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Biltmore Area
Ward Plumbing, Heating & Air Is Your Go-To Choice For Plumbing and HVAC Services in Biltmore Area

For Emergency Service, Please Call 828-586-WARD.

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HVAC and Plumbing Services in the Biltmore Area

Our mission is to keep you safe and comfortable. Contact us today, and you’ll get a friendly, knowledgeable Western North Carolinian on the other end.

Our team of top-rated heating & cooling experts are ready to help. To get started, give us a call at 828-586-WARD or schedule service online.

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Reliable Heating, Cooling, and Plumbing Comfort for the Biltmore Area

At Ward Plumbing, Heating & Air, we have been keeping Western North Carolina homes comfortable since 1977. Our team knows the Baltimore area inside and out. We understand that your 1920s Biltmore Forest estate needs different care than a newer Biltmore Park townhome. And we respect your property, time, and trust.

Staying near the Biltmore Estate lets you experience the full range of Asheville’s weather. Summer humidity creeps up from the French Broad River valley, and winter snowstorms blow down from the Blue Ridge Parkway. Your heating and cooling systems work hard year-round. When something goes wrong, you need someone who arrives early and repairs your unit with no hassles.

Professional Heating Services in Biltmore 

Winters are very unpredictable in the Biltmore area. One day, you’re walking your dog past the Cathedral of All Souls in a light jacket. The next day, you’re scraping ice off your windshield at 7 am. Your heating system needs to handle it all.

We service and install every type of heating system:

  • Furnaces 
  • Heat pumps 
  • Boilers

Not sure which system best fits your home? Call us at 828-586-WARD, and we’ll figure it out together.

Signs Your Heating System Needs Professional Attention

Don’t wait until you’re shivering under blankets to call for help. Watch out for these warning signs:

  • Strange odors from your heating unit
  • Rattling, squealing, or humming sounds you haven’t heard before
  • A yellow pilot light instead of blue
  • Some rooms stay cold while others get too hot
  • Your system runs constantly, but never quite gets warm enough

If you spot any of these problems, pick up the phone. We’ll tell you honestly if you need emergency service or if it can wait. No pressure. No games. Just straight answers from people who live and work right here in Western North Carolina.

Expert Air Conditioning and Indoor Air Quality Solutions

Summer in the Biltmore area brings tourists, festivals, and the kind of humidity that has you reaching for the AC remote. Your air conditioning system does more than cool your home. It pulls moisture out of the air so you can actually enjoy those mountain breezes through your windows.

Our cooling services include:

  • New air conditioning installation
  • AC repairs
  • Seasonal AC maintenance
  • Indoor air quality solutions
  • Ductwork inspection and repair

Beat the hit. Schedule your AC service and sleep cool tonight.

Is it Time to Replace Your Air Conditioner? 

Consider upgrading your AC if:

  • Your AC runs nonstop, but you’re still sweating
  • Energy bills keep climbing while your thermostat settings stay the same
  • Your system is more than 20 years old and needs repairs every season
  • Hot spots in your home never cool down, no matter how low you set the thermostat

Installing a new, energy-efficient system before your old one completely dies saves you money and stress. Modern air conditioners use less electricity, cool more evenly, and break down less often. We’ll help you choose the right size and model for your budget and square footage.

Fast Plumbing Services in Biltmore

Plumbing problems never happen at a convenient time. Your water heater can quit on the coldest morning. A pipe can start leaking right before dinner guests arrive. You need a plumber who shows up fast, fixes it right the first time, and doesn’t try to sell you things you don’t need.

Our skilled plumbers handle everything:

  • Water heater repair and replacement
  • Drain cleaning
  • Pipe repair and replacement
  • Fixture installation
  • Sewer and water line service
  • Water treatment solutions

We offer emergency plumbing services. Contact us today, and our experienced techs will drive down to your place as soon as possible.

When to Consider Plumbing Upgrades

Historic homes in Biltmore Forest have character and charm. They also sometimes have old galvanized pipes ready to spring a leak. If you’re staying in a historic home, ask us about a plumbing inspection. We’ll look at:

  • Water heater age and efficiency
  • Pipe condition and material
  • Fixture performance and water waste
  • Signs of hidden leaks or corrosion

Financing & Other Financial Solutions

At Ward Plumbing, Heating & Air, we understand that HVAC and plumbing work can come unexpectedly. That’s why we offer smart financial options to help manage costs. Financing is available with approved credit. We also help you identify any tax credits or local rebates you may qualify for, making the investment more manageable.

We aim to provide fair and transparent pricing for Biltmore customers – without compromising on professionalism or quality.

Schedule Your Service in the Biltmore Area Today 

Your home deserves the best. Ward Plumbing, Heating & Air serves Biltmore Forest, Biltmore Village, Biltmore Park, and all of greater Asheville, North Carolina.

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We’ve made it easier than ever before to schedule your service. 

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Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!

Excellent
Ward Plumbing, Heating & Air4.8
Based on 3039 reviews
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Gloriajean W.
1 day ago
Fabulous Plummer who went way over and beyond .. to educate me about care of lawn hoses during winter months .. to avoid disrepair. Efficient, clear with his explanations, patient, and thorough! Nice work.. and nice person!
Ron H.
1 day ago
Cedric was awesome. Needed a week pump in Clyde. He was very professional and knowledgeable. Would highly recommend.
Brian L.
1 day ago
Our tuneup was efficiently done, and the technician was friendly and helpful.
Barbara W.
2 days ago
Brad explained all and took pictures before and after his work was completed. We have used Ward before and Brad was top notch
Response from the owner:Thank you, Barbara W., for your fantastic 5-star review! We're thrilled to hear that Brad provided top-notch service and kept you informed throughout the process at Ward Plumbing, Heating & Air. We appreciate your continued trust in us and look forward to serving you again!
Susan A.
2 days ago
Andrew and Ryan were very helpful, friendly, and knowledgeable. They solved my problems.
Response from the owner:Thank you, Susan Atherton, for your fantastic 5-star review! We're thrilled to hear that Andrew and Ryan provided you with helpful, friendly, and knowledgeable service at Ward Plumbing, Heating & Air. If you need any assistance in the future, feel free to reach out!
Jaime K.
2 days ago
Amazing customer service, incredible follow through, and skilled technicians. I can’t recommend them enough!
Response from the owner:Thank you, Jaime Kennedy, for your fantastic 5-star review! We’re thrilled to hear you experienced amazing customer service and skilled technicians at Ward Plumbing, Heating & Air. Your recommendation means a lot to us! If you need anything in the future, don’t hesitate to reach out.
Janet B.
3 days ago
Brad was very knowledgeable and professional making the repairs needed in our home. He communicated well and worked very efficiently. We highly recommend Ward Plumbing, Heating & Air and will continue to use their services in the future.
Response from the owner:Thank you, Janet Bailie, for your fantastic 5-star review! We're thrilled to hear that Brad provided knowledgeable and professional service during your repairs. Your recommendation means a lot to us at Ward Plumbing, Heating & Air, and we look forward to serving you again in the future!
Shelly O.
3 days ago
Ward came and repaired our very loose shower head
Response from the owner:Thank you, Shelly Odum, for your 5-star review! We're thrilled to hear that Ward Plumbing, Heating & Air was able to repair your loose shower head. If you need any further assistance with plumbing or HVAC, don’t hesitate to reach out!
Michael G T.
4 days ago
Great communication thru process. Stayed till 8 pm completing a 5 hour very complicated repair in confined space Would not quit until they had our shower restored with hot water
Response from the owner:Thank you, Michael G Trainor, for your excellent 5-star review of Ward Plumbing, Heating & Air! We're glad to hear that our team's communication and dedication to completing your complicated repair made a positive impact. Your satisfaction is our priority, and it's great to know your shower is back in working order. We appreciate your support!
Steve H.
6 days ago
Ward to the rescue on. Saturday! Thank you. Bradley and Andrew were awesome and fixed our major pressure issue and got the Hot Water Heater and system back on track. We had an emergency Friday night and fixed by lunch the next day! We’re Ward customers through and through from Plumbing to HVAC!
Response from the owner:Thank you, Steve, for your fantastic 5-star review! We're thrilled to hear that Bradley and Andrew were able to quickly resolve your pressure issue and get your hot water heater back on track. We appreciate your loyalty to Ward Plumbing, Heating & Air for all your plumbing and HVAC needs. If you need anything in the future, don’t hesitate to reach out!
Julie T.
6 days ago
Steve was assigned to us, and down to reset our breaker after a power outage. Thankfully our motherboard didn’t pop but Steve pitched us the power surge unit to prevent a motherboard burn out if another power surge should occur. Which does frequently occur in our rural area. This investment cost $791 but per the replacement of a motherboard, seems to be a good preventative option for our somewhat new A/C unit. He was well spoken, easy to understand, and applied the work within a reasonable window of time. All is working smoothly and well! Only complaint was the length of waiting but I fear that is a high demand of services and not the direct fault of anyone within the company. We waited three days in 80 degree weather for a reset and had a bed ridden person with very sensitive medical condition that could not tolerate heat well. Otherwise, the company is rather wonderful and a saving grace for many of us Rural folk! Thanks Ward! Thanks Steve!
Response from the owner:Thank you for your 5-star review, Julie! We're glad to hear that Steve provided excellent service by resetting your breaker and recommending the power surge unit. It's great to know that everything is working smoothly now. We appreciate your understanding regarding the wait time, and we're always striving to improve our response times at Ward Plumbing, Heating & Air. Your feedback is invaluable to us. Thanks for being a wonderful customer!
Jim Z.
1 week ago
Excellent service, valuable recommendations, and extremely pleasant to work with.
Response from the owner:Thank you, Jim, for your 5-star review! We're thrilled to hear that you received excellent service and valuable recommendations from Ward Plumbing, Heating & Air at your home in Sylva. We appreciate your kind words and look forward to assisting you with plumbing and HVAC again in the future!
Sandra W.
1 week ago
Call Ward plumbing for all your HVAC needs.
Wayne R.
1 week ago
Will and Red installed a sediment filtration system for us. The install required them to work under the house in crawl space. They piped it inside the house and placed the filter in the utility room to allow for easy filter replacement. Awesome job guys!!
Response from the owner:Hello, Wayne Rhymes. Thank you!
Victor S.
1 week ago
Ian K, was excellent, very knowledgeable, he explained everything well. I was very pleased with his work and I learned more about my system, thanks to him.
Response from the owner:Dear Victor Sinquefield, We are thrilled to hear that you had a positive experience with our technician Ian K at Ward Plumbing, Heating & Air. We always strive to provide top-notch service and we are glad that Ian exceeded your expectations. We are also happy to hear that you learned more about your system during the service. Thank you for taking the time to share your feedback with us, it means a lot to our team. Don't hesitate to reach out to us in the future for any plumbing, heating, or air conditioning needs. We are always here to help. Thank you for choosing Ward Plumbing, Heating & Air. Sincerely, Ward Plumbing, Heating & Air
Frances O.
1 week ago
Steve did a great job finding the problem with my AC and fixing it He was friendly and explained everything in an easily understandable way. Thank you!!
Response from the owner:Thank you, Frances Owl-Smith, for your 5-star review! We're thrilled to hear that Steve provided excellent service in diagnosing and fixing your AC. At Ward Plumbing, Heating & Air, we strive for clear communication and customer satisfaction. We appreciate your kind words!
don P.
2 weeks ago
Always pleased with Wards service and professional employees.Braden and Cedric did an excellent job on our pressure tank replacement.
Response from the owner:Thank you, Don Poindexter, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that you were pleased with our service and that Braden and Cedric did an excellent job on your pressure tank replacement. Your satisfaction is our priority!
Linda T.
2 weeks ago
The technicians (Jared especially) were excellent. They showed up when they said they would, did excellent work and were very polite and respectful. We will definitely use them again for our plumbing needs.
Response from the owner:Hello, Linda Thomas. Thank you for your business and the opportunity to be of service. We’re happy to confirm you had a 5-Star experience, and look forward to our next opportunity to help you when you need HVAC or Plumbing expertise!
Nathan S.
2 weeks ago
Ian did a great job. Diagnosed and fixed the issues very quickly. Will definitely use again for future repairs.
Response from the owner:Thank you, Nathan Sims, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Ian quickly diagnosed and fixed your issues. We look forward to assisting you with any future repairs!
Dennis D.
2 weeks ago
Excellent workmanship and very knowledgeable and customer friendly
Response from the owner:Thank you, Dennis Ditraglia, for your 5-star review! We're thrilled to hear you were satisfied with the workmanship and our team's knowledge and customer service at Ward Plumbing, Heating & Air. Your feedback is greatly appreciated!
Karthik K.
2 weeks ago
5 star service. Excellent communication and prompt. So glad we switched all our hvac and plumbing needs to Wards.
Response from the owner:Thank you, Karthik Krishnamurthy, for your 5-star review! We appreciate your kind words about our communication and prompt service. We're thrilled that you chose Ward Plumbing, Heating & Air for all your HVAC and plumbing needs. If you need anything else, don't hesitate to reach out!
Brenna M.
2 weeks ago
I had a pipe burst in my home and I called Ward plumbing to help. They responded right away and the technicians who came out (Jeb and Enoch) provided exceptional service. They arrived on time and they were patient and professional in explaining the issue and the required next steps to resolve it. I would absolutely recommend their service to anyone.
Response from the owner:Thank you, Brenna, for your fantastic 5-star review! We're thrilled to hear that Jeb and Enoch provided you with exceptional service during your pipe burst emergency. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you ever need assistance again with plumbing or HVAC, don’t hesitate to reach out!
Tina S.
2 weeks ago
Always excellent service.
Response from the owner:Thank you, Tina! We appreciate your kind words and are thrilled to hear that you always receive excellent service from Ward Plumbing, Heating & Air at your church in Cherokee. Your satisfaction is our priority!
Paul C.
2 weeks ago
Andrew and Savanna came out to test our well water , on time very nice people professional . Weren’t pushing trying to sell me anything , did give some good recommendation's,answered all my questions . Definitely will use them again .
Response from the owner:Thank you for the fantastic 5-star review, Paul! We're thrilled to hear that Andrew and Savanna provided you with professional service while testing your well water. Your satisfaction is our priority at Ward Plumbing, Heating & Air, and we appreciate your trust in us. We look forward to serving you again!
Sharon B.
2 weeks ago
Brad and Sam did a good job in checking out our water heater and replacing the water pressure reducing valve. They were courteous and respectful. We appreciate the work they performed. The valve was only a year old, but cost about $200 more than a year ago. Seems like a big jump in cost.
Response from the owner:Thank you for the fantastic review, Sharon! We're thrilled to hear that Tom and Brad provided you with professional and informative service. It's great to know you appreciated their hard work and attention to detail. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. We look forward to serving you again in the future!
John G.
3 weeks ago
Replaced garbage disposal and unclogged faucet. Ward always does a great job. Alan C was great to deal with.
Response from the owner:Thank you for your 5-star review, John! We're thrilled to hear that Alan C provided you with excellent service while replacing your garbage disposal and unclogging your faucet. At Ward Plumbing, Heating & Air, we strive for quality in every job. We appreciate your support and look forward to assisting you again!
Dave & Edna W.
4 weeks ago
Definitely great service from Dwayne. He was prompt, friendly, personable, efficient, neat and thorough.with installation of water filtering system and explaining in detail how the new system works. Dewayne is truly an asset for Ward, Plumbing, Heating & Air.
Response from the owner:Thank you, Dave and Edna Waldrop, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Dwayne provided you with prompt and thorough service. Your support means a lot to us!
Kaya F.
4 weeks ago
Anthony was great, helped us find the issue quickly and provided several options for solving the problem.
Rady L.
4 weeks ago
My project was a complicated and difficult endeavor. I own a historic building in downtown Sylva and have trusted Ward with the maintenance and upkeep of both my commercial and residential properties through their Ward Guard program for years. So, when it came time to replace two commercial air units on top of my historic building, I naturally turned to Ward. They have proven leadership under Brad W. that I trust to do the job right and stand behind their work. Comfort Specialist Jeremy C. worked with me to select the best possible units for my building and made me feel confident in my choices by being well informed and very knowledgeable in his field. Nicki was the project coordinator and assisted in securing the financing I wanted to provide the best economic solution for an expensive install. Every step of the way she provided quick responses and ever quicker solutions to any obstacles in planning the project. She was able to work seamlessly with my carpenter, Robin S. of Birdseye Handyman, to ensure a complicated install would be successful. Ward coordinated with NC DOT, Town of Sylva, Sylva Fire Department, and contractors for crane services to accomplish the removal of the two old units, demo of the old platform, building of a new platform, and placement of the new units. We only needed to close the road for the crane for one hour...that is how well planned and professional this project was handled. Seth, Dillon, and their entire crew worked tirelessly throughout the day to complete the install before my business tenant opened at 5pm that very same day. They were the best crew I have worked with as a commercial landlord. All I can say is thank you to all of the people at Ward for making a very stressful process so much easier. I felt liked I was valued and heard throughout the entire process.
Photo from customer reviewPhoto from customer reviewPhoto from customer review
Response from the owner:Thank you, Rady Large, for your outstanding 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that you trust us with the maintenance of your historic building and that our team, including Brad, Jeremy, Nicki, Seth, and Dillon, met your expectations during the complex HVAC replacement project. Your recognition of our planning and coordination efforts, especially in working with local entities, means a lot to us. We're grateful for your continued support and are always here to ensure your properties are well taken care of. Thank you for choosing Ward PH&A!
Allen F.
4 weeks ago
Brad was not only on time but early. Explained was he was going to do in detail, took multiple pictures, reviewed everything was he was finished. I'm very pleased with Brad, his work and the professional demeanor that he exhibits. We'll be using Brad and Ward Plumbing for our future plumbing needs.
Carol M.
1 month ago
Zachary M. did a great job & explained everything as he went along. On time, professional, & friendly.
Response from the owner:Thank you, Carol M., for your fantastic 5-star review! We're thrilled to hear that Zachary M. provided you with excellent service at Ward Plumbing, Heating & Air. Your satisfaction is our priority, and we appreciate your kind words about his professionalism and friendliness. If you need any further assistance, feel free to reach out!
Buddy D.
1 month ago
Alan and his partner were very nice and professional. Helped me out with my problem and I was glad to have them there
Response from the owner:Thank you, Buddy Driggers, for your 5-star review! We're thrilled to hear that Alan and his partner provided you with professional service at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, feel free to reach out. We appreciate your support!
Matthew W.
1 month ago
The Ward team recently replaced our home’s HVAC system, and we’ve also used them for smaller repairs in the past. Their pricing is competitive, but what truly sets them apart is their excellent communication and customer support. They stand behind their work with real integrity, which is priceless. From sales to installation, office staff, and even the General Manager who personally called to check in, every single person we dealt with was friendly, professional, and a pleasure to work with. Hiring a contractor for a big job can be stressful, but we never regretted choosing Ward. They kept us well informed, supported, and proved there’s a reason they’ve been a staple in WNC for decades. Thank you, Ward!
Response from the owner:Thank you, Matthew Wilkerson, for your outstanding 5-star review! We're thrilled to hear that you had a positive experience with Ward Plumbing, Heating & Air during your HVAC system replacement and past repairs. Our team's commitment to excellent communication and customer support is something we take pride in. Your feedback reinforces why we strive to provide top-notch service in WNC. If you need anything in the future related to HVAC or plumbing, don't hesitate to reach out. Thank you for choosing Ward PH&A!
Mark P.
1 month ago
On behalf of my mother, I would like to say a very big THANK YOU!, to Ward and plumbing systems tech Jeb. He was very professional and courteous. Mom stated it was like angels had arrived to fix her plumbing issue (which I unfortunately caused by trying to repair a leaky Delta shower cartridge). Mom was very happy that you were able to fit her in 4 days early, and she is very happy and satisfied with Ward and has recommended Ward to others for their plumbing and or heating and or air conditioning needs. Thank you again Ward and Jeb and crew for taking care of my moms HVAC and plumbing service. I also want to say thank you to Wards and the techs,.. Thank you! M. Price
Response from the owner:Thank you, Mark Price, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We truly appreciate your kind words about our technician Jeb and the service provided. It's great to hear that your mom felt well taken care of and that we could resolve her plumbing issue quickly. Thank you for recommending us for plumbing, heating, and air conditioning needs. We're here to help anytime!
David C.
1 month ago
Steve with Ward showed up promptly on time, was super thorough trouble shooting our dead system and had us up and working in an hour and a half. He was very knowledgeable and extremely courteous! Thank you!
Michael Z.
1 month ago
Caleb M finished the job today that was started yesterday. The work was very professional and done above expectations.
Response from the owner:Thank you, Michael Zarate, for your 5-star review! We're thrilled to hear that Caleb M delivered professional service that exceeded your expectations. At Ward Plumbing, Heating & Air, we strive for excellence in every job. We appreciate your feedback!
Will C.
1 month ago
This was for an estimate. Alan and André were prompt and professional. Very thorough and ensured all of my questions were answered.
Tara N.
1 month ago
Dewayne L. was so kind, professional, informative, thorough, and organized. As a first time home owner, he answered all my questions and gave additional context where I needed it to bring me up to speed on what a homeowner should know generally about their home’s plumbing and what the specific issues were in my home’s plumbing. He prioritized the work to restore my home’s safety and bring back hot water. Ward should know they have a very talented employee in Dewayne — both in plumbing expertise and client interaction/education. Thank you so very much, Dewayne!
Response from the owner:Thank you, Tara, for your wonderful 5-star review of Ward Plumbing, Heating & Air, and congratulations on the purchase of your first home! We're thrilled to hear about your positive experience with Dewayne. His professionalism and expertise truly make a difference. Your feedback is greatly appreciated, and we'll be sure to pass your kind words along to him. If you need any further assistance with plumbing or HVAC, don't hesitate to reach out!
Terri B.
1 month ago
Awesome service!
Response from the owner:Thank you so much for taking the time to leave such a fantastic review, Terri! We are thrilled to hear that you had an awesome experience with our team at Ward Plumbing, Heating & Air. Our goal is always to provide top-notch service and it's great to know that we exceeded your expectations. We truly appreciate your business and look forward to serving you again in the future. Thanks again for choosing us! - The Ward Plumbing, Heating & Air Team
Curtis
1 month ago
Knowledgeable, quick, efficient. Will be recommending in the future.
Response from the owner:Thank you, Curtis, for your fantastic 5-star review! We're thrilled to hear you found our team at Ward Plumbing, Heating & Air knowledgeable, quick, and efficient. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
David P.
1 month ago
Responsive, professional, knowledgeable, and efficient services.
Response from the owner:Thank you, David, for your 5-star review! We're thrilled to hear that you found our services at Ward Plumbing, Heating & Air to be responsive, professional, knowledgeable, and efficient. Your satisfaction is our priority! We look forward to serving you again in the future.
Sandy S.
1 month ago
Jeremy was awesome and I will ask for him again for anything I need . A true professional and honest . His helper was a nice young man and very helpful .
Response from the owner:Thank you, Sandy, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Jeremy and his helper provided you with exceptional service. We truly appreciate your support and look forward to assisting you again in the future!
Dooler C.
1 month ago
Jeremy B. and team did a great job redoing the plumbing for our whole house. They’re respectful of our space, keep us informed, and our little dog made a new best friend. I really appreciate y’all!
Response from the owner:Thank you, Dooler C., for your wonderful 5-star review of Ward Plumbing, Heating & Air! We’re thrilled to hear that Jeremy B. and the team did a great job with your whole house plumbing. We take pride in respecting our customers' spaces and building connections, even with furry friends. We appreciate your support and look forward to assisting you again in the future!
Jerry T.
1 month ago
Scheduled Ward to fix kitchen sink issues on a 20 year old home. As always Jeremy showed up on time, discussed the solution and finished quickly. We won't recommend anyone but Ward.
Response from the owner:Thank you, Jerry, for your fantastic 5-star review! We're thrilled to hear that Jeremy provided timely and efficient service for your kitchen sink issues. Your trust in Ward Plumbing, Heating & Air means a lot to us. We appreciate your recommendation and look forward to serving you again!
michael M.
1 month ago
I did not meet Dwayne personally but spoke with him by phone. Very knowledgeable and helpful. I would recommend.
Response from the owner:Thank you, Michael Mazenko, for your 5-star review! We're glad to hear that Dwayne provided you with knowledgeable and helpful service. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, feel free to reach out!
PJ J.
1 month ago
Very pleased. Excellent job with service
Response from the owner:Hi, PJ JOHNSON. Thank you for choosing WARD PH&A for professional HVAC installation services. We appreciate your business and you taking time to let us know you had a 5-Star experience with Dave G. and our Install crew. Please also keep us in mind when you need 5-Star plumbing service! Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
Deborah B.
2 months ago
The guys that came out were wonderful on many levels. Friendly yet professional. Informative and walked me through the many levels involved with finding a water leak. Thank you Ward plumbing! Bradley H. Thank you so much!
Response from the owner:Thank you for your kind words, Deborah! We're thrilled to hear that our team provided friendly and professional service while helping you with your water leak in Maggie Valley. At Ward Plumbing, Heating & Air, we strive to keep our customers informed and satisfied. If you need any further assistance, feel free to reach out!
Angela D.
2 months ago
Jeremy and his team were very communicative and helpful in the unfortunate work of replacing the sewer line. The work was completed quickly with as little disruption as possible.
Response from the owner:Thank you, Angela Dills, for your 5-star review, and for your loyal business as a WardGuard Club Member! We're glad to hear that Jeremy and his team at Ward Plumbing, Heating & Air provided you with excellent communication and a quick sewer line replacement. Your satisfaction is our priority!
Michael
2 months ago
Jeremy showed up when he said he would and was ready to get to work as soon as he arrived. His knowledge and experience quickly identified the problem and presented the solution and cost estimate. He was polite, courteous and helped greatly in a time of need. I would highly recommend Jeremy and Ward Plumbing. Thanks for the excellent service! A+
Response from the owner:Thank you, Michael, for your fantastic 5-star review, and for being a values member of our WardGuard Club! We're thrilled to hear that Jeremy provided prompt and knowledgeable service during your time of need. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, don’t hesitate to reach out!
Stephen K.
2 months ago
Alan and his assistant were very knowledgeable, friendly and skilled plumbers. I recommend Ward Plumbing highly!
Response from the owner:Thank you, Stephen Knight, for your wonderful 5-star review! We’re thrilled to hear that Alan and his assistant provided you with knowledgeable and friendly plumbing service at your home in Glenville. Your recommendation means a lot to us at Ward Plumbing, Heating & Air! If you need any further assistance with plumbing or HVAC, don't hesitate to reach out.
Jo M.
2 months ago
Ian came out after another company had quoted us $4,500 to replace a coil. It turned out we had water dripping on our floor because there was a hole in the drip pan that needed to be plugged. The cost would have been $127 but we joined the maintenance program and there was no fee for today. I highly recommend Ward plumbing and heating. Remember always get a second estimate.
Response from the owner:Thank you, Jo Melo, for your fantastic 5-star review! We're thrilled to hear that Ian was able to identify the issue with your drip pan and provide a cost-effective solution at your home in Waynesville. Our WardGUard maintenance program is designed to offer great value, and we're glad it worked out for you. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you ever need our HVAC or plumbing services again, don't hesitate to reach out!
Dianne M.
2 months ago
Jeremy was very professional and communicated well. I look forward to working with him on project completion. In April 2026, Ward charged an excessive price and promised to come back to complete the job. They did not come back and would not return my calls. I really got taken in by this company. My recommendation is to stay away from them.
Response from the owner:Thank you, Dianne Messer, for your 5-star review! We're thrilled to hear that Jeremy provided professional service and communicated effectively. At Ward Plumbing, Heating & Air, we strive for excellence in every project. We look forward to continuing to work with you!
MusicDragon
2 months ago
I'm on city water and had a high water bill and needed to have the obvious leak taken care of. Jeb and Enoch came out and thoroughly inspected under my trailer and my property and found the leak in an unused bathroom. Thankfully they were able to turn off a couple valves to stop the leak. The guys were polite and wanted to help. Great service.
Response from the owner:Thank you, MusicDragon, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Jeb and Enoch provided you with excellent service and quickly resolved your leak issue. Your satisfaction is our priority, and we appreciate your kind words about our team's professionalism. If you need any further plumbing or HVAC assistance, feel free to reach out!
Ian M.
2 months ago
Justin W was helpful, informative and patient when addressing our HVAC needs. He made sure we understood everything and helped provide key ways to improve efficiency in our home.
Response from the owner:Thank you for your 5-star review, Ian! We're thrilled to hear that Justin W provided you with helpful and informative service for your HVAC needs at Ward Plumbing, Heating & Air. If you have any more questions or need further assistance with HVAC or plumbing in Waynesville, feel free to reach out!
Angela L.
2 months ago
Much appreciation to Andrew and team for doing a thorough, quality job installing our inline water heater. Friendly customer service and customer updates all along the way.
Response from the owner:Thank you, Angela, for your wonderful 5-star review! We're thrilled to hear that Andrew and the team provided you with thorough and quality service during your inline water heater installation at your home in Waynesville. Your appreciation for our friendly customer service and updates means a lot to all of us at Ward PH&A. If you need any further plumbing or HVAC assistance, feel free to reach out!
Cathy J.
2 months ago
Jeramy is the best! I would recommend him all day long!!
Response from the owner:Thank you for the glowing 5-star review, Cathy! We're thrilled to hear you had a great experience with Jeremy B. at Ward Plumbing, Heating & Air at your home in Sylva. Your recommendation means a lot to us! If you need any further plumbing or HVAC assistance, feel free to reach out.
L. L.
2 months ago
DavidG. Was awesome! He and his team installed a new HVAC system in a couple of hours. He was personable and very efficient.
Response from the owner:Thank you, L. Laird, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that William B. provided you with exceptional service during your ductwork repair. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Ann W.
2 months ago
Bradley was prompt and was very helpful going beyond the problem we were having with our filter system and will be maintaining our heat pump. We were very pleased with the service we received and would recommend this business to our friends.
Response from the owner:Thank you, Ann Warren, for your fantastic 5-star review! We're thrilled to hear that Bradley provided prompt and helpful service with your filter system and heat pump maintenance at your home in Canton. Your recommendation means a lot to us! If you need any further assistance with plumbing or HVAC, feel free to reach out.
Sue Ellen H.
2 months ago
Dewayne was very polite, professional, installed new toliet quickly and efficiently. He left work area clean and neat. I am very pleased.
Response from the owner:Hi Sue Ellen Hopper, thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that our team, especially Amanda and Ian, were able to assist you efficiently and effectively. We understand the importance of addressing any issues with your unit to prevent further damage. Thank you for trusting us during this difficult time. We truly appreciate your business and hope to continue providing top-notch services. Please feel free to reach out to us at (828) 586-WARD if you have any other concerns. Stay safe! - Ward Plumbing, Heating & Air
Jackie C.
2 months ago
I had a plumbing issue as my garbage disposal died. I needed to have it removed and wanted to install regular plumbing without another disposal. Ward’s technician, Anthony, was knowledgeable and very thorough. He was great to work with and fixed it to my complete satisfaction. I highly recommend this company!
Response from the owner:Thank you, Jackie Case, for your wonderful 5-star review! We're thrilled to hear that our technician, Anthony, provided knowledgeable and thorough service while addressing your garbage disposal issue at your home in Waynesville. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, feel free to reach out.
Tim C.
3 months ago
Professional. On time. Great workmanship!
Response from the owner:Thank you, Tim Clark, for your fantastic 5-star review! We’re thrilled to hear you were satisfied with the professional service and workmanship our team provided at your home in Canton. Your support means a lot to us!
Natosha F.
3 months ago
Bradley did a very thorough job repairing multiple faucets that had broken. He listened to my concerns and skillfully addressed all the issues.
Response from the owner:Thank you, Natosha Fanning, for your 5-star review! We're glad to hear that Bradley provided thorough and attentive service while repairing your faucets in Clyde. At Ward Plumbing, Heating & Air, we strive for excellence, and it's great to know we met your expectations. If you need further assistance with plumbing or HVAC, feel free to reach out!
Melissa H.
3 months ago
Seth and his team were excellent! They arrived on time and finished the job early. Seth explained our new system to us and answered all our questions. Highly recommend!
Response from the owner:Thank you for your wonderful 5-star review, Melissa! We're thrilled to hear that Seth and his team provided excellent service and that you are happy with your new HVAC system. We appreciate your recommendation! If you need any further assistance with HVAC or plumbing, don't hesitate to reach out to Ward Plumbing, Heating & Air.
Jennie I.
3 months ago
On time, very professional. Bradley H did an excellent job for us!
Response from the owner:Thank you, Jennie Ienzer, for your 5-star review! We're thrilled to hear that Bradley H. provided you with excellent service at Ward Plumbing, Heating & Air. Your satisfaction is our priority!
SmokyMountain H.
3 months ago
Fast, professional and highly skilled plumbers.
Response from the owner:Thank you, SmokyMountain Homewatch, for your 5-star review! We're glad to hear that you found our team at Ward Plumbing, Heating & Air to be fast, professional, and highly skilled. We're here to help you any time with plumbing or HVAC. Your feedback is truly appreciated!
TJ C.
3 months ago
Dewayne Long did a wonderful job troubleshooting and repairing our plumbing. He is very knowledgeable and personable.
Response from the owner:Hi, TJ Chris (WNC Diner). On behalf of all of us at WARD PH&A, thank you for the opportunity to provide professional HVAC services! We appreciate your business and you taking time to let us know you had a 5-Star experience with Allen Cochran. Please also let us know when you need 5-Star plumbing service! Thanks again! Your Friends at Ward Plumbing, Heating & Air 🙂
Marlene K.
3 months ago
Excellent service. Professional, thorough and friendly. Definite recommend to all.
Response from the owner:Thank you, Marlene Kea, for your excellent 5-star review! We're thrilled to hear you found our service at Ward Plumbing, Heating & Air to be professional, thorough, and friendly. Your recommendation means a lot to us! If you need any assistance in the future with HVAC or plumbing, don’t hesitate to reach out.
Al B J.
3 months ago
Ward Plumbing did an excellent job for us. Our 21 year old hvac system finally died. Ward sent a technician out quickly and diagnosed its demise. We had a new system installed about a week later. All of the people we dealt with were very professional, well experienced and timely. Overall my experience was very positive. I would have no problem recommending Ward to any of my friends and family.
Response from the owner:Thank you, Al B Jamin’, for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our team at Ward Plumbing, Heating & Air. It's great to know that we could quickly diagnose your HVAC system and provide a timely installation of your new system for your home in Waynesville. Your recommendations mean a lot to us! If you need any further assistance with HVAC or plumbing, don’t hesitate to reach out.
brian H.
4 months ago
Ian identified the issued and had a solution right away. He was great! Thanks!
Response from the owner:Thank you for the fantastic 5-star review, Brian! We're thrilled to hear that Ian was able to quickly and efficiently resolve the issue for you. All of our team at Ward Plumbing, Heating & Air appreciate your feedback and look forward to serving you again!
Seth R.
4 months ago
Bradley H came out and replaced our pressure tank and everything associated with it. We had multiple things that had failed and we're causing water pressure issues. He explained each and showed me each issue. His work was neat and he was very professional. I would definitely recommend.
Response from the owner:Thank you, Seth Reeves, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley provided professional service while replacing your pressure tank and addressing your water pressure issues in Canton. Your recommendation means a lot to us! If you need any further assistance with plumbing or HVAC, don't hesitate to reach out.
Nancy Y.
4 months ago
Jeremy B. was very thorough. Highly recommend.
Response from the owner:Thank you for your 5-star review, Nancy Yurko! We appreciate your recommendation and are glad to hear that Jeremy B. provided thorough service. At Ward Plumbing, Heating & Air, we strive for excellence in all plumbing & HVAC services. If you need anything in the future, feel free to reach out!
Ronald F.
4 months ago
Steve was very polite and professional. He answered all my questions and concerns. Been very happy with Wards
Response from the owner:Thank you, Ronald, for the wonderful 5-star review! We're thrilled to hear that Steve provided you with polite and professional service at your home in Waynesville. Your happiness with Ward Plumbing, Heating & Air is our top priority. If you need anything else, feel free to reach out!
Denise E.
4 months ago
Andrew and Jeff potentially saved us from excessive future expenses by identifying current plumbing issues and providing professional solutions. I’m very impressed that the HVAC team (Zach) and the plumbing team (Andrew and Jeff), along with the office team, work so closely together. The photos and documentation are very helpful. I am extremely impressed by their level of knowledge and expertise. WARD surpasses all experiences I’ve had with HVAC and plumbing solutions in Haywood Co. I highly recommend WARD.
Response from the owner:Thank you, Denise Engle, for your fantastic 5-star review! We're thrilled to hear that Andrew, Jeff, and Zach were able to identify plumbing and HVAC issues and provide effective solutions for you in Maggie Valley. It's great to know that our teamwork and detailed documentation made a positive impression. Your recommendation means a lot to us at Ward Plumbing, Heating & Air! If you need anything else, please don’t hesitate to reach out.
Belew F.
4 months ago
Had frozen pipes and Ward was able to fit us in a day earlier the tech was very good at communicating. Happy that we now have water again. He also gave me a good picture of everything that was going on and helped us understand what to do better in the future
Response from the owner:Thank you, Belew Family! We're thrilled to hear that Ward Plumbing, Heating & Air was able to assist you quickly with your frozen pipes in waynesville. It's great to know that our technician effectively communicated and helped you understand how to prevent future issues. We appreciate your positive feedback and look forward to serving you again! PLease also keep us mind when you need 5-Star Heating & Air services.
Cheryl M.
5 months ago
Great service; pleasant and knowledgeable. Would recommend.
Response from the owner:Thank you, Cheryl Meyers, for your fantastic 5-star review! We're thrilled to hear that you experienced great service from Ward Plumbing, Heating & Air at your home in Waynesville. Your recommendation means a lot to us! If you need any help with plumbing or HVAC in the future, don’t hesitate to reach out.
Kendra M.
5 months ago
New heat pump and furnace for mother’s home.
Response from the owner:Thank you, Kendra Medford, for your 5-star review! We're thrilled to hear that you chose Ward Plumbing, Heating & Air for your mother's new heat pump and furnace installation, and had a great experience! We appreciate your trust in our services! If you need anything in the future, feel free to reach out.
Angelia S.
5 months ago
Joe C came to check my home heating unit today & so glad he did. Made sure everything is clean & working efficiently. Very professional
Response from the owner:Dear Angelia, thank you for your outstanding 5-star review for Ward Plumbing, Heating & Air! We are thrilled to hear that Will E. provided you with exceptional service and explained the process in detail. It is always our priority to leave our customers with a clean and comfortable home. We appreciate your support and valued feedback. Should you need any assistance in the future, do not hesitate to contact us at (828) 586-WARD. Thank you again for choosing us! - Ward Plumbing, Heating & Air
Elizabeth C.
5 months ago
Dewayne was great! He installed a new hot water heater for us. Very knowledgeable and efficient!
Response from the owner:Thank you for your 5-star review, Elizabeth! We're thrilled to hear that Dewayne provided you with knowledgeable and efficient service during your hot water heater installation in Waynesville. Your satisfaction means a lot to us! PLease let us know if we cna help you with plumbing or HVAC in the future.
John N.
5 months ago
This company overall has been fantastic. As a former tradesmen, they've earned my future business.
Response from the owner:Thank you for your fantastic 5-star review, John! We're thrilled to hear that you had a great experience with Ward Plumbing, Heating & Air at your home in Clyde. Your support means a lot to us, and we look forward to serving you again in the future when you need HVAC or plumbing assistance!
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