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Furnace Repair in Sylva, NC
Ward Plumbing, Heating & Air Is Your Go-To Choice For Plumbing and HVAC Services in Furnace Repair in Sylva, NC

For Emergency Service, Please Call 828-586-WARD.

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Sylva’s Trusted Furnace Repair Experts

Our mission is to keep you safe and comfortable. Contact us today, and you’ll get a friendly, knowledgeable Western North Carolinian on the other end.

Our team of top-rated heating & cooling experts are ready to help. To get started, give us a call at 828-586-WARD or schedule service online.

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Top-Rated Furnace Repair Services in Sylva

Don’t wait in the cold. At Ward Plumbing, Heating & Air, we provide fast and professional furnace repair in Sylva, NC. If your system won’t start, blows cold air, or makes strange noises, our HVAC-certified technicians can diagnose and repair the issue the same day.

  • Trusted Local Experts – Licensed & insured technicians with decades of hands-on furnace repair experience in NC.

  • Quick Diagnostics & Same-Day Repairs – We pinpoint the problem fast and fix most issues on the spot.

  • Fast Response Times – Same-day and emergency repair appointments available.

  • Repairs Backed by Warranty – We stand behind our work with a satisfaction guarantee and warranty on parts & labor.

Call today or schedule online to restore your heat quickly and safely.

Common Furnace Issues We Fix

Reliable Repairs for Every Heating Problem

  • No Heat or Intermittent Heating
  • Thermostat Malfunctions
  • Blower Motor or Igniter Failure
  • Unusual Noises or Odors
  • High Energy Bills or Poor Efficiency

Our certified HVAC team repairs gas furnaces, electric furnaces, and dual-fuel systems from brands like Trane, Bosch, and more.

Not sure what’s wrong? We’ll diagnose the issue and explain your options before starting any work.

Here’s a glimpse of our comprehensive furnace repair process:

  • Diagnostic Inspection
  • Pinpointing Malfunctions
  • Recommending Optimal Solutions
  • Efficient and Effective Repairs
  • Follow-up Service Checks

Save Money with Repair Rebates & Energy Efficiency Upgrades

Is your system over 10 years old or breaking down frequently? You might qualify for repair incentives or system upgrade rebates:

North Carolina offers energy rebates and tax incentives for upgrading to energy-efficient HVAC systems. Our experts help you maximize energy savings with:

Federal Tax Credits – Get up to $600 back on qualifying HVAC systems.

Call 828-785-4912 now to check if your furnace repair qualifies for incentives.

Proudly Serving Sylva, NC & Surrounding Communities

Our furnace repair services extend throughout Sylva, Waynesville, Maggie Valley, Canton, and Asheville, helping homeowners and business owners stay warm when it matters most.

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Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!

Excellent
Ward Plumbing, Heating & Air
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Greg H.
Dewayne Long was very professional, courteous and took his time to explain everything. Great experience
Greg H.
Dewayne Long was great. On time, very competent and thorough. I greatly appreciate his support. It is always good to have great help when you have water problems.
Response from the owner:Hello, Greg Homan.
Thank you for choosing WARD PH&A for professional plumbing services. We appreciate your business and you taking time to let us know you had a 5-Star experience with Alan Curtin.
Please also keep us in mind when you need 5-Star Heating & Air service!
Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
Cheryl H.
Will is one of the most personalable, efficient and knowledgeable technician I have ever encountered!! And being single I have definitely met a few!!! Great hire Ward Plumbing!!
Response from the owner:Thank you, Cheryl Hannon, for your fantastic 5-star review! We're thrilled to hear that Will provided you with personable, efficient, and knowledgeable service. Your feedback is invaluable to us and we'll be sure to pass it on to him. If you need any further assistance, don't hesitate to reach out!
Marlene K.
Excellent service. Professional, thorough and friendly. Definite recommend to all.
Leslie K.
Very efficient...polite and courteous!
Response from the owner:Dear Leslie Knight, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that our team was able to provide efficient, polite, and courteous service for you. We truly appreciate your support and recommendation. Please don't hesitate to reach out to us at (828) 586-WARD if you ever need assistance again. Take care!
Kevin H.
Had my whole house repiped by this company. Jeb completed the work proficiently. When an error occurred he was as prompt as able to respond, address and resolve the issue. Very professional, knowledgeable, and empathic in his work. Would recommend for services you need in your home.
Rick D.
Great job, fair pricing in an area known for high pricing and friendly courteous service. I will use them again.
Melissa W.
Seth and Cale did an outstanding job working together on installing our new Trane unit. I would highly recommend Seth, Cale and Ward Plumbing, Heat and Air. The AC is cooling GREAT! Thank you!
TJ C.
Dewayne Long did a wonderful job troubleshooting our plumbing. He is very knowledgeable and personable.
Response from the owner:Hi, TJ Chris (WNC Diner).
On behalf of all of us at WARD PH&A, thank you for the opportunity to provide professional HVAC services! We appreciate your business and you taking time to let us know you had a 5-Star experience with Allen Cochran.
Please also let us know when you need 5-Star plumbing service!
Thanks again! Your Friends at Ward Plumbing, Heating & Air 🙂
Chelsea M.
Jeff was great! Had us back up and running in no time.
Response from the owner:Thank you, Chelsea Mathis! We're thrilled to hear that Jeff provided you with excellent service at your home in Franklin and got your HVAC up and running quickly. If you need HVAC or plumbing assistance again, don't hesitate to reach out!
Al B J.
Ward Plumbing did an excellent job for us. Our 21 year old hvac system finally died. Ward sent a technician out quickly and diagnosed its demise. We had a new system installed about a week later. All of the people we dealt with were very professional, well experienced and timely. Overall my experience was very positive. I would have no problem recommending Ward to any of my friends and family.
Response from the owner:Thank you, Al B Jamin’, for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our team at Ward Plumbing, Heating & Air. It's great to know that we could quickly diagnose your HVAC system and provide a timely installation of your new system for your home in Waynesville. Your recommendations mean a lot to us! If you need any further assistance with HVAC or plumbing, don’t hesitate to reach out.
R. Baxter M.
Bradley H. and partner were expert as well as courteous, dexterously replacing the water filtration filters and maximizing the flow. The service was perfect.
Response from the owner:R. Baxter Miller – thank you for your 5-star review! We are so pleased that our technician took care of everything quickly and your persistent problem has been resolved. We take pride in providing our customers with a quality and efficient service experience, and we're glad we were able to make you happy. Thank you for entrusting us with the job! We appreciate your kind words.
Amy M.
Excellent service and technician paid attention to every detail.
Response from the owner:Thank you, Amy McLaughlin, for your 5-star review! We appreciate your kind words about the excellent service and attention to detail from our technician at Ward Plumbing, Heating & Air at tour property in Bryson City. Your satisfaction means a lot to us!
Peter B.
Levi is The Man ( with helper Steve). Professional, knowledgeable, timely and competent. And reasonably priced. Thanks Levi!
Response from the owner:Hi, Peter Bassett. We really appreciate you choosing WARD PH&A for professional HVAC services, and hope you'll keep us in mind when you need 5-Star Plumbing service as well. Thank you!
Tina S.
Always excellent service.
Response from the owner:Thank you, Tina! We appreciate your kind words and are thrilled to hear that you always receive excellent service from Ward Plumbing, Heating & Air at your church in Cherokee. Your satisfaction is our priority!
Jim M.
Brad and Sam came out and did a PHENOMENAL job installing our dishwasher! We finally have confidence in the work being done in our home. We had professional, expert service and I
Have no worries about any installation issues going forward. In fact, Brad and Sam found a leaky water connection that the previous installer caused. I am already looking forward to my next project for Ward.
Response from the owner:Thank you for the fantastic 5-star review, Jim McNab! We're thrilled to hear that Brad and Sam provided you with phenomenal service while installing your dishwasher at your home in Cherokee. It's great to know that you feel confident in our work and that our team could resolve the leaky water connection. We look forward to assisting you with your next plumbing or HVAC project!
Mike R.
Quick, efficient and good communication.
Great job!
Response from the owner:Thank you, Mike Roberts! We're thrilled to hear you had a great experience with Ward Plumbing, Heating & Air. Quick, efficient service and good communication are what we strive for. We appreciate your feedback!
brian H.
Ian identified the issued and had a solution right away. He was great! Thanks!
Response from the owner:Thank you for the fantastic 5-star review, Brian! We're thrilled to hear that Ian was able to quickly and efficiently resolve the issue for you. All of our team at Ward Plumbing, Heating & Air appreciate your feedback and look forward to serving you again!
Marsha B.
I had asked Ward for a quote to replace whole house polybutylene plumbing. Both Alan and Andrew were knowledgeable, polite and very capable abd the quote was very fair. I would definitely recommend Ward to any of my clients.
Response from the owner:Thank you, Marsha Bricker, for your wonderful 5-star review! We're glad to hear that Alan and Andrew provided you with knowledgeable and polite service regarding your whole house piping. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need further assistance, don’t hesitate to reach out!
Christa J.
Nick was very experienced, knowledgeable, courteous, and went above and beyond his required job. I highly recommend Nick and Ward’s in general. All of our experiences with them have been positive.
.
Response from the owner:Dear Christa Jane,

Thank you for taking the time to leave such a kind review for our company, Ward Plumbing, Heating & Air. We are thrilled to hear that you had a positive experience with Ian and that he provided you with professional, courteous, and quick service. We truly appreciate your recommendation and are grateful for your support.

Sincerely,
Ward PH&A
Kim G.
Zach was very prompt, courteous and efficient. He sent an ETA which is so nice. I am very pleased with all the service and service people at Ward!!
Response from the owner:Thank you, Kim, for your fantastic 5-star review! We're thrilled to hear that Zach provided prompt, courteous, and efficient service during your experience with Ward Plumbing, Heating & Air at your home in Sapphire. We always strive to keep our customers informed and satisfied. Your positive feedback means a lot to us!
Seth R.
Bradley H came out and replaced our pressure tank and everything associated with it. We had multiple things that had failed and we're causing water pressure issues. He explained each and showed me each issue. His work was neat and he was very professional. I would definitely recommend.
Response from the owner:Thank you, Seth Reeves, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley provided professional service while replacing your pressure tank and addressing your water pressure issues in Canton. Your recommendation means a lot to us! If you need any further assistance with plumbing or HVAC, don't hesitate to reach out.
Jim Z.
Excellent service, valuable recommendations, and extremely pleasant to work with.
Response from the owner:Thank you, Jim, for your 5-star review! We're thrilled to hear that you received excellent service and valuable recommendations from Ward Plumbing, Heating & Air at your home in Sylva. We appreciate your kind words and look forward to assisting you with plumbing and HVAC again in the future!
Melanie G.
Alan Curtin was so helpful, knowledgeable and found the problem right away! Ward Plumbing has been very wonderful to repair and replace everything we’ve needed!
Response from the owner:Thank you, Melanie Gilbert, for your fantastic 5-star review! We're thrilled to hear that Alan Curtin provided you with such helpful and knowledgeable service. At Ward Plumbing, Heating & Air, we strive to ensure all your plumbing, heating & air conditioning needs are met efficiently. We appreciate your kind words and look forward to serving you again!
Nancy Y.
Jeremy B. was very thorough. Highly recommend.
Response from the owner:Thank you for your 5-star review, Nancy Yurko! We appreciate your recommendation and are glad to hear that Jeremy B. provided thorough service. At Ward Plumbing, Heating & Air, we strive for excellence in all plumbing & HVAC services. If you need anything in the future, feel free to reach out!
Tammy S.
I recently had a filtration system installed by Bradley. He was courteous and reliable. Will definitely call on Ward Plumbing and Bradley with any future issues!
Response from the owner:Thank you for the fantastic 5-star review, Tammy! We're thrilled to hear that Bradley provided courteous and reliable service during your filtration system installation. At Ward Plumbing, Heating & Air, we strive to exceed our customers' expectations, and we look forward to assisting you with any future plumbing or HVAC needs!
Richard L.
Brad and Will we're excellent. They were very patient and understanding while answering all my questions. They did a great job finishing the pressure tank installation in one afternoon. Thanks to all at Ward for their willingness to accommodate my schedule.
Response from the owner:Thank you, Richard, for your fantastic 5-star review! We're thrilled to hear that Brad and Will provided excellent service during your pressure tank installation at your home in Cullowhee. Your appreciation of their patience and our team's flexibility means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, don't hesitate to reach out!
David L.
Dewayne L. Is an excellent service person. He arrived promptly, wore protective foot ware so as not to get dirt in my house and quickly addressed my problem and resolved it. He explained what was wrong and what he had done to remedy it. I have used Wards for many years and always been happy with their technicians and service.
Response from the owner:Thank you, David, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Dewayne L. provided excellent service by arriving promptly and keeping your home clean while expertly resolving your issue. It’s wonderful to confirm that you’ve had positive experiences with us over the years. We appreciate your loyalty and look forward to serving you again in the future!
PattiDukes R.
I can't say enough good things about Ward Plumbing or about Alan C and his crew. They did a fantastic job showed up when they were supposed to kept in touch with me every step of the way. Broke down everything that was wrong step by step offered me Solutions and we're just generally wonderful. I would highly recommend this company to anybody they guarantee all their work. And within two days I had water running again after having had all my pipes needing to be replaced. Ward Plumbing is definitely A Step Above the Rest.
Response from the owner:Thank you, PattiDukes Reynolds, for your fantastic 5-star review! We're thrilled to hear that Alan C and his crew provided you with excellent service and kept you informed throughout the process at your home in Franklin. It's always our goal to deliver top-notch plumbing and HVAC solutions and ensure customer satisfaction. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance, don’t hesitate to reach out!
Alison C.
Prompt, courteous, clean and efficient! Took his shoes off indoors. Very polite
Response from the owner:Thank you, Alison, for your 5-star review! We're thrilled to hear that you found our Technician at Ward Plumbing, Heating & Air to be prompt, courteous, and efficient during his visit to your home. We appreciate your recognition of our attention to cleanliness and professionalism, and look forward to working with you in the future. If you need any further HVAC or plumbing assistance, feel free to reach out!
Ronald F.
Steve was very polite and professional. He answered all my questions and concerns. Been very happy with Wards
Response from the owner:Thank you, Ronald, for the wonderful 5-star review! We're thrilled to hear that Steve provided you with polite and professional service at your home in Waynesville. Your happiness with Ward Plumbing, Heating & Air is our top priority. If you need anything else, feel free to reach out!
Jon C.
Hard freeze caused my pipes from the well to burst. Brad got the whole well pump system fixed quickly.
Response from the owner:Thank you, Jon, for your 5-star review! We're glad to hear that Brad was able to quickly fix your well pump system after the hard freeze at your home in Whittier. At Ward Plumbing, Heating & Air, we strive to provide prompt and efficient service. If you need anything else related to your vital plumbing or HVAC systems, don’t hesitate to reach out!
Denise E.
Andrew and Jeff potentially saved us from excessive future expenses by identifying current plumbing issues and providing professional solutions. I’m very impressed that the HVAC team (Zach) and the plumbing team (Andrew and Jeff), along with the office team, work so closely together. The photos and documentation are very helpful. I am extremely impressed by their level of knowledge and expertise. WARD surpasses all experiences I’ve had with HVAC and plumbing solutions in Haywood Co. I highly recommend WARD.
Response from the owner:Thank you, Denise Engle, for your fantastic 5-star review! We're thrilled to hear that Andrew, Jeff, and Zach were able to identify plumbing and HVAC issues and provide effective solutions for you in Maggie Valley. It's great to know that our teamwork and detailed documentation made a positive impression. Your recommendation means a lot to us at Ward Plumbing, Heating & Air! If you need anything else, please don’t hesitate to reach out.
Belew F.
Had frozen pipes and Ward was able to fit us in a day earlier the tech was very good at communicating. Happy that we now have water again. He also gave me a good picture of everything that was going on and helped us understand what to do better in the future
Response from the owner:Thank you, Belew Family! We're thrilled to hear that Ward Plumbing, Heating & Air was able to assist you quickly with your frozen pipes in waynesville. It's great to know that our technician effectively communicated and helped you understand how to prevent future issues. We appreciate your positive feedback and look forward to serving you again! PLease also keep us mind when you need 5-Star Heating & Air services.
Bruce T.
Jeff from Wards HVAC was very personable and knowledgeable,
Response from the owner:Dear Bruce,

Thank you for your kind words and for choosing Ward Plumbing, Heating & Air for your HVAC needs. We are thrilled to hear that you had a great experience with Jeff! We pride ourselves on our team's knowledge and personable service, and we are glad to know Jeff provided that for you.

We appreciate your 5-star rating and your support for our business. Thank you for taking the time to recognize Jeff and the rest of our team. We value your feedback and look forward to serving you again in the future.

Best regards,

The team at Ward Plumbing, Heating & Air
(828) 586-WARD
James O.
Where’s the sixth star?! Brad really saved our bacon here today. The water stopped running in the middle of a shower…. pipes at the well head froze. Brad had the problem diagnosed and repaired promptly and now we’re back enjoying the comforts of indoor plumbing.
Hell of a nice man too.
Response from the owner:Hello, James Owens.Thank you for choosing WARD PH&A for professional plumbing services. We're happy to confirm you had a 5-Star experience with Nathan Rice, and look forward to our next opportunity to be of service. Please also keep us in mind when you need 5-Star HVAC services!Thanks again, Your Friends at Ward PH&A 🙂
Wendy D.
I was very pleased with the service Ward provided to one of my clients properties. They professional, on time and communication was great.
Response from the owner:Thank you, Wendy, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that you were pleased with our service and professionalism. Your feedback on our punctuality and communication is greatly appreciated. If you need any further HVAC or plumbing assistance in the future, please don't hesitate to reach out.
Anita L.
We called for a leak under our house. We had two other companies come out that couldn't locate it. Ward came out, found the leak, repaired it and fixed two other issues in our house while they were here. We couldn't be happier.
Response from the owner:Thank you, Anita L, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that our team was able to locate and repair the leak, as well as address additional issues in your home. Your satisfaction means a lot to us! If you need any plumbing or HVAC assistance in the future, don't hesitate to reach out.
Cheryl M.
Great service; pleasant and knowledgeable. Would recommend.
Response from the owner:Thank you, Cheryl Meyers, for your fantastic 5-star review! We're thrilled to hear that you experienced great service from Ward Plumbing, Heating & Air at your home in Waynesville. Your recommendation means a lot to us! If you need any help with plumbing or HVAC in the future, don’t hesitate to reach out.
Better half home S.
Had Ward come out to help find a leak in our main line. Brad was here to help find and locate the leak coming from a tee on our main line to our hydrant spigot. All from a cracked PVC tee
Response from the owner:Thank you for the 5-star review, Better Half Home Services! We're glad to hear that Brad could efficiently locate the leak in your main line caused by the cracked PVC tee and provide you with top notch service in Sylva. If you need further assistance with plumbing or HVAC, Ward Plumbing, Heating & Air is here to help!
Susan W.
We had an issue with our sewer line and Anthony K came out. Due to the length of the sewer line he needed another piece of equipment. He could have not bothered and charged me more to make it easier on himself, but he didn't. He got the line clear, advised us of issues that may come up with its location. He was great and made a stressful situation easier.
Response from the owner:Thank you, Susan Weller, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Anthony K. provided excellent service and made your stressful sewer line issue in Bryson City easier to manage. Your satisfaction is our priority, and we appreciate your trust in us. If you need any further assistance, please don't hesitate to reach out!
Beverly S.
Once again they came through with a professional team that helped while I was away to prepare for the winter
Response from the owner:Thank you for your 5-star review, Beverly Sellers! We appreciate your trust in Ward Plumbing, Heating & Air to provide professional service as you prepared for the winter at your home in Cashiers. We're here to help anytime you need us!
Kendra M.
New heat pump and furnace for mother’s home.
Response from the owner:Thank you, Kendra Medford, for your 5-star review! We're thrilled to hear that you chose Ward Plumbing, Heating & Air for your mother's new heat pump and furnace installation, and had a great experience! We appreciate your trust in our services! If you need anything in the future, feel free to reach out.
Rhianna S.
Bradley was really communicative and committed to fixing our dishwasher! He was very friendly and did a great job keeping me updated and explaining the process. Would definitely recommend!
Response from the owner:Thank you, Rhianna, for your 5-star review! We're thrilled to hear that Bradley provided excellent service while fixing your dishwasher at your home in Waynesville. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Zac M.
Very knowledgeable, excellent service. I would absolutely recommend. Will is particularly fantastic. Great communication, really takes pride in his high quality work.

Update: Just had them out to replace my ancient Heat Pump. As always stellar service particular shout out to Dave, Luke Brian, and Caleb. They did awesome work answered all my questions (which were many) and even finished a little ahead of schedule. I absolutely would recommend Ward to anyone looking.
Response from the owner:Thank you, Zac Monette, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that you found our team knowledgeable and that Will, Dave, Luke, Brian, and Caleb provided you with stellar service during your heat pump replacement. Your recommendation means a lot to us, and we appreciate your trust in our expertise. If you need any further assistance, feel free to reach out!
John W.
Andrew and Caleb did an outstanding job installing a new shower valve in my spare bathroom. Andrew had been out earlier and correctly diagnosed a problem with a cross connection between the hot and cold water lines that had me stumped. This later installation, although in a cramped space was done quickly and efficiently. Many thanks to both of them for their excellent work and to Ward Plumbing, Heating and Air for their outstanding professionalism.
Response from the owner:Thank you, John Willis, for your fantastic 5-star review! We’re thrilled to hear that Andrew and Caleb provided outstanding service during your shower valve installation at your home in Sylva. Your appreciation for their quick and efficient work, especially in a cramped space, reinforces our commitment to professionalism at Ward Plumbing, Heating & Air. If you need anything else, feel free to reach out.
Angelia S.
Joe C came to check my home heating unit today & so glad he did. Made sure everything is clean & working efficiently. Very professional
Response from the owner:Dear Angelia, thank you for your outstanding 5-star review for Ward Plumbing, Heating & Air! We are thrilled to hear that Will E. provided you with exceptional service and explained the process in detail. It is always our priority to leave our customers with a clean and comfortable home. We appreciate your support and valued feedback. Should you need any assistance in the future, do not hesitate to contact us at (828) 586-WARD. Thank you again for choosing us! - Ward Plumbing, Heating & Air
Alice H.
I called Ward to have my property winterized as I leave for the very cold months.
They sent Bradley who was polite and attentive, although I did not meet with him personally, over the phone I was satisfied that he knew what the job entails and would do a good job.
Ward is a professional company that is reliable and on time.
Response from the owner:Thank you, Alice, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We’re thrilled to hear that Bradley provided you with attentive service during your property winterization at your home in Maggie Valley. Your trust in our professional and reliable team means a lot to us. If you need anything else, feel free to reach out.
Colin C.
We used Ward for our heat last year, and we were so happy with the service, we called them to help with a plumbing issue this year. They were yet again very professional, courteous, and had great communication with us. They walked us through our options and let us choose. At no time were they pushy. It was a great experience even with having to spend money.
Response from the owner:Thank you, Colin Cumberworth, for your 5-star review! We're thrilled to hear that your experiences with Ward Plumbing, Heating & Air have been positive for both HVAC and plumbing services in Clyde. Our team strives for professionalism and clear communication, so it’s great to know you appreciated that. We look forward to assisting you again in the future!
Elizabeth C.
Dewayne was great! He installed a new hot water heater for us. Very knowledgeable
and efficient!
Response from the owner:Thank you for your 5-star review, Elizabeth! We're thrilled to hear that Dewayne provided you with knowledgeable and efficient service during your hot water heater installation in Waynesville. Your satisfaction means a lot to us! PLease let us know if we cna help you with plumbing or HVAC in the future.
Dave & Edna W.
Definitely great service from Dwayne. He was prompt, friendly, personable, efficient, neat and thorough.with installation of water filtering system and explaining in detail how the new system works. Dewayne is truly an asset for Ward, Plumbing, Heating & Air.
Response from the owner:Thank you, Dave and Edna Waldrop, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Dwayne provided you with prompt and thorough service. Your support means a lot to us!
Buck C.
Knowledgeable and professional.
Many thanks
Response from the owner:Thank you, Buck Canterbury, for your 5-star review! We're thrilled to hear you found our team at Ward Plumbing, Heating & Air knowledgeable and informative in helping you at your home in Sylva. Providing our customers with options is a priority for us. We appreciate your feedback!
Blake B.
Alan C. Did a wonderful job addressing the issue of the toilet in my home and recommended different options lining us up for a new toilet installation. Crawled in my crawl space to see if there was another way to address the problem, and looked at my hot water heater. Very knowledgeable and respectful.
Response from the owner:Thank you, Blake Belback, for your 5-star review! We're thrilled to hear that Alan C. provided you with excellent service at your home in Franklin regarding your toilet issue and hot water heater. At Ward Plumbing, Heating & Air, we aim to deliver knowledgeable and respectful solutions for our customers. If you need further assistance or have any other plumbing or HVAC questions, feel free to reach out!
John N.
This company overall has been fantastic. As a former tradesmen, they've earned my future business.
Response from the owner:Thank you for your fantastic 5-star review, John! We're thrilled to hear that you had a great experience with Ward Plumbing, Heating & Air at your home in Clyde. Your support means a lot to us, and we look forward to serving you again in the future when you need HVAC or plumbing assistance!
Elissa Borchert S.
Alan and Andy did a fabulous job helping me out as I moved into my first home. They went through my home inspection report and checked out all the issues and got me taken care of extremely quickly. They were professional and did good work.
Response from the owner:Thank you, Elissa Borchert Shults, for your 5-star review, and congratulations on your new home! We're thrilled to hear that Alan and Andy provided you with excellent service as you moved into your first home in Waynesville. It’s great to know they addressed your home inspection issues quickly and professionally. If you need any further assistance, remember that Ward Plumbing, Heating & Air is here for you!
Clif H.
Third time I’ve used Wards for plumbing service and second time they have sent Bradley! They are dependable, professional and thorough, and I can’t imagine using anyone else!
Photo from customer review
Response from the owner:Thank you, Clif Hennecy, for your wonderful 5-star review! We're thrilled to hear that you've relied on Ward Plumbing, Heating & Air multiple times and appreciate your trust in Bradley and our team. Your satisfaction is our top priority! If you need any further plumbing or HVAC assistance on Waynesville, don't hesitate to reach out.
TitanSmashMTG
Will came to save the day and got your water troubles fixed. They did a great job!
Response from the owner:Thank you, TitanSmashMTG! We're thrilled to hear that Will was able to resolve your water troubles at your home in Waynesville. At Ward Plumbing, Heating & Air, we strive for excellent service, and your kind words motivate our team even more than delicious burgers! If you need any further assistance, feel free to reach out!
Lucas K.
They were very honest and did excellent work!
Response from the owner:Thank you, Lucas Kyle! We appreciate your kind words and are thrilled to hear you were satisfied with our honest service and excellent work at your home in Waynesville. Your support means a lot to us!
Caroline G.
Alan and Andrew did a great job installing some new plumbing for our kitchen remodel. They were very clean, had great communication and explained everything. 10 out of 10!
Response from the owner:Thank you, Caroline Guillen, for your 5-star review! We're thrilled to hear Alan and Andrew from Ward Plumbing, Heating & Air provided excellent plumbing installation for your kitchen remodel at your home in Asheville. Your satisfaction is our priority, and we're grateful for your kind words. If you need any further assistance, feel free to reach out!
Dawn B.
Amazing service and very trustworthy employees...will definitely be using this company for any issues in the future
Response from the owner:Thank you, Dawn Burleson, for your fantastic 5-star review! We're thrilled to hear that you found our service amazing and our team trustworthy. At Ward Plumbing, Heating & Air, we strive to provide the best HVAC & Plumbing service in Western NC, and your support motivates us to continue our efforts. We look forward to assisting you with any future issues!
Susan L.
Alan was awesome!
Response from the owner:Thank you, Susan Locke! We're thrilled to hear that Alan provided you with awesome service at Ward Plumbing, Heating & Air. Your satisfaction is our priority! If you need anything else, feel free to reach out.
Anna S.
Bradley H. was excellent, professional and had the expertise and experience.
Response from the owner:Thank you, Anna Smathers, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley H. provided you with excellent service at your home in Canton and showcased his expertise. We appreciate your support and look forward to assisting you again!
Nathan G.
Great job getting the heat working at the home of my mom and grandmother. Very professional service.
Response from the owner:Thank you, Nathan Grant, for your 5-star review! We’re thrilled to hear that our team at Ward Plumbing, Heating & Air could assist in getting the heat working for your mom and grandmother in Waynesville. Your kind words about our professional service are greatly appreciated! If you need anything else, don’t hesitate to reach out.
Deborah B.
The guys that came out were wonderful on many levels. Friendly yet professional. Informative and walked me through the many levels involved with finding a water leak. Thank you Ward plumbing!
Response from the owner:Thank you for your kind words, Deborah! We're thrilled to hear that our team provided friendly and professional service while helping you with your water leak in Maggie Valley. At Ward Plumbing, Heating & Air, we strive to keep our customers informed and satisfied. If you need any further assistance, feel free to reach out!
James
Prompt arrival by Tom and his technician.
Excellent communication as to what would be done, and they were off.
An obscure mistake in shower install left mixing valve open. Afterwards, Thomas answered questions on more problems I had and made sure I was totally satisfied with explanation and repair. One of the best $100 I've spent.
Response from the owner:Dear James,

Thank you for taking the time to leave us a 5-Star review. We appreciate your support and your kind words about Tom and apprentice. We are glad to hear that our communication was effective and that you were satisfied with the repair.

Thank you again for choosing Ward Plumbing, Heating & Air . We value your business and look forward to the opportunity to serve you again in the future.

Best regards,
Ward Plumbing, Heating & Air
Mel S.
Brad and Jeff were great technicians. Explained everything about my water heater and were thorough and polite. Appreciate their service and time. Thank you.
Response from the owner:Thank you for your 5-star review, Mel! We're thrilled to hear that Brad and Jeff provided thorough and polite service for your water heater at your home in Waynesville. Your appreciation means a lot to our team. If you need any further assistance, feel free to reach out!
Chris G.
Dave, Dillion and Mathew all did a great job on the installation. On time as promised. I couldn’t be happier
Response from the owner:Thank you, Chris Groce, for your fantastic 5-star review! We’re thrilled to hear that Dave, Dillion, and Matthew provided you with timely and excellent HVAC installation at your home in Waynesville. Your satisfaction means a lot to us! If you need anything else, feel free to reach out.
Mark A.
Alan and Caleb were professional, knowledgeable, friendly, and they offered excellent suggestions to replace my hot water tank. The price was reasonable and they even noticed a leaky pipe and a poorly installed water filter, which they offered to fix for a good price. Highly recommend.
Response from the owner:Thank you, Mark, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Alan and Caleb provided you with professional service and valuable suggestions for your hot water tank replacement in Waynesville. Your recommendation means a lot to us! If you need any further assistance, don’t hesitate to reach out.
Stephen P.
This was exactly the kind of customer service we hope when things go wrong! Had a pipe burst yesterday in the late afternoon and the 2 service techs showed up late morning a day later. The lead tech Bradley H was very knowledgeable, informative and did an amazing job start to finish!! Identified a second less severe leak after the bigger one was fixed. We have 40yr old plumbing. It's currently not leaking but he took the time to point out several places where the pipes are corroded and showing their age. He gave me an estimate to get everything replaced and up to current standards. I very much appreciated his integrity and opinion on next steps as these pipes aren't going to last much longer. The younger tech was also knowledgeable and did his share of the work. I'm sorry I can't recall his name. Great experience with Bradley H and Ward Plumbing! Thank you!!!
Response from the owner:Thank you, Stephen, for your fantastic 5-star review! We're thrilled to hear about your great experience with Bradley H and the team at Ward Plumbing, Heating & Air. It’s our goal to provide exceptional customer service, especially in emergency situations. We're glad Bradley was able to identify the issues and provide you with a thorough estimate for your plumbing needs. If you have any further questions or need assistance, feel free to reach out. Thanks again for trusting us with your home!
Jason W.
They were very patient, personable, and explained everything thoroughly.
Response from the owner:Thank you, Jason, for your 5-star review! We appreciate your kind words about our team at Ward Plumbing, Heating & Air. It’s great to hear that our patience and thorough explanations made a positive impact on your experience. If you need any further assistance, feel free to reach out!
Jill L.
Fast, efficient and thorough service. Thank you Ward/Thomas K for showing up in a timely manner and helping us diagnose the problem.
Response from the owner:Thank you, Jill Law, for your kind words! We're thrilled to hear you had a fast and efficient experience with our team at Ward Plumbing, Heating & Air. Thomas K is dedicated to providing thorough service, and we're glad he could help diagnose your issue. We appreciate your trust in us!
Frank S.
Brad did a great job, efficient and knows what he is doing. Very pleasant and helpful to me by showing me things I didn’t know but needed to know.
Response from the owner:Thank you, Frank, for your 5-star review! We're glad to hear that Brad provided you with efficient service and valuable insights at Ward Plumbing, Heating & Air. Your satisfaction is our priority, and we appreciate your feedback!
Mickey M.
Alan and Sam were prompt and professional, they arrived on time and did a great job explaining how they would replace needed change to water filter system. After completing they went over changes. While more expensive than I hoped, no complaints at all on service provided.
Response from the owner:Thank you, Mickey M, for your 5-star review of Ward Plumbing, Heating & Air! We're delighted to hear that Alan and Sam provided prompt and professional service while explaining the water filter system replacement. We appreciate your understanding regarding the costs and are glad you were satisfied with our service. If you need any further assistance, don’t hesitate to reach out. Thank you for choosing us!
Leonard Macedo J.
Very informative and knowledgeable knows his craft well ..they will be doing much more at our home to bring the plumbing up to date
Response from the owner:Thank you, Leonard Macedo Jr., for your 5-star review! We appreciate your kind words about our informative, knowledgeable and skilled team at Ward Plumbing, Heating & Air. We look forward to helping you update your plumbing and ensure everything is up to date. We also offer 5-Star heating & air services. If you need anything else, feel free to reach out!
Joseph Y.
Dewayne Long is the best plumbing technician. He explained everything before, during and after what was accomplished.
We have an older home. He evaluated the rest of our plumbing and recommended improvements to prevent any possible leaks or flooding. Dewayne is a great asset to Ward Plumbing.
Response from the owner:Thank you, Joseph, for the fantastic 5-star review! We're glad to hear that Dewayne L. provided exceptional service and thorough evaluations of your plumbing needs. His expertise is indeed an asset to Ward Plumbing, Heating & Air. If you need further assistance or have more projects in mind, feel free to reach out!
Dan B.
Bradley was great. He showed up on time, diagnosed the problem, and stayed late to ensure all issues were resolved.
Response from the owner:Thank you, Dan Burns, for your fantastic 5-star review! We’re thrilled to hear that Bradley provided timely service and resolved your issues. Your satisfaction is our priority, and we appreciate your feedback!
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