down any of my ferns growing at the outside unit. Thank you Joe and thank you Wards. House is cool, and glad to know you will check back on us in the fall.
Jim Purcell
01:21 17 Apr 19
David Deidlarz was a great professional who knew his business and was very courteous. I will be sure to call if I ever need any plumbing help again.
Roy Estabrook
23:35 16 Apr 19
April 16, 2019I received a call from my tenant at 9 AM that the Heat Pump and Air Conditioning Unit was not working. I immediately called Wards Heating and Plumbing. Wesley the Service Manager responded to my call and within 10 minutes Wesley had me scheduled with Joe their Technician for service repair between 1 PM and 2 PM. Wesley advised he would let me know when Joe was on his way. Wesley called advising Joe would be at the location between and 12 PM and 1 PM. Joe arrived at 12:20 PM. Joe was well organized, and took immediate action to search for the problem. Providing tests on the system he quickly identified the problem was with a small pump unit that removes water from the air flow system to the outside. The unit was off level as a result the unit system filled up and shut off the unit. Joe leveled the unit the pump kicked in water was discharged emptying the unit and the system restarted with no problems. Joe checked his computer system and realized that I have Service Check System twice a year, Fall and Spring. Since I had not had my Spring check up he completed the check up. As a result there was no charge for the call. Yes Joe saved me money and Wards benefited as work that would have been scheduled later in two to three weeks was completed saving man hours and scheduling for Wards. 5 star rating for Joe and for Wesley for just prompt response. Wesley and Joe you made me look like a hero in the eyes of my tenant as a result of your quick response and correcting the problem. Thanks so much. Hats off to a great team.Roy Estabrook
William Thayer
21:07 28 Mar 19
Always very professional, always on time. I always like to do business locally, and when you have a professional business like Ward Plumbing and Heating, it makes it very easy.
Jeannie Salyer
15:45 26 Mar 19
We were very pleased with Pete and Jimmy's plumbing work yesterday and Patrick's heat pump serving today. Ward put in our heat pumps in 2007 and we've never had trouble with them but decided to sign up for their semi-annual maintenance program. Highly recommend Ward and these three guys.
Charles W Wolfe
01:47 21 Mar 19
Wards has provided my family & me great service on many occasions. Greatly appreciated is Pete’s professionalism & friendliness.
Jenny Owen
15:04 10 Mar 19
We appreciated being able to go onto Wards website and enter a repair request. Our furnace quit working after work hours, and the website allowed us to immediately report our problem. They confirmed by email that they had received the request and would follow up first thing in the morning which they did. Patrick arrived and fixed the problem! Very professional and efficient!
Keith Prenger
21:00 01 Mar 19
Pete was professional, friendly, and very knowledgeable. I would recommend Pete and Ward Plumbing & Heating for any of you plumbing and heating needs.
Mark DeHart
05:28 22 Feb 19
Thank you so much for your quick service at 8PM on 19 February 2019 our heat pump quit working. I called Ward‘s at 8 AM the next day and they sent a technician named Patrick Cail He had our unit up and running by 11 AM and explained to me some other things that we might consider in replacing our unit which is very old! Thanks for the great customer service skills Patrick and awesome job👍🏻and WARDS thank you all for taking care of your customers especially right now when me and my son both have the Flu👍🏻👍🏻
Jake Scott
13:51 06 Feb 19
I have used Wards Plumbing and Heating for both commercial and residential repairs, and have been very pleased with the customer service on all occasions. Both the technicians and scheduling staff worked tirelessly recently, to help with an outage at the Sylva Police Department during the most recent cold snap. I would highly recommend them to anyone in need of such services.
Roger N René Allen-Dormany
15:37 10 Jan 19
We have been dealing with Ward since 2010 when they installed our Trane heat pump. They have also worked on our fuel furnace and done plumbing work for us. They are honest and reliable. We always recommend them to anyone.
Todd Vinyard
20:55 08 Jan 19
Very professional service. Quick and timely. They explained issue to help us watch out for problems in the future. Very satisfied customer.
David Liberman
13:54 05 Nov 18
I have had a service contract with Ward's for several years now and am totally pleased with them!!!
Jeff Eubanks
13:34 08 Oct 18
I recently Had a problem with my outdoor condenser unit. I called on a Monday morning and the same day by 3:30pm I had a tech at my house. It took him about 5 minutes to diagnose the problem and then he had the part on his truck and the repair was done. Best service I have ever received by far. Ward Heating & Cooling is now my go to service for my HVAC problems.
Lisa Raines Ledford
15:59 28 Sep 18
Very quick and excellent service.
Tyler Watras
14:33 18 Jan 17
As another local business owner, I am proud to say that Ward enjoys working with and supporting local businesses and craftsmen! Thank you Ward Plumbing & Heat for supporting your local sign painter.
Tonya Wilson Snider
05:00 14 Apr 15
Wards has been a staple in the community forever and it's easy to see why. Dependable, knowledgeable and affordable.
Debbi Guy Fortner
01:25 24 Dec 14
Jason Cole
02:03 08 Dec 14
Next Reviews
Michele McMahon
17:07 19 Mar 20
This fine firm does not give up! Our home, with vaulted ceilings and no insulation, presented a challenge to heat...but Ward has constantly tried to help find solutions. Jerry and Patrick have been here to put their thinking caps on, and today, Patrick was back to work his magic. Cutting another vent in our floor, this one larger so more air would circulate, and being creative to the bend needed and cutting the metal to make it work. He had a plan and this time, I think may be the last time I see the technicians until I need my yearly maintenance. We live way out...about an hour and a half from Sylva...and from the start they were the best company to could deal with. Called back. Came on time. Polite and professional and determined. Fair priced. came back. Won't quit until you are satisfied. If I could give more than 5, I would! Hire with confidence.
Brian Huff
21:25 17 Mar 20
Sam arrived and was happy to explain everything that he was going to be doing on the call. He was very knowledgable and professional. He setup a whole home water filter system and replaced a hot water bib for my washer. Everything is now working properly with my washer, and I look forward to having cleaner water. Thank you Sam!
Sandi Sonagere
18:06 17 Mar 20
Sam was great. He was very professional and explained every step of the process.
Chris ADK
16:48 17 Mar 20
Trent Hamby
03:52 14 Mar 20
Sam showed up on time great guy and very knowledgeable all around great experience would definitely use them again
Melody Hamby
19:26 13 Mar 20
Sam was awesome, great personality, and very professional. So glad we went with Ward Plumbing.
Jere Annis
15:55 13 Mar 20
Sam was the Plumber and he did an excellent job.He diagnosed the problem and corrected it.He was clean knowledgeable and thorough.
Sara Hatton
20:05 11 Mar 20
Sam is on time, assesses the problem, determines what needs to be done, and does the work with skill. He will make sure you are pleased with the results. He’ll be my first call if I have another plumbing problem.
Steve Blevins
21:32 10 Mar 20
Ward is very professional and responsive. They show up when Morristhey say they will, which isn't something that always happens here in the mountains. The tech Sam Morris was very friendly and polite and did a great job.
Wanda Goins
21:54 06 Mar 20
Our heat went out right after moving in to our new address. I contacted Ward after seeing on line advertisement and reviews. I was impressed at the length they go through to make sure you feel safe. Also they are thorough and listen to you. I would reccomend them to anyone that needs repairs. The repairman, Joe Carey was professional yet very friendly. I was impressed with the speed he accomplished the task.
Margaret Prokein
17:51 06 Mar 20
I am moving to the Sylva area and needed help and/or feedback regarding a variety of plumbing issues. I contacted Ward P&H and Will Edwards was out to my place the very next day. He was very thorough and explained everything to me so that I had a good understanding of the workings of my system and the potential issues. He gave me a few estimates and fixed my troublesome toilet tank on the spot. Thank you so much for the excellent service; I will be sure to call you again when I'm ready for further plumbing work!
Kim Neiheisel
11:56 06 Mar 20
Very professional company. They had someone out quickly, who was very efficient and kept me updated frequently. They have a detailed estimate. When they came to do the repair, they were very quick, kept me updated, and very professional. They ended up charging me less than the initial estimate because they did not need to do some parts of what they had anticipated. I really appreciated their honesty. Would absolutely use them again!
Rhonda Kram
03:10 06 Mar 20
Little Eddie And The Fam!!
16:42 03 Mar 20
Patrick did an amazing Job repairing our shower drain! Very kind and professional!
Arlene Stewart
19:41 28 Feb 20
Steven and Diego just left after installing a minisplit system. They were terrific. . . . knowledgable, professional and courteous. Thanks guys!
Steve Shortt
18:06 26 Feb 20
After having several company’s come out and look at my heat pump no one could figure out what was wrong. It would not into defrost mode and would freeze up like a block of ice. Patrick came out and within an hour he had me fixed. Patrick will now be the only one that will come out and work on units. Thanks again for relieving weeks of stress and frustration.
Kathy Grant
19:46 19 Feb 20
Will was my technician and was absolutely amazing. He explained everything that had to be done and did it all in a timely manner. Had a smile on his face the entire time and very professional. Ward will be my 1st call for any future needs. Thanks again Will.
Rodney Kuehl
20:43 18 Feb 20
The response was immediate. Communication via text, email and phone was beyond excellent. Will was a terrific plumber. Thorough, efficient and competent. 1st class operation
Lisa Davis
01:06 14 Feb 20
Dave and Cole were exactly on time and completed the job earlier than originally expected and in a very professional manner. Everything was put back together and all leftover material was removed from the property. They explained several points about the new equipment and answered all questions I had. Lastly, Ward scheduled us one day after the purchase which was terrific because we were running on emergency heat. Very happy with our decision to use Ward. Special thanks to Dave and Cole,Ron Flood
Robin Lang
23:00 12 Feb 20
The young man, Will, who has been to my house three times now arrives on time, is very knowledgeable and kept explaining to me his every move. He, Will, is very kind and enthusiastic about what he does. I've had many contractors up here who have whined and complained about the job, but not Will. I call him the Super Plumber! If you need help, call Ward and ask for Will the Super Plumber.
Jeremy Mumm
17:33 12 Feb 20
Pricey diagnostics fee but great job and fixed the problem on the spot. Professional workers thanks guys.
Austen S
21:03 07 Feb 20
Peter Jeremiah from Ward P&H Plumbing was great, professional, and very quick! He came in assessed the problem worked with me on the estimate and did a great job! 5/5 would recommend and will use there service again if called for.
T Thimmig
19:30 07 Feb 20
Amazing response time, friendly, and very knowledgeable. Would highly recommend them to anyone
James Hornbuckle
17:27 07 Feb 20
Very knowledgeable and on time. Did the job and explained everything to me. I will use there services again!!
Harold Junge
14:29 07 Feb 20
HVAC specialist Diego serviced and maintained our furnace heat pump today and was prompt, courteous, friendly, and professional. I would definitely recommend Diego.
Jenn White
21:29 05 Feb 20
Dave and Jerry did a fantastic job on installing our new unit. They were clean and very friendly and above all fast!
Teresa Davis
17:09 05 Feb 20
Patrick and Diago were exceptional. Prompt, professional and very knowledgeable about our type of water line. They Had needed parts and were neat and orderly. We would hire them again and again.Don and Teresa Davis
John Novo
15:28 04 Feb 20
Pete did a great job getting everything installed for my new dishwasher. Ward's continues to be the most responsive, quick, and effective option in my area. I've used them twice now and have had excellent experience both times. Would recommend them to anyone in the Jackson county area.
Jerry Mason
17:06 03 Feb 20
Quick and knowledgeable response. We were pleased with our serviceman.
Becky Adams
15:58 03 Feb 20
Peter, the technician, was extremely nice, efficient, knowledgeable, and a pleasure to deal with. I would definitely recommend Ward’s again.
David Liberman
14:46 31 Jan 20
Dave and Chad installed my new heat pump and air handler last Monday. They arrive promptly, and were always courteous and polite. It took about 3/4 of the day to complete the work. I hardly knew they were in the house. Before leaving they made sure I had connected the unit to the internet, all was functioning properly and cleaned up any mess that had made. I will continue to use Ward for my heating and cooling needs.
Sharon Morcom
22:56 29 Jan 20
A quick response for a leaking gas water heater. Pete and Travis were professional and made sure everything was in working order before they left. 5 stars well deserved!
Tiffany Marchbanks
20:36 29 Jan 20
19:37 29 Jan 20
Patrick, was curious and friendly he said a great job, thank you!
Mick Just Mick
00:06 24 Jan 20
I called them about a broken outdoor pipe which caused me to turn the breaker off to the well to stop the leak. They send Pete out who showed up on time and explained why he thought it had happened and how he was going to fix it. He was very personable and professional and did a wonderful and neat job.
Tracy Stolp
19:48 22 Jan 20
Great job 👍 and on time of the appointment.and pat
Yvonne Stolp
16:31 22 Jan 20
Ray Gauthier
15:48 22 Jan 20
I was very pleased with Ward P&H from the start. The gentleman I spoke to on the phone when setting up the service call was courteous and professional. The service tech, Patrick, was polite, knowledgeable and professional as well. They kept me well informed via text, email, and by phone.I highly recommend them and look forward to doing business with them again.
Bill Murphy
20:54 21 Jan 20
Both Wesley, service manager and technician Patrick are exactly the two guys who I would want to work for me if I was an Heating and Air Coniditioning contractor. They embody the type of service I have come to expect from my Bradenton Florida Trane dealer.Prompt and efficient installation and service of my furnace/air company unit with excellent communications about appointment times and arrivals. Patrick just finished installing my new Xl 824 Thermostat using the Nexia bridge so I can watch the house termperature from Florida with peace of mind.I highly recommend both Trane and their authorized dealer Ward Heating and Plumbing.Bill MurphyBryson City NC
Garnett Hutchinson
18:47 20 Jan 20
Dave Geiger came on a holiday with Jerry to connect my heat pump emergency system which had not been connected because they were waiting for an electrical panel upgrade. The upgrade was last week but I didn't know I had to call Ward PH to do the hook up. These men were exceptional - they came to my son's house to find me (2 doors down) then quickly connected the unit, then programed the thermostat with a bonus of telling me about NEXIA remote internet connection to my system - AND they helped me set that up on my phone. It couldn't have been a better experience! Thank you so much!
john davis
13:08 18 Jan 20
Guys came in good time and got the job done , very polite and knowledgeable. Cleaned up everything. Even took off there shoes before walking on the carpet . Very good company. I moved here a year ago and they’ve come here twice already to check the units . Good job guys!! Day 2, second unit installed , again thanks to Dave and cole for doing a great job and getting everything installed on the same day for each unit. Everything was cleaned up nice inside and out. And let’s don’t forget Dano who orders all the correct parts and gets them here on time to install , thanks Dano ps. Love the new wifi thermostat.
Shelby S. Hicks
22:06 17 Jan 20
Will Edwards arrived as scheduled, was thorough and neat. quickly solved the issue. Polite and courteous, I will definitely be recommending Ward Plumbing in the future.
Janie Warshaw
21:08 15 Jan 20
Diego did a thorough job on our WardGuard inspection and he was a fine young man.
Dave Michael
19:58 14 Jan 20
Diego was a terrific representative of your company. He was polite, professional and knowledgable on what needed to be done. Additional, when his work was done, he made sure everything was cleaned up and as it was when he arrived. Thank you for sending Diego!
sheila matthes
00:23 10 Jan 20
The job was assigned to Peter very quickly. Peter was extremely professional and did an excellent job. I am always pleased with Ward's customer service and employees.
Brett Robertson
22:54 09 Jan 20
Professional and knowledgeable staff. Explained all the option to repair or replace existing units.
Joe Butler Jr
15:50 09 Jan 20
This is another business that believes in customer service and it starts with prompt and engaging employees with knowledge and experience about the products they sell and install. Tommy provided an assessment of the heating and cooling requirements, offered options and put together financing options and cash prices for three approaches. Aaron answered my questions at the office and with Jerry got us on the schedule for installation sooner than we could have hoped for much less expected.Dave and Cole did the take out of the old system and installation of the new system in less than 5 hours. We are glad we selected Ward.
Judith Zoller
16:52 03 Jan 20
Peter was very professional and fixed our problem quickly. Ward Plumbing rememberers us when we call and it’s always welcoming when that happens.
Bernie Gilchrist
22:20 02 Jan 20
Came home from the holidays and found the house not being heated. Called Ward Plumbing and Heating on Sunday, worth the extra service fee to know they could get the work done this week with the holidays. Patrick was great, both diagnosing the issue and gave a completediagnostic of system. Educated me on regular maintenance plan and the cost. Issue was the blower fan, ordered a Trane blower and had it here in two days. Call Ward's Plumbing and Heating for great work and service!
Michael Curcio
18:40 02 Jan 20
The folks at Ward PH show up and got the job done we needed a new floor vent line replaced. Diago was the service tech he did a excellent job very satisfied.
Lorie Primosch
22:57 20 Dec 19
Patrick was very professional and courteous. We appreciated the prompt response in getting our heat back on before another very cold night!
Johnny South
20:31 20 Dec 19
Best service call experience I have had in years service guy Patric was TOP NOTCH knew his stuff took care of the problem asap will definitely be calling back in the future if I have any other problems .
Vicky timmerman
22:31 13 Dec 19
This company is top notch! The people you talk to the the phone, the service technician , are all helpful, and knowledgeable. It is really nice working with a company like this.
conrad shigematsu
15:54 12 Dec 19
Will called ahead to let me know he was going to be there at the time stated. He was very good in telling me what was going he needed to do and finished the job quickly and I was very hay with his work .
Megan Russell
01:46 12 Dec 19
Josh Russell
22:21 11 Dec 19
These guys are the best. Absolutely excellent communication, kind technicians, and they always do exactly what they say they will do. If you’re a stickler for reliability and excellence, then these are your guys.
Meredith Clapper
23:13 10 Dec 19
Patrick & Diego arrived on time and completed our Fall service & a few installation holdovers. They were tidy on a wet & soggy day and helpful explaining air flow to me. Things couldn't have gone better!
James Burkhardt
19:35 09 Dec 19
Great experience, technician Will came out and was superb! He was quick friendly and punctual. He found the problem very quickly and fixed it within minutes. Thanks again!
Gail Maye
16:01 06 Dec 19
Joe quickly diagnosed our problem, is ordering the necessary replacement parts and let us know how to "nurse" our hvac system until full repairs can be made. Quick, efficient, pleasant work from Joe!
andree clayton
13:36 05 Dec 19
Ward Plumbing sent a picture to me of who I should expect to see come to my home. Will Edwards called me to say he could come early, which was fantastic! Will got there when he said he would, was polite, professional and thourough' in his investigation to fix the problem. Will explained everything as he asked questions to get to the bottom of what was causing the problem. Will took his time and is very personable. If a plumber is ever needed again we will ask for Will! We'd give more than 5 stars if they were available.
Jerry Rodinsky
18:27 03 Dec 19
Fantastic service in every regard! Patrick is a real pro always willing to help us understand our home systems. He recently suggested we buy a dehumidifier and the resulting benefits are great. So far Ward has always gone above and beyond to add value the their offerings. A great company!
Wendy Velez
22:06 02 Dec 19
Ward Plumbing returned, with Will and Diego, the smallest team members! They worked six plus hours to solve the problem. Will was on point and spent most of the time below the house in 18 inches of space, not to mention 30 degrees. Can you imagine that long underneath a house to take out old pipes and replace with new?I held my breath at the end. Would the price have increased? I was frightened. It is Christmas time. We have very limited income. Guess what? This company honored the estimate the previous plumber had given me. I knew the work cost more than the estimate. I know it did. But the company stuck to it’s promise. What more can I say? I give entire credit to Will, and his partner, Diego. And Pete, who knew what needed to be done. And the owner of Ward’s. He was true to his word. Please give these guys a Christmas bonus! I couldn’t!! They deserve it.
R Digby
16:33 30 Nov 19
After a Google search I found Wards. We purchased a 12-year-old house in Cruso that did not have a furnace. We needed to replace the A/C and add a gas furnace. Tommy came out and gave us a quote after evaluating our situation. He answered all our questions and was very helpful. We have a shallow footer on this house. Andrew & Steven had to dig a trench to fit the new system under the house. Looked to me to be a very hard installation that they did an excellent job performing. Very professional. When the weather turned cold and the system started to heat our house, I had some concerns about the settings on the thermostat. Joe came out the same day and fine-tuned the heat settings. Another Professional employee that took time to answer questions and explain our system to us. Tommy told us that Wards is concerned with customer service. And he was telling the truth. Jerry, the supervisor for our job, did a great job keeping us informed with their schedule and installation. I would recommend Wards without reservation. Very happy I found them. Glad I live in their service area.
Robert Saunooke
15:14 23 Nov 19
Quick response, great advice, very knowledgeable technician who was professional and caring. Most amazing detail was the text messages and e mails sent to confirm the appointment and included the technicians photo and contact number. What a great way to avoid any imposters. Everything needed to help with the job was on the truck - no need to come back later as it was all done right the first time. Highly recommend the company.
Kay Hill
14:47 22 Nov 19
Pat Umfress and I bought a heat pump from Ward's in December 2018. Installation was professional and trouble-free and we are pleased with the efficiency of the Trane. This November, the thermostat/computer malfunctioned. Left a message at Ward's and had a response from Jerry Hill at the opening of business hours. He immediately came to the house, checked out the equipment, decided we needed a replacement (under warranty) and returned with it in 30 minutes. We had heat again in record time at no additional cost. Our experience with Ward Plumbing & Heating has been very positive and we would recommend them without hesitation.
Donna Lundgren
16:59 20 Nov 19
Rhonda Messer
05:26 20 Nov 19
My central heating and air system had finally give out and I had to get a new one. I called a few places before deciding on Ward's. They had put one in for my mom a couple of years ago and she was very happy with hers. They came this morning and we're done by 2:00p.m. Cole Skinner and David Geiger came and were so very polite and explained everything to me in great detail. I couldn't be more happy with my new unit. I would recommend Ward's to anyone that is need of any heating unit. Thank you Ward's for your hard work to get heat and air into my house.
Philip Potosnak
00:19 17 Nov 19
Peter did an excellent job of diagnosing a water leak which was due to cracked grout in a shower. HVAC service has also been excellent!
Angela Mckay
07:20 16 Nov 19
Peter was very helpful and explained everything he needed to do, he fixed the problems and was very good at finishing the project at hand.
Patrick McGuire
01:16 14 Nov 19
The service was good. It is great to have such ones in our community.
Terry Baliey
19:17 13 Nov 19
They done good professional job
Lydia Raines
16:05 13 Nov 19
Our HVAC shut off on the coldest night of the year. We tried the simple checks with our system without success. Ward responded the very next morning & had the problem fixed in minutes. We were very happy & relieved. Thank You so much Ward & plumbing.
Donna Nix
17:28 12 Nov 19
Wallace Todd
13:18 06 Nov 19
Mr. Call arrived on time and was both personable and professional. Answered a few questions that I had regarding the thermostats on our new mini-split system. The inspection was thorough. Excellent service.
Terry Lasseter
19:26 05 Nov 19
Patrick was the best, very helpful and knew what he was doing. Recommend him very much for any ac/plumbing need
Debra Frady
00:25 25 Oct 19
Great service , kind and courteous. Fixed plumbing quickly and professionally . Will call again if needed and will recommend
lee timmerman
16:24 23 Oct 19
Patrick Cail from Ward Plumbing was terrific. He arrived on time and was very professional, polite, and very knowledgeable. He explained everything he was doing and was very willing to answer my questions. Mr. Cail fixed my problem quickly and I will absolutely call Ward Plumbing again when needed.
Mike Whitmer
17:18 20 Oct 19
Ward has always done solid, punctual work at a reasonable price, and my most recent experience confirms that this is still the case. I made the call at 9:30 in the morning on a Saturday, and Will from Ward plumbing was out there before lunchtime, with the problem fixed in under an hour. I was not at the home in question while the service was taking place, but Will kept in touch and walked me through it on the phone, and everything went very smoothly with payment at the end as well. Based on my most recent experience I will continue to recommend Ward to friends and clients. Thanks Will and crew!
Garry Wells
18:50 15 Oct 19
Krissie Red
12:04 15 Oct 19
The pricing was very reasonable. Steven was very professional and did a great job! He answered all of my questions and resolved my problem!Update: Joe came out to give my oil furnace a check-up in preparation for winter. He was very professional, helpful and did a great job!
Bob Campanale
23:19 12 Oct 19
Pete was fabulous! The most thorough plumber I have ever had do work. Can’t recommend highly enough!
Ronald Baker
13:19 11 Oct 19
Steven was very professional and explained everything he was doing.
George Ford
17:08 10 Oct 19
Great response in an emergency. Thank you Will and Pete!!
Wendell Kenney
14:21 10 Oct 19
Had a very good visit by Patrick. He was prompt and courteous and very knowledgeable on how to fix our issue. Had the problem troubleshooted with 5 minutes and repaired with 20 minutes.
Kendall Rohovit
14:13 10 Oct 19
The Ward Team arrived as scheduled and were very courteous. Pete and Diego helped us come up with a solution to what we wanted to have done and I am certain that the work will be top notch! Thank you Ward P+H for doing what you do so well!
Debbie Hage
23:58 03 Oct 19
Steve Frank's did an excellent job doing our heat pump checkup today. He answered all my questions. Nice fellow!!
Michele Reagan
20:46 29 Sep 19
Very prompt and courteous service
George Hartley
17:04 26 Sep 19
Kathleen Akel
23:03 24 Sep 19
Technicians are very thorough. They are highly skilled and knowledgeable. They are also very well mannered and patient.
Alexander Ellwood
22:25 24 Sep 19
Pete was very helpful and informative. He got our plumbing problem solved quickly. Thanks Pete.
Joe Mackey
21:52 20 Sep 19
Pete helped us with our plumbing issues and the experience was top notch. Naturally i asked friends and family for a recommendation prior to hiring a plumber and I couldn't get anyone to call me back let alone get me scheduled so I decided to do my own research and Ward Plumbing and heating was the obvious choice. They had great reviews, the customer service was easily better than other folks I had contacted because they actually took the time to answer the phone. They got me scheduled the same week and Pete was able to fix the issues we were having, as well as guide me on how to fix it myself next time to save us some money in the future. We couldn't be hapoier with the experience and would highly recommend Ward Plumbing and heating id you are in need of services in. Sylva.
Dan Boyett
18:04 20 Sep 19
Arrived as scheduled, were courteous and respectful. Will and Diego listened to our needs and were quick to assist.Cleaned behind themselves and reminded us of their guarantee.Very happy with technicians.
Ryan Brown
20:33 12 Sep 19
Will and Travis did excellent work for us here at WCU. They completed the job ahead of schedule and did a quality job.
Thomas Simmons
21:56 11 Sep 19
Ward has been prompt when I have had HVAC issues. Their service techs and sales have been professional and willing to help.Joe was our tech. And I highly recommend him and Ward.
Cynthia E
17:20 10 Sep 19
Will provided expert courteous service in a timely manner. Very pleased!
Neil C
13:19 05 Sep 19
A+ service from professionals. communication is great and timely appointments.
Char Jones
20:23 03 Sep 19
Peter and Travis did a great job replacing my waterline from the street to my home without disturbing my current hardscaping! They went above and beyond and left their jobsite clean and tidy. Highly Recommended!
Edna Waldrop
17:51 30 Aug 19
Will was very courteous, knowledgeable and easy to work with.
03:07 29 Aug 19
Excellent customer service. From the time I called and until they arrived the process was seamless. Very affordable. Love the Maintenance plan. These guys know their stuff. Great company to work with. We had HVAC tune-up. Glad we called them.
marshall mayfield
19:55 26 Aug 19
Donna Walker
12:59 26 Aug 19
Great service!!! Patrick was in time...knowledgeable and very professional!
Virginia. B Milligan
20:37 20 Aug 19
Deborah Coggins
22:15 19 Aug 19
I was very pleased with the plumber and his service. He knew what he was doing and found my problem leak and brought the proper quality equipment to repair damaged area. I would highly recommend Wards Plumbing.
12:47 19 Aug 19
We had some water pressure troubles at our cabin. We worked remotely with Ward to get service. They came out and did a diagnostic, then scheduled a fix. At first it seemed like one of those deals where nothing was going to go correctly. The initial appointment was postponed, after the fix there was a big leak, there was a mess left.... and at first I was sort of disappointed in the work. BUT I called Ward and they were on top of making everything right. Their technician Will was extremely communicative and came back out to fix a problem, that we came to find out wasn't even his fault!! Will and the team at Ward went above and beyond to make sure I was 100% satisfied with the work. If you need someone who will stand by there work and make sure to get it done correctly, Ward is the place.
Dawn McNichols
14:46 17 Aug 19
Fast service on a hot Saturday to get our air conditioner up and running. Thank you Peter for your hard, hot work today August 17, 2019. Will definitely have Ward Plumbing and Heating take care of any future heating and air problems!!
Martha Lozano
22:30 16 Aug 19
Patrick was excellent, knew his stuff & very personable & professional. Would recommend to anyone needing assistance.
Sparks and Bushy Hartman
15:56 15 Aug 19
Will was fantastic! He clearly explained the billing, how he would handle removing the garbage disposal. Will was a delight to have in our home, cleaned up after himself and did an efficient job. A very nice and polite young man, I will definitely recommend your company to others! Thank you so much!
Joyce Siegel
13:07 13 Aug 19
Only very good things to say about Ward Plumbing and plumber Will!Will was able to fix Saniflo flush up toilet w/o any trouble. He is very knowledgeable and an excellent worker! One local plumber didn’t even want to see it. He knew nothing about Saniflo toilets!Also Will worked on replacing Pex lines for the old hot/cold pipes that had frozen over winter in an overhang bathroom. Will is a very polite gentleman and I highly recommend him and Ward Plumbing.
Nancy Grace Price
17:45 09 Aug 19
noel faddis
14:54 09 Aug 19
Marlene Arch
17:20 30 Jul 19
Will Edwards arrived on time and worked in a timely manner. I was pleased with the work he did and he was kind and professional.
Anita Gifford
18:17 10 Jul 19
Fixed my broken water line (coming into my house) on the same day I called with my problem. This happened just before the 4th of July. I was very appreciative that they were able to work me into their schedule and send someone to fix my broken water line so that I could have water in my house over the holiday week. Thanks to Pete for working late and getting it repaired!
Susan Gibson
23:20 06 Jul 19
We were so pleased with the service we received from Pete for the leak in the water line to mom’s toilet. He was kind, gracious and very efficient.
Deborah Miller
14:34 12 Jun 19
I called at 9:30 and they had someone out at 3:00 same day. Joe was very quick to find the problem and ordered the part quickly. Great service . I highly recommend Wards Plumbing.
Kay Lix
22:58 10 Jun 19
Pete Jeremiah did a fantastic job at our place in Bryson City. Very knowledgeable and didn't try to sell a product or service we really didn't need. I know this because I do some plumbing myself!Ward Plumbing also has an excellent customer relationship management system that keeps the customer up to date on exactly when things are happening. I was really surprised by the use of this technology in a small town setting - Great Job Guys!!
Cris Weatherford
00:49 06 Jun 19
Great service from Steve. Fast, experienced and friendly. It's great when someone shows up with a smile, gets to work and gets the job done.
Gary Price
13:38 25 May 19
I would highly recommend. Patrick really went our of his way to make sure we were taking care of.
Karen Manidis
18:53 24 May 19
Patrick did a great job servicing our air conditioning units.
Clarence Case
16:25 20 May 19
Pete came out and fixed a couple of leaks under my hose today and I found him to be very professional and pleasant.I will definitely call Wards when I need a plumber.CE Case
Helen Jones
19:35 09 May 19
Jason Charles from Ward Plumbing and Heating showed up well within the estimated time window. He inspected the toilet needing repair as well as the kitchen faucet and sprayer needing to be installed. He gave us the estimate and went right to work accomplishing both tasks quickly and efficiently. I would definitely recommend using their services.
Diana Morton
15:24 29 Apr 19
Pete, did an awesome job. He explained what he was going to do and the cost. Satisfied customer who will differently use again!
Krisna Ashe
19:48 04 Apr 19
Pete Jeremiah was very informative and helpful with our plumbing issue! He saved us a ton of money by being honest with our issue! Thank you!
Lawrence Borregard
13:46 02 Apr 19
David S. was very professional and did an excellent job.
Tom Lenehan
23:59 26 Mar 19
We have the very affordable maintenance plan and Wards came by for the cooling visit today. They stayed in touch , giving us a call with an update on ETA plus a couple of texts letting us know exactly when the technician would arrive. Patrick cleaned the outside system, checked pressure, electronics, took infared readings on all the vents and left me a couple of filters ( I had recently changed mine). He's a pro and a gentleman to boot.
Tim Harrington
13:46 20 Mar 19
Wards just installed a new Trane HVAC system replacing our old one and did a fantastic job in less than a day. Mike and Josh, the installers were very professional, answered my questions and left a clean work site. Joe the service tech did the final system configuration and reviewed the sophisticated control unit which we used to call a thermostat but is now more like a small iPad.
Charlotte Cowan
12:42 19 Mar 19
Pete updated my plumbing to accomodate a new ice maker in the kitchen. He is amazing! On time for appointment---which deserves 5 stars by itself ! He was very efficient and professional. Hope he returns If I ever need Ward Plumbing again !
Anne Berg
13:14 15 Mar 19
I got three different estimates for my new HVAC system. Tommy Passmore, from Ward, was the only one who actually measured my home and accounted for window exposure to ensure that he gave me a quote for the right sized system. As it turns out, the previous owners of my home had put an addition on and my HVAC system was really too small for my home. This extra effort to find the right system sold me on Ward. They accommodated my time frame and were very pleasant to work with. Also, the installers (sadly, I can not remember their names to give them credit) were great and very patient with me with regards to explaining how things worked.
Steve Zimmerman
18:04 13 Mar 19
Paul J. Griffiths
17:42 10 Mar 19
Peter and Jimmy (I think it was) visited on Tuesday last to install a cut-off valve for me. They did excellent work, and were enormously helpful in explaining things to me. Very high marks for everything.
Susan Roberts
14:57 07 Mar 19
Joe Carey did a great job for the company I work for. He was prompt, knowledgeable and friendly. He found a problem in one of our newly installed systems which turned out to be a manufacturer defect. I highly recommend Joe and Ward Plumbing and Heating.
Leigh Colombo
18:12 04 Mar 19
The guys at Wards who we had communication with were Wesley, Patrick, and Pete. I have high expectations being in the service field and they surpassed them all. Excellent communication from all 3, very friendly and knowledgable, and were there when they said they would be. Overall EXCELLENT impression...they have another new client who will be telling everyone how great they are. A company like this is so rare these days.
John Tyndall
14:54 26 Feb 19
I'm impressed with Wards. Our heater went out and they were on site within a couple of hours working on the problem. They even sent me a picture of their technician Joe Cary assigned to my case. Joe showed up and at every step of the repair he checked with me to ensure I knew what was found, what had to be replaced, and the costs. Joe was very professional, quick, and efficient. I highly recommend Wards for your AC & heat service/repair needs!
Mark Hubble
15:12 15 Feb 19
Service was right on time. Technician was friendly and informative. Didnt try to overcharge or sell unneeded products. I would very highly recommend!
Jennifer Reagan
17:12 14 Feb 19
Unfortunately, we had to use Ward when our system died. Luckily, they are amazing! Quick and friendly service from beginning to end with everyone we talked to. Patrick, Mike, and Josh were especially awesome. They spent a lot of time at our house making sure everything was perfect before they left. They explained everything they did, and answered all my questions.Highly recommend them for your next job.
Timm Muth
20:09 07 Feb 19
These folks are honest, fast, and courteous. When the compressor on my 30 year old unit went bad during our recent cold snap, they told me they could replace it, but it probably wasn't a good investment, given the age of the system. I get that - why put a new transmission in a car with 3000,000 miles on it? So to replace the whole system quickly and keep my family warm, they brought in a big crew and knocked out the entire install in an afternoon. To be honest, there were a few minor issues after the install. But as soon as I made Ward aware of these problems, they immediately sent out a crew to fix it. They didn't try to snowball me, didn't try to talk me into the most expensive unit, and didn't talk to me like I only had half a brain.So in summary, Ward offers good, honest work done by good, local folks. They've got my business for the next 10 years too.
Jacob Scott
13:49 06 Feb 19
I have used Wards Plumbing and Heating for both commercial and residential repairs, and have been very pleased with the customer service on all occasions. Both the technicians and scheduling staff worked tirelessly recently, to help with an outage at the Sylva Police Department during the most recent cold snap. I would highly recommend them to anyone in need of such services.
00:11 09 Nov 18
Best Installs in WNC
Dave Cheney
01:39 29 Jul 18
I have used Ward Plumbing and Heating for both of their service areas. They are outstanding. They get the job done and they get it done quickly. Their pricing is definitely fair. Every technician that has been to my house was very courteous, and very careful of my property. They have all answered my every question and made sure that I understand their answers down to the last detail. I have been more than happy with their awesome service. Also, working with the website and the office is easy. I wish more companies would treat customers like Ward's does.
Ruth Anne Brown
20:30 20 Jul 18
Ward's Heating and Plumbing technician was prompt, courteous, efficient, identified the problem and fixed it easily.
Darrin Sutton
23:55 16 Jul 18
These guys are great. They were able to get my AC fixed the same day they came out to diagnose the problem. The price was fair for top of the line service. You get what you pay for. I also had them run new metal air lines in my shop and that service was great as well. Keep up the great service guys.
Erica Bullock
15:26 03 May 16
I use Ward's Plumbing & Heating for all of my A/C repair work. When I call in for service work, the turn-around time is quick. They accommodate my schedule. Lisa, in the office, is wonderful and Joe is great at repairs and customer service.
Mary Jean Ronan Herzog
23:32 16 Dec 15
For the 25 years we lived in Cullowhee, Ward's serviced our furnace reliably. Their workmanship was always top-notch. I agree that Lisa is wonderful and helpful. Actually, all the staff I've ever dealt with have been very helpful.
Tonya Snider
20:46 01 Dec 15
The weather was HOT and our A/C went out suddenly. With kids in the house, we needed a quick fix. I called Ward right away because I knew their reputation for reliability and needed someone I could trust. What a great feeling to speak with Lisa and hang up the phone knowing that help was on the way. By that evening, Ward had resolved our issue. Thanks so much for being so professional and making this incident stress-free!!
Tommy Sutton
00:32 13 Oct 15
Great price and service from local friendly people. Fast reliable service!
Muriel Fried
16:50 03 Jun 15
Thought I needed a new water heater, but just a thermostat was needed. Very knowledgeable and pleasant workman. If I have any problems with plumbing, I will call Ward again.
Jamie Melton
15:01 14 Apr 15
We used Wards to install a new heat pump in our home this spring. I called 3 -4 companies to receive quotes. Wards was prompt at retuning our call and sending out someone to give us the estimate. Many other companies did not even return our calls.The guys were very polite, clean uniforms and conscientious of our newborn baby in the home. Would defiantly recommend to anyone! Thanks Guys, We have AC Again :)Jamie M
Eric Romaniszyn
18:17 12 Mar 15
Excellent service. Repairman was thorough and quick. Heat pump is working great now.
Lisa Long
15:32 03 Mar 15
Our wintertime property manager called us in Florida to report that, during this last blast of very cold weather in the mountains, one of our zoned areas in our house was showing 45 degrees, despite thermostat set at 55. He said he'd contact Ward, but said he assumed they were swamped with calls because of the prolonged bad weather. He called back in short order to say Ward had someone at the house promptly, discovered the upstairs unit had tripped a high limit, which he reset, checked filter and blower motor, and also found a power switch turned off for another unit. All was fixed in less than 48 hours. We were relieved and impressed.
Julie Hodgin
15:17 12 Jan 15
Ward's was helpful in getting the equipment needed at a reasonable price. They were able to work me into their busy schedule when I was in desperate need! Brad and Lisa were especially helpful and friendly!
Gerald Kirksey
23:06 07 Jan 15
Lisa, who answers the phone and schedules visits is always cheerful and very helpful - she legitimately cares about the customer. I have used Ward about 5 times for both heating and plumbing work. I have been very pleased with each visit. The serviceman is on time and the prices are very reasonable.
Dave Waldrop
23:20 31 Dec 14
Ward Plumbing and Heating installed the duct work and two Trane heat pumps/air conditioners over twenty-five years ago in our split level home. They have also provided maintenance service for these units each year since their installation. We have always experienced prompt, courteous and professional service and advice with reasonable rates from them. This fall Ward installed a water heater with the same reliable service. We appreciate this dependability and will continue to call on Ward when we need their service. We sincerely recommend this business for plumbing, heating or air conditioning service.
jerry rice
19:47 31 Dec 14
Last week they installed a 2.5 Ton Trane heat pump in a rental house of mine. The outside unit was put exactly where I asked. The air handler and ductwork in the attic were done to maximize the remaining space in the attic. The horizontal ducts were even stuck between the rafters to leave as much headroom as possible. Six months ago they installed a 3 Ton Trane heat pump in the house I love in. I have saved at least $300 per month in fuel oil bills with only a small increase in my electricity bill. The unit at my house will pay for itself in less than four years.Overall the people at Wards, especially Keith and Lisa have been great. If you just want cheap, look elsewhere. But if you want a great product at a fair market value from a company that stands behind their work, Wards is the place to go.
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