Professional Air Conditioner Installation in Sylva, NC

Great experience! Dewayne is awesome!

Joe Carey, your service technician, came out and got our AC unit up and running. He also explained what our voltage issue was. Overall, he did a great job. I would definitely recommend this company for any AC issues.

This visit was for two plumbing issues. Jeb completed the work in a timely manner with his apprentice. Highly recommend Ward for HVAC and plumbing issues in the Sapphire, NC area.

I called Ward Plumbing because the Moen Flo device in the crawlspace of my home was offline. Jeb B. was able to reset the device without any problems. Jeb was professional, courteous and knowledgeable about the Moen Flo device. He gave me straightforward answers to my questions and even offered a few options that I had not thought about beforehand. I always call Ward Plumbing when I have issues at my house. Ward is a wonderful company to do business with.

Terrific job all the way round from set up through clean up for our mini-split Mitsubishi unit for the glassed in porch. The guys were all pros and it would be impossible to pick just one. We will definitely look to Ward when we replace our 20 year old forced heat and air and will have your guys do our service calls. Our sincere to everyone involved including Nikki who kept us updated on timing.

The plumbing repairs were done on time and exactly what I asked for. Everything looked better after the work was completed than when they started. Everything was done above my expectations and I couldn't be happier.

Dewayne L. Was extremely knowledgeable and a complete professional. Ward plumbing are the guys to go with for your plumbing needs.

HVAC went out. Ian came out and fixed it like it was nothing. In and out quick. Excellent stuff 👍

I chose 5-stars only because a 6th was not an option. Ward PH&A has two excellent HVAC techs in Jeff and Austin - both are young, professional and very knowledgeable. Ward also assisted with a plumbing project this past year = good results. I highly recommend Ward to any with plumbing, HVAC and mechanical needs. Update, 7/27/2026…I have reviewed Ward twice, both were 5-star reviews; today however, my comments will be less so. I remain a Ward customer, but am truly disappointed in what has been a Customer No Service response…to an emergency call in for assistance and resolution. The Ward website clearly provides directions for emergency assistance, which I followed early this morning. In short, we retired last night with an operational HVAC system and awoke this morning with a non-operational system. As if 8:15AM, I provided details, and was told we’ll schedule you for the next available appointment, that communication was received by mid-morning, and scheduled for 4 August 2026, 8 days from today. Subsequently, I called Ward again before midday, and spoke with a second customer service contact…requesting an update. I was told she’d discuss this with a supervisor, and then share an update…crickets! By late afternoon, my wife followed up with Ward, again requesting an update on an “emergency” request, and was again told by the customer service rep that she’d discuss with a supervisor and respond…it’s currently 7:30PM, crickets! I have no intention on leaving this service company, their work to date has been very positive, with scheduled maintenance…for which we pay a monthly fee, and with that I have little to challenge. But, as an existing customer, and loyal to their mission, I take exception with a total lack of emergency support. Any company can shine with the easy assignments, the true character of a great company is seen in how it assists all customer needs. As of now, my review is somewhere between 1 - 2 stars. Tomorrow, that may change. Update, 7/29/2026…I want to share that Ward Plumbing, Heating & Air did respond to what was, in my opinion, an emergency service request. A tech was dispatched, Tuesday 7/28, to assess, and was able to resolve the problem with a non-functioning AC unit. The tech, a 5-star technician, both for technical support and customer relations, was able to assess the problem and correct with 60-minutes. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ My thanks to Ward for hearing my complaint, and correctly choosing to escalate and resolve the problem. When I reached out for help on Monday morning, I wasn’t seeking, nor was I asking for anything special, just reporting an unexpected system failure and requesting help to assess and successfully repair. An emergency, not a scheduled maintenance request…that distinction was ultimately established, not without complaint, but was resolved to this customer’s satisfaction. All businesses have gaps in their operations, and most work continuously to improve…I would include Ward in that generalization, but what I found, and had to push back against was, and/or is an operations gap. I’m confident they have reviewed this service request and will ultimately make changes that will improve their service delivery model. As I stated in my initial comments on Monday 7/27/2026, I have no intention on discontinuing my routine maintenance service, and I still recommend Ward as a HVAC service provider.

The company has been great to work with and Dewayne has been great all thru the installment process. Great job!

Jeff was wonderful to work with! He was very kind and informative! He worked on our Heating and Air unit. Would absolutely use him again and we highly recommend him!

Bradley did an excellent job installing a kitchen facet and disposal. He ran into several obstacles and managed each one successfully. The cost of the service was a bit higher than I thought it would be but at the end of the day it was done professionally and I would never have been able to do it on my own.

Jeremy and Jeff were amazing. They never let a “tricky” install stop them. They were upfront and honest, and the final job exceeded our expectations. Thank you guys for finishing the job as it should be done, and not leaving me without hot water! You are appreciated.

I have been a satisfied Ward's customer for 10 years.

Technicians were polite and knowledgeable. Explained all work to be done. Left worksite clean.

Dave and Justin did an excellent job. They were professional and courteous while showing total respect for our home. I highly recommend them!

Great work Dewayne and Levi!

We were overdue in having maintenance done on our HVAC. Jeff did a great job in taking care of everything. He explained everything to us and was very professional. A reasonable price too. Will definitely continue using Ward Plumbing, Heating and Air!

Very happy with service tech. He was through and found issues immediately, had part on truck, Also had HVAC running back running at full potential.

These guys worked really hard and did a great job ! Very conscientious about their work. It was expensive but you get what you pay for.

Water heater repair. Brad did an excellent job. He was here in a timely manner, explained many things about our aging water heater , serviced it and provided estimates to replace it. We will definitely call him back when we are ready to replace it. Knowledgeable and efficient.

Their crew were professional, polite, and went the extra mile to solve problems that were not of their making.

Levi is The Man ( with helper Steve). Professional, knowledgeable, timely and competent. And reasonably priced. Thanks Levi! Recently Alan C came out for leak diagnosis. Nice guy with good advice on other potential issues. Thanks Alan!

Very professional

Dwayne took care of everything in a professional and efficient manner! He described the job thoroughly and sent excellent documentation of everything he did. We highly recommend Dwayne and Ward Plumbing!