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About Ward

Serving Western North Carolina for 45+ years

Schedule Service

Our Mission

To keep you safe by satisfying the growing need for high-quality, reliable plumbing & HVAC services.

Ward Plumbing, Heating, and Air is a full-service plumbing & HVAC Business that has been serving the people of Western North Carolina for over 45 years in plumbing and HVAC system repairs and installations. 

Why Ward Pluming, Heating and Air?

  • We are the only shop around that has the knowledge base and experience to repair both modern and older systems.

  • We are proud to call this area home and feel privileged to work with its people.

  • We serve both residential and commercial properties.

  • We are very selective about who joins the Ward team as we want to make sure we send out reliable technicians to install or repair your systems.

“We are helping set the new
standard for 5- star service in 
Western, NC.”

Core Values

  • Attitude

    It all starts here. We are honest, positive, courteous, confident, and cooperative.

  • Communication

    We are professional, thorough and courteous in all communications with clients and teammates. 

  • Unity

    Top-Down, Bottom-Up, we are unified in our commitment to these values. 

  • Respect

    We respect the time of others. We keep our commitments. We take responsibility.

  • Technology

    We utilize sophisticated technology and systems to deliver superior solutions.

  • Skill

    We train consistently and continuously, holding ourselves to the highest of standards. When we don’t know, we ask. 

Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!

Excellent
Ward Plumbing, Heating & Air
Based on 3003 reviews
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Dooler C.
Jeremy B. and team did a great job redoing the plumbing for our whole house. They’re respectful of our space, keep us informed, and our little dog made a new best friend. I really appreciate y’all!
Response from the owner:Thank you, Dooler C., for your wonderful 5-star review of Ward Plumbing, Heating & Air! We’re thrilled to hear that Jeremy B. and the team did a great job with your whole house plumbing. We take pride in respecting our customers' spaces and building connections, even with furry friends. We appreciate your support and look forward to assisting you again in the future!
Jerry T.
Scheduled Ward to fix kitchen sink issues on a 20 year old home. As always Jeremy showed up on time, discussed the solution and finished quickly. We won't recommend anyone but Ward.
Response from the owner:Thank you, Jerry, for your fantastic 5-star review! We're thrilled to hear that Jeremy provided timely and efficient service for your kitchen sink issues. Your trust in Ward Plumbing, Heating & Air means a lot to us. We appreciate your recommendation and look forward to serving you again!
michael M.
I did not meet Dwayne personally but spoke with him by phone. Very knowledgeable and helpful. I would recommend.
Response from the owner:Thank you, Michael Mazenko, for your 5-star review! We're glad to hear that Dwayne provided you with knowledgeable and helpful service. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, feel free to reach out!
PJ J.
Very pleased. Excellent job with service
Response from the owner:Hi, PJ JOHNSON.
Thank you for choosing WARD PH&A for professional HVAC installation services. We appreciate your business and you taking time to let us know you had a 5-Star experience with Dave G. and our Install crew.
Please also keep us in mind when you need 5-Star plumbing service!
Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
Deborah B.
The guys that came out were wonderful on many levels. Friendly yet professional. Informative and walked me through the many levels involved with finding a water leak. Thank you Ward plumbing! Bradley H. Thank you so much!
Response from the owner:Thank you for your kind words, Deborah! We're thrilled to hear that our team provided friendly and professional service while helping you with your water leak in Maggie Valley. At Ward Plumbing, Heating & Air, we strive to keep our customers informed and satisfied. If you need any further assistance, feel free to reach out!
Angela D.
Jeremy and his team were very communicative and helpful in the unfortunate work of replacing the sewer line. The work was completed quickly with as little disruption as possible.
Response from the owner:Thank you, Angela Dills, for your 5-star review, and for your loyal business as a WardGuard Club Member! We're glad to hear that Jeremy and his team at Ward Plumbing, Heating & Air provided you with excellent communication and a quick sewer line replacement. Your satisfaction is our priority!
Michael
Jeremy showed up when he said he would and was ready to get to work as soon as he arrived. His knowledge and experience quickly identified the problem and presented the solution and cost estimate. He was polite, courteous and helped greatly in a time of need. I would highly recommend Jeremy and Ward Plumbing. Thanks for the excellent service! A+
Response from the owner:Thank you, Michael, for your fantastic 5-star review, and for being a values member of our WardGuard Club! We're thrilled to hear that Jeremy provided prompt and knowledgeable service during your time of need. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, don’t hesitate to reach out!
Stephen K.
Alan and his assistant were very knowledgeable, friendly and skilled plumbers. I recommend Ward Plumbing highly!
Response from the owner:Thank you, Stephen Knight, for your wonderful 5-star review! We’re thrilled to hear that Alan and his assistant provided you with knowledgeable and friendly plumbing service at your home in Glenville. Your recommendation means a lot to us at Ward Plumbing, Heating & Air! If you need any further assistance with plumbing or HVAC, don't hesitate to reach out.
Jo M.
Ian came out after another company had quoted us $4,500 to replace a coil. It turned out we had water dripping on our floor because there was a hole in the drip pan that needed to be plugged. The cost would have been $127 but we joined the maintenance program and there was no fee for today. I highly recommend Ward plumbing and heating. Remember always get a second estimate.
Response from the owner:Thank you, Jo Melo, for your fantastic 5-star review! We're thrilled to hear that Ian was able to identify the issue with your drip pan and provide a cost-effective solution at your home in Waynesville. Our WardGUard maintenance program is designed to offer great value, and we're glad it worked out for you. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you ever need our HVAC or plumbing services again, don't hesitate to reach out!
Dianne M.
Jeremy was very professional and communicated well. I look forward to working with him on project completion. In April 2026, Ward charged an excessive price and promised to come back to complete the job. They did not come back and would not return my calls. I really got taken in by this company. My recommendation is to stay away from them.
Response from the owner:Thank you, Dianne Messer, for your 5-star review! We're thrilled to hear that Jeremy provided professional service and communicated effectively. At Ward Plumbing, Heating & Air, we strive for excellence in every project. We look forward to continuing to work with you!
MusicDragon
I'm on city water and had a high water bill and needed to have the obvious leak taken care of. Jeb and Enoch came out and thoroughly inspected under my trailer and my property and found the leak in an unused bathroom. Thankfully they were able to turn off a couple valves to stop the leak. The guys were polite and wanted to help. Great service.
Response from the owner:Thank you, MusicDragon, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Jeb and Enoch provided you with excellent service and quickly resolved your leak issue. Your satisfaction is our priority, and we appreciate your kind words about our team's professionalism. If you need any further plumbing or HVAC assistance, feel free to reach out!
Ian M.
Justin W was helpful, informative and patient when addressing our HVAC needs. He made sure we understood everything and helped provide key ways to improve efficiency in our home.
Response from the owner:Thank you for your 5-star review, Ian! We're thrilled to hear that Justin W provided you with helpful and informative service for your HVAC needs at Ward Plumbing, Heating & Air. If you have any more questions or need further assistance with HVAC or plumbing in Waynesville, feel free to reach out!
Michael Z.
Dewayne L is very professional and knowledgeable about plumbing. I would highly recommend him and Wards Plumbing for all needs.
Response from the owner:Thank you, Michael Zarate, for your fantastic 5-star review! We're thrilled to hear that Dewayne L provided you with professional and knowledgeable service at your home in Maggie Valley. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, don't hesitate to reach out!
Angela L.
Much appreciation to Andrew and team for doing a thorough, quality job installing our inline water heater. Friendly customer service and customer updates all along the way.
Response from the owner:Thank you, Angela, for your wonderful 5-star review! We're thrilled to hear that Andrew and the team provided you with thorough and quality service during your inline water heater installation at your home in Waynesville. Your appreciation for our friendly customer service and updates means a lot to all of us at Ward PH&A. If you need any further plumbing or HVAC assistance, feel free to reach out!
Cathy J.
Jeramy is the best! I would recommend him all day long!!
Response from the owner:Thank you for the glowing 5-star review, Cathy! We're thrilled to hear you had a great experience with Jeremy B. at Ward Plumbing, Heating & Air at your home in Sylva. Your recommendation means a lot to us! If you need any further plumbing or HVAC assistance, feel free to reach out.
L. L.
DavidG. Was awesome! He and his team installed a new HVAC system in a couple of hours. He was personable and very efficient.
Response from the owner:Thank you, L. Laird, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that William B. provided you with exceptional service during your ductwork repair. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Cheryl M.
Outstanding service!!
Thanks Jeff!
Response from the owner:Thank you, Cheryl Martin! We're thrilled to hear you had an outstanding experience with Ward Plumbing, Heating & Air at your home in Sylva. Jeff appreciates your kind words! If you need any HVAC or plumbing assistance in the future, don't hesitate to reach out.
Ray G.
Jeb and Enoch went above and beyond to take care of my issues! True professionals and a prime example of great customer service.

Not only did they resolve my initial issue of a couple of leaks but they also resolved a water pressure issue I had been having for some time.

Knowledgeable and pleasant to work with from start to finish.
Response from the owner:Mr. Gauthier,

Thank you for your business and encouraging feedback. We’ll be sure Patrick knows how pleased you are with the service he provided as well as Wesley, the Client Care Manager who helped you get scheduled. Like you, we’ll be looking forward to our next opportunity to work together when you have HVAC or Plumbing needs.

Thank you again,

Brad B. Waldrop
General Manager
Ward Plumbing & Heating
Tracie H.
Great job!
Response from the owner:Hi, Tracie Heidt. Thank you for being a valued WardGuard Club Member, and for your encouraging feedback about your experience with Allen!
Brandi H.
Jeb and Enoch were punctual, friendly and knowledgeable technicians.
Response from the owner:Thank you, Brandi Huff, for your 5-star review! We're thrilled to hear that Jeb and Enoch provided you with punctual, friendly, and knowledgeable plumbing service in Franklin. Your satisfaction is our priority!
Arian B.
Thank you Ward Plumbing! Alan C. has done a great job! Spot -on. So nice to deal with a technician that is skilled in his trade!! I know who we will call in future!!
Response from the owner:Thank you, Arian Bridges! We appreciate your kind words about Alan C. and are thrilled to hear you had a great experience with Ward Plumbing, Heating & Air at your home in Franklin. We're here for you whenever you need us in the future!
Ann W.
Bradley was prompt and was very helpful going beyond the problem we were having with our filter system and will be maintaining our heat pump. We were very pleased with the service we received and would recommend this business to our friends.
Response from the owner:Thank you, Ann Warren, for your fantastic 5-star review! We're thrilled to hear that Bradley provided prompt and helpful service with your filter system and heat pump maintenance at your home in Canton. Your recommendation means a lot to us! If you need any further assistance with plumbing or HVAC, feel free to reach out.
Lee S.
Every company in the US needs more Joel C's. He is what every customer EXPECTS. HE is knowledgeable, courteous, friendly, has the customers best interest at heart and hard working!
Response from the owner:Hi, Lee Schavrien. Thank you. What a great compliment!
Sue Ellen H.
Dewayne was very polite, professional, installed new toliet quickly and efficiently. He left work area clean and neat. I am very pleased.
Response from the owner:Hi Sue Ellen Hopper, thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that our team, especially Amanda and Ian, were able to assist you efficiently and effectively. We understand the importance of addressing any issues with your unit to prevent further damage. Thank you for trusting us during this difficult time. We truly appreciate your business and hope to continue providing top-notch services. Please feel free to reach out to us at (828) 586-WARD if you have any other concerns. Stay safe! - Ward Plumbing, Heating & Air
Bill M.
Alan C. and Andrew were very good. Their explanations about procedures was clear and specific. They kept me up-to-date on their progress. I was very impressed with this team.
Response from the owner:Hi Bill,

Thank you so much for choosing Ward Plumbing, Heating & Air! We are so glad to hear that you had such a positive experience and that we were able to exceed your expectations. It is always our mission to provide you with the highest quality of service. We are grateful for your kind words and will continue to strive to deliver the best service.

Thank you again,

The Ward Plumbing, Heating & Air team
Coleman L.
Thomas arrived at the time he said he would. He located the problem quickly and told me it would take an hour and a half to fix. He was to the second he said it would take him and my busted pipe was fixed. He walked me through everything showing me photos and giving suggestions for future things I could fix if I wanted. He was not pushy on adding things and made sure I was comfortable with pricing. He even offered me water bottles since the water to my house was shut off. Could not recommend more.
Response from the owner:Thank you, Coleman Lee, for your fantastic 5-star review! We're thrilled to hear that Thomas provided timely and efficient service while fixing your busted pipe in Franklin. It's great to know you appreciated his transparency and helpful suggestions. At Ward Plumbing, Heating & Air, we strive to deliver exceptional service and clear communication. Your recommendation means a lot to us! If you need any further assistance with plumbing or HVAC, feel free to reach out.
John R.
Great Service Visit. Honest and professional technicians.
Response from the owner:Dear John, thank you for taking the time to leave us such a positive review! It's always gratifying to hear that our customers appreciate our honest and professional technicians. We pride ourselves on providing top-notch service, and we're glad that we were able to meet your expectations during your recent visit. Thank you for choosing Ward Plumbing, Heating & Air and please let us know if there is anything else we can do for you. - The Ward Plumbing, Heating & Air Team
Jackie C.
I had a plumbing issue as my garbage disposal died. I needed to have it removed and wanted to install regular plumbing without another disposal. Ward’s technician, Anthony, was knowledgeable and very thorough. He was great to work with and fixed it to my complete satisfaction. I highly recommend this company!
Response from the owner:Thank you, Jackie Case, for your wonderful 5-star review! We're thrilled to hear that our technician, Anthony, provided knowledgeable and thorough service while addressing your garbage disposal issue at your home in Waynesville. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, feel free to reach out.
Phyllis J.
Ward has a great system for their company. Scheduling was easy. They notify us before they come to our house. Alan C and Andre were knowledgeable, thorough, professional, and friendly.

The estimate we requested was in my email just a few hours after the visit! We have all the information we need to make our decision!

As Wardguard members we got an estimate and inspection at no charge and will get a discount on services we choose. We appreciate working with a company whose employees show up and do great work with an appointment time that they keep! Thank you Ward’s!
Response from the owner:Hello, Phyllis Jarvinen. Thank you for choosing Ward PH&A for professional Heating & Air installation. The kind and encouraging words you've used to describe your experience are what we work hard and smart to hear. Thank you for sharing your feedback!
Jeff D.
Zach performed the seasonal preventative maintenance and checks of our 4 HVAC units. He was very thorough and explained all the checks he was doing. He said two of the units were perfect, one only needed a minor fix and the other 20+ year old unit has getting near its end of life. He told us what he recommended to extend its life but also asked the home office to supply us a quote for a new, much more efficient unit. No pressure, just take this into consideration and let them know which direction we wanted to go.
Response from the owner:Thank you for your 5-star review, Jeff Davis! We're glad to hear that Zach provided thorough seasonal preventative maintenance for your HVAC units in Bryson City. It's great to know he communicated everything clearly and gave you options without any pressure. At Ward Plumbing, Heating & Air, we prioritize transparency and efficiency in our services. If you have any further questions or need assistance with HVAC or plumbing, just let us know!
Tom M.
Alan was very professional and knowledgeable
Response from the owner:Thank you for your fantastic 5-star review, Tom! We're thrilled to hear that Alan provided you with professional and knowledgeable service at your home in Whittier. Your satisfaction is our priority, and we appreciate your support!
Tim C.
Professional. On time. Great workmanship!
Response from the owner:Thank you, Tim Clark, for your fantastic 5-star review! We’re thrilled to hear you were satisfied with the professional service and workmanship our team provided at your home in Canton. Your support means a lot to us!
Natosha F.
Bradley did a very thorough job repairing multiple faucets that had broken. He listened to my concerns and skillfully addressed all the issues.
Response from the owner:Thank you, Natosha Fanning, for your 5-star review! We're glad to hear that Bradley provided thorough and attentive service while repairing your faucets in Clyde. At Ward Plumbing, Heating & Air, we strive for excellence, and it's great to know we met your expectations. If you need further assistance with plumbing or HVAC, feel free to reach out!
PILAR G.
Jeremy B. Did a great job. He was knowledgeable and thorough.
Response from the owner:Hi, Ms. Gomez,

Thank you for your loyal business! We'll be sure Patrick knows how much you appreciate him, and look forward to serving you again in the future when you have HVAC or Plumbing needs.

Thank you again,
Brad B. Waldrop
General Manager
Melissa H.
Seth and his team were excellent! They arrived on time and finished the job early. Seth explained our new system to us and answered all our questions. Highly recommend!
Response from the owner:Thank you for your wonderful 5-star review, Melissa! We're thrilled to hear that Seth and his team provided excellent service and that you are happy with your new HVAC system. We appreciate your recommendation! If you need any further assistance with HVAC or plumbing, don't hesitate to reach out to Ward Plumbing, Heating & Air.
Jennie I.
On time, very professional. Bradley H did an excellent job for us!
Response from the owner:Thank you, Jennie Ienzer, for your 5-star review! We're thrilled to hear that Bradley H. provided you with excellent service at Ward Plumbing, Heating & Air. Your satisfaction is our priority!
SmokyMountain H.
Fast, professional and highly skilled plumbers.
Response from the owner:Thank you, SmokyMountain Homewatch, for your 5-star review! We're glad to hear that you found our team at Ward Plumbing, Heating & Air to be fast, professional, and highly skilled. We're here to help you any time with plumbing or HVAC. Your feedback is truly appreciated!
TJ C.
Dewayne Long did a wonderful job troubleshooting and repairing our plumbing. He is very knowledgeable and personable.
Response from the owner:Hi, TJ Chris (WNC Diner).
On behalf of all of us at WARD PH&A, thank you for the opportunity to provide professional HVAC services! We appreciate your business and you taking time to let us know you had a 5-Star experience with Allen Cochran.
Please also let us know when you need 5-Star plumbing service!
Thanks again! Your Friends at Ward Plumbing, Heating & Air 🙂
Greg H.
Dewayne Long was very professional, courteous and took his time to explain everything. Great experience
Response from the owner:Thank you for your 5-star review, Greg! We're thrilled to hear you had a great experience with Dewayne Long at Ward Plumbing, Heating & Air. His professionalism and thoroughness are greatly valued. We appreciate your feedback!
Greg H.
Dewayne Long was great. On time, very competent and thorough. I greatly appreciate his support. It is always good to have great help when you have water problems.
Response from the owner:Hello, Greg Homan.
Thank you for choosing WARD PH&A for professional plumbing services. We appreciate your business and you taking time to let us know you had a 5-Star experience with Alan Curtin.
Please also keep us in mind when you need 5-Star Heating & Air service!
Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
Cheryl H.
Will is one of the most personalable, efficient and knowledgeable technician I have ever encountered!! And being single I have definitely met a few!!! Great hire Ward Plumbing!!
Response from the owner:Thank you, Cheryl Hannon, for your fantastic 5-star review! We're thrilled to hear that Will provided you with personable, efficient, and knowledgeable service. Your feedback is invaluable to us and we'll be sure to pass it on to him. If you need any further assistance, don't hesitate to reach out!
Marlene K.
Excellent service. Professional, thorough and friendly. Definite recommend to all.
Response from the owner:Thank you, Marlene Kea, for your excellent 5-star review! We're thrilled to hear you found our service at Ward Plumbing, Heating & Air to be professional, thorough, and friendly. Your recommendation means a lot to us! If you need any assistance in the future with HVAC or plumbing, don’t hesitate to reach out.
Leslie K.
Very efficient...polite and courteous!
Response from the owner:Dear Leslie Knight, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that our team was able to provide efficient, polite, and courteous service for you. We truly appreciate your support and recommendation. Please don't hesitate to reach out to us at (828) 586-WARD if you ever need assistance again. Take care!
Chelsea M.
Jeff was great! Had us back up and running in no time.
Response from the owner:Thank you, Chelsea Mathis! We're thrilled to hear that Jeff provided you with excellent service at your home in Franklin and got your HVAC up and running quickly. If you need HVAC or plumbing assistance again, don't hesitate to reach out!
Al B J.
Ward Plumbing did an excellent job for us. Our 21 year old hvac system finally died. Ward sent a technician out quickly and diagnosed its demise. We had a new system installed about a week later. All of the people we dealt with were very professional, well experienced and timely. Overall my experience was very positive. I would have no problem recommending Ward to any of my friends and family.
Response from the owner:Thank you, Al B Jamin’, for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our team at Ward Plumbing, Heating & Air. It's great to know that we could quickly diagnose your HVAC system and provide a timely installation of your new system for your home in Waynesville. Your recommendations mean a lot to us! If you need any further assistance with HVAC or plumbing, don’t hesitate to reach out.
R. Baxter M.
Bradley H. and partner were expert as well as courteous, dexterously replacing the water filtration filters and maximizing the flow. The service was perfect.
Response from the owner:R. Baxter Miller – thank you for your 5-star review! We are so pleased that our technician took care of everything quickly and your persistent problem has been resolved. We take pride in providing our customers with a quality and efficient service experience, and we're glad we were able to make you happy. Thank you for entrusting us with the job! We appreciate your kind words.
Amy M.
Excellent service and technician paid attention to every detail.
Response from the owner:Thank you, Amy McLaughlin, for your 5-star review! We appreciate your kind words about the excellent service and attention to detail from our technician at Ward Plumbing, Heating & Air at tour property in Bryson City. Your satisfaction means a lot to us!
Peter B.
Levi is The Man ( with helper Steve). Professional, knowledgeable, timely and competent. And reasonably priced. Thanks Levi!
Response from the owner:Hi, Peter Bassett. We really appreciate you choosing WARD PH&A for professional HVAC services, and hope you'll keep us in mind when you need 5-Star Plumbing service as well. Thank you!
Tina S.
Always excellent service.
Response from the owner:Thank you, Tina! We appreciate your kind words and are thrilled to hear that you always receive excellent service from Ward Plumbing, Heating & Air at your church in Cherokee. Your satisfaction is our priority!
Jim M.
Brad and Sam came out and did a PHENOMENAL job installing our dishwasher! We finally have confidence in the work being done in our home. We had professional, expert service and I
Have no worries about any installation issues going forward. In fact, Brad and Sam found a leaky water connection that the previous installer caused. I am already looking forward to my next project for Ward.
Response from the owner:Thank you for the fantastic 5-star review, Jim McNab! We're thrilled to hear that Brad and Sam provided you with phenomenal service while installing your dishwasher at your home in Cherokee. It's great to know that you feel confident in our work and that our team could resolve the leaky water connection. We look forward to assisting you with your next plumbing or HVAC project!
Mike R.
Quick, efficient and good communication.
Great job!
Response from the owner:Thank you, Mike Roberts! We're thrilled to hear you had a great experience with Ward Plumbing, Heating & Air. Quick, efficient service and good communication are what we strive for. We appreciate your feedback!
brian H.
Ian identified the issued and had a solution right away. He was great! Thanks!
Response from the owner:Thank you for the fantastic 5-star review, Brian! We're thrilled to hear that Ian was able to quickly and efficiently resolve the issue for you. All of our team at Ward Plumbing, Heating & Air appreciate your feedback and look forward to serving you again!
Christa J.
Nick was very experienced, knowledgeable, courteous, and went above and beyond his required job. I highly recommend Nick and Ward’s in general. All of our experiences with them have been positive.
.
Response from the owner:Dear Christa Jane,

Thank you for taking the time to leave such a kind review for our company, Ward Plumbing, Heating & Air. We are thrilled to hear that you had a positive experience with Ian and that he provided you with professional, courteous, and quick service. We truly appreciate your recommendation and are grateful for your support.

Sincerely,
Ward PH&A
Kim G.
Zach was very prompt, courteous and efficient. He sent an ETA which is so nice. I am very pleased with all the service and service people at Ward!!
Response from the owner:Thank you, Kim, for your fantastic 5-star review! We're thrilled to hear that Zach provided prompt, courteous, and efficient service during your experience with Ward Plumbing, Heating & Air at your home in Sapphire. We always strive to keep our customers informed and satisfied. Your positive feedback means a lot to us!
Seth R.
Bradley H came out and replaced our pressure tank and everything associated with it. We had multiple things that had failed and we're causing water pressure issues. He explained each and showed me each issue. His work was neat and he was very professional. I would definitely recommend.
Response from the owner:Thank you, Seth Reeves, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley provided professional service while replacing your pressure tank and addressing your water pressure issues in Canton. Your recommendation means a lot to us! If you need any further assistance with plumbing or HVAC, don't hesitate to reach out.
Jim Z.
Excellent service, valuable recommendations, and extremely pleasant to work with.
Response from the owner:Thank you, Jim, for your 5-star review! We're thrilled to hear that you received excellent service and valuable recommendations from Ward Plumbing, Heating & Air at your home in Sylva. We appreciate your kind words and look forward to assisting you with plumbing and HVAC again in the future!
Nancy Y.
Jeremy B. was very thorough. Highly recommend.
Response from the owner:Thank you for your 5-star review, Nancy Yurko! We appreciate your recommendation and are glad to hear that Jeremy B. provided thorough service. At Ward Plumbing, Heating & Air, we strive for excellence in all plumbing & HVAC services. If you need anything in the future, feel free to reach out!
Ronald F.
Steve was very polite and professional. He answered all my questions and concerns. Been very happy with Wards
Response from the owner:Thank you, Ronald, for the wonderful 5-star review! We're thrilled to hear that Steve provided you with polite and professional service at your home in Waynesville. Your happiness with Ward Plumbing, Heating & Air is our top priority. If you need anything else, feel free to reach out!
Denise E.
Andrew and Jeff potentially saved us from excessive future expenses by identifying current plumbing issues and providing professional solutions. I’m very impressed that the HVAC team (Zach) and the plumbing team (Andrew and Jeff), along with the office team, work so closely together. The photos and documentation are very helpful. I am extremely impressed by their level of knowledge and expertise. WARD surpasses all experiences I’ve had with HVAC and plumbing solutions in Haywood Co. I highly recommend WARD.
Response from the owner:Thank you, Denise Engle, for your fantastic 5-star review! We're thrilled to hear that Andrew, Jeff, and Zach were able to identify plumbing and HVAC issues and provide effective solutions for you in Maggie Valley. It's great to know that our teamwork and detailed documentation made a positive impression. Your recommendation means a lot to us at Ward Plumbing, Heating & Air! If you need anything else, please don’t hesitate to reach out.
Belew F.
Had frozen pipes and Ward was able to fit us in a day earlier the tech was very good at communicating. Happy that we now have water again. He also gave me a good picture of everything that was going on and helped us understand what to do better in the future
Response from the owner:Thank you, Belew Family! We're thrilled to hear that Ward Plumbing, Heating & Air was able to assist you quickly with your frozen pipes in waynesville. It's great to know that our technician effectively communicated and helped you understand how to prevent future issues. We appreciate your positive feedback and look forward to serving you again! PLease also keep us mind when you need 5-Star Heating & Air services.
Cheryl M.
Great service; pleasant and knowledgeable. Would recommend.
Response from the owner:Thank you, Cheryl Meyers, for your fantastic 5-star review! We're thrilled to hear that you experienced great service from Ward Plumbing, Heating & Air at your home in Waynesville. Your recommendation means a lot to us! If you need any help with plumbing or HVAC in the future, don’t hesitate to reach out.
Kendra M.
New heat pump and furnace for mother’s home.
Response from the owner:Thank you, Kendra Medford, for your 5-star review! We're thrilled to hear that you chose Ward Plumbing, Heating & Air for your mother's new heat pump and furnace installation, and had a great experience! We appreciate your trust in our services! If you need anything in the future, feel free to reach out.
Angelia S.
Joe C came to check my home heating unit today & so glad he did. Made sure everything is clean & working efficiently. Very professional
Response from the owner:Dear Angelia, thank you for your outstanding 5-star review for Ward Plumbing, Heating & Air! We are thrilled to hear that Will E. provided you with exceptional service and explained the process in detail. It is always our priority to leave our customers with a clean and comfortable home. We appreciate your support and valued feedback. Should you need any assistance in the future, do not hesitate to contact us at (828) 586-WARD. Thank you again for choosing us! - Ward Plumbing, Heating & Air
Elizabeth C.
Dewayne was great! He installed a new hot water heater for us. Very knowledgeable
and efficient!
Response from the owner:Thank you for your 5-star review, Elizabeth! We're thrilled to hear that Dewayne provided you with knowledgeable and efficient service during your hot water heater installation in Waynesville. Your satisfaction means a lot to us! PLease let us know if we cna help you with plumbing or HVAC in the future.
John N.
This company overall has been fantastic. As a former tradesmen, they've earned my future business.
Response from the owner:Thank you for your fantastic 5-star review, John! We're thrilled to hear that you had a great experience with Ward Plumbing, Heating & Air at your home in Clyde. Your support means a lot to us, and we look forward to serving you again in the future when you need HVAC or plumbing assistance!
TitanSmashMTG
Will came to save the day and got your water troubles fixed. They did a great job!
Response from the owner:Thank you, TitanSmashMTG! We're thrilled to hear that Will was able to resolve your water troubles at your home in Waynesville. At Ward Plumbing, Heating & Air, we strive for excellent service, and your kind words motivate our team even more than delicious burgers! If you need any further assistance, feel free to reach out!
Lucas K.
They were very honest and did excellent work!
Response from the owner:Thank you, Lucas Kyle! We appreciate your kind words and are thrilled to hear you were satisfied with our honest service and excellent work at your home in Waynesville. Your support means a lot to us!
Caroline G.
Alan and Andrew did a great job installing some new plumbing for our kitchen remodel. They were very clean, had great communication and explained everything. 10 out of 10!
Response from the owner:Thank you, Caroline Guillen, for your 5-star review! We're thrilled to hear Alan and Andrew from Ward Plumbing, Heating & Air provided excellent plumbing installation for your kitchen remodel at your home in Asheville. Your satisfaction is our priority, and we're grateful for your kind words. If you need any further assistance, feel free to reach out!
Dawn B.
Amazing service and very trustworthy employees...will definitely be using this company for any issues in the future
Response from the owner:Thank you, Dawn Burleson, for your fantastic 5-star review! We're thrilled to hear that you found our service amazing and our team trustworthy. At Ward Plumbing, Heating & Air, we strive to provide the best HVAC & Plumbing service in Western NC, and your support motivates us to continue our efforts. We look forward to assisting you with any future issues!
Susan L.
Alan was awesome!
Response from the owner:Thank you, Susan Locke! We're thrilled to hear that Alan provided you with awesome service at Ward Plumbing, Heating & Air. Your satisfaction is our priority! If you need anything else, feel free to reach out.
Anna S.
Bradley H. was excellent, professional and had the expertise and experience.
Response from the owner:Thank you, Anna Smathers, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley H. provided you with excellent service at your home in Canton and showcased his expertise. We appreciate your support and look forward to assisting you again!
Nathan G.
Great job getting the heat working at the home of my mom and grandmother. Very professional service.
Response from the owner:Thank you, Nathan Grant, for your 5-star review! We’re thrilled to hear that our team at Ward Plumbing, Heating & Air could assist in getting the heat working for your mom and grandmother in Waynesville. Your kind words about our professional service are greatly appreciated! If you need anything else, don’t hesitate to reach out.
James
Prompt arrival by Tom and his technician.
Excellent communication as to what would be done, and they were off.
An obscure mistake in shower install left mixing valve open. Afterwards, Thomas answered questions on more problems I had and made sure I was totally satisfied with explanation and repair. One of the best $100 I've spent.
Response from the owner:Dear James,

Thank you for taking the time to leave us a 5-Star review. We appreciate your support and your kind words about Tom and apprentice. We are glad to hear that our communication was effective and that you were satisfied with the repair.

Thank you again for choosing Ward Plumbing, Heating & Air . We value your business and look forward to the opportunity to serve you again in the future.

Best regards,
Ward Plumbing, Heating & Air
Mel S.
Brad and Jeff were great technicians. Explained everything about my water heater and were thorough and polite. Appreciate their service and time. Thank you.
Response from the owner:Thank you for your 5-star review, Mel! We're thrilled to hear that Brad and Jeff provided thorough and polite service for your water heater at your home in Waynesville. Your appreciation means a lot to our team. If you need any further assistance, feel free to reach out!
Chris G.
Dave, Dillion and Mathew all did a great job on the installation. On time as promised. I couldn’t be happier
Response from the owner:Thank you, Chris Groce, for your fantastic 5-star review! We’re thrilled to hear that Dave, Dillion, and Matthew provided you with timely and excellent HVAC installation at your home in Waynesville. Your satisfaction means a lot to us! If you need anything else, feel free to reach out.
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