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1600+ 5 Star Google Reviews

Air Conditioning

Ward Plumbing, Heating & Air Is Your Go-To Choice For Air Conditioning Service in Sylva, North Carolina and The Surrounding Areas.

  • 3000+ 5-Star Google reviews

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For Emergency Service, Please Call 828-586-WARD.

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Stay Cool With Our AC Services!

Your air conditioning is an important part of living comfortably and safely in North Carolina. When your unit breaks during extreme summer temperatures, you need quality repairs quickly. Whether you need repair, maintenance, or a complete replacement, our team at Ward Plumbing, Heating & Air provides the best professional services in western North Carolina.

Air Conditioner Repair

At Ward Plumbing, Heating & Air, we are available 24/7 for all your AC repair emergencies. Our mission is to keep you safe and comfortable. Our AC repair services cover all the most common types of units and components, including:

  • Air handlers: These are the most complex air conditioning units and contain many moving pieces. They work by passing the air over an AC coil and then into the vents of your HVAC system.
  • Fan coils: This version of the air conditioner is much simpler than an air handler. It only uses a fan and a coil to cool the air. You typically find them in commercial HVAC systems.
  • Evaporative coils: These coils expel the heat generated by the air conditioner and allow the cool air to move through the system. Every unit has one, and they’re essential for proper functioning.
  • Condensing units: Condensing units cool the refrigerant and turn it from a gas into a liquid. They’re a universal air conditioner component and complicated to repair.

No matter the complexity of the repair, our technicians can find a solution and promptly return your home to comfortable temperatures.

Air Conditioner Replacement

Eventually, all air conditioners break beyond repair, and our team can be there during times of need with our 24/7 emergency services. We can install a newer, more energy-efficient model quickly to get you feeling cool once again. What determines if you need a new air conditioner? Here are a few factors to consider before AC replacement:

  • Age: Depending on how well you maintain them, air conditioners can last anywhere between ten and 20 years. If your unit is at least 15 years old, it will likely need replacing soon.
  • Frequent repairs: As your unit ages, it needs more frequent repairs. If the cost of the repairs exceeds what you’d spend on a new unit, it’s time to upgrade.
  • High energy bills: Newer air conditioners are more energy-efficient than old ones. If you notice your air conditioner running less efficiently or your energy bill keeps increasing, a new model saves you money in the long run.

Air Conditioner Maintenance

The best way to keep your air conditioner efficient and effective is by scheduling routine AC maintenance. Air conditioning maintenance allows a Ward PH&A technician to examine all aspects of your AC unit for underlying malfunctions and needed repairs. This preventative service can extend the life of your unit, lower utility bills, and improve indoor air quality. During maintenance, your HVAC professional will perform the following tasks:

  • Check and replace the air filter.
  • Confirm proper refrigerant levels
  • Verify electrical connections
  • Ensure your thermostat is set correctly and working
  • Lubricate moving parts
  • Clean drain line

Depending on the type of air conditioner your home utilizes can determine exact maintenance tasks performed. We recommend scheduling AC maintenance at least once a year, preferably in the spring, to ensure your system is prepared for the summer!

Call Ward Plumbing, Heating & Air For All Your Air Conditioner Needs

Do you need help with your air conditioning system? Our Ward Plumbing, Heating & Air team is here to help around the clock. We find solutions to every problem, no matter how simple or complex. Call us today at 828-785-4912 to book an appointment!

Repair or Replace Calculator

Calculator for the $5,000 rule

The $5,000 rule is an industry accepted rule for determining whether to repair or replace an HVAC system. Multiply the age of your equipment by its estimated repair cost. If the outcome is under $5,000, you should probably repair. If over $5,000, you should replace.

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Disclaimer: This information is provided as general guideline only. Please contact Ward Plumbing, Heating & Air directly to assure you are making the best decisions about your HVAC system.

Give us a call at 828-586-WARD to schedule your service or estimate.

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Frequently Asked Questions

How Long Does AC Installation Take?

The time that it takes to install a new air conditioning system can vary based on a few factors. Generally speaking, our team can get your new AC system installed in one day. But can vary depending on how big your home is and if we need to replace the ductwork.

What Size HVAC System Do I Need?

If you’ve ever felt lost in the sea of BTUs, tons, and SEER ratings, you’re not alone. It’s like finding the right key for a lock in a massive keychain; it needs to fit just right. We’re here to guide you through the labyrinth of choosing the perfect air conditioner size for your home. Because, let’s face it, when it comes to cooling your space, size really does matter.

The stakes? Optimal comfort, energy efficiency, cost savings, and the longevity of your unit. Too big, and you’re wasting energy and money, not to mention dealing with excess humidity. Too small, and your AC will be struggling like a hero in an epic saga, trying (and failing) to conquer the vast heat of your home. 

Whether you’re a first-time buyer, looking to upgrade, or simply curious about the world of HVAC sizing, you’ve come to the right place. 

Understanding AC/HVAC Sizing

Air conditioners talk in the language of British Thermal Units (BTUs) and tons. A BTU is the amount of heat your AC can remove from a room in an hour, and a ton is just a fancy way of saying 12,000 BTUs. Getting the size right is like picking a team for tug-of-war; you want the strength that matches the challenge without going overboard.

Here’s a quick central AC sizing guide in the form of a table:

Home Size AC Size (BTUs) AC Size (Tons)
700-1,000 sq feet 18,000 1.5
1,000-1,200 sq feet 21,000 1.75
1,200-1,400 sq feet 23,000 1.92
1,400-1,600 sq feet 24,000 2
1,600-1,800 sq feet 27,000 2.25
1,800-2,000 sq feet 30,000 2.5
2,000-2,200 sq feet 33,000 2.75

 

Here’s a table showing the BTU size for a window/split AC you’ll need for rooms of different sizes:

Room Size Square Footage AC Size (BTUs)
Small 150-250 5,000-6,500
Medium 250-350 7,000-8,500
Large 350-550 9,800-12,500

What Influences Your AC Size?

  • Room Dimensions: This one’s straightforward – the bigger the room, the more BTUs you’ll need to cool it down. It’s like filling a pool; a bigger pool needs more water.
  • Insulation Quality: Good insulation keeps cool air in like a thermos. If your home is well-insulated, you might not need as big an AC unit.
  • Window Size and Sun Smackdown: Big windows or those that get a lot of sun can heat up your space faster than a small, shady window, which means you might need a stronger AC to combat the heat. Increase capacity by 10% if the room is very sunny.
  • Crowd Control: More people means more body heat. If you’re hosting weekly dance-offs, consider that in your AC size. If more than two people regularly occupy the room, add 600 BTUs for each additional person.
  • Tech and Appliances: Electronics and appliances are secret heat sources. Ever noticed how warm your computer gets? Yeah, your AC feels that too. Increase capacity by 4,000 BTUs if the unit is used in a kitchen.

Don’t Forget the SEER

While you’re sizing up, peek at the SEER rating. It’s how efficient your AC is with energy. Higher SEER means less energy used, and who doesn’t like saving a bit on bills?

Calculating Your HVAC System Size

  • The Quick Math: As a starting point, you can multiply the room’s square footage by 20 BTUs. It’s like estimating paint for a fence, giving you a ballpark figure.
  • The Pro Way: For a fit as perfect as your favorite jeans, HVAC pros use the Manual J Load Calculation. It looks at everything – room size, windows, walls, even the number of lamps you have – to get the precise BTU number.

Professional HVAC Assessment

While DIY has its place, it’s wise to call in HVAC professionals when it comes to cooling your space. They’ll make sure you get the right size, saving you from a tale of wasted cash or a home that’s never quite comfortable.

Utilize online search tools for “HVAC contractors near me” and vet the options carefully. At Ward PH&A, we’ve been serving our Western North Carolina communities since 1977, with expertise in HVAC installations. 

Give us a call at (828) 785-4655 to get started with your AC installations in Western North Carolina!

FAQs

What happens if I skip the professional HVAC assessment?

Skipping a professional assessment can lead to incorrectly sized HVAC systems, resulting in inefficient operation, discomfort, and increased energy expenses.

Can home renovations affect my HVAC system’s size?

Yes, renovations such as additions, insulation upgrades, or significant layout changes can affect the heating and cooling requirements of your home, necessitating a reassessment of your HVAC system’s size.

How does the number of stories in my home affect HVAC sizing?

Multi-story homes may have different heating and cooling needs for each floor, influenced by factors like heat rising and varying levels of insulation or window exposure.

 

Why Is My AC Making Strange Noises?

There are many reasons why your air conditioner may be making loud or strange noises. If you notice unusual sounds coming from your AC system, you should call our team for an inspection. A licensed and trained HVAC professional will be able to diagnose the issue and provide repairs to stop the problem.

Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!

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Arian B.
Thank you Ward Plumbing! Alan C. has done a great job! Spot -on. So nice to deal with a technician that is skilled in his trade!! I know who we will call in future!!
Response from the owner:Thank you, Arian Bridges! We appreciate your kind words about Alan C. and are thrilled to hear you had a great experience with Ward Plumbing, Heating & Air at your home in Franklin. We're here for you whenever you need us in the future!
Ann W.
Bradley was prompt and was very helpful going beyond the problem we were having with our filter system and will be maintaining our heat pump. We were very pleased with the service we received and would recommend this business to our friends.
Lee S.
Every company in the US needs more Joel C's. He is what every customer EXPECTS. HE is knowledgeable, courteous, friendly, has the customers best interest at heart and hard working!
Response from the owner:Hi, Lee Schavrien. Thank you. What a great compliment!
Sue Ellen H.
Dewayne was very polite, professional, installed new toliet quickly and efficiently. He left work area clean and neat. I am very pleased.
Response from the owner:Hi Sue Ellen Hopper, thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that our team, especially Amanda and Ian, were able to assist you efficiently and effectively. We understand the importance of addressing any issues with your unit to prevent further damage. Thank you for trusting us during this difficult time. We truly appreciate your business and hope to continue providing top-notch services. Please feel free to reach out to us at (828) 586-WARD if you have any other concerns. Stay safe! - Ward Plumbing, Heating & Air
Bill M.
Alan C. and Andrew were very good. Their explanations about procedures was clear and specific. They kept me up-to-date on their progress. I was very impressed with this team.
Response from the owner:Hi Bill,

Thank you so much for choosing Ward Plumbing, Heating & Air! We are so glad to hear that you had such a positive experience and that we were able to exceed your expectations. It is always our mission to provide you with the highest quality of service. We are grateful for your kind words and will continue to strive to deliver the best service.

Thank you again,

The Ward Plumbing, Heating & Air team
Coleman L.
Thomas arrived at the time he said he would. He located the problem quickly and told me it would take an hour and a half to fix. He was to the second he said it would take him and my busted pipe was fixed. He walked me through everything showing me photos and giving suggestions for future things I could fix if I wanted. He was not pushy on adding things and made sure I was comfortable with pricing. He even offered me water bottles since the water to my house was shut off. Could not recommend more.
Response from the owner:Thank you, Coleman Lee, for your fantastic 5-star review! We're thrilled to hear that Thomas provided timely and efficient service while fixing your busted pipe in Franklin. It's great to know you appreciated his transparency and helpful suggestions. At Ward Plumbing, Heating & Air, we strive to deliver exceptional service and clear communication. Your recommendation means a lot to us! If you need any further assistance with plumbing or HVAC, feel free to reach out.
John R.
Great Service Visit. Honest and professional technicians.
Response from the owner:Dear John, thank you for taking the time to leave us such a positive review! It's always gratifying to hear that our customers appreciate our honest and professional technicians. We pride ourselves on providing top-notch service, and we're glad that we were able to meet your expectations during your recent visit. Thank you for choosing Ward Plumbing, Heating & Air and please let us know if there is anything else we can do for you. - The Ward Plumbing, Heating & Air Team
Jackie C.
I had a plumbing issue as my garbage disposal died. I needed to have it removed and wanted to install regular plumbing without another disposal. Ward’s technician, Anthony, was knowledgeable and very thorough. He was great to work with and fixed it to my complete satisfaction. I highly recommend this company!
Response from the owner:Thank you, Jackie Case, for your wonderful 5-star review! We're thrilled to hear that our technician, Anthony, provided knowledgeable and thorough service while addressing your garbage disposal issue at your home in Waynesville. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, feel free to reach out.
Phyllis J.
Ward has a great system for their company. Scheduling was easy. They notify us before they come to our house. Alan C and Andre were knowledgeable, thorough, professional, and friendly.

The estimate we requested was in my email just a few hours after the visit! We have all the information we need to make our decision!

As Wardguard members we got an estimate and inspection at no charge and will get a discount on services we choose. We appreciate working with a company whose employees show up and do great work with an appointment time that they keep! Thank you Ward’s!
Response from the owner:Hello, Phyllis Jarvinen. Thank you for choosing Ward PH&A for professional Heating & Air installation. The kind and encouraging words you've used to describe your experience are what we work hard and smart to hear. Thank you for sharing your feedback!
Jeff D.
Zach performed the seasonal preventative maintenance and checks of our 4 HVAC units. He was very thorough and explained all the checks he was doing. He said two of the units were perfect, one only needed a minor fix and the other 20+ year old unit has getting near its end of life. He told us what he recommended to extend its life but also asked the home office to supply us a quote for a new, much more efficient unit. No pressure, just take this into consideration and let them know which direction we wanted to go.
Response from the owner:Thank you for your 5-star review, Jeff Davis! We're glad to hear that Zach provided thorough seasonal preventative maintenance for your HVAC units in Bryson City. It's great to know he communicated everything clearly and gave you options without any pressure. At Ward Plumbing, Heating & Air, we prioritize transparency and efficiency in our services. If you have any further questions or need assistance with HVAC or plumbing, just let us know!
Tom M.
Alan was very professional and knowledgeable
Response from the owner:Thank you for your fantastic 5-star review, Tom! We're thrilled to hear that Alan provided you with professional and knowledgeable service at your home in Whittier. Your satisfaction is our priority, and we appreciate your support!
Tim C.
Professional. On time. Great workmanship!
Response from the owner:Thank you, Tim Clark, for your fantastic 5-star review! We’re thrilled to hear you were satisfied with the professional service and workmanship our team provided at your home in Canton. Your support means a lot to us!
Natosha F.
Bradley did a very thorough job repairing multiple faucets that had broken. He listened to my concerns and skillfully addressed all the issues.
Response from the owner:Thank you, Natosha Fanning, for your 5-star review! We're glad to hear that Bradley provided thorough and attentive service while repairing your faucets in Clyde. At Ward Plumbing, Heating & Air, we strive for excellence, and it's great to know we met your expectations. If you need further assistance with plumbing or HVAC, feel free to reach out!
PILAR G.
Jeremy B. Did a great job. He was knowledgeable and thorough.
Response from the owner:Hi, Ms. Gomez,

Thank you for your loyal business! We'll be sure Patrick knows how much you appreciate him, and look forward to serving you again in the future when you have HVAC or Plumbing needs.

Thank you again,
Brad B. Waldrop
General Manager
Melissa H.
Seth and his team were excellent! They arrived on time and finished the job early. Seth explained our new system to us and answered all our questions. Highly recommend!
Response from the owner:Thank you for your wonderful 5-star review, Melissa! We're thrilled to hear that Seth and his team provided excellent service and that you are happy with your new HVAC system. We appreciate your recommendation! If you need any further assistance with HVAC or plumbing, don't hesitate to reach out to Ward Plumbing, Heating & Air.
Jennie I.
On time, very professional. Bradley H did an excellent job for us!
Response from the owner:Thank you, Jennie Ienzer, for your 5-star review! We're thrilled to hear that Bradley H. provided you with excellent service at Ward Plumbing, Heating & Air. Your satisfaction is our priority!
SmokyMountain H.
Fast, professional and highly skilled plumbers.
Response from the owner:Thank you, SmokyMountain Homewatch, for your 5-star review! We're glad to hear that you found our team at Ward Plumbing, Heating & Air to be fast, professional, and highly skilled. We're here to help you any time with plumbing or HVAC. Your feedback is truly appreciated!
TJ C.
Dewayne Long did a wonderful job troubleshooting and repairing our plumbing. He is very knowledgeable and personable.
Response from the owner:Hi, TJ Chris (WNC Diner).
On behalf of all of us at WARD PH&A, thank you for the opportunity to provide professional HVAC services! We appreciate your business and you taking time to let us know you had a 5-Star experience with Allen Cochran.
Please also let us know when you need 5-Star plumbing service!
Thanks again! Your Friends at Ward Plumbing, Heating & Air 🙂
Greg H.
Dewayne Long was very professional, courteous and took his time to explain everything. Great experience
Response from the owner:Thank you for your 5-star review, Greg! We're thrilled to hear you had a great experience with Dewayne Long at Ward Plumbing, Heating & Air. His professionalism and thoroughness are greatly valued. We appreciate your feedback!
Greg H.
Dewayne Long was great. On time, very competent and thorough. I greatly appreciate his support. It is always good to have great help when you have water problems.
Response from the owner:Hello, Greg Homan.
Thank you for choosing WARD PH&A for professional plumbing services. We appreciate your business and you taking time to let us know you had a 5-Star experience with Alan Curtin.
Please also keep us in mind when you need 5-Star Heating & Air service!
Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
Cheryl H.
Will is one of the most personalable, efficient and knowledgeable technician I have ever encountered!! And being single I have definitely met a few!!! Great hire Ward Plumbing!!
Response from the owner:Thank you, Cheryl Hannon, for your fantastic 5-star review! We're thrilled to hear that Will provided you with personable, efficient, and knowledgeable service. Your feedback is invaluable to us and we'll be sure to pass it on to him. If you need any further assistance, don't hesitate to reach out!
Marlene K.
Excellent service. Professional, thorough and friendly. Definite recommend to all.
Response from the owner:Thank you, Marlene Kea, for your excellent 5-star review! We're thrilled to hear you found our service at Ward Plumbing, Heating & Air to be professional, thorough, and friendly. Your recommendation means a lot to us! If you need any assistance in the future with HVAC or plumbing, don’t hesitate to reach out.
Leslie K.
Very efficient...polite and courteous!
Response from the owner:Dear Leslie Knight, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that our team was able to provide efficient, polite, and courteous service for you. We truly appreciate your support and recommendation. Please don't hesitate to reach out to us at (828) 586-WARD if you ever need assistance again. Take care!
Chelsea M.
Jeff was great! Had us back up and running in no time.
Response from the owner:Thank you, Chelsea Mathis! We're thrilled to hear that Jeff provided you with excellent service at your home in Franklin and got your HVAC up and running quickly. If you need HVAC or plumbing assistance again, don't hesitate to reach out!
Al B J.
Ward Plumbing did an excellent job for us. Our 21 year old hvac system finally died. Ward sent a technician out quickly and diagnosed its demise. We had a new system installed about a week later. All of the people we dealt with were very professional, well experienced and timely. Overall my experience was very positive. I would have no problem recommending Ward to any of my friends and family.
Response from the owner:Thank you, Al B Jamin’, for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our team at Ward Plumbing, Heating & Air. It's great to know that we could quickly diagnose your HVAC system and provide a timely installation of your new system for your home in Waynesville. Your recommendations mean a lot to us! If you need any further assistance with HVAC or plumbing, don’t hesitate to reach out.
R. Baxter M.
Bradley H. and partner were expert as well as courteous, dexterously replacing the water filtration filters and maximizing the flow. The service was perfect.
Response from the owner:R. Baxter Miller – thank you for your 5-star review! We are so pleased that our technician took care of everything quickly and your persistent problem has been resolved. We take pride in providing our customers with a quality and efficient service experience, and we're glad we were able to make you happy. Thank you for entrusting us with the job! We appreciate your kind words.
Amy M.
Excellent service and technician paid attention to every detail.
Response from the owner:Thank you, Amy McLaughlin, for your 5-star review! We appreciate your kind words about the excellent service and attention to detail from our technician at Ward Plumbing, Heating & Air at tour property in Bryson City. Your satisfaction means a lot to us!
Peter B.
Levi is The Man ( with helper Steve). Professional, knowledgeable, timely and competent. And reasonably priced. Thanks Levi!
Response from the owner:Hi, Peter Bassett. We really appreciate you choosing WARD PH&A for professional HVAC services, and hope you'll keep us in mind when you need 5-Star Plumbing service as well. Thank you!
Tina S.
Always excellent service.
Response from the owner:Thank you, Tina! We appreciate your kind words and are thrilled to hear that you always receive excellent service from Ward Plumbing, Heating & Air at your church in Cherokee. Your satisfaction is our priority!
Jim M.
Brad and Sam came out and did a PHENOMENAL job installing our dishwasher! We finally have confidence in the work being done in our home. We had professional, expert service and I
Have no worries about any installation issues going forward. In fact, Brad and Sam found a leaky water connection that the previous installer caused. I am already looking forward to my next project for Ward.
Response from the owner:Thank you for the fantastic 5-star review, Jim McNab! We're thrilled to hear that Brad and Sam provided you with phenomenal service while installing your dishwasher at your home in Cherokee. It's great to know that you feel confident in our work and that our team could resolve the leaky water connection. We look forward to assisting you with your next plumbing or HVAC project!
Mike R.
Quick, efficient and good communication.
Great job!
Response from the owner:Thank you, Mike Roberts! We're thrilled to hear you had a great experience with Ward Plumbing, Heating & Air. Quick, efficient service and good communication are what we strive for. We appreciate your feedback!
brian H.
Ian identified the issued and had a solution right away. He was great! Thanks!
Response from the owner:Thank you for the fantastic 5-star review, Brian! We're thrilled to hear that Ian was able to quickly and efficiently resolve the issue for you. All of our team at Ward Plumbing, Heating & Air appreciate your feedback and look forward to serving you again!
Christa J.
Nick was very experienced, knowledgeable, courteous, and went above and beyond his required job. I highly recommend Nick and Ward’s in general. All of our experiences with them have been positive.
.
Response from the owner:Dear Christa Jane,

Thank you for taking the time to leave such a kind review for our company, Ward Plumbing, Heating & Air. We are thrilled to hear that you had a positive experience with Ian and that he provided you with professional, courteous, and quick service. We truly appreciate your recommendation and are grateful for your support.

Sincerely,
Ward PH&A
Kim G.
Zach was very prompt, courteous and efficient. He sent an ETA which is so nice. I am very pleased with all the service and service people at Ward!!
Response from the owner:Thank you, Kim, for your fantastic 5-star review! We're thrilled to hear that Zach provided prompt, courteous, and efficient service during your experience with Ward Plumbing, Heating & Air at your home in Sapphire. We always strive to keep our customers informed and satisfied. Your positive feedback means a lot to us!
Seth R.
Bradley H came out and replaced our pressure tank and everything associated with it. We had multiple things that had failed and we're causing water pressure issues. He explained each and showed me each issue. His work was neat and he was very professional. I would definitely recommend.
Response from the owner:Thank you, Seth Reeves, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley provided professional service while replacing your pressure tank and addressing your water pressure issues in Canton. Your recommendation means a lot to us! If you need any further assistance with plumbing or HVAC, don't hesitate to reach out.
Jim Z.
Excellent service, valuable recommendations, and extremely pleasant to work with.
Response from the owner:Thank you, Jim, for your 5-star review! We're thrilled to hear that you received excellent service and valuable recommendations from Ward Plumbing, Heating & Air at your home in Sylva. We appreciate your kind words and look forward to assisting you with plumbing and HVAC again in the future!
Nancy Y.
Jeremy B. was very thorough. Highly recommend.
Response from the owner:Thank you for your 5-star review, Nancy Yurko! We appreciate your recommendation and are glad to hear that Jeremy B. provided thorough service. At Ward Plumbing, Heating & Air, we strive for excellence in all plumbing & HVAC services. If you need anything in the future, feel free to reach out!
Tammy S.
I recently had a filtration system installed by Bradley. He was courteous and reliable. Will definitely call on Ward Plumbing and Bradley with any future issues!
Response from the owner:Thank you for the fantastic 5-star review, Tammy! We're thrilled to hear that Bradley provided courteous and reliable service during your filtration system installation. At Ward Plumbing, Heating & Air, we strive to exceed our customers' expectations, and we look forward to assisting you with any future plumbing or HVAC needs!
Richard L.
Brad and Will we're excellent. They were very patient and understanding while answering all my questions. They did a great job finishing the pressure tank installation in one afternoon. Thanks to all at Ward for their willingness to accommodate my schedule.
Response from the owner:Thank you, Richard, for your fantastic 5-star review! We're thrilled to hear that Brad and Will provided excellent service during your pressure tank installation at your home in Cullowhee. Your appreciation of their patience and our team's flexibility means a lot to us at Ward Plumbing, Heating & Air. If you need any further assistance with plumbing or HVAC, don't hesitate to reach out!
David L.
Dewayne L. Is an excellent service person. He arrived promptly, wore protective foot ware so as not to get dirt in my house and quickly addressed my problem and resolved it. He explained what was wrong and what he had done to remedy it. I have used Wards for many years and always been happy with their technicians and service.
Response from the owner:Thank you, David, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Dewayne L. provided excellent service by arriving promptly and keeping your home clean while expertly resolving your issue. It’s wonderful to confirm that you’ve had positive experiences with us over the years. We appreciate your loyalty and look forward to serving you again in the future!
Alison C.
Prompt, courteous, clean and efficient! Took his shoes off indoors. Very polite
Response from the owner:Thank you, Alison, for your 5-star review! We're thrilled to hear that you found our Technician at Ward Plumbing, Heating & Air to be prompt, courteous, and efficient during his visit to your home. We appreciate your recognition of our attention to cleanliness and professionalism, and look forward to working with you in the future. If you need any further HVAC or plumbing assistance, feel free to reach out!
Ronald F.
Steve was very polite and professional. He answered all my questions and concerns. Been very happy with Wards
Response from the owner:Thank you, Ronald, for the wonderful 5-star review! We're thrilled to hear that Steve provided you with polite and professional service at your home in Waynesville. Your happiness with Ward Plumbing, Heating & Air is our top priority. If you need anything else, feel free to reach out!
Denise E.
Andrew and Jeff potentially saved us from excessive future expenses by identifying current plumbing issues and providing professional solutions. I’m very impressed that the HVAC team (Zach) and the plumbing team (Andrew and Jeff), along with the office team, work so closely together. The photos and documentation are very helpful. I am extremely impressed by their level of knowledge and expertise. WARD surpasses all experiences I’ve had with HVAC and plumbing solutions in Haywood Co. I highly recommend WARD.
Response from the owner:Thank you, Denise Engle, for your fantastic 5-star review! We're thrilled to hear that Andrew, Jeff, and Zach were able to identify plumbing and HVAC issues and provide effective solutions for you in Maggie Valley. It's great to know that our teamwork and detailed documentation made a positive impression. Your recommendation means a lot to us at Ward Plumbing, Heating & Air! If you need anything else, please don’t hesitate to reach out.
Belew F.
Had frozen pipes and Ward was able to fit us in a day earlier the tech was very good at communicating. Happy that we now have water again. He also gave me a good picture of everything that was going on and helped us understand what to do better in the future
Response from the owner:Thank you, Belew Family! We're thrilled to hear that Ward Plumbing, Heating & Air was able to assist you quickly with your frozen pipes in waynesville. It's great to know that our technician effectively communicated and helped you understand how to prevent future issues. We appreciate your positive feedback and look forward to serving you again! PLease also keep us mind when you need 5-Star Heating & Air services.
Bruce T.
Jeff from Wards HVAC was very personable and knowledgeable,
Response from the owner:Dear Bruce,

Thank you for your kind words and for choosing Ward Plumbing, Heating & Air for your HVAC needs. We are thrilled to hear that you had a great experience with Jeff! We pride ourselves on our team's knowledge and personable service, and we are glad to know Jeff provided that for you.

We appreciate your 5-star rating and your support for our business. Thank you for taking the time to recognize Jeff and the rest of our team. We value your feedback and look forward to serving you again in the future.

Best regards,

The team at Ward Plumbing, Heating & Air
(828) 586-WARD
James O.
Where’s the sixth star?! Brad really saved our bacon here today. The water stopped running in the middle of a shower…. pipes at the well head froze. Brad had the problem diagnosed and repaired promptly and now we’re back enjoying the comforts of indoor plumbing.
Hell of a nice man too.
Response from the owner:Hello, James Owens.Thank you for choosing WARD PH&A for professional plumbing services. We're happy to confirm you had a 5-Star experience with Nathan Rice, and look forward to our next opportunity to be of service. Please also keep us in mind when you need 5-Star HVAC services!Thanks again, Your Friends at Ward PH&A 🙂
Anita L.
We called for a leak under our house. We had two other companies come out that couldn't locate it. Ward came out, found the leak, repaired it and fixed two other issues in our house while they were here. We couldn't be happier.
Response from the owner:Thank you, Anita L, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that our team was able to locate and repair the leak, as well as address additional issues in your home. Your satisfaction means a lot to us! If you need any plumbing or HVAC assistance in the future, don't hesitate to reach out.
Cheryl M.
Great service; pleasant and knowledgeable. Would recommend.
Response from the owner:Thank you, Cheryl Meyers, for your fantastic 5-star review! We're thrilled to hear that you experienced great service from Ward Plumbing, Heating & Air at your home in Waynesville. Your recommendation means a lot to us! If you need any help with plumbing or HVAC in the future, don’t hesitate to reach out.
Better half home S.
Had Ward come out to help find a leak in our main line. Brad was here to help find and locate the leak coming from a tee on our main line to our hydrant spigot. All from a cracked PVC tee
Response from the owner:Thank you for the 5-star review, Better Half Home Services! We're glad to hear that Brad could efficiently locate the leak in your main line caused by the cracked PVC tee and provide you with top notch service in Sylva. If you need further assistance with plumbing or HVAC, Ward Plumbing, Heating & Air is here to help!
Susan W.
We had an issue with our sewer line and Anthony K came out. Due to the length of the sewer line he needed another piece of equipment. He could have not bothered and charged me more to make it easier on himself, but he didn't. He got the line clear, advised us of issues that may come up with its location. He was great and made a stressful situation easier.
Response from the owner:Thank you, Susan Weller, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Anthony K. provided excellent service and made your stressful sewer line issue in Bryson City easier to manage. Your satisfaction is our priority, and we appreciate your trust in us. If you need any further assistance, please don't hesitate to reach out!
Beverly S.
Once again they came through with a professional team that helped while I was away to prepare for the winter
Response from the owner:Thank you for your 5-star review, Beverly Sellers! We appreciate your trust in Ward Plumbing, Heating & Air to provide professional service as you prepared for the winter at your home in Cashiers. We're here to help anytime you need us!
Kendra M.
New heat pump and furnace for mother’s home.
Response from the owner:Thank you, Kendra Medford, for your 5-star review! We're thrilled to hear that you chose Ward Plumbing, Heating & Air for your mother's new heat pump and furnace installation, and had a great experience! We appreciate your trust in our services! If you need anything in the future, feel free to reach out.
Zac M.
Very knowledgeable, excellent service. I would absolutely recommend. Will is particularly fantastic. Great communication, really takes pride in his high quality work.

Update: Just had them out to replace my ancient Heat Pump. As always stellar service particular shout out to Dave, Luke Brian, and Caleb. They did awesome work answered all my questions (which were many) and even finished a little ahead of schedule. I absolutely would recommend Ward to anyone looking.
Response from the owner:Thank you, Zac Monette, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that you found our team knowledgeable and that Will, Dave, Luke, Brian, and Caleb provided you with stellar service during your heat pump replacement. Your recommendation means a lot to us, and we appreciate your trust in our expertise. If you need any further assistance, feel free to reach out!
Angelia S.
Joe C came to check my home heating unit today & so glad he did. Made sure everything is clean & working efficiently. Very professional
Response from the owner:Dear Angelia, thank you for your outstanding 5-star review for Ward Plumbing, Heating & Air! We are thrilled to hear that Will E. provided you with exceptional service and explained the process in detail. It is always our priority to leave our customers with a clean and comfortable home. We appreciate your support and valued feedback. Should you need any assistance in the future, do not hesitate to contact us at (828) 586-WARD. Thank you again for choosing us! - Ward Plumbing, Heating & Air
Alice H.
I called Ward to have my property winterized as I leave for the very cold months.
They sent Bradley who was polite and attentive, although I did not meet with him personally, over the phone I was satisfied that he knew what the job entails and would do a good job.
Ward is a professional company that is reliable and on time.
Response from the owner:Thank you, Alice, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We’re thrilled to hear that Bradley provided you with attentive service during your property winterization at your home in Maggie Valley. Your trust in our professional and reliable team means a lot to us. If you need anything else, feel free to reach out.
Elizabeth C.
Dewayne was great! He installed a new hot water heater for us. Very knowledgeable
and efficient!
Response from the owner:Thank you for your 5-star review, Elizabeth! We're thrilled to hear that Dewayne provided you with knowledgeable and efficient service during your hot water heater installation in Waynesville. Your satisfaction means a lot to us! PLease let us know if we cna help you with plumbing or HVAC in the future.
Dave & Edna W.
Definitely great service from Dwayne. He was prompt, friendly, personable, efficient, neat and thorough.with installation of water filtering system and explaining in detail how the new system works. Dewayne is truly an asset for Ward, Plumbing, Heating & Air.
Response from the owner:Thank you, Dave and Edna Waldrop, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Dwayne provided you with prompt and thorough service. Your support means a lot to us!
Buck C.
Knowledgeable and professional.
Many thanks
Response from the owner:Thank you, Buck Canterbury, for your 5-star review! We're thrilled to hear you found our team at Ward Plumbing, Heating & Air knowledgeable and informative in helping you at your home in Sylva. Providing our customers with options is a priority for us. We appreciate your feedback!
Blake B.
Alan C. Did a wonderful job addressing the issue of the toilet in my home and recommended different options lining us up for a new toilet installation. Crawled in my crawl space to see if there was another way to address the problem, and looked at my hot water heater. Very knowledgeable and respectful.
Response from the owner:Thank you, Blake Belback, for your 5-star review! We're thrilled to hear that Alan C. provided you with excellent service at your home in Franklin regarding your toilet issue and hot water heater. At Ward Plumbing, Heating & Air, we aim to deliver knowledgeable and respectful solutions for our customers. If you need further assistance or have any other plumbing or HVAC questions, feel free to reach out!
John N.
This company overall has been fantastic. As a former tradesmen, they've earned my future business.
Response from the owner:Thank you for your fantastic 5-star review, John! We're thrilled to hear that you had a great experience with Ward Plumbing, Heating & Air at your home in Clyde. Your support means a lot to us, and we look forward to serving you again in the future when you need HVAC or plumbing assistance!
TitanSmashMTG
Will came to save the day and got your water troubles fixed. They did a great job!
Response from the owner:Thank you, TitanSmashMTG! We're thrilled to hear that Will was able to resolve your water troubles at your home in Waynesville. At Ward Plumbing, Heating & Air, we strive for excellent service, and your kind words motivate our team even more than delicious burgers! If you need any further assistance, feel free to reach out!
Lucas K.
They were very honest and did excellent work!
Response from the owner:Thank you, Lucas Kyle! We appreciate your kind words and are thrilled to hear you were satisfied with our honest service and excellent work at your home in Waynesville. Your support means a lot to us!
Caroline G.
Alan and Andrew did a great job installing some new plumbing for our kitchen remodel. They were very clean, had great communication and explained everything. 10 out of 10!
Response from the owner:Thank you, Caroline Guillen, for your 5-star review! We're thrilled to hear Alan and Andrew from Ward Plumbing, Heating & Air provided excellent plumbing installation for your kitchen remodel at your home in Asheville. Your satisfaction is our priority, and we're grateful for your kind words. If you need any further assistance, feel free to reach out!
Dawn B.
Amazing service and very trustworthy employees...will definitely be using this company for any issues in the future
Response from the owner:Thank you, Dawn Burleson, for your fantastic 5-star review! We're thrilled to hear that you found our service amazing and our team trustworthy. At Ward Plumbing, Heating & Air, we strive to provide the best HVAC & Plumbing service in Western NC, and your support motivates us to continue our efforts. We look forward to assisting you with any future issues!
Susan L.
Alan was awesome!
Response from the owner:Thank you, Susan Locke! We're thrilled to hear that Alan provided you with awesome service at Ward Plumbing, Heating & Air. Your satisfaction is our priority! If you need anything else, feel free to reach out.
Anna S.
Bradley H. was excellent, professional and had the expertise and experience.
Response from the owner:Thank you, Anna Smathers, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley H. provided you with excellent service at your home in Canton and showcased his expertise. We appreciate your support and look forward to assisting you again!
Nathan G.
Great job getting the heat working at the home of my mom and grandmother. Very professional service.
Response from the owner:Thank you, Nathan Grant, for your 5-star review! We’re thrilled to hear that our team at Ward Plumbing, Heating & Air could assist in getting the heat working for your mom and grandmother in Waynesville. Your kind words about our professional service are greatly appreciated! If you need anything else, don’t hesitate to reach out.
Deborah B.
The guys that came out were wonderful on many levels. Friendly yet professional. Informative and walked me through the many levels involved with finding a water leak. Thank you Ward plumbing!
Response from the owner:Thank you for your kind words, Deborah! We're thrilled to hear that our team provided friendly and professional service while helping you with your water leak in Maggie Valley. At Ward Plumbing, Heating & Air, we strive to keep our customers informed and satisfied. If you need any further assistance, feel free to reach out!
James
Prompt arrival by Tom and his technician.
Excellent communication as to what would be done, and they were off.
An obscure mistake in shower install left mixing valve open. Afterwards, Thomas answered questions on more problems I had and made sure I was totally satisfied with explanation and repair. One of the best $100 I've spent.
Response from the owner:Dear James,

Thank you for taking the time to leave us a 5-Star review. We appreciate your support and your kind words about Tom and apprentice. We are glad to hear that our communication was effective and that you were satisfied with the repair.

Thank you again for choosing Ward Plumbing, Heating & Air . We value your business and look forward to the opportunity to serve you again in the future.

Best regards,
Ward Plumbing, Heating & Air
Mel S.
Brad and Jeff were great technicians. Explained everything about my water heater and were thorough and polite. Appreciate their service and time. Thank you.
Response from the owner:Thank you for your 5-star review, Mel! We're thrilled to hear that Brad and Jeff provided thorough and polite service for your water heater at your home in Waynesville. Your appreciation means a lot to our team. If you need any further assistance, feel free to reach out!
Chris G.
Dave, Dillion and Mathew all did a great job on the installation. On time as promised. I couldn’t be happier
Response from the owner:Thank you, Chris Groce, for your fantastic 5-star review! We’re thrilled to hear that Dave, Dillion, and Matthew provided you with timely and excellent HVAC installation at your home in Waynesville. Your satisfaction means a lot to us! If you need anything else, feel free to reach out.
Mark A.
Alan and Caleb were professional, knowledgeable, friendly, and they offered excellent suggestions to replace my hot water tank. The price was reasonable and they even noticed a leaky pipe and a poorly installed water filter, which they offered to fix for a good price. Highly recommend.
Response from the owner:Thank you, Mark, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Alan and Caleb provided you with professional service and valuable suggestions for your hot water tank replacement in Waynesville. Your recommendation means a lot to us! If you need any further assistance, don’t hesitate to reach out.
Stephen P.
This was exactly the kind of customer service we hope when things go wrong! Had a pipe burst yesterday in the late afternoon and the 2 service techs showed up late morning a day later. The lead tech Bradley H was very knowledgeable, informative and did an amazing job start to finish!! Identified a second less severe leak after the bigger one was fixed. We have 40yr old plumbing. It's currently not leaking but he took the time to point out several places where the pipes are corroded and showing their age. He gave me an estimate to get everything replaced and up to current standards. I very much appreciated his integrity and opinion on next steps as these pipes aren't going to last much longer. The younger tech was also knowledgeable and did his share of the work. I'm sorry I can't recall his name. Great experience with Bradley H and Ward Plumbing! Thank you!!!
Response from the owner:Thank you, Stephen, for your fantastic 5-star review! We're thrilled to hear about your great experience with Bradley H and the team at Ward Plumbing, Heating & Air. It’s our goal to provide exceptional customer service, especially in emergency situations. We're glad Bradley was able to identify the issues and provide you with a thorough estimate for your plumbing needs. If you have any further questions or need assistance, feel free to reach out. Thanks again for trusting us with your home!
Jason W.
They were very patient, personable, and explained everything thoroughly.
Response from the owner:Thank you, Jason, for your 5-star review! We appreciate your kind words about our team at Ward Plumbing, Heating & Air. It’s great to hear that our patience and thorough explanations made a positive impact on your experience. If you need any further assistance, feel free to reach out!
Jill L.
Fast, efficient and thorough service. Thank you Ward/Thomas K for showing up in a timely manner and helping us diagnose the problem.
Response from the owner:Thank you, Jill Law, for your kind words! We're thrilled to hear you had a fast and efficient experience with our team at Ward Plumbing, Heating & Air. Thomas K is dedicated to providing thorough service, and we're glad he could help diagnose your issue. We appreciate your trust in us!
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