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About Ward

Serving Western North Carolina for 45+ years

Our Mission

To keep you safe by satisfying the growing need for high-quality, reliable plumbing & HVAC services.

Ward Plumbing, Heating, and Air is a full-service plumbing & HVAC Business that has been serving the people of Western North Carolina for over 45 years in plumbing and HVAC system repairs and installations. 

Why Ward Pluming, Heating and Air?

  • We are the only shop around that has the knowledge base and experience to repair both modern and older systems.

  • We are proud to call this area home and feel privileged to work with its people.

  • We serve both residential and commercial properties.

  • We are very selective about who joins the Ward team as we want to make sure we send out reliable technicians to install or repair your systems.

“We are helping set the new
standard for 5- star service in 

Western, NC.”

Core Values

  • Attitude

    It all starts here. We are honest, positive, courteous, confident, and cooperative.

  • Communication

    We are professional, thorough and courteous in all communications with clients and teammates. 

  • Unity

    Top-Down, Bottom-Up, we are unified in our commitment to these values. 

  • Respect

    We respect the time of others. We keep our commitments. We take responsibility.

  • Technology

    We utilize sophisticated technology and systems to deliver superior solutions.

  • Skill

    We train consistently and continuously, holding ourselves to the highest of standards. When we don’t know, we ask. 

Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!


Gail P. ★★★★★ Excellent service and infoHolly M ★★★★★ Matt D was professional and friendly. We were very pleased with his job servicing our HVAC. He took time to explain how my unit works and what he was doing.Daniel L. ★★★★★ Nicholas was very professional and clean with his work. A superior job that was built to last. Thank youTom C. ★★★★★ Great service and efficientGerry L. K. ★★★★★ Thank you Jeff! Your quick and expertise service was greatly appreciated.Michael S. ★★★★★ We had a new HVAC system installed to replace a 20+ year old system on its last legs. Clay and Damien were our installers and they did a tremendous job. Clay’s knowledge is amazing and I learned a lot watching them do the work. I am so pleased that I chose Ward PHA to be our service provider for our system.Dean S. ★★★★★ Very professional and knowledgeable! Enjoyed seeing Steve again.Violets I. ★★★★★ Great quick service on our toilet repair. Highly recommend!Linda L. ★★★★★ Ian was thorough and professional. He did an excellent job of explaining everything. Ward is a great company. Thank you for responding quickly and employing Ian.Patti P. ★★★★★ Nathan and his assistant were very easy to work with. They solved our water problem. They cleaned up everything and took the empty boxes with them. I highly recommend Nathan.Craig Bradley I. ★★★★★ Steve is very diligent and courteous, hope he comes back in the springLeslie K. ★★★★★ Very efficient...polite and courteous!Vilda B. ★★★★★ The Ward team arrived on time and promptly went to work to help resolve our water outage. They were professional and kept us informed about what they found and what needed to be done. At the end of their visit, we once again had water. This was the goal. Thanks to Jen B his team was awesomeMichael F. ★★★★★ Absolutely first rate. Would recommend Ward.Sharon H. ★★★★★ WardsHVAC and Plumbing here today to figure out a thermostat issue! Jeff was here promptly and let me know when he was arriving. He figured out the problem quickly and the system is running again efficiently! I really appreciate good work! Haywood County area...Sharon HTim H. ★★★★★ On time professional friendly serviceNell P. ★★★★★ Austin D. showed up promptly..Very pleasant and impressive..diagnosed and repaired problem in few minutes...thank you for job well done...GREAT quality work...will definitely use againDeborah K. ★★★★★ Daniel provided detail information on what needed to be done. He described and showed what he did to fix the issue and why the water pressure was so low. He was very professional and great personality. Brad assisted him on the job, and he was very professional and helpful. This is the first job that Ward Plumbing has performed for us, and we will definitely use them again if needed. As a matter of fact we are going to sign up for their annual maintenance service. Thanks for having such great employees.Also very helpful to receive texts letting me know that Daniel was on his way. He actually was able to get here about 3 hours earlier than scheduled.Richard E. T. ★★★★★ Nick was punctual for our appointment. Did a tour of what we needed and was very professional in every way. He took his time looking and making suggestions that would update our system. After he had studied our system he sat down with us and went over everything that he was going to do. Explained the estimate and our choices. Made the date earlier than we had expected and sent all that we had discussed in an email. Nick M was very professional and never seemed to be in a hurry to leave until we had no questions. Highly recommend!!Larry H. ★★★★★ Technician Jeff Neumann was on time, very courteous, knowledgeable, and thorough! A delightful young man… Quite an asset to your company!Tuck K. ★★★★★ Steve S did a great job installing our whole house dehumidifier. .A. Michael E. ★★★★★ Excellent work and communication, reasonable pricing. Highest recommendation.Nathan B. ★★★★★ Service was great showed up early Saturday morning. Looked at my well pump pressure gage diagnosed the problem and had it fixed within the hour.Mike Neal (. ★★★★★ Installation was excellent and the unit works great. Very quiet. Heats and cools quickly. Clay did an excellent job installing the controls. Very Happy.Veronica G. ★★★★★ Jesse S. Did such an amazing job. I hope the company finds him as invaluable as I do. Thank you all for your stellar service.Russell Shade, J. ★★★★★ Steve S performed a fall maintenance checkup on our HVAC system. He arrived on time and was very knowlegeable on the system. He diagnosed an issue with the condenser's capacitor, explained it, quoted a changeout and performed the task. He was easy to communicate with and left the job site as he found it. Highly recommended.Julie B. ★★★★★ Quick and professional! I appreciated the transparency and the expertise that was provided! Very friendly and answered all questions! I would highly recommend!Terry W. ★★★★★ Great and courteous serviceStan H. ★★★★★ Always appreciate good customer service and a willingness to help me understand how I can maintain some things myselfCathleen S. ★★★★★ Wards Plumbing, Andrew,amazing fast, very knowledgeable service!!Recommend !! Very respectful.Nancy O. ★★★★★ Ian was very friendly and helpful. He took the time to answer all of my questions.Jeffrey J. ★★★★★ Jesse was very helpful and friendly.Charles M. ★★★★★ Jeb was great! Completed the job in half the time estimated and saved me a bunch of money. Great service.Aletia Romano W. ★★★★★ The Ward team was amazing, they really went out of their way to get my job completed quicker than expected. They confirmed that everything was working before they left. I highly recommend them!Sidney M M. ★★★★★ Nicholas and Jeremy did an outstanding job installing our new water monitoring and shut off system. They set up the on-line app and explained its operation and capabilities clearly so we feel confident using them. We really appreciate their professionalism and highly recommend their services.Mark L. ★★★★★ Alan was very professional.Leanna M. ★★★★★ Wards Heating and Plumbing Service great bunch of people to have to your home for Heating and air and Plumbing. They Replumbed our home and did a fantastic job. Turns out short time later we have heat pump issues so I called them back. Their tech today was Jesse, he was very professional and explained all my options and took time to answer my questions. I feel very confident in explanations he provided. I would hands down recommend Wards to anyone.Tim P. ★★★★★ Joel and Jake did a great job. Very thorough and friendly. ThanksCara G. ★★★★★ Jeff is very kind and knowledgeable. I recommend Ward.js_loader