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About Ward

Serving Western North Carolina for 45+ years

Our Mission

To keep you safe by satisfying the growing need for high-quality, reliable plumbing & HVAC services.

Ward Plumbing, Heating, and Air is a full-service plumbing & HVAC Business that has been serving the people of Western North Carolina for over 45 years in plumbing and HVAC system repairs and installations. 

Why Ward Pluming, Heating and Air?

  • We are the only shop around that has the knowledge base and experience to repair both modern and older systems.

  • We are proud to call this area home and feel privileged to work with its people.

  • We serve both residential and commercial properties.

  • We are very selective about who joins the Ward team as we want to make sure we send out reliable technicians to install or repair your systems.

“We are helping set the new
standard for 5- star service in 

Western, NC.”

Core Values

  • Attitude

    It all starts here. We are honest, positive, courteous, confident, and cooperative.

  • Communication

    We are professional, thorough and courteous in all communications with clients and teammates. 

  • Unity

    Top-Down, Bottom-Up, we are unified in our commitment to these values. 

  • Respect

    We respect the time of others. We keep our commitments. We take responsibility.

  • Technology

    We utilize sophisticated technology and systems to deliver superior solutions.

  • Skill

    We train consistently and continuously, holding ourselves to the highest of standards. When we don’t know, we ask. 

Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!


William B. ★★★★★ Ward always does excellent work. I called yesterday and today my problem is fixed.Albert S. ★★★★★ Austin was excellent! Fixed the problem quickly and communicated the situation perfectly at every step along the way.Michael C. ★★★★★ Could not be more satisfied with both the office and Nathan. Thorough, professional and exceptionally knowledgeable.Sue L. ★★★★★ I had Ward install a Mitsubishi mini-split in a newly enclosed porch. Not only did Jason give me a good qoute, but he patiently explained where the unit should best be placed and what the install would entail. I was surprised and pleased to schedule an appointment for the install very quickly. Dave and Seth showed up right on time, quickly and efficiently got everything installed and running, and explained the remote control to me. And I was super pleased to find that they had cleaned up everything immaculately. They could not have been nicer...or more profiicient with the work. I highly recommend Ward (and Dave and Seth) for any HVAC needs you might have. Oh, and I love the mini-split...it's quiet and efficient. Now I can use the porch year-round.Nadine M. ★★★★★ Excellent service as always!Robert H. ★★★★★ Prompt and professional service.Techican explains everything before hand. Upon completion received detail of work along with pictures. Definitely recommend. I love the online booking for ease.Shannon D. ★★★★★ Ward Plumbing, Heating and Air delivered as promised and made it to my home a day early. Joel was the technician that repaired some plumbing issues for me. He was quick and professional. I highly recommend Ward and Joel to anyone.Sherry S. ★★★★★ Very prompt and professional.Wendy K. ★★★★★ Daniel M. and Jeremy did an excellent job diagnosing our plumbing issue promptly. They snaked our drain and cleared the clog. They then tested all the affected sinks, toilets etc to make sure everything was draining properly. They were courteous and professional . Once again, we were very pleased with services of Ward Plumbing Heating and Air, as they also installed a new furnace for us earlier this fall.Emilee B. ★★★★★ Allen C has been so helpful and great at explaining everything. Such a great local business!James A. ★★★★★ These guys were great! They obviously knew their craft and presented the info in a clear understandable way that could be understood by a non plumber. Highly,highly recommend!! jdaJonathan G. ★★★★★ Ward’s technician was able to find a wiring problem that was driving up our heat bill. They are top notch and joining their membership program is worth it’s weight in gold!Glenda M. ★★★★★ Aaron answered all my questions. Very friendly and knowledgeableJeanette W. ★★★★★ Tom was all "5 Stars" with his knowledge and professionalism today! Thanks for the initial visit!Michael H. ★★★★★ Excellent service and professional.Don P. ★★★★★ Austin was thorough and communicated very well.Terri R. ★★★★★ Completed a repair from a previous job today.Daphni M. ★★★★★ Techs Will E and apprentice Jeremy were very professional, knowledgeable and thorough with diagnosing and fixing the water issues we had. Very down to earth and friendly guys. Highly recommendTom W. ★★★★★ Austin our technician did a great job. He diagnosed a potential future issue that he was able to fix before it became a problem. Nice work. Very professional.Carolyn P. ★★★★★ Great communicator and excellent serviceStuart Z. ★★★★★ Nice personality and.professional.Kim A. ★★★★★ Alan was so helpful and kind. They were quick to get here and efficient!M B ★★★★★ Excellent customer service, super knowledgeable very very nice staff I give them very very high recommendations!!!Virgilf D. ★★★★★ We have had plumbing work as well as new heat pump installed. Great work always!Tj H. ★★★★★ I have nothing but positive things to say about the three different service people who have been to my home.JIm B. ★★★★★ Andrew G. And associate did a great job of climbing on my roof working on the PVC pipes and getting the job done.William M. ★★★★★ There service is great. They are there when they say they will be at your house. Their Techs are very friendly, helpful and knowledgeable.Sidney M M. ★★★★★ Very friendly & helpful. Explained things well. Pleasure to work with him. Cannot recommend highly enough.Claire A. ★★★★★ Joel did a wonderful job working on our hot water heater. He personally followed up on making sure we were quickly worked in when our damaged part arrived. He also explained how to best maintain our hot water heater since we're on a well system. We really appreciated his efficient and yet friendly manner. Thoroughly professional and helpful.Sam C. ★★★★★ Jeff was fantastic, fixed my issue quickly and cheaply.C brent L. ★★★★★ We’ve been Wards customers for a couple of years now, and all our interactions have been first rate. It’s a great company and I recommend them highly. As for our latest service call, Austin was great - professional, efficient. Thanks!Matthew W. ★★★★★ Joel and Isaiah were outstanding!! Problem solving and quality installation. Thank you!David J. ★★★★★ He was on time and seemed very good at his job.Teresa B. ★★★★★ Great experience, explanations & friendly.Jeff R. ★★★★★ George, Cole, Jessie, and Brian were outstanding. Great communicators, clean, thorough, and very polite. They do excellent work and I highly recommend.Update: I’ve now used Ward to replace our HVAC equipment and now a new water conditioning system. Joel and Hunter did the plumbing work and were every bit as professional and thorough as the HVAC crew.Mike S. ★★★★★ System perodic checks went very good. Second visit for Steve S. On time. Very knowledgeable. Easy to talk to. Hope we see him again.Scott U. ★★★★★ George was so knowledgeable and accommodating. I had several things come up throughout the installation and I felt very comfortable and leaving them at my home to continue their work. They stayed very late on the second evening to finish the job and even were packed up ready to leave when I asked them about a device I had in my old unit that they thought was older and I wouldn't want it, but I told him I did so they went out to their truck rifled through the old unit and found the dust particle control unit and came back in and installed it for me, and it was dark, cold and rainy... No complaints about anything from George. I would recommend Ward and George for any any insulation requirements I might have in the future with different homes. Thanks so much, George!!Scott ★★★★★ Excellent fast serviceJulie S. ★★★★★ Been using Ward since we moved here years ago and have always been pleased. Jeff came out and though it was our stupidity on why our heat wasn't working he got us warmed up in No time.kristin H. ★★★★★ This is the secret nd time Daniel has been to m house. Both great experiences. He was professional and exceptionally polite.js_loader