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About Ward

Serving Western North Carolina for 45+ years

Our Mission

To keep you safe by satisfying the growing need for high-quality, reliable plumbing & HVAC services.

Ward Plumbing, Heating, and Air is a full-service plumbing & HVAC Business that has been serving the people of Western North Carolina for over 45 years in plumbing and HVAC system repairs and installations. 

Why Ward Pluming, Heating and Air?

  • We are the only shop around that has the knowledge base and experience to repair both modern and older systems.

  • We are proud to call this area home and feel privileged to work with its people.

  • We serve both residential and commercial properties.

  • We are very selective about who joins the Ward team as we want to make sure we send out reliable technicians to install or repair your systems.

“We are helping set the new
standard for 5- star service in 

Western, NC.”

Core Values

  • Attitude

    It all starts here. We are honest, positive, courteous, confident, and cooperative.

  • Communication

    We are professional, thorough and courteous in all communications with clients and teammates. 

  • Unity

    Top-Down, Bottom-Up, we are unified in our commitment to these values. 

  • Respect

    We respect the time of others. We keep our commitments. We take responsibility.

  • Technology

    We utilize sophisticated technology and systems to deliver superior solutions.

  • Skill

    We train consistently and continuously, holding ourselves to the highest of standards. When we don’t know, we ask. 

Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!


Charles F. ★★★★★ Ward technician, Matthew D, came to check out our HVAC system. He arrived on time and was proficient in his work. We were given two choices and two quotations for our 20-year old system: repair or replace. Since it’s our second home, we chose “repair”. We accepted the quotations, and the work will be scheduled soon.Emanuel G. ★★★★★ Nathan and his partner are very experienced and the most friendly people to work with. The service is outstanding!!A my W. ★★★★★ Very nice and professionalRon W. ★★★★★ Dave knows his stuff I now have a cool house I would highly recommend Ward heating and air🏆 like new system and thermostat that I can use with my phone 👍Judy T. ★★★★★ Austin was very professional and worked very hard. He said this was the first time he had worked on a unit like ours but took it on without hesitation. His helper was also a great help to him as well.Kathy S. ★★★★★ Very pleased with the service. Austin was friendly, knowledgeable and professional. Will definitely use Ward's again.Robin W. ★★★★★ They answered the phone, stayed in contact, and let me know when they were arriving. The guys were pleasant, courteous, and informative. They worked hard to solve my problem and give me a long term permanent solution. They cleaned up nicely before they left. I will definitely recommend them to others.R K ★★★★★ Fast, excellent service. Thanks!Cara G. ★★★★★ Andrew and Drew were very kind and honest. I recommend Ward.Mike S. ★★★★★ Thomas went about his business quickly and efficiently. Communication with him and the company was great. Having professionals do what they say they are going to do when they say they are going to do it makes for a great experience.Joyce D. ★★★★★ Joel C. is a wonderful and friendly young man. He explained everything so well of his work and the servicing of our sink.He was also fast and efficient.Patricia T. ★★★★★ Steve was very knowledgeable, polite, and professional. So glad I have the service contract.Devereux M. ★★★★★ Installed new HVAC unit, great product and serviceJim M. ★★★★★ Very informative on the work before, during and after. Highly recommended! 5 Stars to Anthony K!Jim S ★★★★★ Tony and Andy checked out my system and were very helpfulCee D. ★★★★★ HVAC maintenance. As in the past, service was thorough, technician was on time, professional, and friendly. Have used Ward Plumbing, Heating & Air Conditioning for almost a decade. A very reliable, and customer service oriented company.Gene C. ★★★★★ Alan and his team at Ward Plumbing installed house sediment filter and improved water pressure at our short term rental. On time and professional.Tim P. ★★★★★ Nicholas annd Brad did a great job. Very thorough and friendly. ThanksKelly C. ★★★★★ Jesse S. did a great job inspecting our HVAC system. He was very knowledgeable and quickly gave us an honest estimate to get it fixed. Thank you Jesse!William T. ★★★★★ Ward did a great job installing a mini split on our food truck. Professional and courteous.Randy C. ★★★★★ Great service by Steve, with options for moving forward with the repairs.George B. ★★★★★ Ian was very knowledgeable and handled my HVAC maintenance really well.While he was here I also had him install a Nest thermostat I already had purchased.All done!!!Rick T. ★★★★★ Ian was very courteous, knowledgeable and thorough. Highly thorough.Great Job Ian!Betty C. ★★★★★ Jeff Neumann did an outstanding job with my 22 year old unit. He was on time and able to get me heating again in a very short time. I appreciate the professionalism of everyone involved in my service call.Michael M. ★★★★★ A++++++ Tony & Drew came out for a toilet leak. I tried the DIY stuff and replaced the seal. Still leaking. Thank goodness these guys came out and got me fixed.Larry H. ★★★★★ Technicians that came out today were extremely helpful, diagnosed the problem, investigated the necessary replacement for our elderly heat pump and got us started for a cool, cool Summer. 🎉Leticia C. ★★★★★ Me and my family real enjoyed our stay. The house was clean and very cozy. We had an excellent host.Patti P. ★★★★★ Nathan and his assistant were very easy to work with. They solved our water problem. They cleaned up everything and took the empty boxes with them. I highly recommend Nathan.Lee S. ★★★★★ Every company in the US needs more Joel C's. He is what every customer EXPECTS. HE is knowledgeable, courteous, friendly, has the customers best interest at heart and hard working!Nate Y. ★★★★★ We recently had Ward PH replace our old copper pipes with new pex plumbing lines. The team was lead by Elijah and Drew. They were extremely knowledable, professional and did an amazing job. As a result, we have also contracted Ward PH to install new mini-splits in our home to provide year around interior comfort. Thanks again to the Ward PH team!George F. ★★★★★ Great experience with Ward HVAC. Ian K was excellent. Very personable and knowledgeable.Arrived in the scheduled time frame checked all of the components and pinpointed the issue in a timely manner. I will continue to use Ward and Ian for my HVAC needs.GFishAllen ★★★★★ Andrew and Jeremy were very professional, conscientious, and sympathetic. The 68 year old plumbing in our house presented them with some unique challenges. They were thorough in explaining the problems, and what could and could not be done.pat K ★★★★★ Ian responded to my home and quickly assessed the problem. He listened to my concerns and discussed the options. Ian has excellent communication and customer service skills. Certainly an asset to the company.Doug S. ★★★★★ Ian was prompt, courteous, professional and well groomed. He is definitely a fine representative of your company.Larry H. ★★★★★ My 97 year old mother still lives on her own in a house in Waynesville. She lost pressure to her water going to the house and I called Ward Plumbing. They were able to send personnel right away and evaluate the whole system and get things up and running within a day. I am impressed by their rapid response and professionalism coupled with friendly and courteous staff from the moment of the first phone call to the completion of the job. I highly recommend Ward Plumbing, Heating and Air and will definitely call them again for any need of their services.Patti J. ★★★★★ Had to wait a little for Jesse to get here... this is the summer heating season, afterall. But although he'd hit some tough calls earlier in the day, he was still ready to come service our unit later in the day (thankfully). He was very professional and pleasant and was able to get our unit up and running in a matter of minutes. His commitment to getting the job done was evident and we're grateful recipients as the heat continues but now, so does our heat pump colling system! Thanks Jesse!Tristan J. ★★★★★ Our AC stopped working and they were able to get someone to our house the same day within just a few hours. Ian was absolutely wonderful! He was so sweet to my kids & myself. He thoroughly explained everything we needed to know and got it repaired quickly at a very reasonable price! We are super impressed with everyone here!Theresa B. ★★★★★ My technician was very knowledgeable and helpful.js_loader