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Downtown Asheville, North Carolina
Ward Plumbing, Heating & Air Is Your Go-To Choice For Plumbing and HVAC Services in Downtown Asheville, North Carolina

For Urgent Service Requests, Please Call 828-586-WARD.

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HVAC & Plumbing Services in Downtown Asheville, North Carolina

Our mission is to keep you safe and comfortable. Contact us today, and you’ll get a friendly, knowledgeable Western North Carolinian on the other end.

Our team of top-rated heating & cooling experts are ready to help. To get started, give us a call at 828-586-WARD or schedule service online.

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Reliable Heating, Cooling & Plumbing for Downtown Asheville 

Downtown Asheville is the beating heart of Western North Carolina. Your home or business deserves HVAC and plumbing services that understand the unique challenges of urban living, whether you own a bungalow along Montford Avenue or a modern condo near Pack Square.

At Ward Plumbing, Heating & Air, our technicians have served downtown Asheville for over 45 years. Over the years, we’ve had lots of emergency calls: burst pipes breaking as early as 2 am and boilers choosing to quit outside regular business hours. That’s why our team is available for emergency repairs.

Call our office, send us a message, or schedule service online. We’ll send an experienced tech to get your HVAC or plumbing system running.

Downtown Asheville Heating Services

Winter in downtown Asheville means frosty mornings along the French Broad River and snow-dusted rooftops from Battery Park to the River Arts District. Your heating system needs to keep up with mountain weather while handling the quirks of older homes and tight urban spaces.

Our heating services cover every system type you’ll find in downtown buildings:

  • Furnaces
  • Heat pumps
  • Boilers

Our HVAC contractors are available for emergency services. A broken furnace at midnight gets the same fast response as a Tuesday afternoon service call.

Signs Your Heating System Needs Professional Help

Older homes in neighborhoods like Montford, Kenilworth, and Grove Park often have aging heating systems that need extra attention. 

Call for service if you notice:

  • Strange odors coming from vents or the unit
  • Weird noises like humming or squealing
  • A yellow burner flame 
  • Continuous running or uneven heating between rooms
  • Rising energy bills with no change in usage

Not sure if you need a technician? Give us a call. Our team will be transparent about the problem. Sometimes you can fix it yourself, while other times, you need professional help to keep your system safe and efficient.

Before cold weather hits each year, schedule routine maintenance on your heating system. Catching small problems early prevents expensive emergency repairs in January.

Air Conditioning & Indoor Air Quality Solutions

Summer in downtown Asheville brings humidity that rolls up from the French Broad River and temperatures that turn brick buildings into ovens. Your air conditioning system needs to handle both the heat and the moisture to keep your home comfortable.

Our cooling services include:

  • Air conditioning installation and replacement
  • Scheduled AC repairs
  • Emergency cooling system repairs
  • Air conditioning maintenance
  • Indoor air quality services
  • Ductless mini-split systems services

When to Replace Your Downtown Asheville AC System

Air conditioners in downtown buildings may work overtime because urban heat islands make temperatures higher than the surrounding areas.

It may be time to replace your cooling system if:

  • Your AC runs nonstop, but rooms still feel warm and muggy
  • Energy bills have been steadily increasing
  • Your cooling system is more than 15 years old
  • You’re experiencing frequent breakdowns, and repair costs are piling up

Getting a new air conditioner before the current one dies completely saves you from enduring the July heat while waiting for emergency service. Modern systems also run much more efficiently, and lower your monthly utility bills.

We’ll help you choose the right model for your budget, comfort, and energy needs. Then our technicians will install it quickly so you can start enjoying reliable cooling.

Indoor Air Quality for Urban Living

Downtown living means you’re closer to restaurants, traffic, and other air quality factors. Older homes may often have dust, allergens, and poor ventilation. Plus, compact condos and apartments can trap humidity and stale air.

We can help improve your indoor air quality with:

  • Air purification systems
  • Whole-home humidifiers and dehumidifiers
  • Advanced filtration systems

Better indoor air quality means fewer allergy symptoms, less dust, and a more comfortable home year-round.

Plumbing Services for Downtown Asheville Properties

Your plumbing system stays out of sight until something goes wrong. A clogged drain. A leaking pipe. A water heater that quits on the coldest night of the year. Suddenly, you realize how much you depend on reliable plumbing.

Our skilled technicians handle any plumbing issue:

  • Water heater repair and replacement
  • Drain cleaning and clog removal
  • Pipe repairs and leak detection
  • Sewer and water line service
  • New fixture installations
  • Water treatment and filtration

We offer emergency plumbing service to downtown Asheville. Call our plumbing professionals anytime, day or night.

Plumbing Upgrades for Older Downtown Buildings

Many downtown homes still have original plumbing from decades ago. The reality is that galvanized pipes can corrode, clay sewer lines can crack, and tank water heaters rust out after 10 to 15 years.

You should consider upgrading these fixtures:

  • Water heaters, especially units more than 10 years old
  • Supply pipes that are corroded 
  • Sewer lines
  • Faulty Fixtures such as toilets, sinks, and faucets

Renovating your kitchen and want new fixtures to match? Need to replace a leaking toilet? Don’t stress about the installation. We’ve got you covered.

Financing & Other Financial Solutions

At Ward Plumbing, Heating & Air, we understand that HVAC and plumbing work can come unexpectedly. That’s why we offer smart financial options to help manage costs. Financing is available with approved credit. We also help you identify any tax credits or local rebates you may qualify for, making the investment more manageable.

We aim to provide fair and transparent pricing for our Asheville customers – without compromising on professionalism or quality.

Book HVAC & Plumbing Service in Downtown Asheville Today

Ward Plumbing, Heating & Air delivers five-star service to downtown Asheville homes and businesses. Call us at 828-785-4701 anytime for emergency repairs or to schedule routine maintenance.

Don’t wait until a small problem becomes an expensive emergency. Schedule a service online, contact us, or give us a call now!

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Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!

Excellent
Ward Plumbing, Heating & Air4.8
Based on 3091 reviews
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Javon B.
2 days ago
Great experience! Dewayne is awesome!
Greg H.
3 days ago
Joe Carey, your service technician, came out and got our AC unit up and running. He also explained what our voltage issue was. Overall, he did a great job. I would definitely recommend this company for any AC issues.
Gary H.
7 days ago
This visit was for two plumbing issues. Jeb completed the work in a timely manner with his apprentice. Highly recommend Ward for HVAC and plumbing issues in the Sapphire, NC area.
Response from the owner:Thank you, Gary, for your 5-star review! We're glad to hear that Jeb and his apprentice efficiently resolved your plumbing issues. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, don’t hesitate to reach out!
Gwen H.
1 week ago
I called Ward Plumbing because the Moen Flo device in the crawlspace of my home was offline. Jeb B. was able to reset the device without any problems. Jeb was professional, courteous and knowledgeable about the Moen Flo device. He gave me straightforward answers to my questions and even offered a few options that I had not thought about beforehand. I always call Ward Plumbing when I have issues at my house. Ward is a wonderful company to do business with.
Response from the owner:Thank you, Gwen Hafford, for your fantastic 5-star review! We're thrilled to hear that Jeb B. provided you with professional and knowledgeable service while addressing your Moen Flo device. It's always our goal at Ward Plumbing, Heating & Air to ensure our customers have a great experience. We appreciate your loyalty and look forward to assisting you with any future plumbing or HVAC needs!
Mary H.
1 week ago
Terrific job all the way round from set up through clean up for our mini-split Mitsubishi unit for the glassed in porch. The guys were all pros and it would be impossible to pick just one. We will definitely look to Ward when we replace our 20 year old forced heat and air and will have your guys do our service calls. Our sincere to everyone involved including Nikki who kept us updated on timing.
Response from the owner:Thank you, Mary Harrison, for your fantastic 5-star review! We're thrilled to hear that you had a terrific experience with our team at Ward Plumbing, Heating & Air during the installation of your Mitsubishi HVAC system. It's great to know that our professionals met your expectations and that Nicki kept you informed throughout the process. We look forward to assisting you again when it's time to replace your 20-year-old system! Thank you for choosing us!
T Q.
1 week ago
The plumbing repairs were done on time and exactly what I asked for. Everything looked better after the work was completed than when they started. Everything was done above my expectations and I couldn't be happier.
Response from the owner:Thank you, T Q, for your wonderful 5-star review! We're thrilled to hear that the plumbing repairs by Ward Plumbing, Heating & Air exceeded your expectations and that everything looks better now. Your satisfaction is our priority! If you need any further assistance with plumbing or HVAC, don't hesitate to reach out.
Scott P.
1 week ago
Dewayne L. Was extremely knowledgeable and a complete professional. Ward plumbing are the guys to go with for your plumbing needs.
Response from the owner:Thank you for the fantastic 5-star review, Scott P! We're thrilled to hear that Dewayne L. provided you with knowledgeable and professional service. At Ward Plumbing, Heating & Air, we strive to meet all your plumbing and HVAC needs. We appreciate your recommendation!
Kris L.
1 week ago
HVAC went out. Ian came out and fixed it like it was nothing. In and out quick. Excellent stuff 👍
Response from the owner:Thank you, Kris Lee, for the fantastic 5-star review! We’re glad to hear that Ian was able to quickly resolve your HVAC issue. Your satisfaction is our priority! If you need any further HVAC or plumbing assistance, feel free to reach out.
Bill B.
1 week ago
I chose 5-stars only because a 6th was not an option. Ward PH&A has two excellent HVAC techs in Jeff and Austin - both are young, professional and very knowledgeable. Ward also assisted with a plumbing project this past year = good results. I highly recommend Ward to any with plumbing, HVAC and mechanical needs. Update, 7/27/2026…I have reviewed Ward twice, both were 5-star reviews; today however, my comments will be less so. I remain a Ward customer, but am truly disappointed in what has been a Customer No Service response…to an emergency call in for assistance and resolution. The Ward website clearly provides directions for emergency assistance, which I followed early this morning. In short, we retired last night with an operational HVAC system and awoke this morning with a non-operational system. As if 8:15AM, I provided details, and was told we’ll schedule you for the next available appointment, that communication was received by mid-morning, and scheduled for 4 August 2026, 8 days from today. Subsequently, I called Ward again before midday, and spoke with a second customer service contact…requesting an update. I was told she’d discuss this with a supervisor, and then share an update…crickets! By late afternoon, my wife followed up with Ward, again requesting an update on an “emergency” request, and was again told by the customer service rep that she’d discuss with a supervisor and respond…it’s currently 7:30PM, crickets! I have no intention on leaving this service company, their work to date has been very positive, with scheduled maintenance…for which we pay a monthly fee, and with that I have little to challenge. But, as an existing customer, and loyal to their mission, I take exception with a total lack of emergency support. Any company can shine with the easy assignments, the true character of a great company is seen in how it assists all customer needs. As of now, my review is somewhere between 1 - 2 stars. Tomorrow, that may change. Update, 7/29/2026…I want to share that Ward Plumbing, Heating & Air did respond to what was, in my opinion, an emergency service request. A tech was dispatched, Tuesday 7/28, to assess, and was able to resolve the problem with a non-functioning AC unit. The tech, a 5-star technician, both for technical support and customer relations, was able to assess the problem and correct with 60-minutes. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ My thanks to Ward for hearing my complaint, and correctly choosing to escalate and resolve the problem. When I reached out for help on Monday morning, I wasn’t seeking, nor was I asking for anything special, just reporting an unexpected system failure and requesting help to assess and successfully repair. An emergency, not a scheduled maintenance request…that distinction was ultimately established, not without complaint, but was resolved to this customer’s satisfaction. All businesses have gaps in their operations, and most work continuously to improve…I would include Ward in that generalization, but what I found, and had to push back against was, and/or is an operations gap. I’m confident they have reviewed this service request and will ultimately make changes that will improve their service delivery model. As I stated in my initial comments on Monday 7/27/2026, I have no intention on discontinuing my routine maintenance service, and I still recommend Ward as a HVAC service provider.
Response from the owner:Thank you for your detailed feedback, Bill. We truly appreciate your loyalty to Ward Plumbing, Heating & Air and your recognition of our technicians, Jeff and Austin. We apologize for the initial delay in responding to your emergency call and understand how frustrating that can be. We’re glad to hear that the issue with your AC unit was resolved quickly and to your satisfaction. Your comments will help us improve our service delivery and ensure better communication in the future. We're dedicated to addressing all customer needs promptly, especially in emergencies. Thank you for your continued trust in us. If you need anything further, please feel free to reach out.
Foreman B.
1 week ago
The company has been great to work with and Dewayne has been great all thru the installment process. Great job!
Response from the owner:Thank you, Foreman Bradley! We're thrilled to hear that you had a great experience with Ward Plumbing, Heating & Air and that Dewayne provided excellent service during the installation process. Your feedback is greatly appreciated!
Rita F.
1 week ago
Jeff was wonderful to work with! He was very kind and informative! He worked on our Heating and Air unit. Would absolutely use him again and we highly recommend him!
Response from the owner:Thank you, Rita Ferrin, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Jeff provided you with excellent service on your heating and air unit. Your recommendation means a lot to us! We look forward to assisting you again in the future.
Mark L.
2 weeks ago
Bradley did an excellent job installing a kitchen facet and disposal. He ran into several obstacles and managed each one successfully. The cost of the service was a bit higher than I thought it would be but at the end of the day it was done professionally and I would never have been able to do it on my own.
Response from the owner:Thank you, Mark Linehan, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley provided excellent service while installing your kitchen faucet and disposal. It's great to know he handled the obstacles professionally. We appreciate your perspective regarding the cost, and we're glad you're satisfied with the outcome. If you need any further assistance with plumbing or HVAC, feel free to reach out!
Wendy V.
2 weeks ago
Jeremy and Jeff were amazing. They never let a “tricky” install stop them. They were upfront and honest, and the final job exceeded our expectations. Thank you guys for finishing the job as it should be done, and not leaving me without hot water! You are appreciated.
Response from the owner:Thank you, Wendy Vargo, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Jeremy and Jeff provided exceptional service during your installation. Your satisfaction is our priority, and we're glad we could ensure you had hot water. We appreciate your kind words and support!
Jim C.
2 weeks ago
I have been a satisfied Ward's customer for 10 years.
Response from the owner:Mr. Coffin, Thank you for your loyal business over a decade!
Kathryn R.
2 weeks ago
Technicians were polite and knowledgeable. Explained all work to be done. Left worksite clean.
Response from the owner:Thank you, Kathryn Roberts, for your wonderful 5-star review! We're glad to hear that our technicians were polite and knowledgeable, and that they took the time to explain the work thoroughly. At Ward Plumbing, Heating & Air, we strive to maintain a clean worksite and provide excellent service. We appreciate your feedback!
Diane B.
2 weeks ago
Dave and Justin did an excellent job. They were professional and courteous while showing total respect for our home. I highly recommend them!
Response from the owner:Thank you, Diane Bennett, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Dave and Justin provided you with professional and courteous service during your professional HVAC installation. Your recommendation means a lot to us!
Ryan B.
2 weeks ago
Great work Dewayne and Levi!
Response from the owner:Thank you, Ryan Brumfield, for your fantastic 5-star review! We're thrilled to hear you were pleased with the work Dewayne and Levi did. At Ward Plumbing, Heating & Air, we strive for excellence on every visit. We appreciate your support!
Sue J.
2 weeks ago
We were overdue in having maintenance done on our HVAC. Jeff did a great job in taking care of everything. He explained everything to us and was very professional. A reasonable price too. Will definitely continue using Ward Plumbing, Heating and Air!
Response from the owner:Thank you, Sue Jones, for your 5-star review! We're thrilled to hear that Jeff provided you with excellent service and professionalism during your HVAC maintenance visit. We appreciate your trust in Ward Plumbing, Heating & Air and look forward to serving you again in the future!
T & S S.
2 weeks ago
Very happy with service tech. He was through and found issues immediately, had part on truck, Also had HVAC running back running at full potential.
Response from the owner:Thank you, T & S Smith, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that our service technician was thorough and quickly resolved your HVAC issues. Your satisfaction is our priority! If you need anything else related to HVAC or plumbing, feel free to reach out.
Jean W.
2 weeks ago
These guys worked really hard and did a great job ! Very conscientious about their work. It was expensive but you get what you pay for.
Response from the owner:Thank you for your 5-star review, Jean White! We're thrilled to hear that you found our team at Ward Plumbing, Heating & Air to be hardworking and conscientious. We appreciate your recognition of the quality of our services, even if it came at a higher cost. If you need anything in the future, please don’t hesitate to reach out!
Jeanie W.
2 weeks ago
Water heater repair. Brad did an excellent job. He was here in a timely manner, explained many things about our aging water heater , serviced it and provided estimates to replace it. We will definitely call him back when we are ready to replace it. Knowledgeable and efficient.
Response from the owner:Thank you for your 5-star review, Jeanie White! We're glad to hear that Brad provided excellent service during your water heater repair in FRanklin from Ward Plumbing, Heating & Air. Your satisfaction is our priority, and we look forward to assisting you when you're ready for the replacement. If you need anything in the future, just let us know!
Billy F.
2 weeks ago
Their crew were professional, polite, and went the extra mile to solve problems that were not of their making.
Response from the owner:Thank you, Billy, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that our crew's professionalism and dedication made a positive impact on your experience. If you need any further assistance with plumbing or HVAC, please don't hesitate to reach out. We appreciate your support!
Peter B.
2 weeks ago
Levi is The Man ( with helper Steve). Professional, knowledgeable, timely and competent. And reasonably priced. Thanks Levi! Recently Alan C came out for leak diagnosis. Nice guy with good advice on other potential issues. Thanks Alan!
Response from the owner:Thank you, Peter, for your outstanding 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Alan was able to assist you with the leak diagnosis and offer valuable advice. We appreciate your support and look forward to serving you again!
Glenn M.
3 weeks ago
Very professional
Response from the owner:Hi Glenn, Thank you for your 5-star review about the professional service we provided. We are so thrilled to have provided such a great experience and appreciate you taking the time to leave this review! Thank you again for your review, and have a great day! Sincerely, Ward Plumbing, Heating & Air
Deb J.
3 weeks ago
Dwayne took care of everything in a professional and efficient manner! He described the job thoroughly and sent excellent documentation of everything he did. We highly recommend Dwayne and Ward Plumbing!
Response from the owner:Thank you, Deb Jansen, for your 5-star review! We're thrilled to hear that Dwayne provided professional and efficient service at Ward Plumbing, Heating & Air. Your recommendation means a lot to us! If you need any additional plumbing or HVAC assistance, feel free to reach out.
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