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1600+ 5 Star Google Reviews

Air Conditioner Replacement

Ward Plumbing, Heating & Air Is Your Go-To Choice For Air Conditioner Replacement Service in Sylva, North Carolina and The Surrounding Areas.

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For Emergency Service, Please Call 828-586-WARD.

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Eventually, all good things come to an end, and your air conditioner is no exception. When you need an AC replacement in Sylva, NC, consider Ward Plumbing, Heating & Air. We deliver prompt and professional service to return you to comfort.

Signs You Need To Replace Your Air Conditioner

Replacing your air conditioner is a big step for your home, and many homeowners wonder when is the right time to replace rather than repair. While repairing is typically the cheaper upfront option, it is not always the most cost effective in the long run. Consider the following factors when deciding whether to repair or replace your air conditioner.

  • Age: Most air conditioners last between 15 and 20 years. If your air conditioner is nearing the end of its life, it is time to start thinking about replacement before the system breaks down.
  • Frequent Repairs: As your air conditioner ages, it requires frequent repairs. Eventually, the cost of repeated repairs overcomes the cost of a newer model.
  • Reduced Efficiency: There are several signs your air conditioner isn’t as efficient as intended, such as high utility bills, decreased airflow, and uneven cooling.

The Benefits Of Replacing Your Air Conditioner

While replacing your air conditioner can be costly upfront, the replacement as a whole can provide several benefits for you and your home. Below are a few advantages of replacing your air conditioner in Sylva, NC.

  • Improved Efficiency
  • Better Air Quality
  • Improved Lifespan
  • Less Frequent Repairs

Improved Efficiency

With better technology, newer models of air conditioners have better energy efficiency features than older models. When you factor in the decreasing efficiency of your aging unit, you’ll notice a considerable difference. With higher efficiency comes lower utility bills!

Better Air Quality

A new air conditioner improves the air quality in your home or business. If you have severe allergies or are sensitive to heat, a new air conditioner can keep you comfortable and healthy much better than your old one.

Improved Lifespan

You can rest easy knowing you won’t have to replace your AC unit for another 15 years. If your current air conditioner is old, you might want to replace it just for peace of mind.

Less Frequent Repairs

As your unit ages, AC repairs become more frequent and most costly. Air conditioning replacement reduces inconvenient and costly repairs each summer.

Why Choose Ward Plumbing, Heating & Air For AC Replacement?

Why are we the best choice for your air conditioning installation?

  • Customer service: We work hard to ensure you’re satisfied, because we treat our customers like family. We offer a comprehensive maintenance plan that can extend the life of your air conditioner and reduce the frequency of repairs.
  • Expertise: We can find a solution to any air conditioning problem. If your house or business has unique needs, we can meet them without issue.
  • Availability: We’re available 24/7 for emergency installation. Don’t suffer too long without a new air conditioner when we can install it immediately!

Call Ward Plumbing, Heating & Air To Replace Your Air Conditioner

Are you suffering the sweltering heat of summer? Contact Ward Plumbing, Heating & Air for all your AC replacement needs. We’re standing by to install your new unit! Call 828-785-4706 to schedule an appointment today.

Repair or Replace Calculator

Calculator for the $5,000 rule

The $5,000 rule is an industry accepted rule for determining whether to repair or replace an HVAC system. Multiply the age of your equipment by its estimated repair cost. If the outcome is under $5,000, you should probably repair. If over $5,000, you should replace.

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Disclaimer: This information is provided as general guideline only. Please contact Ward Plumbing, Heating & Air directly to assure you are making the best decisions about your HVAC system.

Give us a call at 828-586-WARD to schedule your service or estimate.

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See What Your Neighbors Are Saying About Ward!

Excellent
Ward Plumbing, Heating & Air
4.9
Based on 2752 reviews
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Kim A.
Friendly technician Braeden was professional, prompt and focused. Thank you for fixing my AC unit
teri C.
Very professional and easy going, gave us options for a couple different fixes with the best customer service.
Response from the owner:Thank you, Teri Campbell! We appreciate your kind words about the professional service you received from Ward Plumbing, Heating & Air. We're glad to hear that you felt well-informed about your options. If you need any further assistance, feel free to reach out!
South W.
Excellent Service from Start to Finish, New HVAC.

We had a new HVAC installed in Whittier, NC on June 2nd and 3rd 2025.
Brian and Caleb did a wonderful job. Brian and Caleb gave us an overview of what they were doing and were very courteous and professional, we hardly knew they were in the house. They were so patient with our little barking dog too. We are Extremely pleased with their work.

Ward arranged for the electrical contractor, which did a terrific job and took the burden off of us arranging schedules, which greatly simplified the process for us.

From our first initial phone call and scheduling Jeremy out to give us a quote, to working with Nikki and Billy confirming an installation date that worked for us, with this being a vacation home, to the ladies answering the phones.
Great Service from all.

We highly recommend Ward Plumbing, Heating & Air.
Extremely happy with service Ward provided.
Don’t hesitate, call Ward.
Diane W.
Very friendly front office. Texts to let you know that the technician was on the way. Knowledgeable plumbers. Very easy to talk to. Would highly recommend Ward Plumbing.
Gail P.
Excellent service and info
Response from the owner:Dear Gail, We are thrilled to receive your 5-star review for Ward Plumbing, Heating & Air! Thank you for taking the time to share your positive experience with our business. It means a lot to us that you were pleased with our services. We are dedicated to providing the highest quality plumbing, heating, and air services to our valued customers, so we are glad to hear that we met your expectations. We appreciate your support and are grateful for the opportunity to work with you. Thank you again for choosing Ward Plumbing, Heating & Air! Best, Ward Plumbing, Heating & Air Team
Jess
We had a wonderful experience with ward twice.

First time was with Jeremy who fixed our toilet and flooring that was rotting.

Second time was today with Nicholas just double checking our toilet after we found a leak (turns out it was an isolated incident where our kids have bad aim). I did snap my fingers at him trying to shake his hand and that was incredibly rude of me, for that I am so sorry Nicholas 😭😭😭 I don’t know why I did that

But both pleasant experiences and 10/10 would recommend
Response from the owner:Thank you, Jess, for your outstanding 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear about your wonderful experiences with Jeremy and Nick. We're glad we could assist you with your toilet and flooring needs, as well as check on the leak. Your recommendation means a lot to us! If you ever need our services again, don’t hesitate to reach out.
Evan R.
It’s hard to overstate how exceptional James was on this project. He managed a large and complex job across my property while navigating unpredictable weather, including intermittent rainstorms and the threat of thunderstorms. James handled everything with grace and ease. He’s not only a fantastic project manager but also a genuinely good human being. He took great care to respect my property and preferences every step of the way. I would happily do another project with James at the helm any day.
Response from the owner:Thank you, Evan Roddenberry, for your outstanding 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear about your exceptional experience with James. His professionalism and dedication to respecting your property truly exemplify our commitment to quality service. We look forward to the opportunity to assist you with any future projects!
Judie L.
Andrew came out in the pouring rain and was able to fix my water pressure issue. He is very professional and a hard worker. I highly recommend him and ward plumbing for your water needs!
Response from the owner:Thank you, Judie Lau, for your wonderful 5-star review! We're thrilled to hear that Andrew provided you with professional service despite the challenging weather. Your recommendation for Ward Plumbing, Heating & Air means a lot to us. If you need any more assistance, don’t hesitate to reach out!
S. R.
Ward comes out as part of our apartment's maintenance team. Their work team has always been quick to assist, and communicative about any problem we've had since they started assisting our complex, but Tom's first visit was both personable and friendly, while being informative. He was able to let us know about past fixes (not ward's) and issues that were subpar, while explaining his next steps directly for a complete fix and solution - not a bandaid. Would recommend.
Response from the owner:Thank you, S. Rincon, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Tom provided you with personable and informative service. It's our goal to offer effective solutions, not quick fixes. We appreciate your recommendation and look forward to assisting you again in the future!
Veronica R.
Alan went above and beyond to figure out our water pressure situation. He took my concerns seriously, and we value his expertise. 👍
Response from the owner:Thank you, Veronica, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Alan exceeded your expectations and addressed your water pressure concerns. We appreciate your trust in our expertise! If you need anything else, feel free to reach out.
Judi P.
Great experience with replumbing a bathroom remodel. Will was the best all the way around - kind, friendly and very capable-communicating with us about everything he was doing throughout the process. We wouldn’t hesitate to request him again if we need plumbing work.
Response from the owner:Thank you for your wonderful 5-star review, Judi! We're thrilled to hear you had a great experience with the bathroom remodel and that Will provided such excellent service. Your kind words about his communication and expertise mean a lot to us. We appreciate your support and look forward to assisting you in the future!
Christy M.
Called Ward for some Plumbing work and they came the next day. Nicholas was very helpful in fixing my issues and advising me on the best steps to take.
Response from the owner:Thank you, Christy McMahon, for your 5-star review! We're thrilled to hear that Nicholas provided you with helpful plumbing service. At Ward Plumbing, Heating & Air, we strive for prompt and effective solutions, and your feedback is greatly appreciated! If you need any further assistance, feel free to reach out.
Sadie S.
Alan provided the best service, was very communicative and quick with the repair needed.
Response from the owner:Thank you, Sadie Sequoya, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Alan provided exemplary service and a swift repair. We appreciate your feedback!
Lewis N.
Jeremy was thorough and professional. Prices were discussed before any work was performed. Response time was incredible. I expressed concerns about other plumbing issues, and Jeremy took ample time to listen to those and offer potential solutions. Upfront cost explained with fair and honest pricing. Would recommend!
Response from the owner:Thank you, Lewis Nicholas, for your 5-star review! We're thrilled to hear that Jeremy provided thorough and professional service at Ward Plumbing, Heating & Air. We appreciate your recommendation and look forward to serving you again!
Johanna H.
Alan C and Andy were at our home May 22.Replaced my hot water heater and put in a water filter and shut off valve. Very courteous and did an awesome job.
Response from the owner:Thank you, Johanna HADDEN, for your 5-star review! We appreciate your kind words about Alan C and Andy's service. We're glad to hear you are satisfied with the hot water heater replacement, water filter installation, and shut-off valve work. Your feedback motivates our team to continue providing excellent service. If you need anything else, feel free to reach out!
Meg D.
Alan & Andy were great in helping troubleshoot several plumbing issues. They were knowledgeable, patient and helpful. We highly recommend this service.
Response from the owner:Thank you, Meg Downey, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Alan and Andy provided knowledgeable and patient service while troubleshooting your plumbing issues. Your recommendation means a lot to us! If you need further assistance, don't hesitate to reach out.
Spencer C.
Andrew G. was the technician assigned for my first time using Ward. Although they were running behind schedule wise, he got right on it and in no time at all, he had me back to normal! Great job, Ward!!
Response from the owner:Thank you, Spencer Cunningham, for your 5-star review! We’re thrilled to hear that Andrew G. quickly resolved your issues and got you back in good shape. Your satisfaction is our priority at Ward Plumbing, Heating & Air. We appreciate your trust in our services!
Gloria A.
Great to work with.
Response from the owner:Thank you, Gloria Anderson, for your fantastic 5-star review! We appreciate your kind words about Ward Plumbing, Heating & Air. If you need any more assistance, feel free to reach out!
John M.
Fast quality work completed on my home replumb
Response from the owner:Thank you, John, for the 5-star review! We're thrilled to hear you were satisfied with the fast, quality work on your home replumb by Ward Plumbing, Heating & Air. Your support means a lot to us!
Katja M.
Ray and Alan were professional and knowledgeable. Will use them again
Response from the owner:Hello, Katja Morris. Thank you for your business,and encouraging feedback about your experience with Ray!
Charles S.
Professional service and willing to go the extra mile.
Response from the owner:Hello Charles, Thank you for your wonderful review! We are delighted that you had a great experience with us and appreciate that we went the extra mile to provide you with quality service. We value your feedback and are incredibly grateful for your positive words. Thank you for choosing Ward Plumbing, Heating & Air! Regards, Ward Plumbing, Heating & Air Team
Bev S.
Out Tech , Elijah E. Arrived as scheduled . He had a very professional attitude.He listened well to what we needed and provided a verbal quote. With a written quote to be emailed. Great service today
Response from the owner:Thank you for your 5-star review, Bev! We're thrilled to hear that Elijah E. provided professional and attentive service during your visit from Ward Plumbing, Heating & Air. If you need any further assistance or have questions, feel free to reach out. We appreciate your support!
RB M.
Punctual, friendly and informative
Response from the owner:Thank you, RB McNabb, for your 5-star review! We're glad to hear that you found our team at Ward Plumbing, Heating & Air to be punctual, friendly, and informative. Your satisfaction is our priority! If you need any further assistance, please feel free to reach out.
Natalie J.
Very professional, knowledgeable, friendly service!!
Response from the owner:Thank you, Natalie! We appreciate your kind words about our professional and friendly service at Ward Plumbing, Heating & Air. If you need assistance in the future, don’t hesitate to reach out!
Richard D.
George Curse and his partner were excellent courteous and vey clean great job guys
Thanks
Response from the owner:Thank you, Richard Deweese, for your wonderful 5-star review! We’re thrilled to hear that George C. and his partner provided excellent service. Your feedback about their courtesy and cleanliness means a lot to us. If you need any further assistance, don’t hesitate to reach out!
Maryann F.
I highly recommend this Plumbing company.
Response from the owner:Thank you, Maryann, for your fantastic 5-star review! We're thrilled to hear that you highly recommend Ward Plumbing, Heating & Air. Your support means a lot to us!
Cheryl H.
Will is one of the most personalable, efficient and knowledgeable technician I have ever encountered!! And being single I have definitely met a few!!! Great hire Ward Plumbing!!
Response from the owner:Thank you, Cheryl Hannon, for your fantastic 5-star review! We're thrilled to hear that Will provided you with personable, efficient, and knowledgeable service. Your feedback is invaluable to us and we'll be sure to pass it on to him. If you need any further assistance, don't hesitate to reach out!
Paul G.
Excellent organization with very knowledgeable technicians! Quality products and fair pricing.
Response from the owner:Thank you, Paul, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear you appreciated our knowledgeable technicians and fair pricing. Your support means a lot to us!
Zac M.
Very knowledgeable, excellent service. I would absolutely recommend. Will is particularly fantastic. Great communication, really takes pride in his high quality work.

Update: Just had them out to replace my ancient Heat Pump. As always stellar service particular shout out to Dave, Luke Brian, and Caleb. They did awesome work answered all my questions (which were many) and even finished a little ahead of schedule. I absolutely would recommend Ward to anyone looking.
Response from the owner:Thank you, Zac Monette, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that you found our team knowledgeable and that Will, Dave, Luke, Brian, and Caleb provided you with stellar service during your heat pump replacement. Your recommendation means a lot to us, and we appreciate your trust in our expertise. If you need any further assistance, feel free to reach out!
URBAN N.
Brad W. Help us out on another occasion with plumbing. He is another sharp and professional Ward team member. I’ve always had great service and knowledgeable staff with this company!

Jeff N was our AC tech today and he is extremely knowledgeable as well as personable. Love that he took the time to explain how the heat pumps work and what occurrences are normal vs an issue. I hope he stays with the company and continues in our area.

Daniel Mosely was so helpful, patient and informative in the evaluation of our plumbing needs. We are looking forward to his return to do the work so we will have peace of mind that things are in order.
Response from the owner:Thank you, Urban Nature, for the fantastic 5-star review! We're thrilled to hear that you had great experiences with our team members, Brad W., Jeff N., and Daniel M. at Ward Plumbing, Heating & Air. It's wonderful to know that our knowledgeable and professional staff has made a lasting positive impression We appreciate your trust and look forward to continuing to provide you with exceptional service!
Scott L.
Our professional was Hunter Johnson. He was so understanding and quick to solve our problem. Ward Plumbing and Heating is our go-to plumbing and heating company.
Response from the owner:Hi Scott, Thank you so much for taking the time to leave us this wonderful 5-star review! We strive to always provide excellent service to our customers, and we're so glad to hear that Hunter's work has met your expectations. We are so pleased to hear that you choose us as your go-to plumbing and heating company, and we will continue to do our best to make sure that we are your top choice! Thanks again for the kind words, and we're here should you need us in the future! Best regards, Ward Plumbing, Heating & Air
Leslee G.
Alan C is a professional. He has done several jobs at my house and is always courteous, knowledgeable, professional and very experienced. I only use Ward plumbing because of their integrity and the employees they hire, especially Alan C.
Response from the owner:Hi Leslee, thank you so much for leaving this 5-star review for Ward Plumbing, Heating & Air. We are so glad to hear that Alan C has consistently provided you with top-notch service. We take pride in our team of professionals and their commitment to customer satisfaction. Thanks for choosing us, and we look forward to serving you again in the future. - The Ward PH&A Team
Terry M.
Thomas. fixed problem quickly and cost effectivly.Arrived on time and worked until completed.
Response from the owner:Thank you, Terry Mckee, for your wonderful 5-star review! We're thrilled to hear that Thomas provided quick and cost-effective service. Punctuality and thorough work are top priorities for us at Ward Plumbing, Heating & Air. We appreciate your feedback and look forward to assisting you again in the future!
Sharon B.
Tom & Brad H. Did a great job. They both were professional, informative, & explained everything. It was good to get everything done in one visit. They worked hard & cleaned up behind themselves. With workers like Tom & Brad H. Not only will we use Ward again, but will recommend them to others. Sharon Brady
Response from the owner:Thank you for the fantastic review, Sharon! We're thrilled to hear that Tom and Brad provided you with professional and informative service. It's great to know you appreciated their hard work and attention to detail. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. We look forward to serving you again in the future!
jim V.
Joel. C was knowledgeable nice efficient and explained everything clearly
Response from the owner:Thank you so much for taking the time to leave us such a wonderful review, Jim! We're thrilled to hear that Joel. C was so knowledgeable and efficient in his work, and that he was able to explain everything to you in a way you could easily understand. Our team prides itself in providing top notch service to customers and we're proud when that is recognized. If you ever need plumbing, heating, or air assistance in the future, please don’t hesitate to contact us at (828) 586-WARD.
Jim M.
Nest thermostat failed so I called Ward Plumbing and HVAC. They were at my home in one hour. Service took 45 minutes. Now we have heat and a new th. Very happy.
Response from the owner:Thank you so much for your feedback, Jim! We are thrilled to hear that your home is now back to normal and you were able to get your new thermostat in place with our help. Your happiness is our #1 priority, and it sounds like you got the service you needed in a timely manner. We would love to keep the relationship going if you need us in the future - please don’t hesitate to get in touch. Thank you for trusting Ward Plumbing, Heating & Air with your needs!
Nathan B.
Service was great showed up early Saturday morning. Looked at my well pump pressure gage diagnosed the problem and had it fixed within the hour.
Response from the owner:Dear Nathan, thank you for sharing your 5-star experience with Ward Plumbing, Heating & Air! We are glad to hear that our team was able to provide timely and efficient service for your well pump pressure gauge. Thank you for choosing us for your plumbing needs. Please don't hesitate to reach out if you need any assistance in the future with plumbing, heating or Air Conditioning. Best regards from the team at Ward Plumbing, Heating & Air
Lenora B.
Nick did a great job. Excellent service. Didn't try to oversell but patiently met our plumbing needs.
Response from the owner:Thank you for your wonderful 5-star review, Lenora Bigler! We're thrilled to hear that Nick provided excellent service and addressed your plumbing needs with patience and courtesy. At Ward Plumbing, Heating & Air, we strive to ensure 5-Star customer satisfaction on every job. We appreciate your support!
Frank S.
Great service ,very knowledgeable !
Response from the owner:Hi Frank, Thank you so much for leaving a 5-star review for Ward Plumbing, Heating & Air! We're so delighted to hear that our knowledgeable team was able to provide you with great service. If there's anything else we can do for you, please don't hesitate to let us know. We look forward yo serving you again in the future. Have a great day!
Steven F.
ELIJAH, was very thorough, quick, neat, and explained his maintenance for my A.O. Smith hybrid water heater. Nice technician and great guy!
Response from the owner:Thank you for the fantastic 5-star review, Steven! We’re thrilled to hear that Elijah provided thorough and efficient service for your water heater. At Ward Plumbing, Heating & Air, we take pride in our team and their dedication to delivering exceptional service. We appreciate your feedback and support!
Michael D.
I was thrilled with arrival at time promised. Tech was professional, courteous and honest. Compsnt very fair in pricing! Signed on to a reasonably priced maintenance with really good benefits. Highly recommend Ward Plumbing, Heating and AC!
Response from the owner:Dear Michael, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our team and were happy with our arrival time, professionalism, and pricing. We appreciate your recommendation and are excited to have you as a WardGuard Club Member! We strive to provide the best value for our customers and we're grateful for your support. Thank you for choosing Ward Plumbing, Heating & Air
Doyla M.
Quick reliable and knowledgeable service technician was very knowledgeable and explained everything very well thank you 😊
Response from the owner:Thank you, Doyla Millwood, for your 5-star review! We're thrilled to hear that our service technician provided quick, reliable, and knowledgeable service at Ward Plumbing, Heating & Air. Your satisfaction is our priority!
Cindy S.
Ian was very knowledgeable and professional. So glad I chose this maintenance program with Ward.
Response from the owner:Thank you, Cindy Smathers, for your 5-star review! We’re thrilled to hear that Ian provided you with knowledgeable and professional service. We appreciate you choosing to join the WardGuard Club, and are delighted to hear it's working out great for you. If you ever need assistance, feel free to reach out!
Wanda G.
Braeden was great. He provided awesome service and was very cheerful.
Wards is easy to deal with for scheduling.
Response from the owner:Hello, Wanda Goins. Thank you for your business and the opportunity to be of service. We’re happy to confirm you had a 5-Star experience with Matt D., and look forward to our next opportunity to help you when you need professional HVAC or Plumbing services!
Shawn C.
Joe was very professional and polite and showed up on time and got the job done great. Thanks so much.
Response from the owner:Thank you, Shawn, for your wonderful 5-star review! We're thrilled to hear that Joe provided you with a professional and timely service at Ward Plumbing, Heating & Air. Your satisfaction is our priority! If you need anything else, don’t hesitate to reach out.
Wayne M.
What a refreshing experience. Knowledgeable service with genuine care. Thank you
Response from the owner:Dear Wayne Moore, we are thrilled to read your wonderful review of our services at Ward Plumbing, Heating & Air. It's our goal to provide knowledgeable and caring service to each and every customer, and we're delighted to see that we have succeeded in your case. Thank you for choosing us and for taking the time to share your feedback. We appreciate your support and hope to continue providing exceptional service for all of your plumbing, heating and air needs. Thank you again, from all of us at Ward Plumbing, Heating & Air
American U.
Outstanding Service, technician was very knowledgeable and courteous. I would recommend Ward plumbing heating and Air to any of my friends or acquaintances
Response from the owner:Hello American USA, Thank you for the 5-star review! At Ward Plumbing, Heating & Air we pride ourselves on providing outstanding service and we are delighted to know that you had such a positive experience with us. We are so happy that you found our technician to be knowledgeable and courteous and we are grateful for your recommendations to friends and acquaintances. It is our pleasure to serve you and we hope you have a wonderful day. Best regards, Ward Plumbing, Heating & Air
Kay
We had an emergency situation on Saturday morning and Ward arrived quickly. Alan was professional and courteous and able to find the issue to stop our leak. Thank you Alan and Ward Plumbing.
Response from the owner:Thank you, Kay, for your wonderful 5-star review! We're thrilled to hear that Alan provided professional and courteous service during your emergency situation. At Ward Plumbing, Heating & Air, we aim to respond quickly and effectively to all our customers' needs. We appreciate your feedback and business!
Wayne N.
Jesse is friendly and professional. His inspection was very thorough.
Response from the owner:Thank you, Wayne Newberry, for your 5-star review! We're thrilled to hear that Jesse provided you with friendly and professional service. Your satisfaction is our priority, and we appreciate your support!
Jeff B
Alan C. arrived at 9:45 and completed the repair by 11:00. VERY EFFICIENT!! He was extremely courteous and took time to explain why the leak had occurred and how his repair would prevent it from happening again. I highly recommend both Alan and Ward Plumbing ( and Heating!).
Response from the owner:Thank you for the fantastic 5-star review, Jeff B! We're thrilled to hear about your positive experience with Alan C. at Ward Plumbing, Heating & Air. Efficiency and clear communication are important to us, and it's great to know that Alan exceeded your expectations. We appreciate your recommendation and look forward to serving you again!
Lora D.
Excellent
Response from the owner:Thank you, Lora, for your 5-star review! We're thrilled to hear that you had an excellent experience with Ward Plumbing, Heating & Air. If you need any further assistance, please don't hesitate to reach out!
Stephanie D.
Ward delivered an outstanding job by installing a completely new system with two mini-splits. George’s entire crew, including Seth and Joe, was impressive. Nikki stood out by ensuring we received exceptional service, consistently going above and beyond. Their expertise, professionalism, and genuine care were evident, and they even managed to handle my big puppy with ease. Without a doubt, they are our top choice for heating and air conditioning needs.
Response from the owner:Thank you so much for the fantastic 5-star review, Stephanie! We're thrilled to hear that you had an outstanding experience with Ward Plumbing, Heating & Air. It's wonderful to know that George, Seth, Joe, and Nikki provided exceptional service while handling your mini-split installation and your puppy with care. We truly appreciate your trust in us for your heating and air conditioning needs. Looking forward to serving you again!
Julie B.
Quick and professional! I appreciated the transparency and the expertise that was provided! Very friendly and answered all questions! I would highly recommend! I have had a great experience with Jen and Will E.
Response from the owner:Thank you, Julie, for your fantastic 5-star review! We’re thrilled to hear you had a great experience with Will and our team at Ward Plumbing, Heating & Air. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Dr. Kevin J. M.
Braeden was very thorough, professional, and personable. Highly recommend Wards and service provided by Braeden! Today’s service was a routine check up. We have been and remain very pleased with Wards and how responsive they are since we purchased our HVAC unit from them.
Response from the owner:Thank you, Dr. Kevin J. Miller, for your fantastic 5-star review! We're thrilled to hear that Braeden provided thorough, professional, and personable service during your routine check-up. It's wonderful to know that you've been pleased with Ward Plumbing, Heating & Air and our responsiveness since your HVAC unit purchase. We appreciate your recommendation!
brian H.
Steven and his team have done a great job- excellent communication and workmanship! A pleasure to work with
Response from the owner:Dear Brian, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience working with our team at Ward Plumbing, Heating & Air. Our team takes great pride in providing excellent communication and workmanship to ensure our customers are satisfied. We truly appreciate your support and we are grateful to have you as a valued customer. If you ever need any further assistance with your plumbing, heating, or air needs, please do not hesitate to reach out to us at (828) 586-WARD. Thank you again for choosing Ward Plumbing, Heating & Air We look forward to serving you again in the future! Best, The Ward Plumbing, Heating & Air Team
Launa R.
Very professional and informative. Explained to me, my concerns were actually just normal hvac cycles.
Response from the owner:Thank you, Launa Ramsey, for the fantastic 5-star review! We're glad to hear that our team at Ward Plumbing, Heating & Air was able to address your HVAC concerns and provide you with the information you needed. Your satisfaction is our priority!
Kitty B.
Jeremy B. is knowledgeable, professional and prompt. I highly recommend him.
Response from the owner:Thank you, Kitty, for your fantastic 5-star review! We’re thrilled to hear you found Jeremy B. knowledgeable, professional, and prompt. At Ward Plumbing, Heating & Air, we strive to provide exceptional service. Your recommendation means a lot to us!
SilverStar79
I called yesterday and Ian came out today (not an emergency). Ian is friendly, professional and within 10 minutes found the issue. He requested a quote and within minutes the office responded that the parts were on order. He showed me how to manage the system for heat until the parts come in. Very efficient, friendly, helpful and I’m grateful we’re working with Ward!!
Response from the owner:Thank you, SilverStar79, for your fantastic 5-star review! We're thrilled to hear about your positive experience with Ian at Ward Plumbing, Heating & Air. It's great to know that he was able to quickly identify the issue and provide you with helpful guidance. We appreciate your trust in us and look forward to serving you again!
Dianne M.
Jeremy was very professional and communicated well. I look forward to working with him on project completion.
Response from the owner:Thank you, Dianne Messer, for your 5-star review! We're thrilled to hear that Jeremy provided professional service and communicated effectively. At Ward Plumbing, Heating & Air, we strive for excellence in every project. We look forward to continuing to work with you!
Forest K.
Very good service call. On time and thorough with enough explanation of service call.
Response from the owner:Dear Forest, Thank you for taking the time to share your 5-star review of Ward Plumbing, Heating & Air. We are thrilled to hear that you had a positive experience with us. Our team takes great pride in being professional, on time, and thorough, so we are happy to know that our efforts did not go unnoticed. We also appreciate your feedback on our explanation of the service call. At Ward Plumbing, Heating & Air, we strive to provide top-notch service to our customers. We are grateful for your business and look forward to serving you in the future. If you ever need any assistance with your plumbing, heating, or air conditioning, please do not hesitate to reach out to us at (828) 586-WARD. Best regards, Ward Plumbing, Heating & Air
Greg H.
Ian was outstanding! Very personable and professional!
Response from the owner:Thank you, Greg Hoover, for your 5-star review! We're thrilled to hear that Ian made a positive impression with his personable and professional service from Ward Plumbing, Heating & Air. If you need any further assistance, feel free to reach out!
Phyllis B.
Ward technicians go above and beyond. Not only did Will and Brad install the new faucet, Will changed the sediment filter while he was recording the hot water heaters.

Thank you Ward!!!
Response from the owner:Dear Phyllis, thank you for taking the time to leave a 5-star review for Ward Plumbing, Heating & Air! We are happy to hear that our technicians Will and Brad provided you with exceptional service during your faucet installation. We pride ourselves on going above and beyond for our customers and we are glad to hear that it did not go unnoticed. We appreciate your business and look forward to helping with any future plumbing, heating or air conditioning needs. Thank you for choosing Ward PH&A!
Terri B.
Awesome service!
Response from the owner:Thank you so much for taking the time to leave such a fantastic review, Terri! We are thrilled to hear that you had an awesome experience with our team at Ward Plumbing, Heating & Air. Our goal is always to provide top-notch service and it's great to know that we exceeded your expectations. We truly appreciate your business and look forward to serving you again in the future. Thanks again for choosing us! - The Ward Plumbing, Heating & Air Team
Mark
Made sure to answer all of our questions so we could understand
Response from the owner:Thank you, Mark, for your 5-star review! We appreciate your kind words about our team at Ward Plumbing, Heating & Air. Ensuring our customers have a clear understanding is a top priority. If you need any further assistance, don't hesitate to reach out!
Vaughan D.
Ian K. was our technician. We were not on site due to Hurricane Helene. However, Ian picked up our key from Blue Ridge Public Safety, performed his services, called me with the results, and generally he told me how things “looked”. He then locked up and returned our key to BRPS. Great peace of mind! Ian was on time, knowledgeable and clearly answered my questions. We are impressed with the technicians Ward has under employment.
Response from the owner:Hi, Vaughan Dodd. Thank you for choosing WARD PH&A for professional HVAC services and for your loyal business. We appreciate you taking time to let us know you had a 5-Star experience with Matt D. Please also let us know when you need 5-Star plumbing service! Thanks again, Your Friends at Ward Plumbing, Heating & Air 🙂
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