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1600+ 5 Star Google Reviews

Water Heaters

Ward Plumbing, Heating & Air Is Your Go-To Choice For Water Heaters Service in Sylva, North Carolina and The Surrounding Areas.

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For Emergency Service, Please Call 828-586-WARD.

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The professionals at Ward Plumbing, Heating, and Air understand that your water heater is one of the most important appliances in your home. After all, you need it for a variety of things: washing clothes, washing dishes, taking showers, and more. Therefore, when it fails, you need help immediately. That is why we offer emergency service for all your plumbing needs, including water heater repair, installation, and replacement.

With more than 45 years of experience, we have the knowledge and expertise to deal with a variety of issues with both gas and electric water heaters. You can trust that we will get your water heater up and running as quickly as possible.

Common Water Heater Noises & How to Fix Them

If you are hearing strange noises coming from your water heater, it could indicate that you have a problem that needs to be addressed. Below are some of the most common sounds and what each one means, as well as how it should be addressed.

Rumbling

Most people hear a rumbling in their water heater when the temperature is increasing because the water is expanding and crashing through sediment. The more sediment collects, the louder this sound will get and must be addressed immediately. The best way to handle this is to flush the drain by using a deliming solution or vinegar.

Ticking

Typically, a ticking sound indicates an issue with the water pressure. Most systems use water inlet/outlet nipples with heat traps. The nipple links the plumbing to the unit, improving the efficiency of the water heater. The best way to stop the ticking noise is by having the nipples replaced with a non-heat trap. You may also want to consider slightly reducing the temperature of your water heater. This prevents the pipes from excessively expanding, minimizing the ticking sound.

Popping

Popping sounds coming from your water heater is usually an indication that you have limescale (calcium and magnesium) buildup in your system. While these minerals are necessary for our overall health, they can be detrimental to your water heater. As the water is heated, the minerals divide- which forms limescale. Additionally, the loose sediment forms steam bubbles, which pop as the water warms up. The technicians at Ward Plumbing, Heating, and Air can clean and repair your water heater to stop the popping.

Screeching

Screeching/screaming noises primarily occur when water is trying to get through a small opening. If you are hearing these noises coming from your water heater, you may have an issue with certain valves in the system.

T&P Relief Valve

This safety valve releases pressure and reduces temperature in your system if it gets too high. If you believe this is what is causing your problem, turn off the water heater and schedule your appointment with one of our highly trained technicians.

Inlet Valve

Your inlet valve should be completely opened. If it is only slightly opened, it can prevent water flow, which can cause a screeching sound. Make sure this valve is completely opened.

Sizzling

Typically, a sizzling sound indicates a condensation issue. As the water warms in the tank, condensation forms. This condensation may leak onto the burner, which causes the sizzle. The best way to address this is to schedule an inspection of your water heater system.

Let Us Handle Your Water Heater Needs

The professionals at Ward Plumbing, Heating, and Air have over 45 years of experience with plumbing and HVAC. We have the knowledge and expertise to address a variety of issues relating to both gas and electric water heaters. We look forward to helping you keep your system in tip-top shape.

Repair or Replace Calculator

Calculator for the $5,000 rule

The $5,000 rule is an industry accepted rule for determining whether to repair or replace an HVAC system. Multiply the age of your equipment by its estimated repair cost. If the outcome is under $5,000, you should probably repair. If over $5,000, you should replace.

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Disclaimer: This information is provided as general guideline only. Please contact Ward Plumbing, Heating & Air directly to assure you are making the best decisions about your HVAC system.

Give us a call at 828-586-WARD to schedule your service or estimate.

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See What Your Neighbors Are Saying About Ward!

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Elizabeth C.
Dewayne was great! He installed a new hot water heater for us. Very knowledgeable
and efficient!
Dave & Edna W.
Definitely great service from Dwayne. He was prompt, friendly, personable, efficient, neat and thorough.with installation of water filtering system and explaining in detail how the new system works. Dewayne is truly an asset for Ward, Plumbing, Heating & Air.
Response from the owner:Thank you, Dave and Edna Waldrop, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Dwayne provided you with prompt and thorough service. Your support means a lot to us!
Buck C.
Knowledgeable and professional.
Many thanks
Response from the owner:Thank you, Buck Canterbury, for your 5-star review! We're thrilled to hear you found our team at Ward Plumbing, Heating & Air knowledgeable and informative in helping you at your home in Sylva. Providing our customers with options is a priority for us. We appreciate your feedback!
Blake B.
Alan C. Did a wonderful job addressing the issue of the toilet in my home and recommended different options lining us up for a new toilet installation. Crawled in my crawl space to see if there was another way to address the problem, and looked at my hot water heater. Very knowledgeable and respectful.
John N.
This company overall has been fantastic. As a former tradesmen, they've earned my future business.
Keith B.
Jeremy and Ward plumbing did an amazing job. I will say they’re a bit busy so it takes a minute to get the appointment but once they were able to make it there, they solved the problem very quickly and we’re very happy with the results
Elissa Borchert S.
Alan and Andy did a fabulous job helping me out as I moved into my first home. They went through my home inspection report and checked out all the issues and got me taken care of extremely quickly. They were professional and did good work.
Jonathan F.
Always excellent service with Ward Plumbing.
Clif H.
Third time I’ve used Wards for plumbing service and second time they have sent Bradley! They are dependable, professional and thorough, and I can’t imagine using anyone else!
Photo from customer review
Alex B.
Bradley was great. Very professional and knowledgeable. Very fast service.
Response from the owner:Thank you, Alex Battard, for your 5-star review! We're thrilled to hear that Alan from Ward PH&A provided you with professional and efficient service at your home in Bryson City. Your satisfaction is our priority!
DooneR “DoonerKnight777” K.
Nothing but good things to say.
5/5 great performance in all categories.
Response from the owner:Thank you, DoonerKnight777! We at Ward Plumbing, Heating & Air appreciate your kind words and are thrilled to hear about your great experience with our services. If you need anything in the future, don’t hesitate to reach out!
Pete B.
Glad I called ward for my heater inspection, Braeden was excellent, very knowledgeable and respectful, I now feel safe, I would call ward again for any heater and plumbing repairs. Good company
Response from the owner:Thank you for your fantastic 5-star review, Pete! We're thrilled to hear that Braeden provided you with excellent service during the heating inspection at your home in Canton. Your comfort and safety are our top priorities at Ward Plumbing, Heating & Air. We appreciate your trust in us for any future HVAC and plumbing services. Please don’t hesitate to reach out!
Fred H.
Andrew and Caleb just left our house after fixing two water leaks in our master bathroom. They discovered the second leak when inspecting our hot water heater in our crawl space. Dripping down a water line from our shower above. Andrew found the leak in a connection to our on/off shower handle, and was able to repair it through a small opening after removing the cover to the valve. He fixed this without any damage to the tile. This explained the dripping we had been hearing inside the wall. They had aldo found another slow leak under the adjoining sink.
To me, yhe homeowner, this was amazing work they completed. Grateful for the job they did! Fred
Response from the owner:Thank you for your 5-star review, Fred! We’re thrilled to hear that Andrew and Caleb provided excellent service in fixing the water leaks in your bathroom and hot water heater. at your home in Glenville It’s wonderful to know they were able to repair the connections without damaging the tile. Your gratitude for their amazing work is appreciated. If you need any further assistance with plumbing, heating or air conditioning, don’t hesitate to reach out to Ward Plumbing, Heating & Air.
Jill C.
Jeremy and Ryan inspected the pipes and discussed in detail what I needed and the cost. They were able to answer all of my questions and took the time explain everything.
Response from the owner:Thank you, Jill Cobb, for your 5-star review! We’re thrilled to hear that Jeremy and Ryan provided you with thorough support and answered all your questions at your home in Sylva. At Ward Plumbing, Heating & Air, customer satisfaction is our priority. If you need any further plumbing or HVAC assistance, don’t hesitate to reach out!
Scott B.
Outstanding experience from technical assessment, sales, scheduling, and installation!
Response from the owner:Thank you, Scott, for the outstanding 5-star review! We're thrilled to hear about your positive experience with Ward Plumbing, Heating & Air at your home in Sylva, from the technical assessment to the installation. Your satisfaction is our top priority! If you need further assistance, don’t hesitate to reach out.
Clifford W.
Dewayne L, our tech was great and very helpful!
Response from the owner:Thank you, Clifford Worsham, for your fantastic 5-star review! We’re glad to hear that Dewayne L provided you with great service at your home in Bryson City. At Ward PH&A, your satisfaction is our priority!
TitanSmashMTG
Will came to save the day and got your water troubles fixed. They did a great job!
Response from the owner:Thank you, TitanSmashMTG! We're thrilled to hear that Will was able to resolve your water troubles at your home in Waynesville. At Ward Plumbing, Heating & Air, we strive for excellent service, and your kind words motivate our team even more than delicious burgers! If you need any further assistance, feel free to reach out!
Chris W.
Jeff N. took the time to explain/show me everything he was doing and clearly explained services. Fantastic technician!
Response from the owner:Hello, Chris Warren. Thank you for choosing WARD PH&A for professional Plumbing, Heating & Air services. We're happy to confirm you had a 5-star experience with Jeff Neumann and appreciate you taking time to let us know! We look forward to our next opportunity to be of service.
Mike and Lisa P.
Great service!
Response from the owner:Thank you, Mike and Lisa Phillips! We appreciate your 5-star review of Ward Plumbing, Heating & Air. We're glad you received great service at your home in Franklin! If you need anything else, feel free to reach out.
Charles S.
Alan came out again to replace a pipe that burst in the cold. He replaced it with pex piping and installed some valves. Excellent work.
Photo from customer review
Response from the owner:Thank you, Charles S, for your 5-star review of Ward Plumbing, Heating & Air! We're glad to hear Alan did an excellent job replacing the burst pipe with pex piping and installing new valves for you in Waynesville. Your satisfaction is our priority! If you need any further assistance, feel free to reach out.
Jeanie W.
Water heater repair. Brad did an excellent job. He was here in a timely manner, explained many things about our aging water heater , serviced it and provided estimates to replace it. We will definitely call him back when we are ready to replace it. Knowledgeable and efficient.
Response from the owner:Thank you for your 5-star review, Jeanie White! We're glad to hear that Brad provided excellent service during your water heater repair in FRanklin from Ward Plumbing, Heating & Air. Your satisfaction is our priority, and we look forward to assisting you when you're ready for the replacement. If you need anything in the future, just let us know!
Matthew H.
Jeremy from Ward Plumbing, Heating & Air did an excellent job for us. He repaired a water line break on our side of the meter quickly and professionally. On top of that, he took extra time to check our sinks and discovered a leak we didn’t even know we had. His attention to detail, knowledge, and willingness to go above and beyond really stood out. Highly recommend Jeremy and the team at Ward Plumbing, Heating & Air.
Response from the owner:Thank you, Matthew Hassey, for your outstanding review! We're thrilled to hear that Jeremy provided excellent service during your water line repair in Sapphire, and went the extra mile to check for leaks. Your recommendation means a lot to us at Ward Plumbing, Heating & Air. If you need anything else, don’t hesitate to reach out!
Kathleen B.
On time, notified me of time of arrival. Customer friendly, explained what he would be doing, presented results.
Response from the owner:Thank you for your 5-star review, Kathleen! We’re glad to hear that our team at Ward Plumbing, Heating & Air provided timely and friendly service while keeping you informed. Your satisfaction is our priority! If you need any further assistance, please don’t hesitate to reach out.
Lee S.
Every company in the US needs more Joel C's. He is what every customer EXPECTS. HE is knowledgeable, courteous, friendly, has the customers best interest at heart and hard working!
Response from the owner:Hi, Lee Schavrien. Thank you. What a great compliment!
Beth P.
Bradley was very professional and explained everything to us. He was knowable and friendly.

Thank you
Response from the owner:Thank you for your 5-star review, Beth! We're thrilled to hear that Bradley from Ward Plumbing, Heating & Air provided professional and knowledgeable service. If you need anything else, feel free to reach out. Happy New Year!
Lucas K.
They were very honest and did excellent work!
Response from the owner:Thank you, Lucas Kyle! We appreciate your kind words and are thrilled to hear you were satisfied with our honest service and excellent work at your home in Waynesville. Your support means a lot to us!
brian H.
Ian did a great job of identifying the issue and correcting it. He was quick and efficient. Thanks
Response from the owner:Thank you for the fantastic 5-star review, Brian! We're thrilled to hear that Ian was able to quickly and efficiently resolve the issue for you. All of our team at Ward Plumbing, Heating & Air appreciate your feedback and look forward to serving you again!
IRENE R.
Efficient, on time, goes the extra mile for emergency solutions , leaves the place clean. Wish all service businesses ran this way
Response from the owner:Thank you, Irene Rodwell, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that you found our team efficient and we appreciate you noticing that we go the extra mile for you and your home in Whittier. Maintaining a clean work environment is important to us, and we appreciate your recognition of that. We look forward to serving you again in the future!
Songbird B.
Dewayne Long is thorough and knowledgeable. He pays attention to detail to do the job right and takes the time to explain the work needed. I appreciate him taking his time to do his best work for my family and our home. Thank you.
Response from the owner:Thank you, Songbird Burkey, for the 5-star review! We're glad to hear that Dwayne Long provided thorough and knowledgeable service for your home in Whittier. At Ward Plumbing, Heating & Air, we strive to ensure our customers are well-informed and satisfied. Your appreciation means a lot to us!
David L.
Zach was super professional, friendly and serviced our HVAC efficiently.
Response from the owner:Thank you, David, for your wonderful 5-star review, and for being a valued member of our WardGuard Club! We're thrilled to hear that Zach with Ward Plumbing, Heating & Air provided you with professional and efficient HVAC service at your home in Sylva. Your satisfaction means a lot to us!
C E.
Zachary came for our regular maintenance and he was great.
Response from the owner:Thank you, C Ellis, for your 5-star review! We're glad to hear that Zachary provided excellent service during your WardGuard maintenance visit at your home in Whittier. At Ward Plumbing, Heating & Air, we appreciate your trust in us and look forward to serving you again!
Caroline G.
Alan and Andrew did a great job installing some new plumbing for our kitchen remodel. They were very clean, had great communication and explained everything. 10 out of 10!
Response from the owner:Thank you, Caroline Guillen, for your fantastic 5-star review! We're thrilled to hear that Alan and Andrew provided excellent service during your kitchen remodel at Ward Plumbing, Heating & Air. Cleanliness and communication are our priorities, and it's great to know we met your expectations. If you need anything else, don’t hesitate to reach out!
Caroline G.
Alan and Andrew did a great job installing some new plumbing for our kitchen remodel. They were very clean, had great communication and explained everything. 10 out of 10!
Response from the owner:Thank you, Caroline Guillen, for your 5-star review! We're thrilled to hear Alan and Andrew from Ward Plumbing, Heating & Air provided excellent plumbing installation for your kitchen remodel at your home in Asheville. Your satisfaction is our priority, and we're grateful for your kind words. If you need any further assistance, feel free to reach out!
Penelope G.
I called Ward for my regular maintenance and in the course of his inspection Zach found the problems and fixed them. He was very helpful and patient. He listened to my questions and was finished in no time! Zach was knowledgeable and informative. He was the absolute BEST!!! It was a pleasure meeting him and I recommend him without reservation! Thank you Zach for everything!!! ✨🐦✨
Response from the owner:Dear Penelope,

Thank you for taking the time to leave us such a glowing 5-star review for your recent experience with Ward Plumbing, Heating & Air. We are so pleased to hear that Ian provided excellent service, going above and beyond to not only fix the issue with your thermostat but also providing helpful advice for another problem. We are grateful for your kind words and are thrilled that Ian's positive attitude, patience, and knowledge made such an impact on your service.

We will be sure to pass along your praise to Ian and the rest of our team. Customer satisfaction is our top priority, and we are delighted to have exceeded your expectations. Thank you again for choosing us for your HVAC & plumbing needs, and we look forward to serving you again in the future.

Warm regards,
Ward Plumbing, Heating & Air
James J.
The technician Justin, was very professional and courteous and a problem solver. He is an asset to your company.
Response from the owner:Thank you, James, for your 5-star review, and welcome to the WardGuard Club! We're thrilled to hear that Justin provided you with professional and courteous HVAC service at your home in Highlands. At Ward Plumbing, Heating & Air, we pride ourselves on having a skilled team that excels at problem-solving. Your kind words are greatly appreciated!
Paul M.
Great, efficient service and knowledgeable, friendly technicians.
Response from the owner:Thank you, Paul, for your 5-star review! We're glad to hear you experienced great and efficient service from our knowledgeable and friendly technicians at Ward Plumbing, Heating & Air. Your satisfaction is our priority!
Will P.
Dependable and reliable service.
Response from the owner:Hi, Will Pahl .Thank you for allowing WARD PH&A the opportunity to provide professional HVAC services. We're happy to confirm you had a 5-Star experience with Allen Cochran , and look forward to our next opportunity to be of service. Please also keep us in mind when you need 5-Star plumbing services!Thanks again. - Your Friends at Ward PH&A 🙂
Dawn B.
Amazing service and very trustworthy employees...will definitely be using this company for any issues in the future
Response from the owner:Thank you, Dawn Burleson, for your fantastic 5-star review! We're thrilled to hear that you found our service amazing and our team trustworthy. At Ward Plumbing, Heating & Air, we strive to provide the best HVAC & Plumbing service in Western NC, and your support motivates us to continue our efforts. We look forward to assisting you with any future issues!
PILAR G.
Patrick, was curious and friendly he said a great job, thank you!
Response from the owner:Hi, Ms. Gomez,

Thank you for your loyal business! We'll be sure Patrick knows how much you appreciate him, and look forward to serving you again in the future when you have HVAC or Plumbing needs.

Thank you again,
Brad B. Waldrop
General Manager
Debbie
They were so nice and helpful. Ward is the only company I will always do business with. I recommend highly.
Thanks guys 😄
Response from the owner:Thank you for the fantastic 5-star review, Debbie! We’re thrilled to hear that you found our team at Ward Plumbing, Heating & Air to be nice and helpful. Your recommendation means a lot to us! If you need anything else, feel free to reach out.
Susan L.
Alan was awesome!
Response from the owner:Thank you, Susan Locke! We're thrilled to hear that Alan provided you with awesome service at Ward Plumbing, Heating & Air. Your satisfaction is our priority! If you need anything else, feel free to reach out.
Liz A.
DeWayne was friendly and professional. He explained the repair and presented our options. .
Response from the owner:Thank you, Liz Adams, for your 5-star review! We’re thrilled to hear you had a great experience with DeWayne at Ward Plumbing, Heating & Air. Providing friendly and professional service while clearly explaining options is our goal. We appreciate your business!
Frank B.
We were told to expect a plumber from Ward Plumbing, Heating & Air between 8 and 3; Tony arrived by 9. The bathtub in question is on the second floor and Tony made multiple trips to his vehicle for the necessary accoutrement without complaint or any indication of slowing down. He kept us informed of his progress and the status of the repair. He warned us when a particular piece of equipment (water jet) was going to be substantially louder than the sounds of his prior efforts. He was courteous and respectful; Mom is 87 and we have a large only partially-trained 6 year old dog from the animal shelter; Tony was decorous and genial. He answered all of my questions with patience and was able to offer more information than I initially thought I needed. Tony spontaneously offered practices and suggested products/devices to prevent the problem from recurring. He took the time to clean up the work area, indicating how long he needed to restore the bathroom to its initial state.
Response from the owner:Thank you so much for your 5-star review, Frank! We're thrilled to hear about your positive experience with Tony from Ward Plumbing, Heating & Air. It's great to know he was courteous, informative, and respectful during the bathtub repair. We appreciate you taking the time to share your feedback, and we're grateful to have such dedicated team members. If you need any further assistance in the future, don't hesitate to reach out!
Anna S.
Bradley H. was excellent, professional and had the expertise and experience.
Response from the owner:Thank you, Anna Smathers, for your 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley H. provided you with excellent service at your home in Canton and showcased his expertise. We appreciate your support and look forward to assisting you again!
Maureen M.
Very responsive and knowledgeable.
Response from the owner:Thank you, Maureen, for your 5-star review! We're glad to hear you found our team at Ward Plumbing, Heating & Air responsive and knowledgeable. Your satisfaction is our priority! If you need any further assistance, feel free to reach out.
Lora K.
Will and Robby did a really great job fixing the leak! They were professional and courteous. If I could give 10 stars to both I would. Thanks so much!!
Response from the owner:Hi, Lora Kinsey! Thank you for your business and encouraging feedback. That’s music to our ears! We’ll be sure Aaron and Andrew know you had a great experience, and look forward to our next opportunity to be of service when you have Plumbing, Heating or Air needs.
Nathan G.
Great job getting the heat working at the home of my mom and grandmother. Very professional service.
Response from the owner:Thank you, Nathan Grant, for your 5-star review! We’re thrilled to hear that our team at Ward Plumbing, Heating & Air could assist in getting the heat working for your mom and grandmother in Waynesville. Your kind words about our professional service are greatly appreciated! If you need anything else, don’t hesitate to reach out.
Deborah B.
The guys that came out were wonderful on many levels. Friendly yet professional. Informative and walked me through the many levels involved with finding a water leak. Thank you Ward plumbing!
Response from the owner:Thank you for your kind words, Deborah! We're thrilled to hear that our team provided friendly and professional service while helping you with your water leak in Maggie Valley. At Ward Plumbing, Heating & Air, we strive to keep our customers informed and satisfied. If you need any further assistance, feel free to reach out!
James
Prompt arrival by Tom and his technician.
Excellent communication as to what would be done, and they were off.
An obscure mistake in shower install left mixing valve open. Afterwards, Thomas answered questions on more problems I had and made sure I was totally satisfied with explanation and repair. One of the best $100 I've spent.
Response from the owner:Dear James,

Thank you for taking the time to leave us a 5-Star review. We appreciate your support and your kind words about Tom and apprentice. We are glad to hear that our communication was effective and that you were satisfied with the repair.

Thank you again for choosing Ward Plumbing, Heating & Air . We value your business and look forward to the opportunity to serve you again in the future.

Best regards,
Ward Plumbing, Heating & Air
Cheryl H.
Will is one of the most personalable, efficient and knowledgeable technician I have ever encountered!! And being single I have definitely met a few!!! Great hire Ward Plumbing!!
Response from the owner:Thank you, Cheryl Hannon, for your fantastic 5-star review! We're thrilled to hear that Will provided you with personable, efficient, and knowledgeable service. Your feedback is invaluable to us and we'll be sure to pass it on to him. If you need any further assistance, don't hesitate to reach out!
Willis K.
Alan and Caleb were very professional. Took the time to explain and give us options. Took precautions to keep our house clean as the floors were just mopped. They were very friendly and courteous. Thank you !
Response from the owner:Thank you, Willis King, for your outstanding 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Alan and Caleb provided professional service while also keeping your home in Franklin clean. Your satisfaction is our top priority, and we appreciate your trust in us. If you need anything further, feel free to reach out!
Mel S.
Brad and Jeff were great technicians. Explained everything about my water heater and were thorough and polite. Appreciate their service and time. Thank you.
Response from the owner:Thank you for your 5-star review, Mel! We're thrilled to hear that Brad and Jeff provided thorough and polite service for your water heater at your home in Waynesville. Your appreciation means a lot to our team. If you need any further assistance, feel free to reach out!
Randy U.
Alan and his assistant showed up promptly to install a UV water filter. They couldn't do it at this time as it needed to be special ordered. I told them about an unrelated water pressure issue with our laundry sink. They quickly identified and remedied the problem and best of all it was under warranty as Ward had re piped our home ffour years ago. Both guys were very professional and courteous. Highly recommend!
Response from the owner:Thank you, Randy, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Alan and his assistant provided prompt service at your home in Franklin, and efficiently addressed your water pressure issue. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Kathy S.
Very pleased with the service. Austin was friendly, knowledgeable and professional. Will definitely use Ward's again.
Response from the owner:Hi, Kathy Stephenson. Thank you for choosing WARD PH&A for professional HVAC services. We're happy to confirm you had a 5-Star experience with Adam B and look forward to our next opportunity to be of service. Please remember us when you have plumbing needs as well!
Chris G.
Dave, Dillion and Mathew all did a great job on the installation. On time as promised. I couldn’t be happier
Response from the owner:Thank you, Chris Groce, for your fantastic 5-star review! We’re thrilled to hear that Dave, Dillion, and Matthew provided you with timely and excellent HVAC installation at your home in Waynesville. Your satisfaction means a lot to us! If you need anything else, feel free to reach out.
Mark A.
Alan and Caleb were professional, knowledgeable, friendly, and they offered excellent suggestions to replace my hot water tank. The price was reasonable and they even noticed a leaky pipe and a poorly installed water filter, which they offered to fix for a good price. Highly recommend.
Response from the owner:Thank you, Mark, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Alan and Caleb provided you with professional service and valuable suggestions for your hot water tank replacement in Waynesville. Your recommendation means a lot to us! If you need any further assistance, don’t hesitate to reach out.
Kelli W.
Jeremy B was great! He arrived on time and finished the job quickly! When I called this morning to ask about appt time, Amanda was awesome and super friendly! Definitely would recommend.
Response from the owner:Thank you, Kelli Walraven! We're thrilled to hear that Jeremy and Amanda provided you with great service at Ward Plumbing, Heating & Air. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out!
Margo C.
Jeremy was kind and efficient. He solved all my many plumbing issues quickly.. I highly recommend him.
Response from the owner:Thank you, Margo Capparelli, for your fantastic 5-star review! We're thrilled to hear that Jeremy provided you with kind and efficient service at Ward Plumbing, Heating & Air. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Stephen P.
This was exactly the kind of customer service we hope when things go wrong! Had a pipe burst yesterday in the late afternoon and the 2 service techs showed up late morning a day later. The lead tech Bradley H was very knowledgeable, informative and did an amazing job start to finish!! Identified a second less severe leak after the bigger one was fixed. We have 40yr old plumbing. It's currently not leaking but he took the time to point out several places where the pipes are corroded and showing their age. He gave me an estimate to get everything replaced and up to current standards. I very much appreciated his integrity and opinion on next steps as these pipes aren't going to last much longer. The younger tech was also knowledgeable and did his share of the work. I'm sorry I can't recall his name. Great experience with Bradley H and Ward Plumbing! Thank you!!!
Response from the owner:Thank you, Stephen, for your fantastic 5-star review! We're thrilled to hear about your great experience with Bradley H and the team at Ward Plumbing, Heating & Air. It’s our goal to provide exceptional customer service, especially in emergency situations. We're glad Bradley was able to identify the issues and provide you with a thorough estimate for your plumbing needs. If you have any further questions or need assistance, feel free to reach out. Thanks again for trusting us with your home!
Jason W.
They were very patient, personable, and explained everything thoroughly.
Response from the owner:Thank you, Jason, for your 5-star review! We appreciate your kind words about our team at Ward Plumbing, Heating & Air. It’s great to hear that our patience and thorough explanations made a positive impact on your experience. If you need any further assistance, feel free to reach out!
Becky I.
Alan and Caleb were very professional. They fixed the leak promptly and with no mess. I will call them next time I need a plumber!
Response from the owner:Thank you, Becky Irwin, for your fantastic 5-star review! We’re thrilled to hear that Alan and Caleb provided professional service and fixed the leak promptly. We look forward to assisting you again in the future!
Jill L.
Fast, efficient and thorough service. Thank you Ward/Thomas K for showing up in a timely manner and helping us diagnose the problem.
Response from the owner:Thank you, Jill Law, for your kind words! We're thrilled to hear you had a fast and efficient experience with our team at Ward Plumbing, Heating & Air. Thomas K is dedicated to providing thorough service, and we're glad he could help diagnose your issue. We appreciate your trust in us!
Allison W.
Andrew and Caleb were exceptional. They installed a new hybrid water heater as well as fixed a couple of other plumbing issues. They were very professional and kept us informed at all times. They were very careful about putting boot covers before entering the house. Great service!
Response from the owner:Thank you for the fantastic 5-star review, Allison! We're thrilled to hear that Andrew and Caleb provided exceptional service while installing your new hybrid water heater and addressing your plumbing issues. At Ward Plumbing, Heating & Air, we prioritize professionalism and customer satisfaction and it means a lot to us that you appreciate that. If you need any further assistance, don't hesitate to reach out. We appreciate your support!
Frank S.
Brad did a great job, efficient and knows what he is doing. Very pleasant and helpful to me by showing me things I didn’t know but needed to know.
Response from the owner:Thank you, Frank, for your 5-star review! We're glad to hear that Brad provided you with efficient service and valuable insights at Ward Plumbing, Heating & Air. Your satisfaction is our priority, and we appreciate your feedback!
Virginia C.
Excellent job and professionalism is top notch.
Photo from customer review
Response from the owner:Thank you, Virginia Craig, for your 5-star review! We appreciate your kind words about the excellent service and professionalism at Ward Plumbing, Heating & Air. Your satisfaction is our priority!
Mickey M.
Alan and Sam were prompt and professional, they arrived on time and did a great job explaining how they would replace needed change to water filter system. After completing they went over changes. While more expensive than I hoped, no complaints at all on service provided.
Response from the owner:Thank you, Mickey M, for your 5-star review of Ward Plumbing, Heating & Air! We're delighted to hear that Alan and Sam provided prompt and professional service while explaining the water filter system replacement. We appreciate your understanding regarding the costs and are glad you were satisfied with our service. If you need any further assistance, don’t hesitate to reach out. Thank you for choosing us!
Leonard Macedo J.
Very informative and knowledgeable knows his craft well ..they will be doing much more at our home to bring the plumbing up to date
Response from the owner:Thank you, Leonard Macedo Jr., for your 5-star review! We appreciate your kind words about our informative, knowledgeable and skilled team at Ward Plumbing, Heating & Air. We look forward to helping you update your plumbing and ensure everything is up to date. We also offer 5-Star heating & air services. If you need anything else, feel free to reach out!
Frank I.
Matthew does a very professional job
Response from the owner:Hi, Frank Inman. Thank you for your loyal business as a valued WardGuard Club Member, and for letting us know about your 5-Star experience with Matthew Deas!
Michael S.
I had three leaking hose bibs that needed replacing in a 20+ year old home. Bradley from Ward PHA looked at my issues, gave me an estimate and he and his assistant, Sam, got right to work. They had all the parts they needed on their truck and were able to do the whole job in a few hours. The work required cutting into two walls and a ceiling. They installed shutoff valves and access panels for each bib and left things looking better than it did before. If you can call plumbing work a good experience, this was it.
Response from the owner:Thank you, Michael Stoufer, for your fantastic and candid 5-star review! We're thrilled to hear about your positive experience with Bradley and Sam at Ward Plumbing, Heating & Air. It's great to know they efficiently replaced your leaking hose bibs and left everything in even better condition. Your satisfaction is our priority! If you need any future plumbing services, don’t hesitate to reach out to us.
Joseph Y.
Dewayne Long is the best plumbing technician. He explained everything before, during and after what was accomplished.
We have an older home. He evaluated the rest of our plumbing and recommended improvements to prevent any possible leaks or flooding. Dewayne is a great asset to Ward Plumbing.
Response from the owner:Thank you, Joseph, for the fantastic 5-star review! We're glad to hear that Dewayne L. provided exceptional service and thorough evaluations of your plumbing needs. His expertise is indeed an asset to Ward Plumbing, Heating & Air. If you need further assistance or have more projects in mind, feel free to reach out!
Dan B.
Bradley was great. He showed up on time, diagnosed the problem, and stayed late to ensure all issues were resolved.
Response from the owner:Thank you, Dan Burns, for your fantastic 5-star review! We’re thrilled to hear that Bradley provided timely service and resolved your issues. Your satisfaction is our priority, and we appreciate your feedback!
Becky G.
Bradley and William were great! They came and assessed the plumbing situation, checked to see if they had the part needed in stock, went and got the part and installed it the same day!! Excellent customer service! I truly appreciate the timely response to my problem.
Response from the owner:Thank you, Becky Gombert, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Bradley and William provided excellent service and quickly resolved your plumbing issue. Your appreciation for our timely response means a lot to us. If you need any further assistance, feel free to reach out!
Vicky G.
Bradley H. was very professional, did an outstanding job of repairing and replacing pipes in an aging house. He is polite, friendly, and kept us advised every step of the job.
Response from the owner:Thank you, Vicky Godfrey, for your 5-star review! We're thrilled to hear that Bradley H. delivered outstanding service while repairing and replacing pipes at your home. Your satisfaction is our priority at Ward Plumbing, Heating & Air. If you need any further assistance, feel free to reach out!
Tim S.
Awesome work! The technition went through everything thoroughly! I will have him come back for sure!
Response from the owner:Thank you, Tim Stiles, for your fantastic 5-star review! We're thrilled to hear that our technician provided thorough service. At Ward Plumbing, Heating & Air, we always strive for excellence. We look forward to serving you again soon!
Miriam S.
Great customer service. Very thorough!
Response from the owner:Thank you, Miriam, for your 5-star review! We're thrilled to hear that you experienced great customer service and thoroughness with Ward Plumbing, Heating & Air. We appreciate your support!
Walkingtheshadowswithlinda
Water heater wasn't working. Nick and Brad were absolutely great. They explained things clearly for me and I felt that they actually listened to me. Issue was resolved and I have hot water now!
Response from the owner:Thank you, Walkingtheshadowswithlinda, for your fantastic 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Nick and Brad provided excellent service and resolved your water heater issue. Your satisfaction is our priority, and we're glad you have hot water again! If you need any further assistance, feel free to reach out.
john R.
Jeremy was professional and helpful.
Response from the owner:Thank you for your 5-star review, John Raulerson! We're glad to hear that Jeremy provided you with professional and helpful service at Ward Plumbing, Heating & Air . We appreciate your support!
Mary M.
I can't say enough good things about Thomas K. He was prompt, courteous and respectful, and very professional. He made emergency repairs, then gave me several options for replacement and financing. The replacement process was smooth as silk and took less time than anticipated. I plan to use Ward's P&H in the future, and I highly recommend them, especially Thomas K.
Response from the owner:Thank you, Mary McGlauflin, for your fantastic 5-star review! We're thrilled to hear about your positive experience with Thomas K at Ward Plumbing, Heating & Air. His professionalism and the smooth replacement process reflect our commitment to 5-Star service. We appreciate your recommendation and look forward to serving you again in the future!
Claire A.
Ian did a great job diagnosing a complicated problem with our heat pump. He kept after it until the problem was solved - and just in time for our family's arrival next weekend. Thanks, Ian! .
Response from the owner:Thank you, Claire Andrews, for your wonderful 5-star review of Ward Plumbing, Heating & Air! We're thrilled to hear that Ian was able to diagnose and solve your heat pump issue effectively. Your feedback motivates our team to continue delivering exceptional service. If you need any more assistance, feel free to reach out!
Brenda C.
Jeremy & James were both professional & efficient! Very pleased with service! Nice gentlemen!
Response from the owner:Thank you for your wonderful 5-star review, Brenda! We're delighted to hear that Jeremy and James provided professional and efficient service. Your satisfaction means a lot to us here at Ward Plumbing, Heating & Air. If you need anything in the future, feel free to reach out!
Troy W.
Nothing but great things to say about the service team. Thanks
Response from the owner:Dear Troy Whalen,

Thank you for taking the time to leave us a 5-star review for your recent experience with Ward Plumbing, Heating & Air. We are thrilled to hear that you had a great experience with our service team.

At Ward Plumbing, Heating & Air, we always strive to provide top-notch service to our valued customers. We are grateful for your kind words and appreciate the trust you have placed in us for your plumbing and HVAC needs.

If there is anything else we can do for you, please don't hesitate to reach out to us at (828) 586-WARD. Our team is always happy to assist you.

Thank you for choosing Ward Plumbing, Heating & Air

Best,
Ward PH&A
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