Why choose Ward Pluming & Heating?
Ward Plumbing and Heating is a full-service plumbing & HVAC business with the capabilities to service and any plumbing & HVAC system. We are the only shop around that has the knowledge base and experience to repair both modern and older systems.
We have been serving the people of Western North Carolina for over 40 years. In 1977, the Ward family opened Ward Plumbing & Heating to satisfy the growing need for high quality, reliable plumbing & HVAC services. We are proud to call this area home and feel privileged to work with its people.
We serve both residential and commercial properties, new builds and existing systems. And we employ only the best, most thorough individuals to do it. We are very selective about who joins the Ward team as we want to make sure we send out reliable technicians to install or repair your systems.
Brad B. Waldrop
President & General Manager
Brad is a native Western North Carolinian who has led several companies previously. Most notably, he helped found and manage an electronics distribution business from start-up to employing over 45 professionals and recognizing over $10M in annual revenues. He is dedicated to making Ward P&H the most reputable, recognized, and respected HVAC and Plumbing Contractor in WNC. Brad’s management of the company includes assuring customer service satisfaction, securing supplier partnerships, development of the company’s growth strategy, and oversight of marketing efforts.
When not managing Ward P&H, you can find Brad playing string music, enjoying time with family and friends, or fly fishing.
Thomas "Tommy" Passmore
Thomas “Tommy” Passmore has 30+ years experience in designing a vast array of HVAC and plumbing systems in industrial, commercial and residential buildings. With his father and later as sole proprietor, he managed an HVAC & Plumbing contracting business in Charlotte for over 30 years. Tommy holds 3 HVAC Licenses in the State of NC as well as the state plumbing license. He lives in Haywood County and spends a good portion of his free time off-roading ATVs.
Tommy’s primary responsibilities at Ward P&H are Estimating, Design and Sales.
Jerry’s background includes a diverse experience in residential construction, General Contracting, commercial HVAC installation and other construction trades. He is a natural problem solver who is always looking for ways to help our customers and team. He works hard every day to ensure that the quality of our installations is consistent with the standards Ward P&H has worked hard to establish for over 40 years. Jerry was born and raised in Sylva and has lived here nearly all his life.
Jerry’s primary responsibilities are quality control, scheduling and field supervision of HVAC & Plumbing installations
Office & Accounting Manager
Greg has been with Ward P&H since 2015. His experience is primarily in customer service and retail automation for a 200-store convenience store chain in the Midwestern US. Greg was also a semi-professional table tennis player before joining Ward P&H.
Greg is responsible for ensuring the company’s office operations are courteous, professional and efficient. Greg guides the rest of our office staff in making sure our customers and field employees have the information and materials needed to make all jobs run as smoothly as possible. Greg is also customers’ primary contact for questions related to billing and payments.
Customer Service Specialist
Aaron joined the Ward P&H Team in 2017, bringing with him an impressive professional background in Information Technology, Project Management and Customer Service. Aaron prides himself on a cooperative approach to problem solving. In addition to Customer Service, Aaron plays a vital role in development and implementation of the company’s automation initiatives related to software, procurement and inventory management.
Aaron lives in Sylva and loves music, good food and the great outdoors! A lifelong band enthusiast, Aaron enjoys volunteering with the band programs at Western Carolina University and Tuscola High School in his spare time.
Customer Service Specialist
Wesley has been a member of the Ward P&H Team since 2006. During that time, he has held various responsibilities including HVAC Installation, Warehouse and Materials Management, and Retail Sales. Wesley’s prior experience in HVAC & Plumbing fieldwork provides him with valuable knowledge that is often crucial in helping customers diagnose issues over the phone and choose the appropriate next steps.
Wesley lives with his wife in Dillsboro and is very active as a Minister for his Church and with various other faith based community outreach efforts.