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1600+ 5 Star Google Reviews

Air Conditioning

Ward Plumbing, Heating & Air Is Your Go-To Choice For Air Conditioning Service in Sylva, North Carolina and The Surrounding Areas.

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For Emergency Service, Please Call 828-586-WARD.

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Stay Cool With Our AC Services!

Your air conditioning is an important part of living comfortably and safely in North Carolina. When your unit breaks during extreme summer temperatures, you need quality repairs quickly. Whether you need repair, maintenance, or a complete replacement, our team at Ward Plumbing, Heating & Air provides the best professional services in western North Carolina.

Air Conditioner Repair

At Ward Plumbing, Heating & Air, we are available 24/7 for all your AC repair emergencies. Our mission is to keep you safe and comfortable. Our AC repair services cover all the most common types of units and components, including:

  • Air handlers: These are the most complex air conditioning units and contain many moving pieces. They work by passing the air over an AC coil and then into the vents of your HVAC system.
  • Fan coils: This version of the air conditioner is much simpler than an air handler. It only uses a fan and a coil to cool the air. You typically find them in commercial HVAC systems.
  • Evaporative coils: These coils expel the heat generated by the air conditioner and allow the cool air to move through the system. Every unit has one, and they’re essential for proper functioning.
  • Condensing units: Condensing units cool the refrigerant and turn it from a gas into a liquid. They’re a universal air conditioner component and complicated to repair.

No matter the complexity of the repair, our technicians can find a solution and promptly return your home to comfortable temperatures.

Air Conditioner Replacement

Eventually, all air conditioners break beyond repair, and our team can be there during times of need with our 24/7 emergency services. We can install a newer, more energy-efficient model quickly to get you feeling cool once again. What determines if you need a new air conditioner? Here are a few factors to consider before AC replacement:

  • Age: Depending on how well you maintain them, air conditioners can last anywhere between ten and 20 years. If your unit is at least 15 years old, it will likely need replacing soon.
  • Frequent repairs: As your unit ages, it needs more frequent repairs. If the cost of the repairs exceeds what you’d spend on a new unit, it’s time to upgrade.
  • High energy bills: Newer air conditioners are more energy-efficient than old ones. If you notice your air conditioner running less efficiently or your energy bill keeps increasing, a new model saves you money in the long run.

Air Conditioner Maintenance

The best way to keep your air conditioner efficient and effective is by scheduling routine AC maintenance. Air conditioning maintenance allows a Ward PH&A technician to examine all aspects of your AC unit for underlying malfunctions and needed repairs. This preventative service can extend the life of your unit, lower utility bills, and improve indoor air quality. During maintenance, your HVAC professional will perform the following tasks:

  • Check and replace the air filter.
  • Confirm proper refrigerant levels
  • Verify electrical connections
  • Ensure your thermostat is set correctly and working
  • Lubricate moving parts
  • Clean drain line

Depending on the type of air conditioner your home utilizes can determine exact maintenance tasks performed. We recommend scheduling AC maintenance at least once a year, preferably in the spring, to ensure your system is prepared for the summer!

Call Ward Plumbing, Heating & Air For All Your Air Conditioner Needs

Do you need help with your air conditioning system? Our Ward Plumbing, Heating & Air team is here to help around the clock. We find solutions to every problem, no matter how simple or complex. Call us today at 828-785-4912 to book an appointment!

Repair or Replace Calculator

Calculator for the $5,000 rule

The $5,000 rule is an industry accepted rule for determining whether to repair or replace an HVAC system. Multiply the age of your equipment by its estimated repair cost. If the outcome is under $5,000, you should probably repair. If over $5,000, you should replace.

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Disclaimer: This information is provided as general guideline only. Please contact Ward Plumbing, Heating & Air directly to assure you are making the best decisions about your HVAC system.

Give us a call at 828-586-WARD to schedule your service or estimate.

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Frequently Asked Questions

How Long Does AC Installation Take?

The time that it takes to install a new air conditioning system can vary based on a few factors. Generally speaking, our team can get your new AC system installed in one day. But can vary depending on how big your home is and if we need to replace the ductwork.

What Size HVAC System Do I Need?

If you’ve ever felt lost in the sea of BTUs, tons, and SEER ratings, you’re not alone. It’s like finding the right key for a lock in a massive keychain; it needs to fit just right. We’re here to guide you through the labyrinth of choosing the perfect air conditioner size for your home. Because, let’s face it, when it comes to cooling your space, size really does matter.

The stakes? Optimal comfort, energy efficiency, cost savings, and the longevity of your unit. Too big, and you’re wasting energy and money, not to mention dealing with excess humidity. Too small, and your AC will be struggling like a hero in an epic saga, trying (and failing) to conquer the vast heat of your home. 

Whether you’re a first-time buyer, looking to upgrade, or simply curious about the world of HVAC sizing, you’ve come to the right place. 

Understanding AC/HVAC Sizing

Air conditioners talk in the language of British Thermal Units (BTUs) and tons. A BTU is the amount of heat your AC can remove from a room in an hour, and a ton is just a fancy way of saying 12,000 BTUs. Getting the size right is like picking a team for tug-of-war; you want the strength that matches the challenge without going overboard.

Here’s a quick central AC sizing guide in the form of a table:

Home Size AC Size (BTUs) AC Size (Tons)
700-1,000 sq feet 18,000 1.5
1,000-1,200 sq feet 21,000 1.75
1,200-1,400 sq feet 23,000 1.92
1,400-1,600 sq feet 24,000 2
1,600-1,800 sq feet 27,000 2.25
1,800-2,000 sq feet 30,000 2.5
2,000-2,200 sq feet 33,000 2.75

 

Here’s a table showing the BTU size for a window/split AC you’ll need for rooms of different sizes:

Room Size Square Footage AC Size (BTUs)
Small 150-250 5,000-6,500
Medium 250-350 7,000-8,500
Large 350-550 9,800-12,500

What Influences Your AC Size?

  • Room Dimensions: This one’s straightforward – the bigger the room, the more BTUs you’ll need to cool it down. It’s like filling a pool; a bigger pool needs more water.
  • Insulation Quality: Good insulation keeps cool air in like a thermos. If your home is well-insulated, you might not need as big an AC unit.
  • Window Size and Sun Smackdown: Big windows or those that get a lot of sun can heat up your space faster than a small, shady window, which means you might need a stronger AC to combat the heat. Increase capacity by 10% if the room is very sunny.
  • Crowd Control: More people means more body heat. If you’re hosting weekly dance-offs, consider that in your AC size. If more than two people regularly occupy the room, add 600 BTUs for each additional person.
  • Tech and Appliances: Electronics and appliances are secret heat sources. Ever noticed how warm your computer gets? Yeah, your AC feels that too. Increase capacity by 4,000 BTUs if the unit is used in a kitchen.

Don’t Forget the SEER

While you’re sizing up, peek at the SEER rating. It’s how efficient your AC is with energy. Higher SEER means less energy used, and who doesn’t like saving a bit on bills?

Calculating Your HVAC System Size

  • The Quick Math: As a starting point, you can multiply the room’s square footage by 20 BTUs. It’s like estimating paint for a fence, giving you a ballpark figure.
  • The Pro Way: For a fit as perfect as your favorite jeans, HVAC pros use the Manual J Load Calculation. It looks at everything – room size, windows, walls, even the number of lamps you have – to get the precise BTU number.

Professional HVAC Assessment

While DIY has its place, it’s wise to call in HVAC professionals when it comes to cooling your space. They’ll make sure you get the right size, saving you from a tale of wasted cash or a home that’s never quite comfortable.

Utilize online search tools for “HVAC contractors near me” and vet the options carefully. At Ward PH&A, we’ve been serving our Western North Carolina communities since 1977, with expertise in HVAC installations. 

Give us a call at (828) 785-4655 to get started with your AC installations in Western North Carolina!

FAQs

What happens if I skip the professional HVAC assessment?

Skipping a professional assessment can lead to incorrectly sized HVAC systems, resulting in inefficient operation, discomfort, and increased energy expenses.

Can home renovations affect my HVAC system’s size?

Yes, renovations such as additions, insulation upgrades, or significant layout changes can affect the heating and cooling requirements of your home, necessitating a reassessment of your HVAC system’s size.

How does the number of stories in my home affect HVAC sizing?

Multi-story homes may have different heating and cooling needs for each floor, influenced by factors like heat rising and varying levels of insulation or window exposure.

 

Why Is My AC Making Strange Noises?

There are many reasons why your air conditioner may be making loud or strange noises. If you notice unusual sounds coming from your AC system, you should call our team for an inspection. A licensed and trained HVAC professional will be able to diagnose the issue and provide repairs to stop the problem.

Don’t Just Take Our Word For It…

See What Your Neighbors Are Saying About Ward!

Excellent
Ward Plumbing, Heating & Air
5.0
Based on 2718 reviews
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RB M.
Punctual, friendly and informative
Response from the owner:Thank you, RB McNabb, for your 5-star review! We're glad to hear that you found our team at Ward Plumbing, Heating & Air to be punctual, friendly, and informative. Your satisfaction is our priority! If you need any further assistance, please feel free to reach out.
Natalie J.
Very professional, knowledgeable, friendly service!!
Richard D.
George Curse and his partner were excellent courteous and vey clean great job guys
Thanks
Maryann F.
I highly recommend this Plumbing company.
Cheryl H.
Will is one of the most personalable, efficient and knowledgeable technician I have ever encountered!! And being single I have definitely met a few!!! Great hire Ward Plumbing!!
Response from the owner:Thank you, Cheryl Hannon, for your fantastic 5-star review! We're thrilled to hear that Will provided you with personable, efficient, and knowledgeable service. Your feedback is invaluable to us and we'll be sure to pass it on to him. If you need any further assistance, don't hesitate to reach out!
Paul G.
Excellent organization with very knowledgeable technicians! Quality products and fair pricing.
Response from the owner:Thank you, Paul, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear you appreciated our knowledgeable technicians and fair pricing. Your support means a lot to us!
Zac M.
Very knowledgeable, excellent service. I would absolutely recommend. Will is particularly fantastic. Great communication, really takes pride in his high quality work.

Update: Just had them out to replace my ancient Heat Pump. As always stellar service particular shout out to Dave, Luke Brian, and Caleb. They did awesome work answered all my questions (which were many) and even finished a little ahead of schedule. I absolutely would recommend Ward to anyone looking.
Response from the owner:Thank you, Zac Monette, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that you found our team knowledgeable and that Will, Dave, Luke, Brian, and Caleb provided you with stellar service during your heat pump replacement. Your recommendation means a lot to us, and we appreciate your trust in our expertise. If you need any further assistance, feel free to reach out!
URBAN N.
Brad W. Help us out on another occasion with plumbing. He is another sharp and professional Ward team member. I’ve always had great service and knowledgeable staff with this company!

Jeff N was our AC tech today and he is extremely knowledgeable as well as personable. Love that he took the time to explain how the heat pumps work and what occurrences are normal vs an issue. I hope he stays with the company and continues in our area.

Daniel Mosely was so helpful, patient and informative in the evaluation of our plumbing needs. We are looking forward to his return to do the work so we will have peace of mind that things are in order.
Response from the owner:Thank you, Urban Nature, for the fantastic 5-star review! We're thrilled to hear that you had great experiences with our team members, Brad W., Jeff N., and Daniel M. at Ward Plumbing, Heating & Air. It's wonderful to know that our knowledgeable and professional staff has made a lasting positive impression We appreciate your trust and look forward to continuing to provide you with exceptional service!
Scott L.
Our professional was Hunter Johnson. He was so understanding and quick to solve our problem. Ward Plumbing and Heating is our go-to plumbing and heating company.
Response from the owner:Hi Scott, Thank you so much for taking the time to leave us this wonderful 5-star review! We strive to always provide excellent service to our customers, and we're so glad to hear that Hunter's work has met your expectations. We are so pleased to hear that you choose us as your go-to plumbing and heating company, and we will continue to do our best to make sure that we are your top choice! Thanks again for the kind words, and we're here should you need us in the future! Best regards, Ward Plumbing, Heating & Air
Leslee G.
Alan C is a professional. He has done several jobs at my house and is always courteous, knowledgeable, professional and very experienced. I only use Ward plumbing because of their integrity and the employees they hire, especially Alan C.
Response from the owner:Hi Leslee, thank you so much for leaving this 5-star review for Ward Plumbing, Heating & Air. We are so glad to hear that Alan C has consistently provided you with top-notch service. We take pride in our team of professionals and their commitment to customer satisfaction. Thanks for choosing us, and we look forward to serving you again in the future. - The Ward PH&A Team
Terry M.
Thomas. fixed problem quickly and cost effectivly.Arrived on time and worked until completed.
Response from the owner:Thank you, Terry Mckee, for your wonderful 5-star review! We're thrilled to hear that Thomas provided quick and cost-effective service. Punctuality and thorough work are top priorities for us at Ward Plumbing, Heating & Air. We appreciate your feedback and look forward to assisting you again in the future!
Gloria A.
Great to work with.
Response from the owner:Thank you, Gloria Anderson, for your fantastic 5-star review! We appreciate your kind words about Ward Plumbing, Heating & Air. If you need any more assistance, feel free to reach out!
Sharon B.
Tom & Brad H. Did a great job. They both were professional, informative, & explained everything. It was good to get everything done in one visit. They worked hard & cleaned up behind themselves. With workers like Tom & Brad H. Not only will we use Ward again, but will recommend them to others. Sharon Brady
Response from the owner:Thank you for the fantastic review, Sharon! We're thrilled to hear that Tom and Brad provided you with professional and informative service. It's great to know you appreciated their hard work and attention to detail. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. We look forward to serving you again in the future!
jim V.
Joel. C was knowledgeable nice efficient and explained everything clearly
Response from the owner:Thank you so much for taking the time to leave us such a wonderful review, Jim! We're thrilled to hear that Joel. C was so knowledgeable and efficient in his work, and that he was able to explain everything to you in a way you could easily understand. Our team prides itself in providing top notch service to customers and we're proud when that is recognized. If you ever need plumbing, heating, or air assistance in the future, please don’t hesitate to contact us at (828) 586-WARD.
Jim M.
Nest thermostat failed so I called Ward Plumbing and HVAC. They were at my home in one hour. Service took 45 minutes. Now we have heat and a new th. Very happy.
Response from the owner:Thank you so much for your feedback, Jim! We are thrilled to hear that your home is now back to normal and you were able to get your new thermostat in place with our help. Your happiness is our #1 priority, and it sounds like you got the service you needed in a timely manner. We would love to keep the relationship going if you need us in the future - please don’t hesitate to get in touch. Thank you for trusting Ward Plumbing, Heating & Air with your needs!
Nathan B.
Service was great showed up early Saturday morning. Looked at my well pump pressure gage diagnosed the problem and had it fixed within the hour.
Response from the owner:Dear Nathan, thank you for sharing your 5-star experience with Ward Plumbing, Heating & Air! We are glad to hear that our team was able to provide timely and efficient service for your well pump pressure gauge. Thank you for choosing us for your plumbing needs. Please don't hesitate to reach out if you need any assistance in the future with plumbing, heating or Air Conditioning. Best regards from the team at Ward Plumbing, Heating & Air
Lenora B.
Nick did a great job. Excellent service. Didn't try to oversell but patiently met our plumbing needs.
Response from the owner:Thank you for your wonderful 5-star review, Lenora Bigler! We're thrilled to hear that Nick provided excellent service and addressed your plumbing needs with patience and courtesy. At Ward Plumbing, Heating & Air, we strive to ensure 5-Star customer satisfaction on every job. We appreciate your support!
eac 1.
The service Techs ( Luke and David) arrived around 9 15 AM . They got to work really fast. They were replacing our worn out HVAC ( Goodman) system with a Bosch. All of my questions were answered, they are both very knowledgeable, professional and nice. By 2pm the system was up and running and I was shown how the new thermostats work individually and by Smartphone App. It was a great learning experience and we will definitely use your company again for any issues with HVAC or plumbing. Thank you very much!!!
Response from the owner:Thank you for the fantastic 5-star review, eac 123! We're thrilled to hear that Luke and David provided you with knowledgeable and professional service during your HVAC replacement project. It's great to know you felt supported throughout the process. We look forward to assisting you again in the future with any HVAC or plumbing needs. Thanks for choosing Ward Plumbing, Heating & Air!
Emily K.
Will did a great job explaining my available options and worked with me to come up with a solution that made sense, especially given the non-conventional setup of my home and the extremely limited area available in the crawl space.
Response from the owner:Thank you, Emily, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Will was able to provide you with clear options and a suitable solution for your home's unique setup. Your satisfaction is our priority. If you need further assistance, don't hesitate to reach out!
Kristine C.
I am very happy with this company. Their employees are excellent. They are very knowledgeable, take the time to explain everything, timely and respectful.
Response from the owner:Thank you for your kind words, Kristine! We're thrilled to hear that you had a great experience with Ward Plumbing, Heating & Air. Our team strives to provide excellent service, and we're glad to know that their knowledge and respect made a positive impression. We appreciate your business and feedback!
Jo
We recently contacted Ward Plumbing, Heating & Air regarding a well water filter system we needed to replace. Not only did they find a better replacement system (just happened to be the same one I had been looking at online prior to calling Ward), but Jeremy and his helpers did a fantastic job removing our old system and installing the new, larger system in the same small space (see attached photo of new system).

And we liked our interaction with this company so much that we also joined their Ward Guard HVAC program. Great company and staff, and would recommend to anyone needing the services they provide.
Response from the owner:Thank you, Jo, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Jeremy and our team provided excellent service with your well water filter system replacement. It's great to know that you found a suitable replacement and that our installation met your needs in a small space. Welcome to the WardGuard HVAC Club! We appreciate your recommendation and look forward to serving you again in the future.
don P.
Always pleased with Wards service and professional employees.Braden did an excellent job on our heating system.
Response from the owner:Hello, don poindexter. Thank you for choosing Ward PH&A for professional HVAC services, and for letting us know you had a 5-Star experience with Matt D.! Please also keep us in mind when you need 5-Star plumbing service.
Dave H.
Jeb B did an outstanding job! Quick, friendly, professional resolution of our broken hose bib pipe, and replaced another bib to avoid future problems. Love Ward Plumbing!
Response from the owner:Thank you, Dave, for the fantastic 5-star review! We're thrilled to hear that Jeb B provided you with quick, friendly, and professional service for your broken hose bib. We appreciate your support and look forward to assisting you again in the future!
Frank S.
Great service ,very knowledgeable !
Response from the owner:Hi Frank, Thank you so much for leaving a 5-star review for Ward Plumbing, Heating & Air! We're so delighted to hear that our knowledgeable team was able to provide you with great service. If there's anything else we can do for you, please don't hesitate to let us know. We look forward yo serving you again in the future. Have a great day!
Mike A.
Jessie worked hard all afternoon replacing compressor on Trane heat pump. Only to find the new compressor was no good. Third compressor on 1 1/2 year old unit.

Update - 12 days and still no solution! No return of my call for status!

Update - Joe is working hard to get my heat pump operating. Trane- not so much! Heat pump inoperative for 4 months. Four compressors. Coil replaced. Now need another part!
Response from the owner:Hi Mike, Thank you for sharing your experience with Ward Plumbing, Heating & Air. We appreciate your patience during this challenging situation. We're glad to hear that Joe is working diligently to resolve the issue with your Trane heat pump. Best, Ward Plumbing, Heating & Air
Steven R.
Nicholas and Bradley were amazing!!! They worked quickly and knew exactly what needed to be done, but most importantly it was a joy to have them inside our house while they worked. Would highly recommend them and will request them for future needs!
Response from the owner:Thank you, Steven, for your fantastic 5-star review! We're thrilled to hear that Nick and Bradley provided you with exceptional service. Your recommendation means a lot to us, and we look forward to assisting you with any future needs!
Phyllis J.
Ward has a great system for their work. Scheduling was easy. They notify us before they come to our house. Jesse was knowledgeable, thorough, professional, and friendly.
We appreciate having a company with employees who show up and do great work with an appointment time that they keep! Thank you Jesse and Ward’s!
Response from the owner:Hello, Phyllis Jarvinen. Thank you for choosing Ward PH&A for professional Heating & Air installation. The kind and encouraging words you've used to describe your experience are what we work hard and smart to hear. Thank you for sharing your feedback!
JOHN B.
Very knowledgeable and professional highly recommended! JB
Response from the owner:Thank you, John Burgess, for your fantastic 5-star review! We're thrilled to hear that you found our team at Ward Plumbing, Heating & Air knowledgeable and professional. Your recommendation means a lot to us! If you have any future needs, don't hesitate to reach out.
Steven F.
ELIJAH, was very thorough, quick, neat, and explained his maintenance for my A.O. Smith hybrid water heater. Nice technician and great guy!
Response from the owner:Thank you for the fantastic 5-star review, Steven! We’re thrilled to hear that Elijah provided thorough and efficient service for your water heater. At Ward Plumbing, Heating & Air, we take pride in our team and their dedication to delivering exceptional service. We appreciate your feedback and support!
Susan E.
George and Jessie were both professional and great to have helping us. We will definitely be recommending these guys to our friends and familyl
Response from the owner:Thank you, Susan Elliott, for your fantastic 5-star review! We're thrilled to hear that George and Jessie provided professional service. Your recommendations mean a lot to us! If you need assistance in the future, feel free to reach out.
Jan M.
The company is very professional, quick appointment, great follow up. Brad was courteous, also very professional and knowledgeable about our situations.
Response from the owner:Thank you, Jan Montgomery-White, for your 5-star review! We appreciate your kind words about our professionalism and the quick appointment. We're glad to hear that Brad provided you with courteous and knowledgeable service. At Ward Plumbing, Heating & Air, we strive to ensure our customers have a great experience. We look forward to serving you again!
Michael D.
I was thrilled with arrival at time promised. Tech was professional, courteous and honest. Compsnt very fair in pricing! Signed on to a reasonably priced maintenance with really good benefits. Highly recommend Ward Plumbing, Heating and AC!
Response from the owner:Dear Michael, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our team and were happy with our arrival time, professionalism, and pricing. We appreciate your recommendation and are excited to have you as a WardGuard Club Member! We strive to provide the best value for our customers and we're grateful for your support. Thank you for choosing Ward Plumbing, Heating & Air
Clifford W.
Alan Curtin, our technician, was great! Would recommend
Response from the owner:Thank you, Clifford Worsham! We're thrilled to hear that Alan C. provided great service for you. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Doyla M.
Quick reliable and knowledgeable service technician was very knowledgeable and explained everything very well thank you 😊
Response from the owner:Thank you, Doyla Millwood, for your 5-star review! We're thrilled to hear that our service technician provided quick, reliable, and knowledgeable service at Ward Plumbing, Heating & Air. Your satisfaction is our priority!
Pandra M.
Alan was prompt, knowledgeable, efficient, and courteous. Very pleased with the valve repair job!
Response from the owner:Thank you, Pandra McLaughlin, for your fantastic 5-star review! We're thrilled to hear that Alan provided prompt, knowledgeable, and efficient service during your valve repair. Your satisfaction is our priority at Ward Plumbing, Heating & Air. We look forward to assisting you again in the future!
Cindy S.
Ian was very knowledgeable and professional. So glad I chose this maintenance program with Ward.
Response from the owner:Thank you, Cindy Smathers, for your 5-star review! We’re thrilled to hear that Ian provided you with knowledgeable and professional service. We appreciate you choosing to join the WardGuard Club, and are delighted to hear it's working out great for you. If you ever need assistance, feel free to reach out!
Stephen B.
Allen was very curtious and professional. He wore booties in our home very considerate person. Answered all my questions and even gave me tips on our systems. Great technician
Response from the owner:Thank you so much for your kind words, Stephen! We strive to provide excellent, courteous service, and are delighted that Allen gave that kind of experience during his visit. We appreciate your glowing review and thank you for taking the time to review us! We hope to have more chances to provide you with excellent service in the future. If you have any further needs, please don't hesitate to call or text us at 828-586-WARD. Thank you!
Brett S.
Jesse was punctual, friendly and was very thorough and completing his work. He also did a good job explaining how the equipment worked and how to keep it clean and functional.
Response from the owner:Dear Brett Sharp, thank you so much for taking the time to leave us a 5-star review for Ward Plumbing, Heating & Air. We are delighted to hear that Jesse provided excellent service and was thorough in explaining the equipment to you. We appreciate your business and value your feedback. Thank you for choosing us for your plumbing and heating needs. All the best, Ward Plumbing, Heating & Air
Felecia J.
They came fast and did a professional job!
Response from the owner:Dear Felecia, Thank you for taking the time to leave a 5-star review for Ward Plumbing, Heating & Air! We are thrilled to hear that our team provided prompt and professional service for you. We strive to exceed expectations and it's great to know that we delivered for you. If you need any further assistance, please feel free to reach out to us at (828) 586-WARD. Your satisfaction is our top priority. Thank you for choosing Ward Plumbing, Heating & Air! Sincerely, Ward Plumbing, Heating & Air
Wanda G.
Braeden was great. He provided awesome service and was very cheerful.
Wards is easy to deal with for scheduling.
Response from the owner:Hello, Wanda Goins. Thank you for your business and the opportunity to be of service. We’re happy to confirm you had a 5-Star experience with Matt D., and look forward to our next opportunity to help you when you need professional HVAC or Plumbing services!
Courtney K.
Jeff was extremely knowledgeable, efficient and precise! Very friendly and professional service!!
Response from the owner:Thank you, Courtney Kloberdanz, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Jeff provided you with knowledgeable and efficient service. Your satisfaction is our top priority! If you need any assistance in the future, don't hesitate to reach out.
Shawn C.
Joe was very professional and polite and showed up on time and got the job done great. Thanks so much.
Response from the owner:Thank you, Shawn, for your wonderful 5-star review! We're thrilled to hear that Joe provided you with a professional and timely service at Ward Plumbing, Heating & Air. Your satisfaction is our priority! If you need anything else, don’t hesitate to reach out.
Russell Shade, J.
Braeden M. performed a spring maintenance checkup on our HVAC system. He arrived on time and was very knowlegeable on the system. He was easy to communicate with and left the job site as he found it. Highly recommended.
Response from the owner:Thank you for the fantastic 5-star review, Russell Shade, Jr.! We're thrilled to hear that Braeden M. provided excellent service during your WardGuard checkup. Providing knowledgeable and respectful service is our priority at Ward Plumbing, Heating & Air. We appreciate your recommendation and look forward to serving you again!
Chuck S.
Austin completed the install of our new compressor. He’s very customer oriented, competent in his craft and always keeps me promptly informed of any issues. A great brand ambassador for the company!
Response from the owner:Thank you, Chuck Sykes, for your 5-star review! We're thrilled to hear about your positive experience with Austin at Ward Plumbing, Heating & Air. His commitment to customer service and expertise truly makes a difference. We appreciate your support!
Wayne M.
What a refreshing experience. Knowledgeable service with genuine care. Thank you
Response from the owner:Dear Wayne Moore, we are thrilled to read your wonderful review of our services at Ward Plumbing, Heating & Air. It's our goal to provide knowledgeable and caring service to each and every customer, and we're delighted to see that we have succeeded in your case. Thank you for choosing us and for taking the time to share your feedback. We appreciate your support and hope to continue providing exceptional service for all of your plumbing, heating and air needs. Thank you again, from all of us at Ward Plumbing, Heating & Air
American U.
Outstanding Service, technician was very knowledgeable and courteous. I would recommend Ward plumbing heating and Air to any of my friends or acquaintances
Response from the owner:Hello American USA, Thank you for the 5-star review! At Ward Plumbing, Heating & Air we pride ourselves on providing outstanding service and we are delighted to know that you had such a positive experience with us. We are so happy that you found our technician to be knowledgeable and courteous and we are grateful for your recommendations to friends and acquaintances. It is our pleasure to serve you and we hope you have a wonderful day. Best regards, Ward Plumbing, Heating & Air
Kay
We had an emergency situation on Saturday morning and Ward arrived quickly. Alan was professional and courteous and able to find the issue to stop our leak. Thank you Alan and Ward Plumbing.
Response from the owner:Thank you, Kay, for your wonderful 5-star review! We're thrilled to hear that Alan provided professional and courteous service during your emergency situation. At Ward Plumbing, Heating & Air, we aim to respond quickly and effectively to all our customers' needs. We appreciate your feedback and business!
Frank S.
I am impressed again with Wards plumbering problem solving skills.
Will E. is was knowledgeable, professional, and hardworking. He always put the customer first. Once again my expectations were fully meet. Would recommend your service to all.
Jeff N. Completed my maintenance plan with Ward Heating & Air with a big heart. He is exceptional and I am pleased with the service.
Braden M. Informed me of a capacitor that needed to replaced.
Completed replacement and maintenance in safe manner.
Thanks Braeden
Response from the owner:Thank you for the excellent review, Frank Savaglio! We're thrilled to hear about your positive experience with our team at Ward Plumbing, Heating & Air. Will E., Jeff N. & Braeden M. truly embody our commitment to exceptional service. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Wayne N.
Jesse is friendly and professional. His inspection was very thorough.
Response from the owner:Thank you, Wayne Newberry, for your 5-star review! We're thrilled to hear that Jesse provided you with friendly and professional service. Your satisfaction is our priority, and we appreciate your support!
Jeff B
Alan C. arrived at 9:45 and completed the repair by 11:00. VERY EFFICIENT!! He was extremely courteous and took time to explain why the leak had occurred and how his repair would prevent it from happening again. I highly recommend both Alan and Ward Plumbing ( and Heating!).
Response from the owner:Thank you for the fantastic 5-star review, Jeff B! We're thrilled to hear about your positive experience with Alan C. at Ward Plumbing, Heating & Air. Efficiency and clear communication are important to us, and it's great to know that Alan exceeded your expectations. We appreciate your recommendation and look forward to serving you again!
Daryl R.
Very detailed explanation of the problem and also the solution. Friendly and good on all the details.
Response from the owner:Hi Daryl, We are thrilled to hear that you had a positive experience with us at Ward Plumbing, Heating & Air. We pride ourselves on providing quality service and appreciate your feedback. Thank you for taking the time to leave us a 5-star review. We are committed to continuing to provide excellent service in the future. We hope you have a great day. Sincerely, Your Friends at Ward Plumbing, Heating & Air
Lora D.
Excellent
Response from the owner:Thank you, Lora, for your 5-star review! We're thrilled to hear that you had an excellent experience with Ward Plumbing, Heating & Air. If you need any further assistance, please don't hesitate to reach out!
Stephanie D.
Ward delivered an outstanding job by installing a completely new system with two mini-splits. George’s entire crew, including Seth and Joe, was impressive. Nikki stood out by ensuring we received exceptional service, consistently going above and beyond. Their expertise, professionalism, and genuine care were evident, and they even managed to handle my big puppy with ease. Without a doubt, they are our top choice for heating and air conditioning needs.
Response from the owner:Thank you so much for the fantastic 5-star review, Stephanie! We're thrilled to hear that you had an outstanding experience with Ward Plumbing, Heating & Air. It's wonderful to know that George, Seth, Joe, and Nikki provided exceptional service while handling your mini-split installation and your puppy with care. We truly appreciate your trust in us for your heating and air conditioning needs. Looking forward to serving you again!
Julie B.
Quick and professional! I appreciated the transparency and the expertise that was provided! Very friendly and answered all questions! I would highly recommend! I have had a great experience with Jen and Will E.
Response from the owner:Thank you, Julie, for your fantastic 5-star review! We’re thrilled to hear you had a great experience with Will and our team at Ward Plumbing, Heating & Air. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Dr. Kevin J. M.
Braeden was very thorough, professional, and personable. Highly recommend Wards and service provided by Braeden! Today’s service was a routine check up. We have been and remain very pleased with Wards and how responsive they are since we purchased our HVAC unit from them.
Response from the owner:Thank you, Dr. Kevin J. Miller, for your fantastic 5-star review! We're thrilled to hear that Braeden provided thorough, professional, and personable service during your routine check-up. It's wonderful to know that you've been pleased with Ward Plumbing, Heating & Air and our responsiveness since your HVAC unit purchase. We appreciate your recommendation!
brian H.
Steven and his team have done a great job- excellent communication and workmanship! A pleasure to work with
Response from the owner:Dear Brian, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience working with our team at Ward Plumbing, Heating & Air. Our team takes great pride in providing excellent communication and workmanship to ensure our customers are satisfied. We truly appreciate your support and we are grateful to have you as a valued customer. If you ever need any further assistance with your plumbing, heating, or air needs, please do not hesitate to reach out to us at (828) 586-WARD. Thank you again for choosing Ward Plumbing, Heating & Air We look forward to serving you again in the future! Best, The Ward Plumbing, Heating & Air Team
Launa R.
Very professional and informative. Explained to me, my concerns were actually just normal hvac cycles.
Response from the owner:Thank you, Launa Ramsey, for the fantastic 5-star review! We're glad to hear that our team at Ward Plumbing, Heating & Air was able to address your HVAC concerns and provide you with the information you needed. Your satisfaction is our priority!
Kitty B.
Jeremy B. is knowledgeable, professional and prompt. I highly recommend him.
Response from the owner:Thank you, Kitty, for your fantastic 5-star review! We’re thrilled to hear you found Jeremy B. knowledgeable, professional, and prompt. At Ward Plumbing, Heating & Air, we strive to provide exceptional service. Your recommendation means a lot to us!
SilverStar79
I called yesterday and Ian came out today (not an emergency). Ian is friendly, professional and within 10 minutes found the issue. He requested a quote and within minutes the office responded that the parts were on order. He showed me how to manage the system for heat until the parts come in. Very efficient, friendly, helpful and I’m grateful we’re working with Ward!!
Response from the owner:Thank you, SilverStar79, for your fantastic 5-star review! We're thrilled to hear about your positive experience with Ian at Ward Plumbing, Heating & Air. It's great to know that he was able to quickly identify the issue and provide you with helpful guidance. We appreciate your trust in us and look forward to serving you again!
Dianne M.
Jeremy was very professional and communicated well. I look forward to working with him on project completion.
Response from the owner:Thank you, Dianne Messer, for your 5-star review! We're thrilled to hear that Jeremy provided professional service and communicated effectively. At Ward Plumbing, Heating & Air, we strive for excellence in every project. We look forward to continuing to work with you!
Forest K.
Very good service call. On time and thorough with enough explanation of service call.
Response from the owner:Dear Forest, Thank you for taking the time to share your 5-star review of Ward Plumbing, Heating & Air. We are thrilled to hear that you had a positive experience with us. Our team takes great pride in being professional, on time, and thorough, so we are happy to know that our efforts did not go unnoticed. We also appreciate your feedback on our explanation of the service call. At Ward Plumbing, Heating & Air, we strive to provide top-notch service to our customers. We are grateful for your business and look forward to serving you in the future. If you ever need any assistance with your plumbing, heating, or air conditioning, please do not hesitate to reach out to us at (828) 586-WARD. Best regards, Ward Plumbing, Heating & Air
Greg H.
Ian was outstanding! Very personable and professional!
Response from the owner:Thank you, Greg Hoover, for your 5-star review! We're thrilled to hear that Ian made a positive impression with his personable and professional service from Ward Plumbing, Heating & Air. If you need any further assistance, feel free to reach out!
Phyllis B.
Ward technicians go above and beyond. Not only did Will and Brad install the new faucet, Will changed the sediment filter while he was recording the hot water heaters.

Thank you Ward!!!
Response from the owner:Dear Phyllis, thank you for taking the time to leave a 5-star review for Ward Plumbing, Heating & Air! We are happy to hear that our technicians Will and Brad provided you with exceptional service during your faucet installation. We pride ourselves on going above and beyond for our customers and we are glad to hear that it did not go unnoticed. We appreciate your business and look forward to helping with any future plumbing, heating or air conditioning needs. Thank you for choosing Ward PH&A!
Terri B.
Awesome service!
Response from the owner:Thank you so much for taking the time to leave such a fantastic review, Terri! We are thrilled to hear that you had an awesome experience with our team at Ward Plumbing, Heating & Air. Our goal is always to provide top-notch service and it's great to know that we exceeded your expectations. We truly appreciate your business and look forward to serving you again in the future. Thanks again for choosing us! - The Ward Plumbing, Heating & Air Team
Mark
Made sure to answer all of our questions so we could understand
Response from the owner:Thank you, Mark, for your 5-star review! We appreciate your kind words about our team at Ward Plumbing, Heating & Air. Ensuring our customers have a clear understanding is a top priority. If you need any further assistance, don't hesitate to reach out!
Vaughan D.
Ian K. was our technician. We were not on site due to Hurricane Helene. However, Ian picked up our key from Blue Ridge Public Safety, performed his services, called me with the results, and generally he told me how things “looked”. He then locked up and returned our key to BRPS. Great peace of mind! Ian was on time, knowledgeable and clearly answered my questions. We are impressed with the technicians Ward has under employment.
Response from the owner:Hi, Vaughan Dodd. Thank you for choosing WARD PH&A for professional HVAC services and for your loyal business. We appreciate you taking time to let us know you had a 5-Star experience with Matt D. Please also let us know when you need 5-Star plumbing service! Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
Chris K.
Alan was incredibly helpful in presenting me with all my available options.
Response from the owner:Thank you, Chris, for your 5-star review! We're glad to hear that Alan provided you with excellent service and options. At Ward Plumbing, Heating & Air, we strive to ensure our customers have the best experience possible. We appreciate your feedback!
Mustafa Y.
Technician Allen C was prompt and professional. He provided a most helpful inspection of the heat pump system in the house we are considering to buy. We appreciate his thorough report. It is very helpful with our decision.
Response from the owner:Mustafa, thank you so much for sharing your great experience with our company, Ward Plumbing, Heating & Air. We appreciate that Allen C was prompt and that he provided a helpful inspection. If you have any further questions or if there is anything we can do, please don't hesitate to reach out and contact us at (828) 586-WARD. Thank you again for choosing Ward Plumbing, Heating & Air!
Elena L.
Elijah was able to figure our how to fix our steam shower!
Response from the owner:Thank you, Elena Lamberson, for your 5-star review! We're thrilled to hear that Elijah was able to fix your steam shower. At Ward Plumbing, Heating & Air, we pride ourselves on our skilled team and quality service. If you need any more assistance, don’t hesitate to reach out!
Jeffrey J.
Andrew G. replaced my 61 year old cast iron main sewage line which was clogged. He was very professional, knowledgeable and courteous.
Response from the owner:Dear Jeffrey Jennes, thank you for taking the time to leave a 5-star review for Ward Plumbing, Heating & Air! Jesse is always dedicated to providing helpful and friendly service. Our team appreciates your support and we look forward to working with you again in the future. Have a great day! - Ward Plumbing, Heating & Air
Stephanie C.
So responsive! My tech Ian was great when inspecting my heating unit and making recommendations.
Response from the owner:Thank you, Stephanie, for your 5-star review! We're thrilled to hear that Ian provided great service during your heating inspection. Your satisfaction is our priority, and we appreciate your feedback!
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