Tell us what you think...

J. Austin Floyd
11:00 04 Dec 20
Ward was extremely thorough when I initially called them, and we were able to get someone on the phone and book an appointment on the first call. Their tech, Joe, took all of the recommended COVID precautions when he came out. He quickly found the problem with our heat pump, but he still ran diagnostics and checked out our entire HVAC system to make sure all was well. The company was also very upfront about letting me know what the cost would be before they came out and, once they found the problem, during the work. Very good experience!
Charles White
19:24 03 Dec 20
Dave and Adam were very professional and did quality work. They kept us updated throughout the installation process. Would definitely recommend Wards and there employees.
Christina Hedrick
18:48 02 Dec 20
Amazing, caring people!!
Michael Willis
03:56 01 Dec 20
Replaced under-sink cutoff valvesWill did excellent work! very knowledgeable and courteous
Tom Davis
00:58 01 Dec 20
Allison Flowers
04:03 30 Nov 20
Ward plumbing is fantastic at what they do! They completed a large job for me a while back replacing piping under the house. They completed the job in the time they said they would, despite the several hiccups that my house threw at them. They were able to get through any issues they found along the way without causing us any inconvenience or changing their original price at all along the way. Aaron Caldwell was our technician and he was thorough and informative during the entire job. All of the staff that I had interactions with were extremely friendly and knowledgeable. My experience with them as a whole was fantastic and I would recommend them for anybody in need of plumbing services.
brett baker
13:44 28 Nov 20
Brian was very professional & he was able to get my Lennox Pulse heater back up & running. I recommend giving Mr. Jones a pay raise! Way to go Brian.Thanks Brett Baker
Debbie Galbreath
00:04 27 Nov 20
Time for Ward Guard to do the winter check and cleaning on the furnace. Diego arrived with mask in place and ready to work. Thanks for keeping us and your staff safe. He did and great job.
Annette Husson
21:23 25 Nov 20
Brian Jones did a great job repairing my heating system. I highly recommend Ward Plumbing and Heating.
Martha Worley
17:54 25 Nov 20
Derek Cooper
14:59 24 Nov 20
Diego came by this morning to do our seasonal maintenance. He was knowledgeable, professional, and courteous. So glad we got to work with him. Could not have asked for better assistance.
Theresa Robinson
22:39 23 Nov 20
Diago came out to fix the AC to put a float valve in extremely well mannered young man, very courteous in answering questions.... I would highly recommend this young man whom was very knowledgeable in his job..... He definitely gets five stars from me
Mike Gilmore
22:02 23 Nov 20
Following a couple hiccups in the beginning, the General Manager contacted me immediately to make sure we were taken care of.Customer service is very important to me and we all know that sometimes it can make a huge difference.Will Edwards came out and completed our job with the utmost professionalism. He was eager to make everything as I wanted and couldn’t have been more cordial.I can’t say enough. I will use them for all of my plumbing needs in the future and already use them for my HVAC needs.Thank you!
Toby Hayes
20:22 23 Nov 20
My upstairs HVAC unit went berserk and the gas furnace would not stop running. I had to cut the power off to the unit to get it to stop. I requested non-emergency service and received an appointment. Technician Joe Carey arrived on time and safely equipped for COVID 19 prevention. He quickly diagnosed the problem as a faulty thermostat. He only had one programmable thermostat option on his truck and it did not fit my budget. I had a thermostat on hand which Ward removed while installing a new HVAC system for my main house level back in 2018. Joe installed it and had me up and running in no time. Always a pleasant experience with Joe and Ward Plumbing and Heating.
Andrew Fawbush
18:59 23 Nov 20
Huai Lang
16:28 23 Nov 20
Will Edwards will be the one I call if I need a plumber again.
Donald Edmondson
22:01 20 Nov 20
17:01 20 Nov 20
Second Visit: Will and Aaron were very respectful and knowledgeable when they were here this morning doing plumbing work. I won't call anyone else but Ward's for repairs of this type. They make the extra effort to be sure customers are kept informed and are pleased with the work.First Visit:Good experience with HVAC system install. Crew showed up on time, were extremely polite and accommodating, and quickly installed our new system. Cole and Levi, who did the bulk of the work, as well as the project manager and electrician, were especially wonderful at explaining what they were doing in a non-condescending way. They were very thorough and made sure everything was cleaned up and hauled away upon completion of the project. Give these guys a pat on the back--and a raise! 😁
phyllis stanley
18:57 19 Nov 20
David and Adam were very professional and friendly. They did a great job and in a timely manner. Thanks so much.
CD Sutton
18:59 13 Nov 20
Steven and his partner did a great job in every way with the installation of our mini split system. They were professional, hit all their promised timeline targets, answered my many questions and clearly explained the operation of the new system. They absolutely deserve this 5-Star rating! David Sutton Sylva Vista
Donna Stewart
23:02 12 Nov 20
So happy with the quick, professional service Ward's provided. My leak was fixed in no time. Thanks 👍
Bret Edwards
17:46 11 Nov 20
Deborah Strum
17:36 11 Nov 20
15:28 10 Nov 20
Edit: Brian’s the real MVP.
alan webster
15:22 10 Nov 20
Brian was very knowledgeable and helpful! We have an old HVAC system the he came out to inspect. He took the time to really investigate and explain to me in detail what we needed to get the system running efficiently.
Kae Burrell
19:49 06 Nov 20
Technician Peter Jeremiah arrived on time, and was very professional and courteous both times he addressed the water problems at my home. He also took precautions to protect himself and others while inside. I recommend Peter Jeremiah and WARD for any services they provide! Everything from making the first inquiry, scheduling, and actual repairs was pleasant, professional and couldn't have been easier!Kae Blue
Tom Lenehan
21:11 03 Nov 20
We have the very affordable maintenance plan and Wards came by for the cooling visit today. They stayed in touch , giving us a call with an update on ETA plus a couple of texts letting us know exactly when the technician would arrive. Patrick cleaned the outside system, checked pressure, electronics, took infared readings on all the vents and left me a couple of filters ( I had recently changed mine). He's a pro and a gentleman to boot.Update. We needed service 11/3/2020. Called in the morning and by 4 pm it was fixed. Joe came this time.
Julie Thompson
15:13 02 Nov 20
Margaret Moffat
03:41 01 Nov 20
Richard Succow
16:47 30 Oct 20
Always on time and able to handle the work.
Kathy Mandula
14:02 30 Oct 20
Brandon Moyer
23:36 28 Oct 20
call these two shake and bake cuz they money!
Sarah Kemp
16:46 27 Oct 20
The guys that came out were great. Called before arrival, explained everything in detail before starting and resolved our issue quickly. 5 stars!
John Fisher
16:09 26 Oct 20
Will & David were great, very professional and arrived on time and solved the problems
Doug Marquess
19:29 24 Oct 20
Pete was on time (actually early according to my appointment time) spoke and acted in a very professional manner. We discussed COVID-19 protocols before coming in the house. His work was timely and neat and I felt very satisfied with the service. Pete also took the time to tell me about the quality difference between my new hot water heater and those of the same brand at the big box stores. This was reassuring. I would highly recommend Ward to others.
Kelly Fricke
23:05 23 Oct 20
Will and his apprentice, David, did a fantastic job installing a well pump filter for us. They were professional, friendly, explained how the new set up works, and answered all my questions. Always happy with Ward and their experts!
Debra Holland
19:54 21 Oct 20
Excellent service. Technicians were knowledgeable, professional and friendly. Will definitely use Wards again.
Lee Lallance
17:19 20 Oct 20
Will and his apprentice came and did a wonderful job this morning. They were knowledgeable and did an outstanding job. I would recommend him anytime. Thank you for their great work.
David Hunter
18:28 15 Oct 20
Joe was professional, quick and timely ahead of out of state family coming to visit NC.
larry swingle
14:17 15 Oct 20
Went way beyond what I expected Very Curtis thank you so much
J. Smith
15:45 14 Oct 20
Will and his apprentice were very professional and friendly. Arrived on time and were very detailed from start to finish. I would recommend this company to anyone with plumbing or heating needs.
Barrett Colhoun
14:30 14 Oct 20
Will and his assistant/co-technician were professional, knowledgeable, and quick. They easily replaced our leaky kitchen sink pipe for a great deal and delivered a sensible estimate for a new water heater. We'll be using them again for our future plumbing needs.
14:08 14 Oct 20
Adam, Dave, Will and David came out to convert my house from gas to electric this week and did an awesome job. Great work and taught me few things. Thanks
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Christopher McCoy
16:02 20 Oct 20
Will and Brian were very professional and got the job done quickly. The whole experience with Ward has been great, highly recommend!
Cathy Parrill
19:51 08 Oct 20
Brian did an excellent job! Diagnosed the problem, fixed it, and showed me before and after pictures along with his detailed and clear explanation of the problem
Jenni McClain Gardner
20:09 07 Oct 20
Will and David were, as usual, courtesy and efficient.
Steve Haber
14:40 07 Oct 20
Will and David did a great job! Thanks so much! 5-Star Service! Laundry set up and also Utility Sink. Fantastic! Thanks so much!
Ronnie Hill
23:37 05 Oct 20
Brian Jones was our technician, he was 1st class, A1, professional, and fixed our furnace. What more could you ask for. We got same day service and next time we have a problem, I’ll call Ward again.
Bill Beckemeyer
14:42 21 Sep 20
Brian, Pete and Andrew have all made me very satisfied. Highly recommend.
Victoria Bennett Wedell
16:10 05 Sep 20
Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge. Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge.
Jason Christopherson
17:29 31 Aug 20
Ward Plumbing and Heating was great. Came out on a weekend and got us back up and going. Tech Joe was awesome as well. He was very knowledgeable and was a good representative of the company. This company’s rates are a little high but I always say you get what you pay for. They show up on time and keep you informed. As we all know in WNC this is not always the case. Great job guys!
Andrew Scott
17:13 15 Jul 20
Brain Jones described very openly and clearly what inspections and work he was doing on our Trane Varispeed HVAC system and why. He was friendly and humourus. He was good at explaining how the system worked, and what problems to look out for down the line. He was also very good at explaining the cost benefits of signing up for Ward Guard, we signed up for a years cover to save on a re inspection of the Feon gas pressure that we can do in 6 months to determine if a leak is serious enough to warrant work. The only thing I'd say could be improved is the over emphasis that our machine 'is getting old and will need to be replaced'. It's a 10 year old high end Trane, just out of warranty and so it has plenty of life in it before needing to spend several K on a new one. A good AC unit well installed should easily get 15-20 years. That said I'd have Brian over again in a heart beat, he's a good technician and a valuable employee for Ward Plumbing, many thanks Brian.
Sara Long
15:57 14 Jul 20
Joe arrived on time, observed all Covid 19 safety protocols. Very professional service.
Carolyn Ray
12:17 01 Jul 20
On May 16 we had 2 of the nicest guys fix our shower drain, and did a great job. Also they were great representatives of Ward Heating and Plumbing. They explained everything they did from start to finish! They had to get under our hot crawl space!, never complaining! Great experience and would call the same company again! Give them 10 Stars!
Paul Sale
22:48 25 Jun 20
Just finished a project replacing my 20 year old heat pump with Ward P&H. Their service is exemplary. I don't know how to rate the pricing because I didn't get competing bids. I just wanted good service and good product, which is exactly what I got. The new Bosch equipment looks good, sounds good, cools good. I like the quietness of this two-stage machine. Big difference from the old Trane. The installation crew was efficient and obviously very knowledgeable. The primary installer, Steven Franks, was top notch. I would recommend him to anyone. His helpers were just as good. Nothing but 5 stars here.
William Earl Moore Jr
23:34 16 Jun 20
Adam Black was the tech that install my air conditioner unit. He was a five star tech. He was very polite and knowledgeable. I would recommend Ward Plumbing and Adam for any of your Air Conditioning needs.
Jb Mathews
13:24 15 Jun 20
Patrick explained everything he was doing and what he was looking for. Knowledgeable and helpful the whole time. Thanks!
John Boaze
12:30 28 May 20
On time, went right to work fixing the problem. Checked the unit to make sure it was working.
Debbie Weddle Galbreath
23:15 15 May 20
Great communication Will arrived when expected and quickly completed my repair. Thanks for the quick and friendly service.
Deb Brubaker Crews
15:58 11 May 20
Will was polite and knew what he was doing. I recommend him to anyone needing plumbing. Service was fast and I'll be telling everyone about Ward's. Thank you for the great job
Heidi Marie Perrone
15:54 10 Apr 20
During this Covid outbreak Pete Jeremiah and Deigo Acosta came out to my home and repaired my entire plumbing system (in two days). This company is super professional, kind and very fast. I highly recommend them.
John Davis
19:43 17 Mar 20
Ward plumbing ( Dave ) came to the house in no time . Got it all finalized , good job, Dave and his co -partner got the job done . Thanks again ward plumbing.
Tiffany Annabelle Yow
21:10 06 Mar 20
Will came out to help us with some pressure and shower issues we were having. He was upfront, honest, and friendly. He was able to diagnose our issues and get started in no time and ordered parts that were needed for a future repair before leaving.
Margaret Arline
17:56 06 Mar 20
I contacted Ward P&H with a variety of plumbing issues and Will was out to my place the very next day. He was professional, very thorough and explained everything to me so that I have a good understanding of the workings of my system and the potential issues. He gave me a few estimates and fixed my troublesome toilet tank on the spot. Thank you so much for the excellent service; I will be sure to call you again when I'm ready for further plumbing work!
Lee Kram
17:42 05 Mar 20
Patrick did a great job.
Drew Myers
15:39 03 Mar 20
Patrick did an awesome job repairing our shower drain! Very professional and explains everything!
Dealana Staples
15:49 21 Feb 20
I had a problem with my tub and called them they had a plumber at my house first thing the next day. Will went above and beyond i will definitely call them for all my plumbing needs.
Melinda Toppino
01:51 12 Feb 20
We had an issue with our water heater recently and we called Ward. We scheduled an appointment right away with Pete. He was on time, diagnosed our problem and gave us a few options. We ended up getting a new water heater and Pete and Will installed it the next day. Their service is prompt, professional and polite. We couldn't be happier and will definitely call them for future heating and plumbing needs. 5 stars for these guys for sure!
Terry Hunter
20:50 01 Feb 20
Prompt Service w/kindness and clarity of the job. Excellent Service and experienced Plumbers! Thank you Pete!!! Peace, Redbird aka Terry Hunter
Ray Gauthier
01:40 29 Jan 20
Thanks again to the team at Ward Plumbing & Heating for their professionalism and promptness in getting the heat restored in my home. I’d recommend you all to any of my friends and I couldn’t ask for a better business to work with.A big thanks to the entire staff at Ward P&H.
Garnett Hutchinson
18:49 20 Jan 20
Dave Geiger came on a holiday with Jerry to connect my heat pump emergency system which had not been connected because they were waiting for an electrical panel upgrade. The upgrade was last week but I didn't know I had to call Ward PH to do the hook up. These men were exceptional - they came to my son's house to find me (2 doors down) then quickly connected the unit, then programed the thermostat with a bonus of telling me about NEXIA remote internet connection to my system - AND they helped me set that up on my phone. It couldn't have been a better experience! Thank you so much!
Shelby S Hicks
22:16 17 Jan 20
Will Edwards came out to do a diagnostic on my bathroom sink, on-time, service was efficient, he cleaned up, was polite and courteous. I will definitely be using Ward for future projects and recommend to anyone👍.
Sheila Rodgers
17:08 16 Jan 20
We highly recommend Patrick at Ward P&H! He came yesterday to assess our two heat pumps. He was very knowledgeable and precise. He was friendly and on time, worked diligently and discovered the problem. We will definitely call for Patrick again.
Judy Ferguson
20:44 06 Jan 20
Responded quickly after contact. Understood the problem and fixed! Thank you!
Bernie Gilchrist
22:24 02 Jan 20
Came home from the holidays and found the house not being heated. Called Ward Plumbing and Heating on Sunday, worth the extra service fee to know they could get the work done this week with the holidays. Patrick was great, both diagnosing the issue and gave a completediagnostic of system. Educated me on regular maintenance plan and the cost. Issue was the blower fan, ordered a Trane blower and had it here in two days. Call Ward's Plumbing and Heating for great work and service!
Ron Rookstool
22:27 13 Nov 19
Prompt, courteous, knowledgeable and professional. Joe Carey is an asset to Wards. Thanks I am one happy customer.
Mike Whitmer
13:28 21 Oct 19
Ward has always done solid, punctual work at a reasonable price, and my most recent experience confirms that this is still the case. I made the call at 9:30 in the morning on a Saturday, and Will from Ward plumbing was out there before lunchtime, with the problem fixed in under an hour. I was not at the home in question while the service was taking place, but Will kept in touch and walked me through it on the phone, and everything went very smoothly with payment at the end as well. Based on my most recent experience I will continue to recommend Ward to friends and clients. Thanks Will and crew!
Helen Vance
12:22 16 Oct 19
Peter Jeremiah has once again provided top notch service in a friendly and professional manner. Highly recommended.
Krissie Sutton Red
20:36 27 Sep 19
Exceptional service from beginning to end. Fair pricing and quick service! Communication was topnotch! Steven was very professional and diagnosed and resolved my problem quickly!
Jean Hooper Scott
20:59 21 Aug 19
Our plumbing issues were resolved quickly and professionally by Will. Everything working great!
Jill Pruitt Denlea
12:10 06 Aug 19
Great customer service and quality work. They communicated well with us prior to and after our service need.
Ray Wood
16:34 31 Jul 19
Pete was great! Very patient and detailed oriented. Did an outstanding job! I would recommend Ward Plumbing to all my friends. I would give company and Pete 10 stars out of 10.
Linda Ross Leo
15:35 05 Jul 19
Just received outstanding service from Pete. Found a hard to find leak. Thank you!
Barbie Kass Booth
20:19 18 Jun 19
Prompt, professional service! Our technician, Joe Carey was not only all of the above but extremely friendly and knowledgeable as well.We highly recommend Ward Plumbing & Heating.They have now become our go to guys for HVAC & plumbing services!!
Bill Armgard
19:47 13 Jun 19
Prompt, professional, great communication regarding appointment.
Robert Schader
15:59 05 Jun 19
I just had my AC routinely serviced. Our tech, Patrick, was pleasant, knowledgeable, and efficient. In addition I had 2 plumbing problems fixed at the same time by another tech, David, who was likewise excellent. Bi highly recommend Ward Plumbing.
Denise O'Connor
19:50 28 May 19
Yes David actually showed up early and did an awesome job on my restoring the use of my bathrooms. 5 stars for him
Amanda Clayton
19:27 14 May 19
I live in Buncombe County and heard good things about Ward’s. I gave them a call on a Thursday and they offered to fix it the next day! The lowest price and the best service! I highly recommend this company!
Donna Harris Bommer
21:37 02 May 19
April 30 was the first really warm day at our house, and our heat pump was not putting out any cool air. Tom called Wards, and took advantage of a new deal they have. For not much more than the regular "housecall" for our current problem, Tom agreed to a "WeatherGuard" program to have them come twice this year to check out our unit for changing seasons. So the next day, Joe Cary came and within about an hour had cleaned our condenser, replaced a bad fan--and put in a new filter that came with this new program. He was quick, courteous, and professional, and didn't even tramp down any of my ferns growing at the outside unit. Thank you Joe and thank you Wards. House is cool, and glad to know you will check back on us in the fall.
Jim Purcell
01:21 17 Apr 19
David Deidlarz was a great professional who knew his business and was very courteous. I will be sure to call if I ever need any plumbing help again.
Roy Estabrook
23:35 16 Apr 19
April 16, 2019I received a call from my tenant at 9 AM that the Heat Pump and Air Conditioning Unit was not working. I immediately called Wards Heating and Plumbing. Wesley the Service Manager responded to my call and within 10 minutes Wesley had me scheduled with Joe their Technician for service repair between 1 PM and 2 PM. Wesley advised he would let me know when Joe was on his way. Wesley called advising Joe would be at the location between and 12 PM and 1 PM. Joe arrived at 12:20 PM. Joe was well organized, and took immediate action to search for the problem. Providing tests on the system he quickly identified the problem was with a small pump unit that removes water from the air flow system to the outside. The unit was off level as a result the unit system filled up and shut off the unit. Joe leveled the unit the pump kicked in water was discharged emptying the unit and the system restarted with no problems. Joe checked his computer system and realized that I have Service Check System twice a year, Fall and Spring. Since I had not had my Spring check up he completed the check up. As a result there was no charge for the call. Yes Joe saved me money and Wards benefited as work that would have been scheduled later in two to three weeks was completed saving man hours and scheduling for Wards. 5 star rating for Joe and for Wesley for just prompt response. Wesley and Joe you made me look like a hero in the eyes of my tenant as a result of your quick response and correcting the problem. Thanks so much. Hats off to a great team.Roy Estabrook
Jeannie Salyer
15:45 26 Mar 19
We were very pleased with Pete and Jimmy's plumbing work yesterday and Patrick's heat pump serving today. Ward put in our heat pumps in 2007 and we've never had trouble with them but decided to sign up for their semi-annual maintenance program. Highly recommend Ward and these three guys.
Charles W Wolfe
01:47 21 Mar 19
Wards has provided my family & me great service on many occasions. Greatly appreciated is Pete’s professionalism & friendliness.
Jenny Owen
15:04 10 Mar 19
We appreciated being able to go onto Wards website and enter a repair request. Our furnace quit working after work hours, and the website allowed us to immediately report our problem. They confirmed by email that they had received the request and would follow up first thing in the morning which they did. Patrick arrived and fixed the problem! Very professional and efficient!
Keith Prenger
21:00 01 Mar 19
Pete was professional, friendly, and very knowledgeable. I would recommend Pete and Ward Plumbing & Heating for any of you plumbing and heating needs.
Mark DeHart
05:28 22 Feb 19
Thank you so much for your quick service at 8PM on 19 February 2019 our heat pump quit working. I called Ward‘s at 8 AM the next day and they sent a technician named Patrick Cail He had our unit up and running by 11 AM and explained to me some other things that we might consider in replacing our unit which is very old! Thanks for the great customer service skills Patrick and awesome job👍🏻and WARDS thank you all for taking care of your customers especially right now when me and my son both have the Flu👍🏻👍🏻
Jake Scott
13:51 06 Feb 19
I have used Wards Plumbing and Heating for both commercial and residential repairs, and have been very pleased with the customer service on all occasions. Both the technicians and scheduling staff worked tirelessly recently, to help with an outage at the Sylva Police Department during the most recent cold snap. I would highly recommend them to anyone in need of such services.
Roger N René Allen-Dormany
15:37 10 Jan 19
We have been dealing with Ward since 2010 when they installed our Trane heat pump. They have also worked on our fuel furnace and done plumbing work for us. They are honest and reliable. We always recommend them to anyone.
Todd Vinyard
20:55 08 Jan 19
Very professional service. Quick and timely. They explained issue to help us watch out for problems in the future. Very satisfied customer.
David Liberman
13:54 05 Nov 18
I have had a service contract with Ward's for several years now and am totally pleased with them!!!
Jeff Eubanks
13:34 08 Oct 18
I recently Had a problem with my outdoor condenser unit. I called on a Monday morning and the same day by 3:30pm I had a tech at my house. It took him about 5 minutes to diagnose the problem and then he had the part on his truck and the repair was done. Best service I have ever received by far. Ward Heating & Cooling is now my go to service for my HVAC problems.
Lisa Raines Ledford
15:59 28 Sep 18
Very quick and excellent service.
Tyler Watras
14:33 18 Jan 17
As another local business owner, I am proud to say that Ward enjoys working with and supporting local businesses and craftsmen! Thank you Ward Plumbing & Heat for supporting your local sign painter.
Tonya Wilson Snider
05:00 14 Apr 15
Wards has been a staple in the community forever and it's easy to see why. Dependable, knowledgeable and affordable.
Debbi Guy Fortner
01:25 24 Dec 14
Jason Cole
02:03 08 Dec 14
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