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1600+ 5 Star Google Reviews

Air Conditioning


Ward Plumbing, Heating & Air Is Your Go-To Choice For Air Conditioning Service in Sylva, North Carolina and The Surrounding Areas.
  • 3000+ 5-Star Google reviews

  • Emergency Service Available

  • Online Scheduling and Estimates

For Emergency Service, Please Call 828-586-WARD.

Stay Cool With Our AC Services!

Your air conditioning is an important part of living comfortably and safely in North Carolina. When your unit breaks during extreme summer temperatures, you need quality repairs quickly. Whether you need repair, maintenance, or a complete replacement, our team at Ward Plumbing, Heating & Air provides the best professional services in western North Carolina.

Air Conditioner Repair

At Ward Plumbing, Heating & Air, Emergency service available.  for all your AC repair emergencies. Our mission is to keep you safe and comfortable. Our AC repair services cover all the most common types of units and components, including:

  • Air handlers: These are the most complex air conditioning units and contain many moving pieces. They work by passing the air over an AC coil and then into the vents of your HVAC system.
  • Fan coils: This version of the air conditioner is much simpler than an air handler. It only uses a fan and a coil to cool the air. You typically find them in commercial HVAC systems.
  • Evaporative coils: These coils expel the heat generated by the air conditioner and allow the cool air to move through the system. Every unit has one, and they’re essential for proper functioning.
  • Condensing units: Condensing units cool the refrigerant and turn it from a gas into a liquid. They’re a universal air conditioner component and complicated to repair.

No matter the complexity of the repair, our technicians can find a solution and promptly return your home to comfortable temperatures.

Air Conditioner Replacement

Eventually, all air conditioners break beyond repair, and our team can be there during times of need with our Emergency service. We can install a newer, more energy-efficient model quickly to get you feeling cool once again. What determines if you need a new air conditioner? Here are a few factors to consider before AC replacement:

  • Age: Depending on how well you maintain them, air conditioners can last anywhere between ten and 20 years. If your unit is at least 15 years old, it will likely need replacing soon.
  • Frequent repairs: As your unit ages, it needs more frequent repairs. If the cost of the repairs exceeds what you’d spend on a new unit, it’s time to upgrade.
  • High energy bills: Newer air conditioners are more energy-efficient than old ones. If you notice your air conditioner running less efficiently or your energy bill keeps increasing, a new model saves you money in the long run.

Air Conditioner Maintenance

The best way to keep your air conditioner efficient and effective is by scheduling routine AC maintenance. Air conditioning maintenance allows a Ward PH&A technician to examine all aspects of your AC unit for underlying malfunctions and needed repairs. This preventative service can extend the life of your unit, lower utility bills, and improve indoor air quality. During maintenance, your HVAC professional will perform the following tasks:

  • Check and replace the air filter.
  • Confirm proper refrigerant levels
  • Verify electrical connections
  • Ensure your thermostat is set correctly and working
  • Lubricate moving parts
  • Clean drain line

Depending on the type of air conditioner your home utilizes can determine exact maintenance tasks performed. We recommend scheduling AC maintenance at least once a year, preferably in the spring, to ensure your system is prepared for the summer!

Call Ward Plumbing, Heating & Air For All Your Air Conditioner Needs

Do you need help with your air conditioning system? Our Ward Plumbing, Heating & Air team is here to help around the clock. We find solutions to every problem, no matter how simple or complex. Call us today at 828-785-4912 to book an appointment!

Repair or Replace Calculator

Calculator for the $5,000 rule

The $5,000 rule is an industry accepted rule for determining whether to repair or replace an HVAC system. Multiply the age of your equipment by its estimated repair cost. If the outcome is under $5,000, you should probably repair. If over $5,000, you should replace.

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Disclaimer: This information is provided as general guideline only. Please contact Ward Plumbing, Heating & Air directly to assure you are making the best decisions about your HVAC system.

Give us a call at 828-586-WARD to schedule your service or estimate.


Frequently Asked Questions


How Long Does AC Installation Take?

The time that it takes to install a new air conditioning system can vary based on a few factors. Generally speaking, our team can get your new AC system installed in one day. But can vary depending on how big your home is and if we need to replace the ductwork.

What Size HVAC System Do I Need?

If you’ve ever felt lost in the sea of BTUs, tons, and SEER ratings, you’re not alone. It’s like finding the right key for a lock in a massive keychain; it needs to fit just right. We’re here to guide you through the labyrinth of choosing the perfect air conditioner size for your home. Because, let’s face it, when it comes to cooling your space, size really does matter.

The stakes? Optimal comfort, energy efficiency, cost savings, and the longevity of your unit. Too big, and you’re wasting energy and money, not to mention dealing with excess humidity. Too small, and your AC will be struggling like a hero in an epic saga, trying (and failing) to conquer the vast heat of your home. 

Whether you’re a first-time buyer, looking to upgrade, or simply curious about the world of HVAC sizing, you’ve come to the right place. 

Understanding AC/HVAC Sizing

Air conditioners talk in the language of British Thermal Units (BTUs) and tons. A BTU is the amount of heat your AC can remove from a room in an hour, and a ton is just a fancy way of saying 12,000 BTUs. Getting the size right is like picking a team for tug-of-war; you want the strength that matches the challenge without going overboard.

Here’s a quick central AC sizing guide in the form of a table:

Home Size AC Size (BTUs) AC Size (Tons)
700-1,000 sq feet 18,000 1.5
1,000-1,200 sq feet 21,000 1.75
1,200-1,400 sq feet 23,000 1.92
1,400-1,600 sq feet 24,000 2
1,600-1,800 sq feet 27,000 2.25
1,800-2,000 sq feet 30,000 2.5
2,000-2,200 sq feet 33,000 2.75

 

Here’s a table showing the BTU size for a window/split AC you’ll need for rooms of different sizes:

Room Size Square Footage AC Size (BTUs)
Small 150-250 5,000-6,500
Medium 250-350 7,000-8,500
Large 350-550 9,800-12,500

What Influences Your AC Size?

  • Room Dimensions: This one’s straightforward – the bigger the room, the more BTUs you’ll need to cool it down. It’s like filling a pool; a bigger pool needs more water.
  • Insulation Quality: Good insulation keeps cool air in like a thermos. If your home is well-insulated, you might not need as big an AC unit.
  • Window Size and Sun Smackdown: Big windows or those that get a lot of sun can heat up your space faster than a small, shady window, which means you might need a stronger AC to combat the heat. Increase capacity by 10% if the room is very sunny.
  • Crowd Control: More people means more body heat. If you’re hosting weekly dance-offs, consider that in your AC size. If more than two people regularly occupy the room, add 600 BTUs for each additional person.
  • Tech and Appliances: Electronics and appliances are secret heat sources. Ever noticed how warm your computer gets? Yeah, your AC feels that too. Increase capacity by 4,000 BTUs if the unit is used in a kitchen.

Don’t Forget the SEER

While you’re sizing up, peek at the SEER rating. It’s how efficient your AC is with energy. Higher SEER means less energy used, and who doesn’t like saving a bit on bills?

Calculating Your HVAC System Size

  • The Quick Math: As a starting point, you can multiply the room’s square footage by 20 BTUs. It’s like estimating paint for a fence, giving you a ballpark figure.
  • The Pro Way: For a fit as perfect as your favorite jeans, HVAC pros use the Manual J Load Calculation. It looks at everything – room size, windows, walls, even the number of lamps you have – to get the precise BTU number.

Professional HVAC Assessment

While DIY has its place, it’s wise to call in HVAC professionals when it comes to cooling your space. They’ll make sure you get the right size, saving you from a tale of wasted cash or a home that’s never quite comfortable.

Utilize online search tools for “HVAC contractors near me” and vet the options carefully. At Ward PH&A, we’ve been serving our Western North Carolina communities since 1977, with expertise in HVAC installations. 

Give us a call at (828) 785-4655 to get started with your AC installations in Western North Carolina!

FAQs

What happens if I skip the professional HVAC assessment?

Skipping a professional assessment can lead to incorrectly sized HVAC systems, resulting in inefficient operation, discomfort, and increased energy expenses.

Can home renovations affect my HVAC system’s size?

Yes, renovations such as additions, insulation upgrades, or significant layout changes can affect the heating and cooling requirements of your home, necessitating a reassessment of your HVAC system’s size.

How does the number of stories in my home affect HVAC sizing?

Multi-story homes may have different heating and cooling needs for each floor, influenced by factors like heat rising and varying levels of insulation or window exposure.

 

Why Is My AC Making Strange Noises?

There are many reasons why your air conditioner may be making loud or strange noises. If you notice unusual sounds coming from your AC system, you should call our team for an inspection. A licensed and trained HVAC professional will be able to diagnose the issue and provide repairs to stop the problem.

Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!


Bryan D.
9 hours ago
Alan of Ward’s Plumbing did a great job! I use Ward’s for all my plumbing needs
Susan A.
13 hours ago
Andrew and Ryan were very helpful, friendly, and knowledgeable. They solved my problems.
Response from the owner:Thank you, Susan Atherton, for your fantastic 5-star review! We're thrilled to hear that Andrew and Ryan provided you with helpful, friendly, and knowledgeable service at Ward Plumbing, Heating & Air. If you need any assistance in the future, feel free to reach out!
Bill N.
17 hours ago
Steve was friendly, knowledgeable, diagnosed the problem quickly, and fixed the problem. I highly recommend Ward Plumbing and HVAC.
Robert M.
1 day ago
Dewayne Long serviced our plumbing issues today with care and concern also for long term fixes. He repaired our immediate pipe leaks and also performed needed water heater maintenance/checks. We hope to have DeWayne as our future service provider with Ward as his expertise is above and beyond any technician in our 45 years with Ward Plumbing & Heating!
Response from the owner:Mr. McLaughlin, Thank you for your choosing Ward P&H for Plumbing services! We really appreciate your business, encouraging feedback, and referrals to your friends and neighbors. We’re happy to confirm you had a great experience with Sam, Aaron and Pete and look forward to serving you again in the future when you have Plumbing, Air Conditioning or Heating needs. Thank you again, Brad B. Waldrop General Manager Ward Plumbing & Heating
Jessica T.
2 days ago
Did a wonderful job fixing our air conditioner and came out earlier than expected and quickly fixed the issue. Very professional
Response from the owner:Thank you, Jessica, for your 5-star review! We're thrilled to hear that our team at Ward Plumbing, Heating & Air provided you with prompt and professional service for your air conditioner. Your satisfaction is our priority! If you need any further assistance, feel free to reach out.
Kevin M.
3 days ago
Outstanding in every way. I highly recommend.
Response from the owner:Thank you, Kevin Mealey, for your outstanding review! We're thrilled to hear you had such a positive experience with Ward Plumbing, Heating & Air. Your recommendation means a lot to us! If you need any HVAC or plumbing services in the future, feel free to reach out.
Tyrone E.
6 days ago
Highlands NC
Response from the owner:Thank you, Tyrone Emmert, for your 5-star review! We appreciate your support for Ward Plumbing, Heating & Air. If you need any further assistance in Highlands, NC, feel free to reach out!
Kathryn M.
7 days ago
From scheduling the service to Jeremy arriving and completing the service, everything was excellent. We have used Ward Plumbing service several times now and they have done an excellent job every time. One time was installing new toilets. And another time was removing and replacing a sink and cabinet. Each project had its challenges and Jeremy was extremely knowledgeable and did a great job! I will never use anyone else!
Response from the owner:Thank you, Kathryn Mahoney, for your fantastic 5-star review! We truly appreciate your continued trust in Ward Plumbing, Heating & Air for your plumbing and HVAC needs. It's great to hear that Jeremy provided excellent service during your projects, from installing new toilets to replacing a sink. We look forward to serving you again in the future!
Richard L.
1 week ago
Ian, came out and diagnosed the problem and had it taken care of fast. He was very professional and courteous. Thank you Ian
Response from the owner:Thank you, Richard Lynn, for your 5-star review of Ward Plumbing, Heating & Air! We're glad to hear that Ian provided quick and professional service. Your feedback is greatly appreciated!
Brett F.
1 week ago
Bradley was awesome. Took the time to explain what he was going to do. Very nice and courteous!!
Response from the owner:Thank you, Brett, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley provided you with excellent service and took the time to explain everything. We appreciate your kind words and look forward to serving you again!
Kyle S.
1 week ago
I don't know what was wrong with it, but Ian figured it out and fixed it. Fast, courteous, and professional. 5 stars, thanks!
Response from the owner:Thank you, Kyle, for your fantastic 5-star review! We're glad to hear that Ian provided fast, courteous, and professional service at Ward Plumbing, Heating & Air. If you need any further assistance with HVAC or plumbing, don't hesitate to reach out!
Sharon B.
1 week ago
Brad and Sam did a good job in checking out our water heater and replacing the water pressure reducing valve. They were courteous and respectful. We appreciate the work they performed. The valve was only a year old, but cost about $200 more than a year ago. Seems like a big jump in cost.
Response from the owner:Thank you, Sharon Brady, for your 5-star review! We’re glad to hear that Brad and Sam provided courteous and respectful service while checking your water heater and replacing the valve. We appreciate your feedback regarding the price increase and understand your concerns. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Ward Plumbing, Heating & Air!
Earl B.
1 week ago
We have a summer cabin located the Franklin area, and suddenly were limited in our hot water. Ward PH&A were responsive in sending out a technician to analyze ur situation. It was determined that we were in need on a new Hot Water Heater. (The existing unit was over 16 years old.) The technician (Alan C) actually came out on his day off to install our new system since we had family gathering in to celebrate the 250th Independence Celebration. He was extremely competent, neat, and thorough with the job, (See photos) and I can wholeheartedly endorse Ward PH&A. Their communication throughout the entire process was superb.
Response from the owner:Thank you, Earl Berry, for your fantastic 5-star review! We're thrilled to hear that our technician, Alan C., was able to assist you with your hot water heater installation, especially on his day off. We appreciate your endorsement of Ward Plumbing, Heating & Air and are glad our communication met your expectations. If you need any more assistance, feel free to reach out. Enjoy your summer cabin!
Meg L.
1 week ago
Everything about this company was great. Their communication was excellent, the service technician was knowledgeable and friendly and I would certainly recommend them.
Response from the owner:Thank you, Meg LaLonde, for your wonderful 5-star review! We're thrilled to hear that you had a great experience with Ward Plumbing, Heating & Air. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out!
Jessica J.
1 week ago
Our experience with Ward was wonderful! The technicians that worked on our house were thorough and completed the job in a timely and clean manner. They were very respectful and helpful in getting us the best possible price. Thank you so much!
Response from the owner:Thank you, Jessica Jones, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that our technicians provided thorough and timely service, and that they helped you find the best price. Your satisfaction is our priority, and we appreciate your kind words. If you need anything in the future related to plumbing or HVAC, don’t hesitate to reach out!
Betsey H.
1 week ago
They always provide excellent service for all kinds of plumbing problems
Response from the owner:Thank you, Betsey Hamlet, for your 5-star review! We appreciate your trust in Ward Plumbing, Heating & Air for your plumbing and HVAC needs. We're glad to hear you consistently receive excellent service. If you need assistance in the future, don’t hesitate to reach out!
Eugene G.
2 weeks ago
Every thing was superior service. Jeb did a great job explaining what was needed for repair and installation etc. , Then Jeb continued communicated throughout the install process. The text communication was top rate and communicated timely on scheduled appointment. Thank You
Response from the owner:Thank you, Eugene, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear about your superior service experience with Jeb. Clear communication is essential to us, and it's great to know Jeb kept you informed throughout the installation process. We appreciate your feedback and look forward to serving you again when you have plumbing or HVAC needs!
Cynthia H.
2 weeks ago
Good work thanks again.
Response from the owner:Thank you, Cynthia, for your 5-star review! We're glad to hear that you were satisfied with the service from Ward Plumbing, Heating & Air. Your support means a lot to us!
Rebecca B.
2 weeks ago
Dewayne L. is a fantastic technician with Ward. He went way above and beyond to replace my broken well pressure pump and he also caught problems with my hot water heater on the verge of disaster. He rebuilt my water pipe and filter system all in one service visit. I highly recommend using Ward plumbing, especially if you’re being serviced by Dewayne.
Response from the owner:Thank you, Rebecca, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Dewayne provided exceptional service by replacing your well pressure pump and addressing your hot water heater issues. Your recommendation means a lot to us! If you need any further plumbing or HVAC assistance, feel free to reach out.
Sandy S.
2 weeks ago
Jeremy was awesome and I will ask for him again for anything I need . A true professional and honest . His helper was a nice young man and very helpful .
Response from the owner:Thank you, Sandy, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Jeremy and his helper provided you with exceptional service. We truly appreciate your support and look forward to assisting you again in the future!
Doug S.
2 weeks ago
Professional, on time and courteous.
Response from the owner:Hello, Doug Stiles. Thank you!
Trina S.
2 weeks ago
Zac was courteous and professional. He explained the process and took care of things in 15 minutes.
Response from the owner:Thank you, Trina Stiles, for your 5-star review! We're thrilled to hear that Zach provided you with courteous and professional service. If you need HVAC or plumbing assistance in the future, feel free to reach out!
Ann W.
2 weeks ago
Bradley was prompt and was very helpful going beyond the problem we were having with our filter system and will be maintaining our heat pump. We were very pleased with the service we received and would recommend this business to our friends.
Response from the owner:Thank you, Ann Warren, for your fantastic 5-star review! We're thrilled to hear that Bradley provided prompt and helpful service with your filter system and heat pump maintenance at your home in Canton. Your recommendation means a lot to us! If you need any further assistance with plumbing or HVAC, feel free to reach out.
Victor S.
2 weeks ago
Ward Plumbing was on time an deliver the service with no problem. Call several time to make sure we were available in Old Edwards country club.
Response from the owner:Thank you for your 5-star review, Victor! We're thrilled to hear that Ward Plumbing, Heating & Air provided timely service at Old Edwards Country Club and ensured your availability. Your satisfaction is our priority! If you need any further plumbing or HVAC assistance, feel free to reach out.
Sue Ellen H.
3 weeks ago
Ian K. was very polite, professional, diagnosed issue quickly and efficiently. He did a repair and is looking at my warranty to see if the part I need is covered, if not get me estimate on replacement part. I feel good about work and work plan.
Response from the owner:Thank you, Sue Ellen Hopper, for your fantastic 5-star review! We're thrilled to hear that Ian K. provided you with polite and professional service at Ward Plumbing, Heating & Air. Your trust in our work and plans means a lot to us. If you need any further HVAC or plumbing assistance, feel free to reach out!