Everyone claims to have top-notch customer service. We back up our claim with responsiveness, professionalism, high quality workmanship, and reliable service. We’re setting THE NEW STANDARD. But don’t just take our word for it…
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Based on 1322 reviews
Allen Cochran arrived on time and did a great job. He was courteous and polite. My daughter recommended Wards now I know why.
Great service and Matthew was very professional
Alan Curtin was great. On time, very competent and thorough. I greatly appreciate his support. It is always good to have great help when you have water problems.
Thomas and Charlie were very professional. They quickly identified the problem and made the repair. They were courteous, personable and a pleasure to work with.I remain very happy with Ward and you are my “go to” for your services.
I’m very pleased with this company! I’m a realtor as nd I appreciate their ability respond quickly to the job request and then follow up with an estimate within a few hours. I highly recommend Ward Plumbing and Heating and Air! Jeff Neumann the service advisor was fantastic!
Fantastic service from the front office with Amanda helping me troubleshoot a few things while on the phone with her. Then the amazing professionalism and communication of Thomas and Charlie while fixing my plumbing issues really has made me a customer for life. Highly recommend Ward!
Bobby Hill and his assistant did repairs on my water system. Both technicians were punctual, friendly, knowledgeable, and efficient- in short, professional. I highly commend them.
Great service. I was always aware of what was happening. The men explained to me the problems and what needed to be fixed. They did a great job finding why i had no flow through my pipes from the outside. Such nice guys to work with. Friendly and patient. There are a few more things to be done. Need some parts.
Great service...Friendly personality
Super professional installation. Highly recommend!
Will Edwards, the plumbing technician, did a great job replacing the pressure relief valve on our water heater. He did some trouble shooting by emptying the tank and concluded that we did NOT need a new hot water heater. The PR valve seemed to have failed after just 4.5 years. Will is very knowledgeable, personable and doesn't look to oversell customers. He is a great Ward Plumbing employee, and I'll be requesting him in the future when plumbing services are required. Thank you again Will!
Ward has been at my house several times and I always get great service
Mr. Joel Coffey was the plumber who replaced the tank on our booster pump. When the technician scheduled for our job was out sick, Mr. Coffey was informed we had had no water pressure for about a week, and we were so appreciative he didn’t hesitate to work us into his schedule for the day! His knowledge, experience, positive attitude, and workmanship all added up to alleviating stressful circumstances, and moves a call to Ward’s to the topof my call list for future plumbing needs.
Very dependable and informative. Will use them again for sure.
Jeff came to my house to look at my hvac system. He was on time, very knowledgeable and very kind. He explained what he was doing and took time at the end to educate me. I truly appreciated him taking that time.
Ward has a great system for their work. They made an appointment with a twohour window. Andrew and Drew were on time and we were notified they were on the way with a photo included in the notice. They were knowledgeable, thorough, professional, and friendly. There was documentation of the visit for our records included in an email very soon after the visit.We appreciate having a company who shows up and does great work with an appointment time that they keep! Thank you Andrew and Drew and Ward’s!
Jeff was fantastic. Friendly, courteous, professional. He figured out the problem and identified a solution. Everything is working as it should now.
Nathan was great. Showed up on time and was friendly and professional.
I cannot speak highly enough of the job Ward Plumbing, Heating & Air did replacing my aged heat and ac system. From the beginning, I had Jeremy at my home within 2 days of contacting the company to get all the necessary info for replacement, then making equipment decisions and scheduling went smoothly in a few phone calls. The install was a beast, but David G had a solution for every problem encountered. He and Cole were wonderful and diligently worked to get my new system up and running. Thank you all!!
UPDATE: We discovered an issue with our HVAC unit and I knew who I was going to call! George and Brian came out to replace my 19 year old system. They were knowledgeable and professional! Nice people. EVERYONE I have encountered with Ward has been awesome. I won't go anywhere else.Andrew and Joel were awesome! Professional, polite, easy to get along with and explained everything to me in terms I could understand. Will definitely be using again.
Professional, quick and on time. Thanks Steve!
Matthew does a great job each time with our HVAC maintenance service! He's extremely knowledgeable, efficient, thorough and polite. 5 star!
Will was wonderful!!
Allen Cochran from Ward Plumbing, Heating and Air, Came out to do our bi-annual preventative maintenance on our dual fuel unit. He was extremely nice and knowledgeable. He explained what all he was doing and answered all my questions. He mentioned the Ward Guard program but wasn’t pushy. I’ll most likely sign up for the program just to have the peace of mind of knowing they will stand behind their work.
Austin quickly identified the issue with our AC and explained what was happening and what needed to be done to fix it. He was super professional and got everything fixed for us. We had a guest staying in our rental and I was very happy with the overall end to end experience.
They were on time and did a good job. Changed out my air filters and service my air conditioner and did their normal check on the health of my HVAC. I haven't had a problem with Ward.
Will and Red installed a sediment filtration system for us. The install required them to work under the house in crawl space. They piped it inside the house and placed the filter in the utility room to allow for easy filter replacement. Awesome job guys!!
AC not working, troubleshooting lead to issue with freon. Estimate for repair led to recommendation for replacement, and Estimate for replacement cost.
I had to have a new HVAC system installed as my 30 year old system finally bit the dust. From the office staff who helped with first line questions, scheduling and paperwork to my initial comfort technician and installers the process was very professional, personal and fast! Tommy, the comfort technician came to my house, walked thru my old system, took pictures, measured and found out what my needs were. He went over several different options and answered all my questions! Within 5 days I had researched options, made a decision and had a new system up and running! The installation crew, Dave and George, arrived on time, were very efficient and thorough and explained everything they did, including the new Wi-Fi Thermostat system! This was a big purchase for me and everyone I had contact with made the entire process stress free and easy! I highly recommend Ward Plumbing, Heating and Air! Thank You!
Alan and ? wereawesome. Professional and informative. Helped me save some money as opposed to the alternative. Highly recommended.
Matthew is a most personable technician. Of course he performed his service checklist but he is also nice and polite young man who you will be glad to have in your home
Very professional service and installation of hvac system. Done and clean when gone. Could not ask for better service.
Allen was courteous and explained everything that was done.
Diego visited our home to address a problem with the heat pump; water was collecting in the basement near the unit. He was scheduled to come between 2 and 4 and arrived at 2:00. He investigated the issue; described the method of correcting the problem; and contacted the office for a consultation. Another service representative arrived shortly; they discussed the issue and the method for correcting the problem and Diego installed a pump in a timely manner. The heat pump was back in service that afternoon. Diego was polite, efficient, and a pleasure to have in our home. He respected COVID-19 protocols. We recommend Diego without reservation. He gets our 5 star review!
Great job! We love Nathan and his apprentice!
19:31 01 Nov 22
Allen Cochran recently did a very thorough job of inspecting our HVAC system and informing us of any potential problems. He was professional, courteous, and willing to answer any questions that I had, and immediately e-mailed a complete summary of his work. He is definitely a 5-Star employee!
22:04 28 Sep 22
David and Stephen arrived a full half hour early, were perfectly professional, friendly and helpful; they had a challenging replacement and install in my attic but pulled it off admirably. They were done in roughly four hours and I'm completely satisfied with their performance; well done!
22:26 12 Sep 22
Diego and Cole were our amazing ⭐️⭐️⭐️⭐️⭐️ technicians. They finished us up today and were so kind, helpful, informative and communicative. You see, our air went out and when Brad W. from Ward found out we were sitting around in the HOT HEAT OF SUMMER he contacted me directly, he personally got something set up and Jason came out to look at our options. We ended up needing a new system since our old one was a few decades old, inefficient, and broken. The service from beginning to end was fast and I am so thankful for them as we have two little ones and a dog in the home, they made sure to let us know what was going on and got someone out quickly. They even coordinated with the electrician to help get us converted over to our new system. I am so happy with the service, this is the first time I've used Ward for my personal home, we use them at my job for the properties we manage and they have always been great there so I knew I was in great hands. Very organized and professional. I would definitely use them again.
20:05 14 Dec 21
Andrew and Aaron were very professional, helpful, and informative. We will be calling Ward plumbing from now on for any of my plumbing needs!
18:09 30 Nov 21
After only 10 years of operation, our heat pump finally died a couple of weeks ago. Thanks to Ward's though, we're back up and running! From start to finish, the crew did an amazing job working with us. In just half a day, their two-man crew were able to swap out both the air handler and compressor with upgraded, more efficient equipment. Thanks Dave and Thomas for getting the unit installed so quickly!Going into the winter knowing we have a reliable source of heat will bring great peace of mind. Thanks again!
23:01 30 Aug 21
Had Levi come out for my A/C problem. He and his assistant were excellent! Extremely professional and efficient. Highly recommend!
16:07 02 Jul 21
Contacted Ward plumbing heating and air. Talked with MelissaScheduled Ray S for hvac arrived on time very personable and knows his jobDavid S for plumbing did a great job took his time and did it right5* for everyoneThanks also to Aaron and of course Melissa
Angela Cooper Allen
21:13 02 Jun 21
Nick recently did some work for us. He was very courteous and professional. He called to let me know when he was coming and also explained all the work he did for us. I look forward to using Ward plumbing in the future.
14:16 09 May 21
A couple of plumbers came out and did not finish their job they were supposed to do. They even broke a couple of parts and left the job without repairing leaks. Will came out and saved the day. He fixed the broken parts caused by the previous plumbers. He replaced a kitchen faucet that had been installed without a spray hose, with an upgrade at no cost. He unplugged a clog in the bathroom sink drain and fixed a crack in the pipe. I would highly recommend Will. He has an outstanding attitude and does superior work. Thank you Will Edwards for getting our plumbing back up working again on a Saturday.
00:22 16 Mar 21
Friendly and professional. Technician was knowledgeable of the oil heat that was in the house when we purchased it. Calibrated and serviced it. Relocated the thermostat! Great job!
14:56 18 Feb 21
David Shield was professional and quickly explained the work that needed done. He did a great job fixing our plumbing issue. I will definitely call ward again if the need arises.
22:13 16 Jan 21
The review is from Kyeleen, my elderly Grandma. Wow!!! I am Kyeleen. My heat went out in 20-degree temperatures outside. With a 3-year-old and a 10-year-old, I panicked. I called Ward Plumbing and Heating and on the other side was the most pleasant voice I had ever heard. I felt like I was talking to someone who cared about me and the problem I was having. I found that everyone at Ward's was just as pleasant. Everyone Who entered my home was professional, pleasant, and wore their masks. The workmanship, cleaning up the aftermath, and most important their timeliness were amazing. Ward's would always call or text and let you know the date and time and even a picture of the person/people to be in your home along with their names. All the men at wards deserve as many stars as they could possibly have. If you are reading this, please call Ward plumbing and heating when you have a problem. Nothing is too big or small for them.P.S. To my surprise, I received a package from Ward with a thank you note and some delicious cookies, not to mention a wonderful tin box they came in either.Thank you, Kyeleen
21:03 29 Dec 20
They were prompt, very courteous, and knowledgeable and made suggestions that will save me money. I would have them back for any other plumbing problems I develop.
16:02 20 Oct 20
Will and Brian were very professional and got the job done quickly. The whole experience with Ward has been great, highly recommend!
19:51 08 Oct 20
Brian did an excellent job! Diagnosed the problem, fixed it, and showed me before and after pictures along with his detailed and clear explanation of the problem
Jenni McClain Gardner
20:09 07 Oct 20
Will and David were, as usual, courtesy and efficient.
14:40 07 Oct 20
Will and David did a great job! Thanks so much! 5-Star Service! Laundry set up and also Utility Sink. Fantastic! Thanks so much!
23:37 05 Oct 20
Brian Jones was our technician, he was 1st class, A1, professional, and fixed our furnace. What more could you ask for. We got same day service and next time we have a problem, I’ll call Ward again.
Victoria Bennett Wedell
16:10 05 Sep 20
Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge. Valve broke on our Bathtub. We were without water for 2 days. Pete came out to fix our water problem. He was so very helpful and addressed our sediment issue. The orig. install of our bathtub faucet was put in backwards. Pete figured everything out in a very short time. Got our water turned back on. He is an amazing plumber...He was so very informative. He is actually the "Magic Man" Thank you so much Pete for all your knowledge.
17:29 31 Aug 20
Ward Plumbing and Heating was great. Came out on a weekend and got us back up and going. Tech Joe was awesome as well. He was very knowledgeable and was a good representative of the company. This company’s rates are a little high but I always say you get what you pay for. They show up on time and keep you informed. As we all know in WNC this is not always the case. Great job guys!
15:57 14 Jul 20
Joe arrived on time, observed all Covid 19 safety protocols. Very professional service.
12:17 01 Jul 20
On May 16 we had 2 of the nicest guys fix our shower drain, and did a great job. Also they were great representatives of Ward Heating and Plumbing. They explained everything they did from start to finish! They had to get under our hot crawl space!, never complaining! Great experience and would call the same company again! Give them 10 Stars!
22:48 25 Jun 20
Just finished a project replacing my 20 year old heat pump with Ward P&H. Their service is exemplary. I don't know how to rate the pricing because I didn't get competing bids. I just wanted good service and good product, which is exactly what I got. The new Bosch equipment looks good, sounds good, cools good. I like the quietness of this two-stage machine. Big difference from the old Trane. The installation crew was efficient and obviously very knowledgeable. The primary installer, Steven Franks, was top notch. I would recommend him to anyone. His helpers were just as good. Nothing but 5 stars here.
William Earl Moore Jr
23:34 16 Jun 20
Adam Black was the tech that install my air conditioner unit. He was a five star tech. He was very polite and knowledgeable. I would recommend Ward Plumbing and Adam for any of your Air Conditioning needs.
13:24 15 Jun 20
Patrick explained everything he was doing and what he was looking for. Knowledgeable and helpful the whole time. Thanks!
12:30 28 May 20
On time, went right to work fixing the problem. Checked the unit to make sure it was working.
Debbie Weddle Galbreath
23:15 15 May 20
Great communication Will arrived when expected and quickly completed my repair. Thanks for the quick and friendly service.
Deb Brubaker Crews
15:58 11 May 20
Will was polite and knew what he was doing. I recommend him to anyone needing plumbing. Service was fast and I'll be telling everyone about Ward's. Thank you for the great job
19:43 17 Mar 20
Ward plumbing ( Dave ) came to the house in no time . Got it all finalized , good job, Dave and his co -partner got the job done . Thanks again ward plumbing.
Tiffany Annabelle Yow
21:10 06 Mar 20
Will came out to help us with some pressure and shower issues we were having. He was upfront, honest, and friendly. He was able to diagnose our issues and get started in no time and ordered parts that were needed for a future repair before leaving.
17:56 06 Mar 20
I contacted Ward P&H with a variety of plumbing issues and Will was out to my place the very next day. He was professional, very thorough and explained everything to me so that I have a good understanding of the workings of my system and the potential issues. He gave me a few estimates and fixed my troublesome toilet tank on the spot. Thank you so much for the excellent service; I will be sure to call you again when I'm ready for further plumbing work!
17:42 05 Mar 20
Patrick did a great job.
15:49 21 Feb 20
I had a problem with my tub and called them they had a plumber at my house first thing the next day. Will went above and beyond i will definitely call them for all my plumbing needs.
01:51 12 Feb 20
We had an issue with our water heater recently and we called Ward. We scheduled an appointment right away with Pete. He was on time, diagnosed our problem and gave us a few options. We ended up getting a new water heater and Pete and Will installed it the next day. Their service is prompt, professional and polite. We couldn't be happier and will definitely call them for future heating and plumbing needs. 5 stars for these guys for sure!
20:50 01 Feb 20
Prompt Service w/kindness and clarity of the job. Excellent Service and experienced Plumbers! Thank you Pete!!! Peace, Redbird aka Terry Hunter
18:49 20 Jan 20
Dave Geiger came on a holiday with Jerry to connect my heat pump emergency system which had not been connected because they were waiting for an electrical panel upgrade. The upgrade was last week but I didn't know I had to call Ward PH to do the hook up. These men were exceptional - they came to my son's house to find me (2 doors down) then quickly connected the unit, then programed the thermostat with a bonus of telling me about NEXIA remote internet connection to my system - AND they helped me set that up on my phone. It couldn't have been a better experience! Thank you so much!
Shelby S Hicks
22:16 17 Jan 20
Will Edwards came out to do a diagnostic on my bathroom sink, on-time, service was efficient, he cleaned up, was polite and courteous. I will definitely be using Ward for future projects and recommend to anyone👍.
17:08 16 Jan 20
We highly recommend Patrick at Ward P&H! He came yesterday to assess our two heat pumps. He was very knowledgeable and precise. He was friendly and on time, worked diligently and discovered the problem. We will definitely call for Patrick again.
20:44 06 Jan 20
Responded quickly after contact. Understood the problem and fixed! Thank you!
22:24 02 Jan 20
Came home from the holidays and found the house not being heated. Called Ward Plumbing and Heating on Sunday, worth the extra service fee to know they could get the work done this week with the holidays. Patrick was great, both diagnosing the issue and gave a completediagnostic of system. Educated me on regular maintenance plan and the cost. Issue was the blower fan, ordered a Trane blower and had it here in two days. Call Ward's Plumbing and Heating for great work and service!
22:27 13 Nov 19
Prompt, courteous, knowledgeable and professional. Joe Carey is an asset to Wards. Thanks I am one happy customer.
12:22 16 Oct 19
Peter Jeremiah has once again provided top notch service in a friendly and professional manner. Highly recommended.
Krissie Sutton Red
20:36 27 Sep 19
Exceptional service from beginning to end. Fair pricing and quick service! Communication was topnotch! Steven was very professional and diagnosed and resolved my problem quickly!
Jean Hooper Scott
20:59 21 Aug 19
Our plumbing issues were resolved quickly and professionally by Will. Everything working great!
Jill Pruitt Denlea
12:10 06 Aug 19
Great customer service and quality work. They communicated well with us prior to and after our service need.
16:34 31 Jul 19
Pete was great! Very patient and detailed oriented. Did an outstanding job! I would recommend Ward Plumbing to all my friends. I would give company and Pete 10 stars out of 10.
Linda Ross Leo
15:35 05 Jul 19
Just received outstanding service from Pete. Found a hard to find leak. Thank you!
19:47 13 Jun 19
Prompt, professional, great communication regarding appointment.
15:59 05 Jun 19
I just had my AC routinely serviced. Our tech, Patrick, was pleasant, knowledgeable, and efficient. In addition I had 2 plumbing problems fixed at the same time by another tech, David, who was likewise excellent. Bi highly recommend Ward Plumbing.
19:50 28 May 19
Yes David actually showed up early and did an awesome job on my restoring the use of my bathrooms. 5 stars for him
19:27 14 May 19
I live in Buncombe County and heard good things about Ward’s. I gave them a call on a Thursday and they offered to fix it the next day! The lowest price and the best service! I highly recommend this company!
Donna Harris Bommer
21:37 02 May 19
April 30 was the first really warm day at our house, and our heat pump was not putting out any cool air. Tom called Wards, and took advantage of a new deal they have. For not much more than the regular "housecall" for our current problem, Tom agreed to a "WeatherGuard" program to have them come twice this year to check out our unit for changing seasons. So the next day, Joe Cary came and within about an hour had cleaned our condenser, replaced a bad fan--and put in a new filter that came with this new program. He was quick, courteous, and professional, and didn't even tramp down any of my ferns growing at the outside unit. Thank you Joe and thank you Wards. House is cool, and glad to know you will check back on us in the fall.
01:21 17 Apr 19
David Deidlarz was a great professional who knew his business and was very courteous. I will be sure to call if I ever need any plumbing help again.
23:35 16 Apr 19
April 16, 2019I received a call from my tenant at 9 AM that the Heat Pump and Air Conditioning Unit was not working. I immediately called Wards Heating and Plumbing. Wesley the Service Manager responded to my call and within 10 minutes Wesley had me scheduled with Joe their Technician for service repair between 1 PM and 2 PM. Wesley advised he would let me know when Joe was on his way. Wesley called advising Joe would be at the location between and 12 PM and 1 PM. Joe arrived at 12:20 PM. Joe was well organized, and took immediate action to search for the problem. Providing tests on the system he quickly identified the problem was with a small pump unit that removes water from the air flow system to the outside. The unit was off level as a result the unit system filled up and shut off the unit. Joe leveled the unit the pump kicked in water was discharged emptying the unit and the system restarted with no problems. Joe checked his computer system and realized that I have Service Check System twice a year, Fall and Spring. Since I had not had my Spring check up he completed the check up. As a result there was no charge for the call. Yes Joe saved me money and Wards benefited as work that would have been scheduled later in two to three weeks was completed saving man hours and scheduling for Wards. 5 star rating for Joe and for Wesley for just prompt response. Wesley and Joe you made me look like a hero in the eyes of my tenant as a result of your quick response and correcting the problem. Thanks so much. Hats off to a great team.Roy Estabrook
15:45 26 Mar 19
We were very pleased with Pete and Jimmy's plumbing work yesterday and Patrick's heat pump serving today. Ward put in our heat pumps in 2007 and we've never had trouble with them but decided to sign up for their semi-annual maintenance program. Highly recommend Ward and these three guys.
Charles W Wolfe
01:47 21 Mar 19
Wards has provided my family & me great service on many occasions. Greatly appreciated is Pete’s professionalism & friendliness.
15:04 10 Mar 19
We appreciated being able to go onto Wards website and enter a repair request. Our furnace quit working after work hours, and the website allowed us to immediately report our problem. They confirmed by email that they had received the request and would follow up first thing in the morning which they did. Patrick arrived and fixed the problem! Very professional and efficient!
21:00 01 Mar 19
Pete was professional, friendly, and very knowledgeable. I would recommend Pete and Ward Plumbing & Heating for any of you plumbing and heating needs.
13:51 06 Feb 19
I have used Wards Plumbing and Heating for both commercial and residential repairs, and have been very pleased with the customer service on all occasions. Both the technicians and scheduling staff worked tirelessly recently, to help with an outage at the Sylva Police Department during the most recent cold snap. I would highly recommend them to anyone in need of such services.
Roger N René Allen-Dormany
15:37 10 Jan 19
We have been dealing with Ward since 2010 when they installed our Trane heat pump. They have also worked on our fuel furnace and done plumbing work for us. They are honest and reliable. We always recommend them to anyone.
20:55 08 Jan 19
Very professional service. Quick and timely. They explained issue to help us watch out for problems in the future. Very satisfied customer.
13:54 05 Nov 18
I have had a service contract with Ward's for several years now and am totally pleased with them!!!
13:34 08 Oct 18
I recently Had a problem with my outdoor condenser unit. I called on a Monday morning and the same day by 3:30pm I had a tech at my house. It took him about 5 minutes to diagnose the problem and then he had the part on his truck and the repair was done. Best service I have ever received by far. Ward Heating & Cooling is now my go to service for my HVAC problems.
Lisa Raines Ledford
15:59 28 Sep 18
Very quick and excellent service.
14:33 18 Jan 17
As another local business owner, I am proud to say that Ward enjoys working with and supporting local businesses and craftsmen! Thank you Ward Plumbing & Heat for supporting your local sign painter.
Tonya Wilson Snider
05:00 14 Apr 15
Wards has been a staple in the community forever and it's easy to see why. Dependable, knowledgeable and affordable.
Debbi Guy Fortner
01:25 24 Dec 14