These folks are honest, fast, and courteous. When the compressor on my 30 year old unit went bad during our recent cold snap, they told me they could replace it, but it probably wasn't a good investment, given the age of the system. I get that - why put a new transmission in a car with 3000,000 miles on it? So to replace the whole system quickly and keep my family warm, they brought in a big crew and knocked out the entire install in an afternoon. To be honest, there were a few minor issues after the install. But as soon as I made Ward aware of these problems, they immediately sent out a crew to fix it. They didn't try to snowball me, didn't try to talk me into the most expensive unit, and didn't talk to me like I only had half a brain.So in summary, Ward offers good, honest work done by good, local folks. They've got my business for the next 10 years too.